Menu
For Business Write a review File a complaint
Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
Reviews and Complaints

www.chipotle.com

Learn how the rating is calculated

1.1 11 Reviews 659 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chipotle Mexican Grill Reviews 670

ComplaintsBoard
S
7:43 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Chipotle Mexican Grill - Middletown Ohio worst chipotle ever!!!

I placed an order online at this chipotle yesterday 9/22/2024 at 4:30. The app said my order would be ready at 4:40. I got into the drive thru at 4:36 and realized 10 cars ahead of me. I instantly regretted going to this chipotle because I had this same issue a few months before. Waited in the drive thru for an hour until I finally decided to pulled out and...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Disappointing Experience at Sunset Chipotle: Parking Woes and Order Mix-Up

This particular Chipotle location on Sunset near Alvarado has a parking situation that is less than ideal. It seems like people park in the areas that say "5 or 20 minutes only" and stay there for much longer than that. When I order online, I always hope that I can find a spot, pick up my food, and leave without any issues. Unfortunately, my most recent order was the final straw for me. I will no longer be going to this location. Even if I have to travel to a different city that is 5 miles away, I would rather do that instead.

Here is what I ordered (see proof of purchase pic): 1 chicken burrito with corn, guac, sour cream, and cheese. What did I get? A burrito with black beans, hot red sauce, sour cream, cheese, and guac (see other pic). It turns out that someone named Marissa received my chicken burrito while I got her vegan burrito. Is it really that difficult to understand a simple order from the app or computer? Look at how it says "Doordash" and "order 1 of 2." I only ordered one item, yet I received part of a Doordash delivery. It's not rocket science to understand a simple order. At least McDonald's has another person checking the order. Why can't Chipotle do the same thing? They are part of the same company, so shouldn't they have the same training?

Overall, I am extremely disappointed with my experience at this Chipotle location. The parking situation is terrible, and my order was completely messed up. I will not be returning to this location ever again.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Chipotle Online Ordering: A Frustrating Gamble

Ordering Chipotle online can be a bit of a gamble. I've tried it eight times now, and every time I hope that my order will come out just right. Unfortunately, that's not always the case. One time, I ordered a steak bowl, but when I got it, there was no steak to be found. Another time, I ordered two burritos and chips, but they forgot the chips, which cost me a couple of bucks. And to top it all off, I once got a burrito with beans, even though I specifically asked for no beans.

I don't want to come across as a Karen, but this is just plain frustrating. I understand that the people working at Chipotle are probably young adults who are dealing with a lot of stress, but come on, guys. You're getting paid to do a job, so please put in some effort and think about the customer.

To be fair, it's not just the mistakes with my order that bother me. They also seem to have trouble putting the correct name tags on the right orders. This has caused some confusion and mix-ups in the past, which is never a good thing.

Now, I don't want to hate on Chipotle. I actually really like their food, and I think they have a lot of potential. But the fact that they have a 2.46 out of 5 stars rating on some review sites is pretty concerning for a fast food chain of their size. I would recommend ordering in person if you can, just to make sure your order comes out right.

In conclusion, I hope that the folks at Chipotle can step up their game and start delivering on their promises. With a little more effort and attention to detail, they could easily turn things around and become a top-notch fast food chain.

Read full review of Chipotle Mexican Grill
Hide full review
  1. Pros
    1. Fresh, high-quality ingredients
    2. Customizable menu options
    3. Fast, efficient service
    4. Strong commitment to sustainability
    5. Consistent, nationwide presence
  1. Cons
    1. Limited menu variety
    2. Higher pricing than competitors
    3. Occasional food safety issues
    4. No drive-thru service
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Chipotle: More Than Just Fast Food - Quality Ingredients and Exceptional Service

I gotta say, I'm a big fan of Chipotle. Their burritos are just the bomb. And don't even get me started on their guac - it's a little pricey, but totally worth it.

