Culver's’s earns a 1.1-star rating from 5 reviews and 273 complaints, showing that the majority of diners are dissatisfied with meals.
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"one horrible company"!! 🤬
The culvers of, commerce, michigan, is the very "wooorst" "eeeever"! A young black female racist animal, at the drive through window was so illiterate, that the animal couldn't even make change for a lousy 10.00$ and needs to be "fired"! 🤬 what is this? A "racist" company? The answer is a big "yes"! And, they're t.V.Commercials are one big "joke"!
A Mix of Experiences at Culver's
As someone who appreciates good food and friendly service, I must say that Culver's offers a mixed bag of experiences. While some customers rave about the great burgers, tasty custard, and welcoming staff, others have faced challenges like long wait times, order mix-ups, and disappointing customer service. It seems that Culver's has the potential to shine with its delicious offerings, but consistency in service delivery remains a concern. If you're willing to take a chance, you might just find yourself enjoying a delightful meal at Culver's.
I screamed!
5/1/2024 @ 8:06, we ordered 2 strawberry cement mixers and a pup cup at the Plainfield Indiana store via the drive up window. We received our order, and it was correct. However, the cement mixers were just that — tasted like cement, or rather a waxy taste that left a residue on the spoon and on our taste buds. Normally these are great, but not tonight! But hey, the puppy did not complain about her pup cup! 1 out of 3 is not bad in today's world, right?
Recommendation: I have always loved Culver's ice cream, but tonight not at all. We will go back but may be a while.
Reated burgers
I am a loyal customer but since I moved to florida I can't get a fresh juicy burger the main reason I come to culvers is because of their fresh burger I can get a dry REATED burger anywhere sure wish florida locations would make them fresh like in wisconsin I know I am wasting my time writing this but it makes me feel better your pushing your customers away
a mistake at take out order.
we were in Rockford mi and went thru the drive thru. We order 1 hamburger 1 grill chicken sandwich 1 order of fries small 1 small chicken tenders 1 small sprite 1 small coke. We received 1 hamburger 1 grill chicken sandwich1 order of small fries 2 orders of chicken tenders. no drinks. she said at the take out price is 24.60 when we went to pay it was 28.40. He didn't say anything thinking it was a tax. It took 15 minutes to straighten out the order in the mean time the food we had was already cold. Poor service. the manager did say he will refund the difference.
Recommendation: have the take out clerk verify the order
Culver's Complaints 273
Raw fries
When dining out, expectations are high, especially at a reputable establishment like Culver's, known for its ButterBurgers and frozen custard. However, even the best chains can occasionally falter, leaving diners with less-than-satisfactory experiences. In this essay, I'll recount an incident where Culver's served raw fries, reflecting on the implication...
Read full review of Culver'sService
On 12/08/2024, I placed an order in the drive thru of store #535 (order #aaaqamm2aljq. I was the first car parked next to the building. A worker came out with 2 bags and went to every car but mine. The second time she came out with the food I asked her was it my food. She told me no and continued to walk the parking lot in the rain. She also walked the lot...
Read full review of Culver's and 1 commentService
culvers Port Orange Fl. aprox. 6:00 pm 9/30/24 my order was taken my money was taken and I was left in drive through over 30 minutes cars behind me came and left asked one of the kids delivering others food they didnt know finely left my vehicle went inside all kids no adults no supervision and no explanation young girl just said sorry we will make it now my order was a double cheeseburger.
Claimed loss: time
Desired outcome: explanation
Confidential Information Hidden: This section contains confidential information visible to verified Culver's representatives only. If you are affiliated with Culver's, please claim your business to access these details.
Contact Culver's corporate customer service, providing the date, time, and location of the incident. Explain the long wait, lack of supervision, and poor service at the Port Orange location. Request an explanation and compensation for the inconvenience. If they fail to respond, consider sharing your experience on review platforms or social media. Keep any receipts or documentation for reference.
Is Culver's Legit?
Culver's earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Culver's. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Culver's has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Culver's's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Culvers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Culvers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Culver's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Culvers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Culver's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 273 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Culver's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Pricing was incorrect and service was less than great
on 04/09/2024 I took my mom through the drive thru. We ordered a kid's meal and she put everything through as singles thus charging us 9.54 instead of 7.55. Along with that, we ordered a chocolate that goes along with the meal. We never received it. We had to go back through the line to get that as well. Never an apology. I take my elderly mom there often...
Read full review of Culver'sWrong order received at drive thru
My family visited the Two Harbors location last Friday on our way to Lutsen. Unfortunately 1 of our 4 meals was missed, mine. It was the 1st Friday of Lent so I was relieved to be able to order the Cod Dinner. We waited almost 20 mins in the delivery lanes. As our order was delivered, we discovered the car in front of us wouldn't start so my husband got out...
