Chipotle Mexican Grill
reviews & complaints

We ordered chipotle carry out tonight. Again, as per usual, we ordered, and paid for the tortillas that SHOULD come with a burrito bowl but we are now charged for them. And as per usual we don't relieve them.

I am frankly getting g tired of paying for something that I consistently do not receive. This has happened at least 4 out of the last 5 times. And when I try to complain on their website, at the end of the form when you hit "next" it redirects me to somewhere else on the form acting as if it wasn't completed when it was.

This is ridiculous. Please fix the issue, or at least reimburse me for the tortillas I pay for and almost NEVER receive.

Mandy Oxley

[email protected]

Order from Chipotle, St. Clairsville, Ohio 43950

Hello

Let me start by saying Chipotle is one of our favorite places to eat. I went into the location in Reading MA on Walkers brook drive on 5/1/2022 order my son's (who was sick and that's all he wanted) lunch. So first they had no sour cream they had to go to another store location to get sour cream. So I get the burrito with no sour cream and I go to the register to pay. I had 20$ cash, I get to the counter and the very rude employee says we are not taking cash right now didn't you see that posted on the door. I pleasantly said sorry no I did not see that. I did not have my wallet with me I just had the cash. So I left with out the burrito that I came to get for my sick son. So not only did this location not have sour cream but they did not take cash? And the very rude employee did not even tell me why no cash was being accepted. This location always seem to be out of something or some other type of problem.

If you have any other further questions please email me at [email protected]

Kerry Grant

Ordered a burrito and nothing that I asked for on my burrito was actually on the burrito no grilled peppers no salsas no sauce no sour cream and the list goes on about the bowl I ordered as well with my burrito. I also believe that they put pork product on my burrito which I don’t eat pork. I was never contacted by the restaurant about my order and what items they may have off their menu. I’m actually a formal employee of chipotle and do know that there are certain things that must take place to satisfy the customers order requested. I’m very unpleased on how I received me and my wife’s food and I’m hoping that issue will be resolved. Thanks

On 4/13/22 pre-ordered my 2 pollo chicken bowls hours before pick up.I placed my order at 4pm to be prepared at 9pm.When I got there a few minutes before 9pm,it was ready but as I checked my order, items were missing.When I bought up the missing items they agreed a few items were not available but informed me mines were made before they ran out.Im not blind so I could easily see my missing food choices on both bowls.First,it was lighter than usual.Im fairly new to chipotle, bcuz I really don't get see what all the hype is,but A buddy of mines order an he offers me a bowl,I'm hungry at the time so I take him up.anyways,You can easily see there is no corn salsa in the bowl an chicken missing, I ordered half/half,there was no brown rice, didn't see the mild green sauce,etc,No extra cheese.My other bowl was missing items.When I told them I don't see beans,they tell me to talk with management.Why would I need to if I tell you I want beans I spoke with management,he gave me beans.My concern is they could've emailed me to inform me they're low on menu items,to give me a choice to cancel

Hello,

I am temporarily stationed in Ft. Gordon, GA for military school. On a Sunday afternoon, I ordered a bowl of the asado chicken to go with a sweet tea.

when i got back on base to eat and drink, the chicken had a bone and possibly chipped my tooth. I will be going to the dentist to repair and check it out.

I have the product in the bag still and I will be leaving back to Texas this week.

Please advise if you all can give me a refund for the food and if the dentist finds an issue.

Thank you.

George Ruiz

Over heard tall male employee saying all customers are assholes continuously. Working 3/31 @5:30pm. All employees seemed to be I’ll mannered and rude. Will most likely not spend money at chipotle again. This used to be a great organization but it has gone downhill recently at multiple locations. This was way out of line and that employee should not be working in customer satisfactory roles.

Blue Diamond / Dean Martin Las Vegas, NV location.

On March 24, 2022 at 5:13 PM we went to the Chipolte at 1840 Franks Parkway in Uniontown Ohio. Our receipt number is 174 003 100 043 210 484 36. After we ordered our two bowls I requested a small soft drink. I was informed by Alissa, who was taking our order, that they were all out of small cups, therefore I would have to purchase a large drink. Seeing the stupidity of this, that they were out of small cups and now were forcing the customer to spend extra because of their error, I questioned her? I stated "just charge me for a small drink and give me any cup". Alissa responded with "no, I cannot do that, it is against our policy". So we requested two water cups and closed out the bill.