Now, I know what you're thinking - "Chipotle? That's just fast food, right?" But let me tell you, it's so much more than that. Yeah, you can get in and out with your food in under five minutes, but the quality of the ingredients they use is seriously top-notch. No preservatives, all natural, and always fresh. You can taste the difference, trust me.

My go-to order is the barbecued pork burrito bowl - it's like a burrito without the tortilla, so you get even more of the good stuff. And of course, I always add guac. It's got just the right amount of kick to it, and it's always super fresh.

But here's the thing that really sets Chipotle apart for me - their service. Every time I go, I'm greeted by friendly, helpful staff who really seem to care about making sure I have a great experience. And one time, I was waiting in a long line when the guy in front of me decided he didn't want the burrito bowl they made for him. I was like, "hey, I'll take that one!" and the manager actually gave it to me for free. How cool is that?!

All in all, I'm a big fan of Chipotle. If you're looking for fast food that actually tastes good and is made with quality ingredients, this is the place for you. Give it a try - you won't regret it!

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Disappointing Experience at Chipotle: Confusing App Order, Cold Food, and Fatty Chicken

Went to Chipotle with my grandson and it was quite an experience. My husband and I ordered our food at the counter, but my grandson wanted a cheese quesadilla. However, he didn't want the small one from the "Kids" menu. So, the girl at the counter told me that I had to download the Chipotle App on my phone, create an account, and order it online to get a regular quesadilla. I was confused and didn't understand why we had to do all of this when we were already in the restaurant.

The girl at the counter apologized because she knew it was ridiculous. After I ordered the quesadilla online, I received a message on my phone that it would be ready in 10 minutes and would be put on the pick-up shelf. We could see the pick-up shelf from our seats, but when the pick-up time came and went, there was nothing on the shelf. I walked up to the counter to ask where the quesadilla was and found out that it was in a bag on the shelf at the back of the room near the drive-up window. All of this for a quesadilla!

In the meantime, our food was getting cold. I ordered a chicken bowl, but it was terrible. The chicken was fatty and gross, and I had to spit it into a napkin three times. The quesadilla was barely melted, and it cost $12.95. The only positive thing I can say is that the workers at the counter were very nice. They had to deal with these corporate policies every day, and it's not their fault.

After this experience, I deleted the Chipotle App from my phone, and I don't think I'll be going back anytime soon. It's a shame because I used to enjoy going there, but the experience was just too frustrating.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Disappointing Experience at Chipotle: Slow Service, Dirty Fountain, and Limited Supplies

Today was not the best day at Chipotle. The workers were moving slow and didn't seem too excited to be there. I asked for some dressing for my bowl, but one of the employees said they were out. Another customer asked the same employee and he went to the back and suddenly, the dressing appeared. I asked for two servings of dressing after I paid, and the employee asked me if I ordered a salad. I said no, but I like to add dressing to my bowl. Then the manager came over and lectured me about how the dressing is only for salads and that I could only have one serving. She also warned me that next time, there would be a charge. I didn't have a problem paying for the dressing, but I was frustrated that I was told they were out and then someone else got some.

But that wasn't the only problem. When I went to get a drink, the fountain was dirty. It looked like it hadn't been cleaned since they opened or maybe even the night before. There were no napkins available either, so I asked another employee for some. She told me they were all out of napkins. I couldn't believe it! I had to go to my car to get some napkins so my son and I could eat outside.

Oh, and I almost forgot about the chip and queso I ordered. I got a large, but they didn't even fill up the queso container all the way. It was just not a great experience today at all. To top it off, there was a handwritten note on the door that said they were only accepting exact change or cards. What's up with that, Chipotle?

Overall, I was disappointed with my experience today. The workers seemed unmotivated, the fountain was dirty, and there were no napkins available. I hope they can improve their service in the future.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Poor Service and Prioritization of Online Orders at Chipotle

I've been to Chipotle a few times now and I have to say, I'm not impressed. The last time I went, there was a long line of about 10 customers waiting to be served. On top of that, there were 2 or 3 people waiting to pick up their online orders. I decided to time how long it took for me to get my food and it was a whopping 14 and a half minutes!

