Firehouse Subs review: My payment was taken and did not get my order or refund

I ordered on the app. When i arrive 15 min later the employee said they didn't have any pick up orders, that their internet was down. I showed her my receipt and where the money was taken out of my account. She refused to make it and called the owner. He came up there and was rude and hateful per his usual and refused to make my order with proof of payment and proof it was out of my account. He has blocked my number from the store. He said "he is cooperate" in a google review that nothing would be done to resolve that issue so now he is blocking my number and refusing to do anything about this situation. I love Firehouse food. I come there a few times a week. The food has never been an issue. It's the owner/manager there. He is rude and hateful. I have seen it firsthand. Not just this time in my situation. He is rude to his employees and customers. Since he owns the store, nothing is being done about the situation. He is a terrible representative of the business. I will go to civil court if I have to. You should check the reviews for the Decatur Al location. i have them all saved and everything I need for a lawsuit. It is the principle of the situation. I paid for food. I did not get any. I had to go elsewhere and tie up even more money on food from another restaurant. His name is Dexter Troullier. He has blocked my cell number from the store. My number was attached to other emails I had sent trying to get this resolved. When I call from my work number it rings but goes straight to voice mail when my number calls. I can no longer try to contact on the actual app now. It said my complaint was resolved and closed and it most definitely was not and wont let me open another.