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Buffalo Wild Wings
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H
11:06 pm

Buffalo Wild Wings - Ruined shirt and response but no response from manager

Below are the copies of the emails that I have had with the local restaurant but have received nothing to this day. The manager said it was being sent twice but find it hard to believe I haven't received anything.

Good afternoon

It went out in the mail. Not sure of why the delay. I will send out another. I don't want you to be left hanging.

Melissa

BRISTOL BUFFALO WILD WINGS #680

MANAGERS: MELISSA RICHMOND -- AARON THROCKMORTON -- BRITTANY MCCLANAHAN -- AUSTIN BRADLEY -- LANDON CASTEEL

P: 276.644.4920

240 FALLS BLVD

BRISTOL, VA 24201

Email: [email protected]

BUFFALO WILD WINGS, INC.

BuffaloWildWings.com

From: hossfe

Sent: Thursday, April 21, 2022 10:32 AM

To: BWW 0680

Subject: Re: [EXTERNAL] RE: Buffalo Wild Wing Issue in Bristol, VA

Melissa,

Just trying to reach out. If you are not sending please let me know so I don't keep looking for it in the mail. If your not I understand. Thanks

Allan Blackwell

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: BWW 0680

Date: 4/4/22 3:32 PM (GMT-05:00)

To: hossfe

Subject: Re: [EXTERNAL] RE: Buffalo Wild Wing Issue in Bristol, VA

Thank you. Ill get those gift cards out to you ASAP.

BRISTOL BUFFALO WILD WINGS #680

MANAGERS: MELISSA RICHMOND -- AARON THROCKMORTON -- BRITTANY MCCLANAHAN -- AUSTIN BRADLEY -- LANDON CASTEEL

P: 276.644.4920

240 FALLS BLVD

BRISTOL, VA 24201

Email: [email protected]

BUFFALO WILD WINGS, INC.

BuffaloWildWings.com

From: hossfe

Sent: Monday, April 4, 2022 3:30 PM

To: BWW 0680

Subject: Re: [EXTERNAL] RE: Buffalo Wild Wing Issue in Bristol, VA

The name was from a BW in Cincinnati OH that my wife still had the receipt for. Sorry. No receipt but here is a screenshot of my visit. Neither of us have the receipt from Friday night. Let me know if this helps

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: BWW 0680

Date: 4/4/22 12:53 PM (GMT-05:00)

To: hossfe

Subject: Re: [EXTERNAL] RE: Buffalo Wild Wing Issue in Bristol, VA

Just wanted to make sure that this was the location in Bristol, VA that you stopped at, as I do not have a Jillian that works for us. Do you happen to have the receipt from your visit?

BRISTOL BUFFALO WILD WINGS #680

MANAGERS: MELISSA RICHMOND -- AARON THROCKMORTON -- BRITTANY MCCLANAHAN -- AUSTIN BRADLEY -- LANDON CASTEEL

P: 276.644.4920

240 FALLS BLVD

BRISTOL, VA 24201

Email: [email protected]

BUFFALO WILD WINGS, INC.

BuffaloWildWings.com

From: hossfe

Sent: Monday, April 4, 2022 12:51 PM

To: BWW 0680

Subject: Re: [EXTERNAL] RE: Buffalo Wild Wing Issue in Bristol, VA

That is correct. Thank you so much. The servers name was Jillian. My wife remembered.

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: BWW 0680

Date: 4/4/22 12:40 PM (GMT-05:00)

To: hossfe

Subject: Re: [EXTERNAL] RE: Buffalo Wild Wing Issue in Bristol, VA

Thank you for getting back to me. I will mailing out a Visa gift card to cover the cost of the hoodie, as well as a gift card for BWW.

Is the W National Rd address the correct address to mail these to?

Thank you,

BRISTOL BUFFALO WILD WINGS #680

MANAGERS: MELISSA RICHMOND -- AARON THROCKMORTON -- BRITTANY MCCLANAHAN -- AUSTIN BRADLEY -- LANDON CASTEEL

P: 276.644.4920

240 FALLS BLVD

BRISTOL, VA 24201

Email: [email protected]

BUFFALO WILD WINGS, INC.

BuffaloWildWings.com

From: hossfe

Sent: Monday, April 4, 2022 12:12 PM

To: BWW 0680

Subject: [EXTERNAL] RE: Buffalo Wild Wing Issue in Bristol, VA

This is an EXTERNAL EMAIL. Stop and think before clicking a link or opening attachments.