What really bothered me was that the workers were making online orders before they even started serving the people who were already waiting in line. It's like they prioritize online orders over in-house customers. I noticed that the online station is always closed and never being used when I go there, so it's not like they're busy with both in-house and online orders.

When I finally got up to the cashier, I voiced my frustration and the employee's response was, "Yes, everybody wants to eat Chipotle." I mean, what kind of answer is that? He even had the audacity to argue with me and tell me to order online if I don't like it or not go there at all.

The reason I don't want to order online is because I've seen how they make those orders and it's not the same as when you order in-house. I want to see what and how much they put into my food. Plus, I don't want my food to be half-assed.

Chipotle, if you have an online station dedicated for online orders, why is it never being used? It's not fair to your in-house customers who have to wait for 50 online orders to be made before they even get acknowledged. The food isn't even worth the wait and the service sucks. There's never any management present and it takes way too long to get your order.

Overall, I hate this Chipotle and the way they service their in-house customers. They need to prioritize their in-house customers and improve their service.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Chipotle's Poor Customer Service and Security Measures

So, I gotta say, I had a pretty rough experience with Chipotle recently. On Wednesday August 24th, I got a bunch of notifications about big orders being placed through my Chipotle app. I guess I made the mistake of saving my payment methods to the app, because now my account is locked and I can't access it. Chipotle closed it down because of "suspicious activity," which I guess is good, but now I'm worried about what other payment methods might be affected. I've got things sorted out with my bank, but I still can't get into my Chipotle account. They keep sending me links to reset my info, but it never works.

I finally got on the phone with someone from Chipotle on Friday, after wasting a bunch of time with their chat support (which is just a robot that sends you in circles). The first person I talked to transferred me to my own voicemail, which was super helpful. The second person said they'd email me to help me get back into my account. Here's what the email said:

"Thanks for reaching out. We were unable to fix the issue with your account, so we suggest you create a new account and delete the old one. I can help you delete the old account, but just so you know, all your history will be lost permanently. Let me know if you want me to proceed."

So basically, they want me to delete my old account, which has all the evidence of the fraudulent charges that were made in other states. I'm not sure what deleting it would even do, since my info was already compromised. And why can't they just unlock my account? I'm definitely not making a new one, and I'm not sure I'll be eating at Chipotle anytime soon. Their email doesn't make me feel any better about the security of our online accounts. And I don't even know if I had more than two payment methods on file, but so far only two have been affected. So now I have to update everything on my end.

Thanks a lot, Chipotle.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Hair in my Chipotle Burrito: Concerns with Food Quality and Customer Service

I went to Chipotle about a month ago and ordered a chicken burrito. I was halfway through my meal when I bit into something that turned out to be a little clump of hair. I was pretty grossed out, but I didn't want to make a big deal out of it because I know that things like this can happen in the food industry. I told the workers about the hair in my burrito and they offered to make me another one, but I declined because I wasn't really in the mood for a burrito anymore.

I'm a regular customer at Chipotle and I've never had any problems with their food before, but this incident really concerned me. I'm not sure how a clump of hair could have gotten into my burrito, and I'm also concerned with the lack of concern I received from the staff. I think that just offering to make me another burrito wasn't really enough. I would have appreciated a gift card or voucher so that I could have a free meal the next time I came in.

I didn't make a big fuss about the burrito, but I have friends who have had similar issues at Chipotle. We all really enjoy the food, but incidents like this make us hesitant to come back. I wanted to let Chipotle know about my experience so that they can address the issue and make sure that it doesn't happen again.

Overall, I hope that Chipotle takes customer complaints seriously and works to improve their customer service. I would like to continue eating at Chipotle, but incidents like this make it difficult to do so. I hope that Chipotle will take steps to address these issues and make sure that their customers have a better experience in the future.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Unacceptable Behavior at Chipotle Conyers: Rude Staff and Almost Assaulted Over a Bag

I went to this Chipotle location in Conyers, not really expecting anything out of the ordinary. However, my experience was far from pleasant. When I arrived, there was a sign on the door that said they were out of lettuce, cheese, and vinaigrette. But when I ordered my bowl, those ingredients were available. I asked the staff if they were really out of cheese, and suggested that they offer queso as a substitute, but they didn't seem to care.