Read full review of Culver'sPower hungry manager
I went to culvers of whitehall michigan on the day 2/07/24 at around 4:40 and saw a manager treat and employee like a dog. This is so messed up no one should get treated like this especially managers who are supposed to lead and guide the team to success. She humiliated this kid in front of customers which also is not a good thing. This manager took it way...
Read full review of Culver'sFood quality/ drive through
Was there this evening 12-23-23 ordered a bacon cheese burger and a regular cheeseburger with fries & onion rings. There were only 3 cars in front of me not a long line at all and the parking lot was fairly empty.
I used the drive through as I was going to eat at home.
Upon arrival at home I was surprised what I found. The burgers were cold, bunds were dry and cold. Bacon was inot to be eaten. Looked like the burgers were made hours before and shoved in the bag.
I paid $18 dollars for a dinner that I could not eat!
Usually the food is good and served hot but the last two times we got stuck with no dinner. If I had ordered there to eat in I could have had them correct the awful food but was not driving back.
I would like to be reimbursed
Otherwise I will no longer be a customer
Claimed loss: $18.00
Desired outcome: To be reimbursed
Confidential Information Hidden: This section contains confidential information visible to verified Culver's representatives only. If you are affiliated with Culver's, please claim your business to access these details.
Kids meal
I ordered a Burger Kids Meal with everything except tomato, I received a Burger with ketchup only. I also received my order in a Regular bag and not a Scoopie Kids Meal Bag therefore I did not get my coupons/points that come off of the Kid Meal Bag! I save my Scoopie Points to earn Sports Equipment for my 10 Granchildren! I want my points and a new Burger Coupon too!
Claimed loss: Burger and 2 Scoopie Points
Desired outcome: I would like my Scoopie Points and a free burger coupon please
Butter burger
Hello! I order through the drive through a butter burger. I asked for just ketchup pickles and Mayo on it and no butter on the bun and don’t toast it because I have a dairy allergy. They gave me a toasted bun with lettuce, pickles and mustard on it. I came around they fixed the issue and gave me a new burger. When I went to take a bite the inside was very pink like it was barely cooked. I had to heat it in the microwave to make sure it was fully cooked. Not too happy.
Product and service
I put in an order at Culvers #630 in Indianapolis In. I expected to have curbside pickup at 12:30. I arrived at 12:22. My receipt number is [protected]. My Order ID is AAA3HLV39QAE. I order 2 large chili Supremes, 2 large cheese curds 1 large Coke Zero, I large Fanta. My total was 34.60. Not only did I wait until 1243 for someone to come out with...
Read full review of Culver'sThe receipts do not have a TRN number which is requested to get the online survey started.
On my receipt there is a section at the bottom with all the information on how to do a survey online.
For example on the receipt from 11/5/2023 the information at the top includes the following: Culvers, Racine,WI, locally owned by Tim Haman, [protected],
station: .52--kitchen drive thru, date: 11/5/2023 at 5:56:22PM, register 5, server order taker, order ID: AAA6HLU4ALHZ. There is no TRN number as there used to be.
The online survey wants information from the receipt which is not found on the receipt. The receipt does not jive with the online survey request.
Desired outcome: I fill out the bottom portion of the receipt, do the online survey, and should be able to write down a code for a free dish or cone upon next visit. This hasn't been working as it should.
Culver in Mooresville NC
We enjoy your menu of food but lately the accuracy of our order has been incomplete. We always get 2 piece fish dinner and single burger. The last visit we did not receive our hamburger the fish pieces were split into two pieces and small amount of fries was disappointing. There are other choices to be made. Thanks for your attention This concern happened 11/7/23
Read full review of Culver'sWrong order
ordered 2 value butterburgers today, singles, wondering why the price was 20.20 this happened once before, my order was over 11 dollars as I ordered a single value baskets, received the 2 patties, and paid for the meals, I don't eat 2 patties, not happy with Grand Forks ND store, apparently just give a person the expensive value meals, was today 11/6/23 at 12.57pm, i am a disabled person, wow do they like taking money when it was suppose to be a special day for me and my brother, was alot for me to pay out today, really disappointed in culvers.
Claimed loss: 20.
Desired outcome: 5. to 10. i paid 20.20 was way too much. marlene bimler 615 sherlock pkwy nw apt 218, east grand forks mn 56721.
Customer service/fundraising with children running wild
On October 10, 2023 I stopped at Culver's on my way home to get some food. I was going to go through the drive through however the line of cars was extremely long so decided to go in and order my food. I stood in line for a long time it seemed as only one person was taking orders and other employees taking out orders to cars or some were just walking...