Melissa,

Thanks for getting back with me. I woukd like to get the sweatshirt replaced. I checked the price and it is 64.99. The meal is up to you. In the orginal I mentioned what we ordered but my main concern was the sweatshirt.

As for the server she told us she was from WV and was going to the marines after graduation. I can ask my wife if she remembers her name after she wakes up. She works midnight shifts. I included a picture of the sweatshirt just to show you which one it is and the price. I dont want you to think I'm trying to pull one over on you, so I will try to add any extra proof that i can to help. Thanks again!

Allan

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: BWW 0680

Date: 4/4/22 10:11 AM (GMT-05:00)

To: [email protected]

Subject: Buffalo Wild Wing Issue in Bristol, VA

Good morning, Allan,

I wanted to reach out to you about the issue you had at our location on Friday night. I apologize for the experience you had. It was definitely not the way I want my guests to be treated.

If you could provide me with some details about the server you had that night, so that I may take care of the cursing, I would appreciate it.

Also, is there anything we can do to help make this right for you? I would be happy to send you a Buffalo Wild Wings gift card, which would be usable at any location.

With apologies,

Melissa Richmond

General Manager

BRISTOL BUFFALO WILD WINGS #680

MANAGERS: MELISSA RICHMOND -- AARON THROCKMORTON -- BRITTANY MCCLANAHAN -- AUSTIN BRADLEY -- LANDON CASTEEL

P: 276.644.4920

240 FALLS BLVD

BRISTOL, VA 24201

Email: [email protected]

BUFFALO WILD WINGS, INC.

BuffaloWildWings.com

Desired outcome: I would like to be sent what I was told in the email as shown above or just tell me that your not going to.

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J
9:29 pm

Buffalo Wild Wings - Service

In a growing town of bullhead city arizona the Buffalo wild wings restaurant franchise with we visit very often fir the past 6 times including today our experience are not satisfied like when they first open. First when you walk in they greet you like your unwelcome I believe you need to retrain your staff and renew to receive your costumers. Everytime l

for the last 2 months they run on shorts staff I see that you have staff doing nothing when the restaurant needs leaders in bussing tables and cleaning so you can give better service. Quality of the food has been changing alot such as cold food, hot food, undercooked food, then mistakes start to appear with missing orders or forgetting to put in orders. I suggest that you guys need to retrain your staff including managers so the restaurant can be they lovely place like when you first opened. I hope this guest get to the right person and help them out to get all of this towards the right direction, thank you for taking the time in reading and understand how we feel when we visit your locations.

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J
11:45 am
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Buffalo Wild Wings - Constant wrong orders

On my most recent order (completely gave up ordering online) I made a phone order and the waitress repeated the order twice. Drove 20 minutes from work to pick the order. Once inside, the to go waitress and a guest was having a profanity laced verbal altercation. The waitress grabbed my order from the back and I foolishly did not check the order. When I got...

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C
11:57 pm
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Buffalo Wild Wings - Store charged me and never made my order

Today is Jan 8, 2022. At 9:45 tonight I made an online order. The website said my order would be ready at 11PM. I prepaid, and waited while watching the tracker until it was nearly full, then drove 20 minutes across town to pickup my order. I waited in the parking lot until the tracker said my order was ready. When I entered, once I was helped the waitre...

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J
7:24 pm
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Buffalo Wild Wings - Entire experience was terrible

Our first time eating here and will be our last! After spending $40 for two people only to get the dryest crunchy cheese curd bacon burger possible, the wings my husband ordered were just gross the salad had wrong dressing and I order mandarin e oranges as a side and I got five small pieces of orange sections so like I said overall very disappointing.

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D
6:11 pm
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Buffalo Wild Wings - Food quality and carryout service

29287 Mound Rd Warren, Michigan restaurant. This store never answer phone, wings are well over cooked, very hard and crunchy. Pick-up service is very poor! Waiting for orders, poor service, order is incorrect. I spoke with manager after opening my order, before leaving restaurant, showed him what I ordered on the bill and what I received, and how poor the...

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T
2:21 pm

Buffalo Wild Wings - service and crispy chicken wraps

We ordered take out crispy chicken wraps at 12:33 pm. We were served at 1:10 pm after being told it would be 20 - 25 minutes. That was a long wait. We got home and our wraps had just little tiny pieces of chinken in them. Not what you would want or expect to find on your wrap.
I don't see how they can sell that and not expect a review. That long wait and disappointing food.