When it was time to pay, I asked the cashier, Simone, if they had any handle bags. She smirked and said no, even though I could see bags behind her. I asked for a handle bag anyway, and she refused to give me one. She started to explain why, but I couldn't hear her through her mask. I told her that I preferred the handle bag because it was easier to carry, and that I would pay for it if necessary. Simone became upset and went to complain to another staff member who wasn't the manager. My sister asked to speak to the manager, and I told Simone that she shouldn't be working the counter if she was going to be so rude.

Simone then ran up to the counter as if she was ready to fight, and a woman had to hold her back. My 7-year-old daughter was standing there, and I was worried about her safety. The real manager eventually came and cashed me out, but I was still upset about the whole ordeal. I told the manager that I didn't understand Simone's attitude, and that she was very disrespectful. I also mentioned that I was probably old enough to be Simone's mother.

I've been to Chipotle many times before, and I've never been treated so poorly. I drove all the way to Conyers to avoid the bad service in Lithonia, but it seems like the staff at this location is just as bad. Simone's behavior was completely unacceptable, and I almost called the police on her. I paid $9 for a bowl, but what I got was a side of attitude and almost got assaulted over a bag. Simone said that she couldn't give me a handle bag because I only had one bowl, but the other bags were flimsy and not sturdy at all.

I hope that the owner of this location takes my complaint seriously, because I don't want anyone else to have to go through what I did. The staff at this Chipotle needs to be trained on how to treat customers with respect and professionalism. I won't be going back to this location anytime soon.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Chipotle Mexican Grill Disappointing Experience at Chipotle: Chaos, Incorrect Orders, and No Refunds

I gotta say, I was pretty disappointed with my recent experience at Chipotle. I mean, how hard is it to get an order right? They were out of ingredients, which I get it, things are still adjusting after the pandemic, but it seemed like they were just stuffing things into bags without even checking if it was the right order. The guy in front of me had to ask three times where his kid's meal was, and when I got my order, it was tipped over with my child's meal dumped inside the bag. And get this, they forgot the sides that my kid likes! When I asked about it, the employee just walked away and two other employees stared at me like I was crazy. Eventually, they remade the order, but they still forgot the quesadilla and my son's milk. And to top it off, my burrito was messed up too.

It was chaos in there. The employees were running around like they had no idea what they were doing. I didn't even see a manager around. It was like they were in open rebellion against corporate or something. And when I tried to get a refund, it was a nightmare. I had to contact corporate, but there was no way to talk to a human. I had to answer a bunch of questions and then nothing happened. And forget about messaging them, they have some other method that probably won't even get a response.

I don't know what's going on with Chipotle, but they need to get it together. If they can't even get a simple order right, then what's the point? I've had good experiences there before, but this was just ridiculous. And if every customer has to go through corporate to get a refund, then they need to know what's going on. It's not fair to the customers or the employees. I think I'm done with Chipotle for now.

Read full review of Chipotle Mexican Grill
Hide full review

Chipotle Mexican Grill Complaints 659

ComplaintsBoard
C
4:22 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was having lunch today at chipotle in Foley AL, in having to use the restroom I was disappointed to see the HIS/HER restrooms. I don’t appreciate sitting in the PEE the men leave behind on the toilet seat! Especially when there are 2 identical restrooms side by side. I’m sure other women don’t appreciate it either. I won’t be going to Chipolte again or any other establishments with HIS/HERS. KEEPING IT REAL! Catherine Larson

Read full review of Chipotle Mexican Grill
ComplaintsBoard
T
12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good Afternoon, Let me start with saying Chipotle is one of my absolute favorite restaurants. It's one of the only "fast food" restaurants that I'll take my children to. This because I trust that the food is always safe to eat, fresh, and delicious. It be frank, this is the very 1st time I've ever formally complained about any service whatsoever. I need...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
S
10:20 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ordered Chicken Bowl only. Was asked at the cashier by another person what I ordered. I told her clearly Chicken Burrito Bowl. The payment lady asked what I ordered and I clearly repeated again. I was still charged for SD Tortilla that I never order, did not intend to get one but was charged. Please don't add insult to the injury by refunding my $0.50. To...

