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Buffalo Wild Wings Customer Service Phone, Email, Contacts

Buffalo Wild Wings
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1.4 491 Reviews

Buffalo Wild Wings Complaints Summary

41 Resolved
440 Unresolved
Our verdict: If considering services from Buffalo Wild Wings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Buffalo Wild Wings reviews & complaints 491

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5:30 pm EST
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Buffalo Wild Wings Blazin' rewards

They have blocked me from using my rewards. Starting in 2024 they want to "protect me" by sending a code to my cell phone. The only problem is that I don't have a cell phone. The phone number on the account is my home number.

I don't need a cell phone to access my bank, my credit card, my amazon prime or my eBay account through my desktop PC. Sending a code to an email has worked just fine for every other company I deal with.

It's been over a week and they haven't answered my many messages through their web site OR the voice mails I've left (they never answer the phone).

As senior citizens, we can't afford to go to BWW without the rewards program. I guess they just don't care to have us as customers anymore.

Claimed loss: Can't use our rewards. Can't add BOGO Wings reward for Tuesday night (the only night we can afford to go).

Desired outcome: Give me access to my account without requiring me to get a cell phone.

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9:16 am EST
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Buffalo Wild Wings Wrong food item

I placed a order on doordash around 7:15pm on 12/9/23 for 10 boneless honey bbq wings and received traditional. I tried calling the store atleast 5 times just for it to ring till it stated that there was no one to take my call and disconnect me. This was one of worse services i have ever received from a restaurant. This was the store located at 6816 Charlotte pike #110.

Claimed loss: Wrong food item

Desired outcome: My order corrected.

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6:52 pm EDT
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Buffalo Wild Wings Reward points

My name larry o'neal [protected] my email was [protected]@yahoo.com was hacked they were sending nude pics to all my friends, had to shut it down. Had to change it to [protected]@gmail.com. I cant get someone to move my reward points to my new email address. I have 3690 points a cant use till the points are move to my new email address. Every body I seem to help me says sorry. If I cant got my points I will start going to wing stop

Desired outcome: i would like my rewards points

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8:41 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Buffalo Wild Wings - Trying to get seated

i went to the buffalo wild wins store on carruthers road in newport ky on sat october 21 around 12:30 in the afternoon. walked in the door and there were 3 gentleman standing at the seating station,they ask me if i was from around here and i said yes. they ask me if it always took a long time to get seated here? i told them the few times i had been there it...

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3:08 pm EDT
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Buffalo Wild Wings Customer service

drop by to get some wings today at the New Caney location in texas. Had to go around to the front door at 5 after 11:00 because the togo side was still locked. Trey a worker was inside and I let him know the door was still locked and that someone needed to open it. He began to let me know that they were busy stocking things and someone would be there soon. I asked if he was the manager he said no and to enjoy my togo wings like he was go spit in them. When I asked to see the manager (Jerry) he came out and said nothing. Thats because trey kept talking. You can ALWAYS tell when management is fraternizing with the help. So sad. New Caney is an upcoming community we dont neeed this, but im sorry this is a bar! So when I go to call the general manager who's number and name is on the window (bart dittman) its the number to the buffalo wild wings there. Go figure!

Desired outcome: general manager number should be his cell number! Managers should know how to be managers

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10:30 am EDT
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Buffalo Wild Wings Management

We visited the Buffalo Wild Wings in Beckley WV on Saturday August 5th the for the Nate Diaz fight, there were 9 people in our party. We were watching the fight and a guy came up to our table that I didnt know. He was staying so close to our table was making me uncomfortable, he approached 3 guys at our table trying to have a conversation with them while we were trying to watch the fight, After 30 minutes of tolerating this guy a altercation broke out with that individual and our table, which both partys were separated, the guy pulled out a knife, the manager grabbed and put it in her back pocket, cops were called, after the cops showed, the guy was no where to be found, the managers and employees pulled the guy back to kitchen, cops didnt get to talk to that guy or didnt know who he was. Come to find out the guy that pulled the knife on us was the mangers boyfriend and he is currently out on bond already, they hide him or took him out the back door before cops came, the managers were yelling and cussing at us and the one man manager would not even come talk to us. Bad management all around, hiding individual, cussing and yelling at customers.

