Having problems with Carl's Jr.?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Carl's Jr. Customer Service Contacts

6700 Tower Circle, Suite 1000
Franklin, Tennessee
United States - 37067
Mon5:00 AM - 11:00 PM
Tue5:00 AM - 11:00 PM
Wed5:00 AM - 11:00 PM
Thu5:00 AM - 11:00 PM
Fri5:00 AM - 11:00 PM
SatClosed
SunClosed

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carl's Jr. Customer Service. Initial Carl's Jr. complaints should be directed to their team directly. You can find contact details for Carl's Jr. above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Carl's Jr.. Discuss the issues you have had with Carl's Jr. and work with their customer service team to find a resolution.

Carl's Jr. Complaints & Reviews

Feb 17, 2021

Carl's Jr. — General manager

Two of your employees came to me crying saying they have been dealing with abusive behavior from a manager by...

Green River
Jan 21, 2021

Carl's Jr. — Milkshake/employee

One of your employees named Estefania not sure of the last name from the 2773 Patterson Rd Riverbank CA 95367...

Carl's Jr.Experience and mistreatment

I supposed to complain about this location which is in Paramount it's a company called Carl's Jr I just pretty much want to say that I was mistreated when I was trying to get a job here I was used as a joke I was like to believe that I was going to get hired on and apparently I wasn't and I want this place to be investigated by the health department I pretty much want the manager to be investigated the manager was really rude to me he's rude to other customers he was rude to me before I was even trying to get hired on in there I wasted gas I wasted some of my time trying to get a copy of my social security and my photo ID I had asked him if it was okay that I can pretty much work with the Wisconsin ID which is an out-of-state ID and he said for now he pretty much insulted me at the end of our discussion trying to get me to work for him he wasn't professional at all he was rude he pretty much made comments about my ID he made comments about my past experiences that I had in other jobs he asked me way too many questions he was very flirtatious he was not even professional at all when I asked him for my information back he threw a hissy fit and then proceeded to say that I'm never going to get hired anywhere else with the type of attitude that I have I pretty much felt that that was unnecessary for him to say that to me especially coming from a manager he told me during our conversations to not get my food handlers certificate through the official site which is ServSafe he told me to look somewhere else for a discount he pretty much questioned the fact if I did the application online which I did it like three times he doesn't even do his job he doesn't work gloves in the kitchen the entire restaurant is disgusting I think it should be pretty much investigated the location of that I'm complaining about is Carl's Jr 14555 lakewood blvd
Paramount Ca [protected]
[protected]

Oscar Manager

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Jan 17, 2021

    Carl's Jr. — Buns missing

    Ordered Guac Burger 1/3 . Got home to find NO BUNS! I don't eat Carls Jr often and this makes me think I...

    Carl's Jr.5 piece hand breaded chicken tender

    I purchased the 5 piece hand breaded chicken tenders last night.
    They were so small they didn't fill up the container as you can see from the picture below. They were barely 2 inches long and barely wider than my thumb. They were more like popcorn chicken then tenders. The first time I ordered they were small but I just that was a one time thing. However, when I purchased them last night I believe this is the product they regularly put out. It may be one of the closest fat food places but I won't be going there again!

    5 piece hand breaded chicken tender

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      Dec 18, 2020

      Carl's Jr. — Breakfast sandwich

      I have been eating Carl's jr sandwiches for years, but lately I stopped because of dry over cooked foul...

      Carl's Jr.Cold food

      On 12-6-20 at about 1230 hours I went to Carl's Jr located on Ranch California Rd in Temecula. I ordered chicken stars kids meal. They didn't ask how many stars i wanted for my child, I assumed they would give us the six piece. I also ordered a Santa Fe Chicken Sandwich Combo for my wife with a Diet Coke. I ordered the BBQ chicken sandwich combo with a DR Pepper.

      My daughter had a golf tournament across the street. I brought the food to her and the food was cold. The fries were cold and the sandwiches were luke warm. The food was in a paper bags and inside a plastic bag.

      The lettuce on my sandwich was wilted and tasted horrible. I had to take off the lettuce because it tasted so bad. I spent almost 30 dollars on this meal and it was not worth it at all.

      I would like a coupon for a sandwich and fries if possible, if not a refund would be good too.
      [protected]@yahoo.com

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Carl's Jr.Service

        Arrived at drive up window and gentlemen did not have mask on had it under chin. I asked the other staff member to please remind him to put on is mask. He pull at the mask and said I do have it on. I then told him to put on mask he did the same thing and never put his mask on he was so rude.. I tried to explain that we had family member who contacted COVID and how serious it is to wear mask. He still didn't up his mask on. I asked for a refund. This was at 950 Abbott street in salinas ca.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Nov 26, 2020

          Carl's Jr. — Missing and incorrect food items and bullying of me the customer!!

          Good Morning, Date of Incident: 11/25/2020 7:00 PM PST Carl's Junior (East Pasadena) Just because of...

          Carls Junior Food RestaurantAngus burger

          Angus Burger
          Yesterday I saw the ad for the Angus beef Burger  and went to buy the product and paid $9.57 cash. The burger happens to be two small pasties of beef (claimed to be Angus beef) with a slice of cheese and fatty slice of bacon.
          Product was so inferior and costly against the display of the AD.
          I would like general population to know about Carl's Junior fraudulent advertising and the price

          Sincerely

          Dr. George

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Oct 21, 2020

            Carl's Jr. — Customer service.

            On 9/19/20 I visited store # 1100508 ordered 2 1/3 bgr "no onion" with a md sprite. When I got home a...

            Sep 29, 2020

            Carl's Jr. — Quality of food

            Order ID# [protected] Went to Carl's Jr in Corona, CA. It's 5-6 mins away from my house. Spent...

            Sep 29, 2020

            Carl's Jr. — Burgers inedible

            I ordered a chicken club and a $6 burger.. The chicken was inedible and the $ 6 burger would of been ok...

            Sep 07, 2020

            Carl's Jr. — Food / false advertising

            After seeing your new Carls Jr commercial on TV for the A1 double cheeseburger and the California classic my...

            Carl's Jr.Monster burger

            As seen on TV is not the case here. We saw the Monster Burger advertisement while watching the Dodger game. Those were beautiful juicy burgers. I bought two and after a few bite we tossed them in the garbage. Those were not mouth watering burgers. They were disgusting and the price was outrageous. All I could taste was grease and the burger was an ugly shade of gray brown. It definitely left a greasy bad after taste that didn't go away even after brushing my teeth. We are never going back and will continue going to to Five Guys for our burgers.

            Monster burger

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Apr 07, 2020

              Carl's Jr. — rude employee / horrible service!

              I've been here to this location (CARLS JR Location: 1809 E Edinger Ave, Santa Ana, CA ) ever since 2005...

              Mar 09, 2020

              Carl's Jr. — Moldy bread

              I went through the drive-thru at 10:52 am on 3/9/2020. I needed to get my two girls food for lunch that I wa...

              Feb 19, 2020

              Carl's Jr. — incredibly slow service

              store ID LASCJR01 order # 407 I went to this restaurant to get a simple burger fries and drink as did a...

              Jan 10, 2020

              Carl's Jr. — my meal

              Before I went to work I went and got food for my husband and I. Instead of my western bacon sandwich I...

              Jan 09, 2020

              Carl's Jr. — advertised price

              We went into store 8055 and ordered the guacamole beacon wrap that clearly has an ad behind the counter for...

              IN THE NEWS

              Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
              If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
              One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
              A consumer site aimed at exposing unethical companies and business practices.
              ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
              You'll definitely get some directions on how customer service can best solve your problem.
              Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.