View 0 more photos
Read full review of Chipotle Mexican Grill

Is Chipotle Mexican Grill Legit?

Chipotle Mexican Grill earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Chipotle Mexican Grill to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, Chipotle Mexican Grill is known for their high standards and safety. If you're thinking about dealing with Chipotle Mexican Grill, it's wise to check how they handle complaints.

We found clear and detailed contact information for Chipotle Mexican Grill. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Chipotle Mexican Grill has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Chipotle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Chipotle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Chipotle Mexican Grill and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Chipotle.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Chipotle Mexican Grill has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 659 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with Chipotle Mexican Grill sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We conducted a search on social media and found several negative reviews related to Chipotle Mexican Grill. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
2:53 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered on line on 1/27/24 I paid like $ 24.00 for a steak burrito bowl and quesadilla meal. I got there 3 mins after the time was to pick up and I walked in and was told that there was no order for me. I had to stand there and look up my order again on my phone and then wait for another employee to decide to help me. I live only about 7-8 mins away and...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
G
11:52 am EST

Chipotle Mexican Grill Vinaigrette dressing

Always in the evening when it's time to order dinner, every 3rd or 4th time, after ordering a salad, then after the salad bowl is complete, I ask to include a container of the vignette dressing.. And the response is, we are "all out" of dressing... Chipotle dressing is what makes the salad, what gives it taste! Otherwise, it's just a bowl of lettuce, meat and add ons, a plain bowl - tasteless bowl. A billion dollar company, and you consistently run out of vignette dressing. It's happened so many times I lost count. C'mon chipotle, you're better than this, you can get this right...
Sincerely,
A loyal customer

Claimed loss: Many salad bowls without Vignette Dressing

Desired outcome: The Chipotle Corporate Board should answer this problems outcome ([protected]@yahoo.com)Name & Telephone # upon request

Confidential Information Hidden: This section contains confidential information visible to verified Chipotle Mexican Grill representatives only. If you are affiliated with Chipotle Mexican Grill, please claim your business to access these details.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
C
12:59 pm EST

Chipotle Mexican Grill App order missing products

Hello,

today 1/11 at 12:10 pm i made an order that was missing items;

Tortilla chips and the vajita veggies, i told the door dash but they were out delivering other foods so I told them id contact chipotle for a refund

I contacted pepper chat and they offered rewards, I dont want rewards as i dont go to chipotle often, i am requesting a refund

Coral Lopez

[protected]@gmail.com

[protected]

Desired outcome: A refund please

Confidential Information Hidden: This section contains confidential information visible to verified Chipotle Mexican Grill representatives only. If you are affiliated with Chipotle Mexican Grill, please claim your business to access these details.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
P
1:17 pm EST

Chipotle Mexican Grill Customer services

I asked to speak the store manager for a question, one of the employees said the manger was on the telephone line and she will be out. The manger did not come out until about 7 or 10 minutes later, due to her telephone call conversation. She was very rude, when speaking to her. Also, we ask her name, she stated that quote " I DO NOT HAVE A NAME" so then we ask the cashier her name she explain the same statement about SHE DOES NOT HAVE A NAME EITHER.

Desired outcome: We will like someone to contact us concerning this matter solve because this was a very embarrassing situation due to the fact that the customer services unpleasant. These two employees need some type of disciplinary action.