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1:27 pm EDT
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Buffalo Wild Wings Disappointing Experience at Buffalo Wild Wings: Out of Stock Items and Poor Customer Service

I gotta say, I'm not too impressed with Buffalo Wild Wings. I've been there a few times now, and every time I go, I'm hoping for the appetizer sampler. But it seems like they're always out of something! And when I ask if they can just substitute it with something else, they always say no. It's like they don't care about their customers at all.

The last time I went, I even called ahead to make sure they had everything in stock. But when I got there, they were still out of something! I mean, come on. If you're going to advertise something, you should at least have it available.

I've tried complaining to corporate, but they don't seem to care either. So I guess I'll just have to hit them where it hurts - their ratings. I'll be leaving negative reviews everywhere I can find, because I don't want anyone else to have to deal with this kind of disappointment.

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11:52 am EDT
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Buffalo Wild Wings Terrible Experience at Buffalo Wild Wings: Dirty Restaurant, Long Wait, Unhelpful Manager and Server

I went to Buffalo Wild Wings with my friends and we had a terrible experience. We arrived at 2:00 in the afternoon and waited for over an hour for our food. The entire restaurant was dirty and disgusting. There were dirty plates everywhere until a large party came in, then they immediately cleaned everything up.

The manager was not helpful at all. She told the waiter that she couldn't give a veteran at another table a box to take his free wings home. She said he had to eat it there or leave it. We told her that we had waited for food, drinks, and were surrounded by filth and she said thanks for the input.

Jen, our server, refused to reduce our bill and Tom, the manager, refused to come to our table. It was the worst experience we've ever had at a restaurant. We do not recommend going to this Buffalo Wild Wings location.

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10:00 am EDT
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Buffalo Wild Wings Disappointing Service at Buffalo Wild Wings: A Teacher's Field Trip Experience

I'm a teacher for a small school district and recently took a group of 8 students on a field trip. We decided to stop at Buffalo Wild Wings for lunch. As soon as we arrived, all the students went to the bathroom except for one. The waitress there told me that I could sit wherever I wanted, but she didn't seem to notice that I had a full mini-van full of students with me. I decided to slide two tables together to accommodate our group, but the waitress gave me a very flippant response and walked away.

Another waitress came over to complain about our group size, asking how many more were going to join us. I told her that there were 8 more students on the way. The staff was very rude and it was only 1:00pm. There were only two other couples in the restaurant at the time, but they made us feel like we were giving them too much work to do.

Overall, I was very disappointed with the service we received at Buffalo Wild Wings. The staff was rude and unaccommodating, and it made for a very unpleasant experience. I don't think I'll be going back anytime soon.

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Buffalo Wild Wings Buffalo Wild Wings: A Delicious and Fun Spot for Wings and Beer

Buffalo Wild Wings is a great spot to grab some grub and a cold one. I remember back in the day when chicken wings were practically free at the grocery store. But then, I went to the original wing joint in Buffalo, NY and those wings were so good that they caused the price of wings to skyrocket. Buffalo Wild Wings is a nod to those origins and they do a great job of serving up some delicious wings.

Who doesn't love dipping a spicy wing into some blue cheese dressing and washing it down with a tasty beer? I know I do! Buffalo Wild Wings has a great selection of sauces and rubs to choose from, so you can customize your wings to your liking. And let's not forget about their other menu items like burgers, sandwiches, and salads. They've got something for everyone.

I haven't been to Buffalo Wild Wings in a while, but I really need to make a trip back soon. There's just so much to do and my wife always gives me a hard time when I want to go out for wings and a drink. But sometimes, a man's gotta do what a man's gotta do. And that means heading to Buffalo Wild Wings, grabbing a couple of beers, and chowing down on some wings.

Overall, I highly recommend Buffalo Wild Wings for anyone looking for a fun and casual spot to grab some food and drinks. The atmosphere is always lively and the service is top-notch. So, what are you waiting for? Head on over to Buffalo Wild Wings and get your wing fix today!