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Update by Tthresa
Dec 27, 2021 2:22 pm

We ordered take out crispy chicken wraps at 12:33 pm. We were served at 1:10 pm after being told it would be 20 - 25 minutes. That was a long wait. We got home and our wraps had just little tiny pieces of chinken in them. Not what you would want or expect to find on your wrap.
I don't see how they can sell that and not expect a review. That long wait and disappointing food.

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Buffalo Wild Wings - I never received my order.

On December 4th I placed a pickup order to the Buffalo Wild Wings in Kenosha, WI. When I arrived to pickup my order I was told it was never made and that I would have to wait 30 minutes for it. I subsequently cancelled my order and the service manager told me he would process a credit of $61.26 back to my credit card. I have not yet received the credit and...

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F
12:45 pm

Buffalo Wild Wings - service

I have been loyal to this restaurant for very long time, and we been thru so many managers and employees, slow service, management not caring about customers, food take forever to come out of the kitchen, but TODAY!
I went to BWW to watch my football game and find out the store was closed.
and is very upsetting after drive 30 mins. and the reason, no cooks, wondering if you guys allowed to borrow employees from different stores,
or is really nothing you can do about it . i hope i heard soon from you BWW team.

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Buffalo Wild Wings - Someone used my account and now my reward points are down to 1200

This is my second attempt to fix this issue. I had over 6500 points on my reward. The last time I was at the restaurant in Queen Creek AZ I ordered and paid for one Cobb Salad watched a bit of football and left. The same day someone used my account to make 3 orders in the same day with my points. a 30 wing dish, a 20 wing dish and a lemonade. Whatever happened was fraudulent and I want my points back. How could this have happened? Could someone have overhead me giving my phone number to the server or maybe an employee? I have not gone back to the restaurant since I learned of this and want to but feel like you just dont' care. Arthur Silver 480 819 5693 [email protected]

Desired outcome: I would like all my original points back and some bonus ones for my stress and trouble.

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Buffalo Wild Wings - Poor Customer Service and food cold

On Sunday October 17, 2021 at 4pm my family and I received poor customer service and food that was not warm.

We had to wait 5 minutes before anyone talked to us and there was only 1 table filled with 8 people. Once we received our food my daughter dinner wasn't served. I asked the waitress what happened to my daughter dinner and she replied there was an order put in before hers. I asked how could this be when our order was placed together at the same time. She replied it will take a while. Afters another 10 minutes elapsed I approached the manager and asked him why our food was not served together. The manager asked if our waitress informed us of their policy where a tables food is not served at the same time.

I told the manager my waitress was rude and disrespectful and there was only 1 table with 8 customer's seated so how could this happen. After 10 minutes elapsed our food was now cold because we waited to eat together as a family. The boneless wings were cold and some were the size of large marble. Our waitress didn't check on us until it was time to pay the bill.

I've been eating at Buffalo Wild Wings in Illinois and Indiana for years and have Never been through something like this. I want a full refund for $77.47

Desired outcome: Refund my $77.47

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H
2:29 pm
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Buffalo Wild Wings - Pat booker road San Antonio location

We visited at 12:57, the greeter and person behind the counter were very rude and acted like they did not want to be there. The place, walls, and drink Machine was raggedy and filthy. I spent $60.46 and ordered 2 10 pc wing bundles and got kid sized fries, no lie. I opened the box and there were scant fries, ridiculous. I will NEVER go back to that...

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M
1:51 am
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Buffalo Wild Wings - The food was horrible as was time and service

I ordered the sampler platter and there wasn't enough sauce on the boneless wings there was hardly any sauce they were tough and they were all around not good!!! I also ordered the kids meal macaroni and cheese the noodles were overcooked there was no cheese on them to be seen and the fries oh my hell they were old they had to have been from lunch time and...

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E
4:54 pm

Buffalo Wild Wings - Customer service and staff

I'm always doing deliveries on bww on Wilshire and Vermont . They are always unprofessional and rude when I just want to pick up an order . Today on sep 1 they seem to hire new staff but don't train them . Or maybe they just like wasting my time . I asked them about an order and they said it was being made . 35mim later the manager tells me they haven't even started the order because them don't have the items listed . I completely understand that . The problem is they said they've been having that order and if they knew prior to me asking . Why have me wait . I canceled the order and you rstaff I'm losing credibility . Long wait times and people are leaving . Corporate is losing money

Desired outcome: I left disgusted at the staff and long wait time plus unprofessional

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S
4:14 pm
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Buffalo Wild Wings - Service

768 State Highway 28, Oneonta, NY 13820-3556, BWW, we waited 10min only to find the group in front of us was waiting over 20 min. One couple just left. We decided to go to the bar area and sit., thinking I can order at the bar. But no bartender for 10min. She finally arrived, I was with my son. So was sitting at a table, before I can say anything she said...