Confidential Information Hidden: This section contains confidential information visible to verified Chipotle Mexican Grill representatives only. If you are affiliated with Chipotle Mexican Grill, please claim your business to access these details.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
L
3:19 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to order me some food today around 1128am at the Chipotle on 212 Westlake Ave N Seattle, WA 98109, As soon as I walked it the young woman with long red hair says "We closed and there's a line" So I asked her which is it are you closed or their is a line? She says both remind you it says they opened at 1045am? So I was a little confused and stood on...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
R
1:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Manager and some of the Employees (Assistant Manager) at 2126 N. Eagle Rd Meridian Idaho 83646 location are very rude. I have stopped going to this location because of the Manager at this location, he is a complete jerk and should not be running any Chipotle location (Find a new Manager who is customer friendly) Every time I go into this location and...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
K
2:35 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Could not find a working customer service number until a few days ago coming across this complaint board. The incident happened on Halloween around 3:00 pm. Chipotle was having a special on burrito bowls so I placed an online order with some other items. Went to checkout and it said having issue processing payment. Tried again, same message. Tried another...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
C
5:46 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today 11/28/23 around 2pm, I placed an order for a bowl and a burrito in the app. Order confirmation number ex6-va2 to be picked up at 2:40. I arrived to the chipotlelane at 3:00 pm. When I arrived, I showed the employee my confirmation via my phone, and she looked at the bags at the window and stated that my order was a door dash order, and it was being...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
R
2:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Store - 6864 Johnson Dr., Mission, KS Ordered online for an 11;30 Pickup - I arrived at 11:30 to find about 6-7 people waiting for to go orders. No other customers in the store, and the front counter employees were just standing there looking at each other. NO to go orders were brought out from the back until 11:55. I asked to speak to the Manager, she wa...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
V
2:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went to Chipotle in Brentwood CA (11690 San Vicente Blvd. Los Angeles, CA 90049) and ordered 2 Quesadilla and a burrito. She told us the Quesadilla comes with 3 free sides and we asked rice and beans and Guacamole and she never told us this is not a side and extra. We we paid I saw the total is to high for what we ordered. the receipt showed we got charged...

View 0 more photos
Read full review of Chipotle Mexican Grill
ComplaintsBoard
A
1:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Chipotle Customer Service, I hope this email finds you well. I am writing to express my disappointment and frustration with the poor service I received during my recent takeout order at your branch on 3rd Nov. I have been a loyal customer of Chipotle for a long time, and this experience has left me deeply dissatisfied. Firstly, I ordered a vegetarian...

View 0 more photos
Read full review of Chipotle Mexican Grill
ComplaintsBoard
K
4:46 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Chipotle Mexican Grill Poor Service/ Late Mobile Order

This location consistently has Poor service and late orders (15-20) minutes. I asked whwere the vinaigrette was for my order, With lots of attitude, the person said, "We're out of it". I had to ask and nothing was provided in its place. The service and poor customer service at this location is horrible. Tried to give them a second chance but Will Not be returning. Thank you.

Claimed loss: Lost 20 Minutes of my lunch break just waiting. This is crucial during lunch time at work.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
A
9:03 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Not sure what is going on with the location Chipotle UAB Birmingham But they are really combative. Like you are always ordering online, which I extremely dislike because its about the way the food is prepared when I am not watching. Anyway, ordered chicken bowl, when I got home, received very little chicken. May as well be a vegetarian bowl for the money...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
S
11:53 am EDT

Chipotle Mexican Grill Store Set to close at 10 pm. But restaurant has no food to offer you at 9 pm.

I have visited several Chipotle around the Houston area. I live close to the Tomball (14067 FM 2920 RD Tomball Tx 77377) location a lot in the evenings. It displays this location close at 10pm at night, however several times I have arrived at 9:15 to only see there is limited to no food available. Team members are already closing the store down with an hour left to service the community. Which seems very odd. This is very inconvenient. I would like to have the owner of this franchise give me a call, being I have voiced my concerns to the manager, and she only shrug her shoulders.

