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Hooters
reviews & complaints

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228 complaints
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Hooters reviews & complaints

Hooters complaints 228

Hooters - Service

This is not only the worst run Hooters I have ever seen it is the worst run restaurant I have ever seen. Showed up this afternoon on 10/26 at Hooters near Wolfchase and the girls were in the corridor doing selfies and dancing while I waited to be seated. REALLY? Then some one came over and I said their busy doing selfies and she cracked the door to them but didn't want to disturb then, so I said I am not waiting for that and went to a table.

Not once in a while but EVERYTIME. I come here it's like being taken care of buy a bunch of teenagers. Is there even a district or regional manager? Please don't say yes because if there is they don't visit the establishment.

There are so many things wrong with this place I guess I will make it easy and just go to Buffalo Wild Wings where the staff actually understand what customer service is.

I would be embarrassed if I was an executive of Hooters and know this joke of a restaurant was part of my business.

Robert

Desired outcome: None

Hooters - Service

My wife placed an order for some wings, chili, fries and a salad, order number 208. She was told 30-33 minutes. order placed at 7:09. I paid for the order at 7:21 pm. I was out the door at 8:13pm...

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B
Aug 17, 2021

Hooters - Chicken quality

I am from Connecticut. I eat at hooters often. This past experience I had at the Orlando location located on Augusta national drive was horrible. First off, I see the online option only have the choice to pick "all drums" for an additional .60 more. I didn't choose that because I love my flats! When I pick up my order, that was about $14.00 for 6 pieces, I had 5 drums and. One flat. As I eat it the drum sections weren't even edible for me. I pretty much cried because I wasted my money on chicken I couldn't eat, and I didn't choose the "all drums" option because that wasn't what I wanted but what I got! That leave a bad taste in my mouth with hooters… literally!

Desired outcome: Some kind of compensation for my money wasted on chicken I couldn’t eat!

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Hooters - Food and long wait for service

Recently visited Hooters at 10133 North Kings Highway, Myrtle Beach, s.c.Upon arrival we waited 45 mins.Understandable because prime time of season.Not told by hostess about long wait.Next for appetizers we ordered 10 smoked wings, 10original wings and Mac and cheese for my granddaughter.10 wings came 1/2 hr.later.The second 1/2 hr. After the 1st.and my 7 yr. old granddaughter got after we started the batch of wing .We were also told to order our entrees because a long wait for food which we already experienced.My daughter ordered theses cheesburger and we the chicken special sandwich.Again the the cheeseburger came 20 mins.After and we were told the chicken sandwich would be ready for at least 30 min. Later.Our server ANNA was very nice and apologetic.We Cancelled the chicken sandwich.Asked for a manager who apparently did not want to confront us and the othercustomers complaining.We paid our bill and tipped very well after waiting a total of almost 3 hrs.Very disappointed as we are regulars at all the Hooters.Thank you for your time and consideration and we feel we should Be compensated for our experience.

Desired outcome: Compensation for my 80.00 meal

Hooters - Not getting served

Been to Hooter near Brookfield tower for the first time around 8.10 today (7/10/21) and was told our wait time is less than 20 mins. Waited and waited and waited and around 8.45 the attendant told that we are cleaning your table, give us another 5 minutes. Get inside and waited with 2 kids, all of us were super hungry. The lady attendant completely ignored us, when I try to talk she pointed out an area and said that you are going to sit in one of those tables. Again waited and waited then around 9.30 we gave up and requested to cancel our booking. Only that time the attendant looked really happy, never said sorry but at least she smiled and said thank you.

Hooters - Portion sizes are horrible

Went to Hooters for the first time last night after several years of writing you off for poor service. Wow! We ordered 20 wings and when they arrived, we laughed at the size of the wings. They were...

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Hooters - Clam chowder soup cold

As regular customer I frequent the restaurant 1-2x's a week. I was there last night when I ordered a bowl of clam chowder, which was cold. The waiter was very accommodating and brought the soup back...

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Hooters - I work trying

I worked for this company for 30 months i work my last three days and I did not get paid me and two other people this has happened before I just want what I've worked for plz and thank you. My name is Aaron Parker I worked in Orange Park florida they fired everyone the same day and no one got paid we just want our money and nothing else. We should not have to go threw this Every time we get paid we have bills to pay and that's not going to wait

T

Hooters - Wings & fries / tots

On May 4, 2020 I called in an order to be picked up at 2:00 pm curb side. I had ordered 10 all flat wings with ranch sauce on side and curly fries; I had a 2nd order with 10 all flat wings with...

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S

Hooters - Service and food despicable

My family has been going to Hooters restaurants for over 20 years. We recently went to the Hooters in Orland Park, Illinois. From the time we walked in to the time we left was the worst restaurant...

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J

Hooters - customer service

Me and my husband sat at the bar last 01/18/2019, around 6pm. We ordered wings and curly fries after 2-3 hrs of enjoying our drinks. Initially the restaurant wasn't packed until around 9pm that...

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S
Jan 13, 2020

Hooters - Menu items you never have

I have been coming here for close 2 years... in fact the one manager used to work for me... How is it you never have the oysters... Hardly ever crab legs... Often out of smoked wings and even ran out...

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B
Jan 09, 2020

Hooters - food and service

Myself and 6 friends went to hooters last night for food and drink. At 830 we ended up leaving very irritated. Hooters was NOT crowded and there weren't any "big" games on. But, after the third time...

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A

Hooters - restaurant staff

I have made three calls to the complaint line. The first time I called was because a waitress named Lindsay at the Gastonia Hooters was waiting on my son and I and instead of keeping our drink...

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Hooters - poor management

I have never been to a restaurant this many times that always has a problem: out of products, like beer, broken machines, etc. This was our first time back in several months hoping they'd have their...

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M
Dec 07, 2019

Hooters - staff

I'm a regular but this lunchtime, the staff were just screaming and balling all the time I was there. There were a few screens on but no sound from any of the screens. I don't go there to listen to...

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B

Hooters - hostess

the date of the visit was 11/30/2019 we were there around 3:00 or so. The server Kelsey was totally awesome! She is very good at what she does. The hostess Lexy on the other hand is another story...

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M
Nov 01, 2019

Hooters - closing hours

Just want you to be aware that The San Bruno store in ca. Closed their doors early at 10:15pm . They said it was due to Halloween. I wanted to hang out and have dinner and even wasted an Uber ride...

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Hooters - both

Hi There, just to let you know. On our visit tonight. It had to be the worst ever dining experience. Poor service, food not turning up. Then no sides arrived, never saw server to ask anything. Only...

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S
Oct 18, 2019

Hooters - service and establishment

We went into Hooters in Gulf Shores Alabama while we were on vacation and there were not very many people in there, just a few. We got seated and asked what we would like to drink. She brought us our...

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