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Buffalo Wild Wings Disappointing Experience at Buffalo Wild Wings in Twin Falls: Age Discrimination and Poor Service

Me and my folks went to Buffalo Wild Wings in Twin Falls Idaho on February 4th, 2023. It's been a hot minute since we last went there, so we thought it'd be a good idea to catch some basketball and have a few drinks. When we got there and sat at the bar, the waitress asked us for our IDs. My husband's cousin and him showed theirs, but they thought it was a bit crazy since all three of us are 68 years old. I didn't have my ID on me since I just had foot surgery, but they still wouldn't serve me. My husband asked to see the manager, and he also asked for my ID. We were pretty bummed out about it, so we told the manager that we won't be coming back, and we'll be giving Chili's our business instead. Their chips and salsa are way better, and so is their food.

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Buffalo Wild Wings Understaffed and Out of Beer: My Disappointing Experience at Buffalo Wild Wings

I went to Buffalo Wild Wings with a friend and we sat at the bar. Unfortunately, they only had a few beer options available, including Coors Light, PBR, and Miller Light. Even the Wild Herd Bwubbs beer was out. I wasn't too bothered by it and ordered a beer along with some Asian Zing and Orange Chicken wings.

However, when the wings arrived, the guy sitting next to me got my order by mistake. The bartender took them back to the kitchen and brought them back to me, but I wasn't too happy about it. I told her I didn't want them anymore and asked for my tab. She said they made me a new batch, but I didn't believe her. I knew they were understaffed and probably just gave me the same wings.

I don't blame the bartender though, she was working hard with only two people serving the whole area. I blame the poor management for not having enough staff and letting so many beer brands run out. It's just easier to eat at home these days.

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Buffalo Wild Wings Disappointing Ultimate Nachos from Buffalo Wild Wings via Door Dash

I just got the Ultimate Nachos from Buffalo Wild Wings through Door Dash. The menu is set by Buffalo Wild Wings, not Door Dash, so they control what and how you get anything except the delivery. When the nachos arrived, they only had a sprinkling of cheese, a small tub of salsa, and nothing else. Their picture of the dish has all the options on it - chili, peppers, chicken, and so on. But those are not the default and the website has them buried so deep you have to dig to find them. The amount of chips was ok but the toppings were almost not there at all. For $2.00 worth of chips, 4 tables spoons of cheese, and a very small tub of salsa (think Wendy's ketchup tub for dipping) it's not worth the $10.29 price. I was also charged $20.01 in total but the meal was $10.29, add the delivery fee of about a dollar and a $2.50 tip. That adds up to under $14, not the $20.01 I was charged. Poor buy in my view. I won't be buying that dish or anything else from Buffalo Wild Wings again.

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Buffalo Wild Wings Disappointing Experience at Buffalo Wild Wings: Wrong Order and Poor Customer Service

I went to Buffola Wild Wings at Green Acres mall and ordered 20 wings with fries. I asked for 10 parmasuan and 10 lemon garlic. When I picked up my order, I was disappointed to find out that all 20 wings were lemon pepper and there were no fries. I had to drive for 25 minutes to get my order, and it was frustrating to find out that it was wrong. I called Buffolo wild wings to complain, and they asked for my credit card number over the phone to issue a credit. I refused to give my credit card number and asked to speak to a manager. Manager Chis got on the phone and promised to compensate me when I returned to the location the next day.

The next day, I called to confirm my arrival, and Oneil told me that he was the manager on duty. He confirmed that I would receive compensation when I arrived at the establishment. I was hoping for an apology for the inconvenience, but when I arrived, I only received salty fries. No one from the management team acknowledged their horrible mistake.

I was disappointed with my experience at Buffola Wild Wings, and I will never order from this establishment again. It was frustrating to have to deal with their mistake, and the compensation I received was not enough to make up for the inconvenience. I hope that they improve their customer service in the future.

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Buffalo Wild Wings Disappointing Experience at Buffalo Wild Wings in Ft. Gratiot MI: Poor Customer Service and Unfair Treatment

I went to Buffalo Wild Wings in Ft. Gratiot MI last night and it was not a good experience. I've been going there for the past 3 years and have had good experiences, but last night was terrible. The hostess told me there would be a 15-minute wait when I arrived at 7:15 pm. I said that was fine and waited nearby. However, I was waiting for at least 35 minutes, going on forty, and what really made me angry was that two other parties of 2 and 3 people came in after me and were seated before me. Others also went ahead of me, but I think they had reservations. The hostess seemed to disappear as time went on.