Desired outcome: I would like a call back with an explanation on to why there is no food in store at9 pm when store closes at 10 pm.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
M
8:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son, daughter, and I went to the Chipotle Restaurant in Rialto at 186 E. Easton. My daughter, who is only 14 years old, stated that she needed to use the restroom. I told her ok as I was paying for the food. She stated that as she was sitting down to tinkle, she looked up at the vent in the ceiling and saw a flashing green light. So she took a video of...

Read full review of Chipotle Mexican Grill
ComplaintsBoard
R
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill Your carne asada

you talk about how your carne asada is the most tenderest there is I had fat and Grizzel in my burrito now what is wrong with this picture I took too bites and threw it in the trash now how are you going to comp me for the money I pai for this product I paid for I will not patronize your business again. your receipt does not provide the information that you are asking for

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
J
3:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Chipotle for the first time on the 20th September in Denver and it was probably the last one. Overall the food was ok, but the service was extremely rude and unfriendly. Especially the cashier (young female cashier with dark skin tone and long hair). I'm from Germany and accidentally mispronounced guacamole (still had the German pronunciation in...

Read full review of Chipotle Mexican Grill

About Chipotle Mexican Grill

Screenshot Chipotle Mexican Grill
Chipotle is a popular fast-casual restaurant chain that specializes in Mexican cuisine. Founded in 1993, the company has grown to become one of the most recognizable names in the industry, with over 2,600 locations across the United States, Canada, the United Kingdom, France, and Germany.

The company's menu is centered around its signature dish, the burrito, which is a large flour tortilla filled with rice, beans, meat, vegetables, and various toppings. Customers can also choose from other Mexican-inspired dishes, such as tacos, bowls, and salads, all of which can be customized to their liking.

One of the things that sets Chipotle apart from other fast-food chains is its commitment to using high-quality, sustainably sourced ingredients. The company has a "Food with Integrity" program that focuses on sourcing ingredients from farmers who use responsible and ethical farming practices. This includes using only meat from animals that are raised without antibiotics or added hormones, and sourcing produce from local farms whenever possible.

In addition to its commitment to sustainable sourcing, Chipotle is also known for its emphasis on customization. Customers can choose from a wide variety of ingredients to create their own unique meal, and the company prides itself on being able to accommodate a wide range of dietary restrictions and preferences.

Overall, Chipotle has become a beloved brand among consumers who value quality, sustainability, and customization in their fast-casual dining experience. With its continued growth and commitment to responsible sourcing, it is likely to remain a popular choice for years to come.
How to file a complaint about Chipotle Mexican Grill?

Here is a guide on how to file a complaint or review about Chipotle Mexican Grill on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Chipotle Mexican Grill in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Chipotle. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Chipotle Mexican Grill on ComplaintsBoard.com.

Overview of Chipotle Mexican Grill complaint handling

Chipotle Mexican Grill reviews first appeared on Complaints Board on Jan 26, 2009. The latest review Middletown Ohio worst chipotle ever!!! was posted on Sep 23, 2024. The latest complaint veggie burrito bowl was resolved on Aug 03, 2018. Chipotle Mexican Grill has an average consumer rating of 1 stars from 670 reviews. Chipotle Mexican Grill has resolved 18 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
762 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Chipotle Mexican Grill Contacts

  2. Chipotle Mexican Grill phone numbers
    +1 (800) 244-7685
    +1 (800) 244-7685
    Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number
    +1 (303) 595-4000
    +1 (303) 595-4000
    Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 1 1 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number
    +1 (949) 524-4126
    +1 (949) 524-4126
    Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number
    Media Contact
    +1 (303) 222-5912
    +1 (303) 222-5912
    Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number
    Media Contact
    More phone numbers
  3. Chipotle Mexican Grill emails
  4. Chipotle Mexican Grill address
    1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
  5. Chipotle Mexican Grill social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 24, 2024
Chipotle Mexican Grill Category
Chipotle Mexican Grill is ranked 4 among 212 companies in the Restaurants and Dining category

Most discussed Chipotle Mexican Grill complaints

chicken bowl
3
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.