Firehouse Subs review: Service

We visited this location 10/18/26 and was denied service because we were not online customers. We walked into the location below to order 2 of the Thanksgiving sub sandwiches on white. We were told they were out of white bread. We asked about the white bread on the rack behind them and we were advised that was for the online orders only. They have one case left and it's for those orders. This was not orders in process this was estimated orders maybe to come. We were in shock that we were being discriminated against because we had not ordered online. We were told if we would step outside and place an online order, they would be happy to prepare our sandwiches. They refused to sell us the sandwiches because we were not placing an online order for a in house meal, and we left because it's the principal. We were instore cash paying customers and we were not worthy of the white bread for the sandwiches we were ordering in person. I would think this would be an issue for your company because this practice will turn customers away from spending their money in this economy at your establishments