I was really upset because I felt like I was being treated unfairly. I don't know if it was because of my age, being a single diner, or if it was company policy. I left because I was at risk of missing the last nearby bus pickup and I didn't like the way I was being treated.

Overall, I was disappointed with my experience at Buffalo Wild Wings. I hope they can improve their customer service in the future.

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Buffalo Wild Wings Disappointing Experience with BW3's Online Ordering & Customer Service

I went on the BW3's website to place an order for some sauces. I ordered (4) Teriyaki Sauces and (1) Mild Sauce for delivery. The total was $32.45 including a $5 tip for the driver.

But then, their web server failed and I was unsure what happened to my order. I called the BW3 location and was told that they only have (3) Teriyaki Sauces for my order. I was a bit disappointed, but I thought it was okay. However, the employee was unsure how to issue a refund for (1) bottle of sauce and asked me to pick something else out. I told her that I don't want a different sauce and that I just wanted a refund for (1) bottle. I then waited to speak to the General Manager. He said that it would take up to 7-10 business days for a refund of $5.49 which is crazy.

I mean, it took them only a few seconds to take my money and now I have to wait up to 7-10 days for a refund and hope that it is correct. It's just not fair, you know?

I also asked the manager to include a corrected receipt with my order. But instead, I got an incorrect receipt. I mean, come on, how hard is it to get a receipt right?

This is the third time this has happened to me. I would assume that BW3's computers take some type of inventory of what their locations have before taking customer's money. But apparently, that's not the case.

So, be advised that if you place an order for something that they do NOT have in stock, they will insist that you substitute for something else AFTER they get your money. It's just not right.

Update - After waiting (9) days for a company reply or a credit, I have yet to receive a reply or a credit. I mean, what kind of customer service is that?

Maybe BW3 should let customers place an online order and pay them in 7-10 business days and see how they like it! That would be fair, right?

Also, when you buy at least 3 bottles of any of their sauces, you are supposed to get a "Crate of Sauce Discount". But every time I go to a BW3 location, they never apply the discount. I have to ask them for it.

They look at me like I am crazy. They give me excuses like "We don't give a discount". "We don't know what you are talking about", and "We have never given a discount like that before". I mean, seriously?

My reply is "Yes you do and here is my receipt". Then they have to get the manager who goes to the register and redoes the order and hits a "Magic Button" and by the force of a miracle, the discount is applied. It's just ridiculous.

Overall, I'm not very happy with my experience at BW3. I hope they can improve their customer service and inventory management in the future.

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Buffalo Wild Wings Disappointing Experience at Buffalo Wild Wings: Long Wait, Messed Up Orders, and Cold Food

Yo, so me and my crew decided to hit up Buffalo Wild Wings for some grub. We called ahead and they said we gotta wait an hour, which was kinda whack since it didn't seem that packed. But whatever, we waited and finally got seated at two separate tables for 8 people each. Like, why couldn't they just push the tables together? That's just common sense, right?

Anyway, we ordered our food and drinks, but the servers kept messing up our orders. One of my homies even had his food dropped on the floor and it came out cold. Not cool, man. And to top it off, we didn't leave until like 8:30pm. That's a long time to be waiting for food, especially when it's not even that busy.

I don't know about the rest of my squad, but I don't think we'll be coming back to Buffalo Wild Wings anytime soon. It's a shame, 'cause I used to love their wings and sauces. But if they can't even get the basics right, then what's the point?

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Buffalo Wild Wings Poor Service and Disrespectful Behavior at Buffalo Wild Wings in Westerville

to that place.

Buffalo Wild Wings, or B dubs as some people call it, is a restaurant chain that specializes in wings and sports. I recently visited one of their locations in Westerville and unfortunately, my experience was not a good one. I have been to this location multiple times in the past, hoping for a better experience, but it seems like nothing has changed.

One of the biggest issues I had was with the service. We were constantly chasing after our waiter or waitress, trying to get their attention. It was frustrating to have to wait so long just to order our food or drinks. And to make matters worse, our server looked at us and laughed in our faces. I don't know if it was because we were a mixed-race couple or if she was just having a bad day, but it was extremely unprofessional and disrespectful.