After finishing our meal I asked to speak to a manager. Alissa came back out to the counter. I questioned her as to why Chipolte policy would not allow her to satisfy a customer's request, charge for the small drink, and provide any size cup in order to allow the customer to enjoy their dinner? She kept stating that it was against company policy. Then she commented that "if I did it for you I would have to do it for everyone". Realizing that I was now dealing with a manager who had no concept of customer service I asked "can't you see that I was willing to pay for a small drink, and I would take it in any cup that you provided ... even a water cup?" I continued, "can't you see the irony, that instead, Chipolte lost the revenue of a drink as well as, angering a customer because of your unwillingness to fill the request for a small drink with any cup? I should not have been expected to pay an increased price because of that Chipolte's inability to stock enough supplies. Any other company would have handled it with a high level of customer service by simply stating when the small drink was requested, "I am sorry we are all out of small cups, I will substitute a different cup and charge you for what you requested". How simple! Chipolte would have their revenue and they would have had a satisfied customer. Instead, what did Alissa gain? The answer is the loss of revenue along with the goodwill of a satisfied customer.

Janis Lile

[email protected]

330-631-9119

I frequently go to the Chipotle location on Market St. in Montrose, Ohio. On multiple occasions the white rice has been very grainy and undercooked. This really spoils the meal for me. Are they not adding enough water, not cooking it long enough, or some other cooking mistakes by the staff? I would really appreciate it if this problem could be corrected.

Thanks so much and appreciate your assistance.

Wendy Freedman

Placed order online to pick up at store in Parma Ohio. When arriving for a 7:50 pick up they were 1/2 hour behind and said they were running out of things. Employees were fighting with each other! When my order was finally made at 8:20 they were out of salad, rice, and chips! No apology from employees just get a refund online. This has happened multiple times now and is just absolutely ridiculous. I tried being refunded with no luck! I would appreciate someone helping me with this.

Thank you

Around 7:30 tonight I was told they didn’t have anymore Steak. So we got Chicken.. They were in such a rush that they didn’t even put chicken in my boyfriends bowl. We stopped at the condiment bar to get napkins and forks before we left and I heard someone ask for Steak and sure enough they were getting Steak put on their food. I live around 45 minutes from there. I tried to call the store and it was just an automated service that wouldn’t let me talk to anyone. I’m so disappointed.

We ordered a cheese quesadilla, two bowls, one with steak and one with carnitas. We had our order delievered through Door Dash. When our food arrived we only received a small amount of meat in each bowl and nothing else. I called both Door Dash and spoke to a female manager at Chipotle. I explained the situation and wanted our order replaced. The manager told me it wasnt Chipotle's problem. She refused to do anything. This is our second bad experience at this location. We wont be returning after the way the manager refused to help or do anything. We have not received a refund from Door Dash. The quality of food and customer service at your Redding store is not what it used to be. I have attached the pictures of the food we received.

Hi I just ordered a salad at the Chipotle Mexican Grill in Sea Girt, New Jersey. It is Friday, February 4th and it was around 2:00pm. I ordered a salad, with steak, salsa and quacamole. I wanted the quacamole on the salad. When I went to pay for the order I saw another quacamole on the side. I told the employee that I only wanted the quacamole on the salad and I thought that he already put it on the salad. He said I thought you wanted it on the side. So when I got home I noticed he put the quacamole on the salad and also gave me a side of quacamole. This is an expense I was not prepared for. I would like a refund for the extra charge. Thank you!

I love your food and enjoy it. I just want you to possibly hire a new manager at the Savage MN location. My delivered orders are wrong more that accurate. I have no issues with other locations. Also, the quality of some of the dishes is very unpredictable - grizzly chicken ingredients not cut up into appropriate sizes and amounts added are wat off. Please- just do a few quality checks or change management.
Thank you.