Read full review of Culver'sproduct and rude service
Recently moved to Texas from Illinois and wanted to introduce my Texas friends about Culver's which they never tried. We put in 2 basket orders of 4 piece buffalo tenders and one butter burger basket. First of all we noticed that there were no straws at the drink station, and I pointed out to the staff. Once the order came and I took the first bite into the chicken tender and it was Raw. I immediately reported it to the worker who originally took my order, who brought it to the managers attention. Manager Anna was very rude, first she made me wait 2 minutes while she was tidying up the front station. I have always learned that customer should be attended first but anyhow, she came to me and says well the chicken looks cooked to me. I said why don't you try one of the pieces and you will know and she rolled her eyes. She says we cook the chicken at appropriate temperature and there is no way its undercoated. Then she said "What do you want me to do about it?" A customer comes to complain about a food item and the best she can say is what you want me to do. Needless to say I am very disappointment and I am sure my friends were wondering why I would recommend such a place. I guess I learned my lesson
Desired outcome: I would have expected her to say "I am sorry, usually never happens, but let me see what I can do" instead of what do you want me to do. What a service and no wonder with service like this Culver's hasn't done well in Texas
Beef Pot Roast Sandwich at Culver’s
The Beef Pot Roast Sandwich doesn’t have very much pot roast in it for the $13.98 they charge you for 2 sandwiches. So then you ask for extra pot roast and they charge you another $11.40 making the sandwiches cost $25.38 Add 2 lg Chili. For $12.58 + tax totaling $41.04. That’s crazy expensive! A Locally owned, Greedy Franchise. You could go eat a steak...
Read full review of Culver'sThe food was bad and think price was high.
First had coupon buy on get one any regular value basket. we both had mushroom hamber she had fries and I had onion rings and a drink. I also had the chili which came out to $16.22. Went to eat onion rings and they tasted like fish. The manager changed them for me to get fries. the people next to us bought the fries with cheese and something else as they...
Read full review of Culver'sCustomer service/threat of violence from employee
I had a very bad experience at the Culver's in Hazel Green AL today. After I sent back an incorrect order one of the employees was rude to me then went behind the counter and made a neck wringing motion and nodded toward my table. I happened to catch the drama in my peripheral vision. I asked a supervisor to have the employee apologize to me. The...
Read full review of Culver'sMission Culver's, Kansas, complaint about bad customer service from new employee Sutton
Just 5 minutes ago. We got a very rough service, and new employee Sutton refused to serve me and my daughter. A new employee on orders asked word Sprite 5 times. He heard order for basket with no problem. So it wasn't technical issue. He got an answer from me and my daughter and still wasn't able to heard word Sprite. On our question if here a problem...
Read full review of Culver'sOvercharged
I live about 30 miles from my closest Culver’s, about once a month I and my husband will take a special trip to get the best burger around and that is Culver’s, but there are a few times they overcharged us and I never said anything because I don’t want to drive 30 miles for a refund. We are a elderly couple and live on a fixed income so ever little cent...
Read full review of Culver'sOverview of Culver's complaint handling
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Culver's Contacts
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Culver's phone numbers833 224 7670833 224 7670Click up if you have successfully reached Culver's by calling 833 224 7670 phone number 22 22 users reported that they have successfully reached Culver's by calling 833 224 7670 phone number Click down if you have unsuccessfully reached Culver's by calling 833 224 7670 phone number 227 227 users reported that they have UNsuccessfully reached Culver's by calling 833 224 7670 phone numberGuest Relations+1 (608) 643-7980+1 (608) 643-7980Click up if you have successfully reached Culver's by calling +1 (608) 643-7980 phone number 2 2 users reported that they have successfully reached Culver's by calling +1 (608) 643-7980 phone number Click down if you have unsuccessfully reached Culver's by calling +1 (608) 643-7980 phone number 0 0 users reported that they have UNsuccessfully reached Culver's by calling +1 (608) 643-7980 phone number100%Confidence scoreSupport Center Phone+1 (608) 643-5463+1 (608) 643-5463Click up if you have successfully reached Culver's by calling +1 (608) 643-5463 phone number 0 0 users reported that they have successfully reached Culver's by calling +1 (608) 643-5463 phone number Click down if you have unsuccessfully reached Culver's by calling +1 (608) 643-5463 phone number 0 0 users reported that they have UNsuccessfully reached Culver's by calling +1 (608) 643-5463 phone numberFood Court(608) 644-2604(608) 644-2604Click up if you have successfully reached Culver's by calling (608) 644-2604 phone number 0 0 users reported that they have successfully reached Culver's by calling (608) 644-2604 phone number Click down if you have unsuccessfully reached Culver's by calling (608) 644-2604 phone number 0 0 users reported that they have UNsuccessfully reached Culver's by calling (608) 644-2604 phone number
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Culver's emailssocial@culvers.com100%Confidence score: 100%Supportaccessibility@culvers.com95%Confidence score: 95%scholarships@culvers.com95%Confidence score: 95%
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Culver's address1240 Water Street, Prairie Du Sac, Wisconsin, 53578, United States
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Culver's social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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