Despite the poor service, the food at B dubs is usually pretty good. They have a wide variety of wings and sauces to choose from, as well as other menu items like burgers and salads. However, I don't think the food is good enough to make up for the terrible service we received.

Overall, I would not recommend this particular location of Buffalo Wild Wings. The service was terrible and the disrespectful behavior of our server was unacceptable. If you're looking for a good place to watch sports and enjoy some wings, there are plenty of other options out there.

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Buffalo Wild Wings Disappointing Experience at Buffalo Wild Wings: No Sauces or Fries!

I went to Buffalo Wild Wings in Valley Stream on March 13th, 2022 and I gotta say, I was pretty bummed out. I asked for my sauces on the side, but when I got home, there were no sauces and no fries! What's the point of getting fried chicken if you don't have the sauces to go with it? It's like eating a sandwich without the bread. It just doesn't make sense.

I mean, we paid good money for our food and we didn't even get what we asked for. That's just not right. It's like paying for a movie ticket and then finding out the theater is closed. It's a total bummer.

Honestly, I'm not sure if I'll be going back to Buffalo Wild Wings anytime soon. There are just too many other food choices out there. Why settle for disappointment when you can have something that actually meets your expectations? It's like choosing to watch a bad movie when you could be watching something awesome.

Overall, I was pretty disappointed with my experience at Buffalo Wild Wings. Hopefully, they can step up their game and make sure their customers get what they pay for. Otherwise, they might start losing business to other restaurants that actually care about their customers.

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Buffalo Wild Wings Disappointing Experience at Buffalo Wild Wing in Starkville MS: Overcooked Wings, Slow Service, and Dirty Tables

Went to Buffalo Wild Wing on Sep 16 2022 in Starkville MS. Waited for more than 30 minutes for our order inside the place. Drove back home for 30 minutes only to find out that the wings were the worst I've ever had! They were overcooked, very hard, and tough to chew. I feel like I've been ripped off for the money I spent at this place. I don't think I'll be coming back to this place again!

The service was slow and the food was not worth the wait. The wings were dry and lacked flavor. The sauce was not evenly distributed and the wings were not crispy. The fries were also overcooked and tasted stale. The drinks were not cold and the ice had melted. The atmosphere was noisy and the music was too loud. The tables were dirty and the chairs were uncomfortable.

Overall, my experience at Buffalo Wild Wing was disappointing. The wait time was too long and the food was not worth the price. The service was poor and the atmosphere was not enjoyable. I would not recommend this place to anyone.

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Buffalo Wild Wings Customer Reviews Overview

Buffalo Wild Wings is a popular restaurant chain that specializes in wings, beer, and sports. Our website has received numerous reviews from customers who have visited their locations across the United States. Overall, the majority of reviews are positive, with customers praising the restaurant for its delicious food, great atmosphere, and friendly service.

One of the most commonly mentioned positive points is the quality of the wings. Many customers have raved about the variety of flavors available, as well as the tenderness and juiciness of the meat. The restaurant's sauces and seasonings are also highly praised, with many customers recommending their favorites.

Another positive aspect of Buffalo Wild Wings is its sports-centric atmosphere. Many customers enjoy watching games on the numerous TVs located throughout the restaurant, and the lively atmosphere adds to the overall experience. The restaurant also offers a variety of games and activities, such as trivia and arcade games, which customers appreciate.

In addition to the food and atmosphere, customers have also praised the service at Buffalo Wild Wings. Many reviewers have noted that the staff is friendly and attentive, and that their orders are always accurate and delivered promptly.

Overall, Buffalo Wild Wings is a highly recommended restaurant chain that offers delicious food, a fun atmosphere, and great service. Whether you're a sports fan or just looking for a great meal, this restaurant is definitely worth a visit.

Buffalo Wild Wings In-depth Review

Overall Rating: I would give Buffalo Wild Wings a solid 4 out of 5 stars.

Food Quality: The food at Buffalo Wild Wings is consistently delicious and satisfying. Their wings are always cooked to perfection, with a variety of flavors to choose from. The burgers and sandwiches are also top-notch, with generous portions and great taste.

Menu Variety: Buffalo Wild Wings offers a wide range of options on their menu. From traditional wings to boneless wings, salads, wraps, and more, there is something for everyone. They also have a good selection of vegetarian and gluten-free options.