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Buffalo Wild Wings - Terrible experience

This has to be one of the worst experiences I think I've ever had! Server was horrible, food was cold. My burger stated double meat only received one patty on both burgers ordered. Was there 2 1/2 hours and when I finally received my food I asked for boxes we were over the whole thing! The Los Lunas New Mexico location is terrible! Not the first time this has happened, 40.00 down the drain very disappointed!

Desired outcome: Better service and Management

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R
1:40 pm
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Buffalo Wild Wings - Service

We visited this location on Sunday, July 25th around 2:00 PM. We had 4 in our party and were seated outside on the patio. My caesar salad had virtually no dressing and consisted of lettuce and a whole lot of croutons. One in our party, had ordered fries as a side - it never came and she ended up getting it to go when she left. I had placed an additional...

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Buffalo Wild Wings - Boneless wings

I order boneless wings, ask for heavy parmesan garlic sance.didnt get extra dance, they were light sance, dry, over cooking.even said extra wet on my receipt.Teriyaki boneless, was dry n over cook also.
Very disappointed, never had bad order at this location before. Ruined my dinner n felt like I wasted my money.
Thank you for your time

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Buffalo Wild Wings - Unauthorized taking 1300 points out of my rewards account

On March 7, 2021 my rewards account was charger -1300 points for Certificate redemption for Brisket Taco's which I have never had in my life. I have tried contacting, this is now the fifth time asking to have the points put back into my account. I have heard nothing back from any of the five contacts and have not gotten my points back. Is this the way the company gets out of having someone using their rewards points is by just taking them out of your account so you can't use them. I have logged other complaints about specific stores and it appears that the company really doesn't care. What do I need to do, go to social media and start a campaign to wreck your reputation or just go to the news? I don't want to become angry but this is the fifth time I have tried to get this rectified. My account is [email protected]

Desired outcome: Give me at least the 1300 points back to my rewards account and possibly some sort of comps.

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Buffalo Wild Wings - Missing food items, wrong preparation. Third party delivery. Manager at location wouldn't even cone to phone.

Not sure you can make out image included, but they have printed single burger, No place did I ever mark single burger I was expecting a double burger!

How it is presented on Deliver me food web .: My order below

ALL AMERICAN BURGER $13.50
DOUBLE PATTY / HAND-SMASHED / SEA SALT / COARSE BLACK PEPPER / AMERICAN CHEESE / SHREDDED ICEBERG / TOMATO / PICKLES / MUSTARD / MAYO / CHALLAH BUN / GRILLED ONION UPON REQUEST / NATURAL-CUT FRENCH FRIES

So I never ordered from Buffalo Wild Wings before n frankly I'm not sure I will again. First of all my 2 burgers only had one patty on them, no grilled onions as requested on both. No ketchup on side as requested. No salsa w the chips n salsa I ordered on both burgers.

I called the Lyndhurst location n the girl that answered asked the manager Shawn about he said I could go there n get sauce n or come in another time. I called an hour later, because my dad is 98 yrs old n he had to eat. I was disappointed with the response I got n also the amount I had to pay for what ended up being (2) single burgers.

I paid $55.35 with delivery fee n tip.

What if anything can you do?
Thank you
Camille
----- Forwarded Message -----
From: "[email protected]"
To: "[email protected]"
Sent: Thursday, July 8, 2021, 02:56:16 PM EDT
Subject: DeliverMeFood.com Order

Order Number 2178-778404
Placed: 7/8/2021 2:56:17 PM
Restaurant: Buffalo Wild Wings
Requested Delivery: Start Making Now
Payment Method

Qty Item Price
1 BASKET - BEER-BATTERED ONION RINGS
Notes: Regular ranch also.
$9.99
1 ALL AMERICAN BURGER
Side: Chips & Salsa
Notes: Side of ketchup Grilled onions
$13.50
1 ALL AMERICAN BURGER
Side: Chips & Salsa
Notes: Well done, ketchup on sideGrilled Onions
$13.50
1 STREET TACOS
Notes: Ranch on side
$6.80
Subtotal: $43.79
Tax: $0.00
Delivery: $4.99
Gratuity: $6.57
Total:

Desired outcome: I want some kind of comp. For all I went thru, even trying to complain. The amount I paid for a single burgers when was suppose to be doubles.

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