Chipotle Mexican Grill
Reviews and Complaints

I placed an order online at this chipotle yesterday 9/22/2024 at 4:30. The app said my order would be ready at 4:40. I got into the drive thru at 4:36 and realized 10 cars ahead of me. I instantly regretted going to this chipotle because I had this same issue a few months before. Waited in the drive thru for an hour until I finally decided to pulled out and go inside. An hour after waiting in the drive thru I still had 3 cars in front of me. I finally got to a spot I could pull out of the drive thru and go inside. They claimed my wait was so long because 3 people had called off and they had no help! I asked if they could prepare my order now and they said no I would have to get in the line inside (which had 15 people in line). I asked for a refund and they told me I had to call 1-800-chipotle to get a refund. I was super frustrated because like I said this has happened before at this same location. I was mad at myself for even giving this location another chance. I finally made it home and called corporate. They gave me a refund but honestly didn’t seem to care much. Just wanted me off the phone… which is super disappointing because I have been a super loyal customer to Chipotle. Finally my app said my order was ready for pick up at 7:24pm… almost 3 hours later! I have photos I plan to show with the time. I just feel like after all these years I’m giving up on this place! Loyalty doesn’t matter anymore!

Today 05/10/2025, I went in to the chipotle in saco, maine. I ordered a small chips, small queso and a small side of sour cream. They tried giving me a large queso I told them that wasn't what I ordered. Then they told me my order. Once they got me the correct size queso, they then proceeded to tell me my order total was $6.86. I asked if that amount was correct because the last few times, I had ordered the same thing, and my order total was lower.. Around $5.00. The cashier told me that she was charging me a dollar for sour cream, and I questioned that because usually the sour cream comes with the chips and queso for free, in my past visits. I frequent multiple chipotles in my area quite often. And also the sour cream comes with the chips in queso for free. After a minute and a 1/2 of the cashier, trying to remove the sour cream from my order. Total? She tried asking fellow co-workers for help. Nobody would help her. Finally, the manager came out from the back to instruct me that the order total was what it was. And that the sour cream did not come with the chips in queso for free. He went on to inform me that he has been there for 4 years. And the sour cream does not come with the chips in queso, since you started there for free. He then walked away from us, and she still was not able to change the order. Total? She tried getting help for another 30 seconds. And I decided I didn't want the food anymore, because I wasn't even able to pay at the end. Because the order total had gone off of the pay screen. I am not happy. My phone number is 207.408.7286, my name is melissa. Thank you

Always in the evening when it's time to order dinner, every 3rd or 4th time, after ordering a salad, then after the salad bowl is complete, I ask to include a container of the vignette dressing.. And the response is, we are "all out" of dressing... Chipotle dressing is what makes the salad, what gives it taste! Otherwise, it's just a bowl of lettuce, meat and add ons, a plain bowl - tasteless bowl. A billion dollar company, and you consistently run out of vignette dressing. It's happened so many times I lost count. C'mon chipotle, you're better than this, you can get this right...
Sincerely,
A loyal customer

Hello,

today 1/11 at 12:10 pm i made an order that was missing items;

Tortilla chips and the vajita veggies, i told the door dash but they were out delivering other foods so I told them id contact chipotle for a refund

I contacted pepper chat and they offered rewards, I dont want rewards as i dont go to chipotle often, i am requesting a refund

Coral Lopez

[protected]@gmail.com

[protected]

I asked to speak the store manager for a question, one of the employees said the manger was on the telephone line and she will be out. The manger did not come out until about 7 or 10 minutes later, due to her telephone call conversation. She was very rude, when speaking to her. Also, we ask her name, she stated that quote " I DO NOT HAVE A NAME" so then we ask the cashier her name she explain the same statement about SHE DOES NOT HAVE A NAME EITHER.

The Manager and some of the Employees (Assistant Manager) at 2126 N. Eagle Rd Meridian Idaho 83646 location are very rude. I have stopped going to this location because of the Manager at this location, he is a complete jerk and should not be running any Chipotle location (Find a new Manager who is customer friendly)

Every time I go into this location and order a quesadilla, I am told very rudely that I cannot not order this item and I need to log onto the Chipotle app.

I can walk into any other Chipotle location and order a quesadilla with no questions asked.

If it's a standard to order this specific item online as the jerk at the Meridian location claims, then why not make that standard for all your locations?

I was also treated very rudely by the Assist Manager on this same day. 11/17/2023

at 11:06 am

When I asked for the mild Green Chili Salsa, the employee never filled up the 4oz cup all the way, when I asked, he to fill it up she said no, then the Assistant Manager came over to me and said that they are only allowed to fill them up halfway.

This is complete BS, I have never had this problem with any other Chipotle ever in my existence since eating at your restaurants.

Again, The Mager is a complete Jerk-off and should not be running this store, very rude, and very rude employees, the employees do not know any better because this is how they are getting trained.

Thank you for your time.

This location consistently has Poor service and late orders (15-20) minutes. I asked whwere the vinaigrette was for my order, With lots of attitude, the person said, "We're out of it". I had to ask and nothing was provided in its place. The service and poor customer service at this location is horrible. Tried to give them a second chance but Will Not be returning. Thank you.

I have visited several Chipotle around the Houston area. I live close to the Tomball (14067 FM 2920 RD Tomball Tx 77377) location a lot in the evenings. It displays this location close at 10pm at night, however several times I have arrived at 9:15 to only see there is limited to no food available. Team members are already closing the store down with an hour left to service the community. Which seems very odd. This is very inconvenient. I would like to have the owner of this franchise give me a call, being I have voiced my concerns to the manager, and she only shrug her shoulders.