Pricing: The pricing at Buffalo Wild Wings is reasonable for the quality and portion sizes. While it may not be the cheapest option, you definitely get what you pay for in terms of taste and portion sizes.

Atmosphere: The atmosphere at Buffalo Wild Wings is lively and energetic. It's a great place to watch sports with friends or enjoy a meal with family. The TVs are strategically placed so that you can always catch the game, and the overall vibe is fun and welcoming.

Customer Service: The customer service at Buffalo Wild Wings is generally good. The staff is friendly and attentive, and they make sure that you have everything you need. However, during peak hours, the wait times can be a bit long.

Cleanliness: Buffalo Wild Wings maintains a clean and well-maintained environment. The tables are regularly cleaned, and the restrooms are kept tidy. Overall, it's a comfortable and clean place to dine.

Location: Buffalo Wild Wings has multiple locations, making it convenient to find one near you. The restaurants are usually located in busy areas, making it easy to access.

Online Ordering Experience: Ordering online from Buffalo Wild Wings is a breeze. Their website is user-friendly, and the ordering process is quick and efficient. You can easily customize your order and choose your preferred pickup time.

Delivery Service: Buffalo Wild Wings offers delivery service, which is a convenient option for those who prefer to dine at home. The delivery is usually prompt, and the food arrives hot and fresh.

Takeout Efficiency: If you're in a hurry, Buffalo Wild Wings is a great option for takeout. They have a dedicated area for takeout orders, and the staff works efficiently to ensure that your order is ready on time.

Happy Hour Deals: Buffalo Wild Wings has fantastic happy hour deals. They offer discounted drinks and appetizers during specific hours, making it a great place to unwind after work or catch up with friends.

Sports Viewing Experience: Buffalo Wild Wings is known for its sports viewing experience. With multiple TVs and a lively atmosphere, it's the perfect place to watch your favorite team play. They also have game-day specials and promotions.

Drink Selection: Buffalo Wild Wings has an extensive drink selection. From craft beers to cocktails and non-alcoholic beverages, there is something for everyone. They also have a good variety of non-alcoholic options.

Allergen Information: Buffalo Wild Wings provides allergen information on their menu. They have a separate section for allergen information, making it easy for customers with dietary restrictions to make informed choices.

Dietary Options: Buffalo Wild Wings offers a variety of dietary options. They have vegetarian and gluten-free options clearly marked on their menu, ensuring that everyone can find something to enjoy.

Special Promotions: Buffalo Wild Wings frequently runs special promotions and limited-time offers. These promotions can include discounted meals, free appetizers, or special menu items. It's always worth checking their website or social media for the latest deals.

Loyalty Program: Buffalo Wild Wings has a loyalty program called Blazin' Rewards. Members can earn points for every purchase, which can be redeemed for free food and exclusive offers. It's a great way to earn rewards for being a regular customer.

Social Media Presence: Buffalo Wild Wings has a strong social media presence. They regularly post updates, promotions, and engaging content on platforms like Facebook, Instagram, and Twitter. It's a great way to stay connected and informed.

Accessibility for Individuals with Disabilities: Buffalo Wild Wings is committed to providing accessibility for individuals with disabilities. Their restaurants are wheelchair accessible, and they have staff trained to assist customers with special needs.

Community Involvement: Buffalo Wild Wings actively participates in community involvement initiatives. They often sponsor local sports teams and events, and they support various charitable organizations. It's great to see a restaurant giving back to the community.

Sustainability Practices: While information about Buffalo Wild Wings' sustainability practices is not readily available, they do make efforts to reduce waste by using eco-friendly packaging and implementing recycling programs.

Overall Value for Money: Buffalo Wild Wings offers good value for money. The quality of the food, portion sizes, and overall dining experience make it worth the price.

Recommendations: I would highly recommend trying the traditional wings at Buffalo Wild Wings. They are their specialty and are always delicious. Also, don't miss out on their happy hour deals for great savings on drinks and appetizers.

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Buffalo Wild Wings contacts

Phone numbers

+1 (866) 704-0777 +1 (800) 499-9586 More phone numbers

Website

www.buffalowildwings.com

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