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1.1 416 Reviews

Del Taco Complaints Summary

12 Resolved
404 Unresolved
Our verdict: If considering services from Del Taco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Del Taco reviews & complaints 416

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10:26 pm EST
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Del Taco Everything

We sat in the drive through for exactly 42 minutes with only 2 cars before us, they both had small orders. We ordered 4 fish tacos and 6 green burritos with extra cheese , and sat for another 13 minutes. When we got home the pieces of fish were so tiny and overcooked you couldn't even bite into them, and the burritos had hardly nothing in them. I usually don't complain, But the Crap you me you should be ashamed of yourself, The idiot that owns that franchise is ripping people off.

Claimed loss: $29.00

Desired outcome: FIRE THE NIGHT CREW

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4:31 pm EST
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Del Taco Drive Thru Order WRONG

Hello,

I went thru the Drive Thru for my order on my very short lunch on Tuesday January 16, 2024 around 2ish. I am very clear on my order and when I got back to my office my entire order was wrong! I ordered Queso and Fries ONLY and they were covered in sour cream, jalapenos, salsa, meat and not sure what else. My 2 soft tacos were to have been ONLY Chicken and Cheese, they were NOT they were covered in lettuce, sauce, and not sure what else. I also ordered the curros and they were to hard to eat. WOW NOT ONE ITEM I ordered was right and when I tried to call the store I went to they DO NOT answer the phones. WHY IS THIS? They weren't busy.

Del Taco

1645 Space Center Dr, Colorado Springs, CO 80915

[protected]

I want this addressed. Can't go spending $15-$20 and everything be wrong! Make them answer their phones. People don't call just to chat.

My Name is Michelle Busenburg

1180 Cree Dr

Colorado Springs, CO 80915

[protected]

Claimed loss: $15

Desired outcome: REFUND my money or send a gift card to make it right!

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8:04 am EST
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Del Taco False advertisement, extremely rude employees

Currently Del Taco claims to allow EBT at all of their locations. Well currently the Del Taco at 3100 W Florida Ave, Hemet, CA, 92545 is currently stating that due to new management they are no longer accepting EBT as payment. This occurred to me personally at 3:46 a.m. on January 16th, 2024. This would be in contradiction to the claims made by the company to accept EBT at all their locations nationwide. Furthermore, the worker at the window was beyond rude and told me to "get fu*" upon asking her for her name to report her unprofessionalism. Her name tag said "

Desired outcome: An immediate remedy to this problem that doesn't involve us driving all the way to Del Taco and wasting gas to be told they don't accept the payment. Retraining of employees.

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Update by Zakkery Durham
Jan 16, 2024 8:16 am EST

I meant to say she is the manager of this Del Taco location at nights. She has blue dyed hair. She covered her nametag when I went back through to get her name.

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7:26 pm EST
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Del Taco My recent experience at 4310 N Academy Blvd

Today, 1/9/24 at 3:49pm, I encountered an extremely rude, disrespectful, and unprofessional employee named Paul at Del Taco located at 4310 N Academy Blvd in Colorado Springs, CO. He informed me to fire off my order, even though, I had an order number. He rudely told me other customers do it all the time. He became extremely hostile and confrontational when I asked for his name. I told him that I would speak to Del Taco customer service instead. This person needs to be trained on how to better handle issues with the mobile app. He, also, needs to understand that it is his job to provide good customer service, rather than, rude and demeaning statements. He informed me that giving him my name or order number was a waste of his time.

Desired outcome: Proper customer service training

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3:33 pm EST
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Del Taco Missing items

If you use Del Taco's app for delivery then you will most likely fall into this trap. If an item is missing from your order... you have almost no recourse. This has happened to me several times now so I will no longer use the app and will probably just eat elsewhere.

I received my order minus an item, this time it was a macho coke. I tried contacting Doordash delivery person but no reply. I tried to contact Doordash, who does Del taco's delivery here, and they said since I ordered from the app, I have to go through Del Taco. So I called Del Taco and no answer. I tried to use the app customer support but once you click that, it is empty page.

It is a scam and I never got the items back although I paid for them. Complete rip off and last time Im using their app and maybe last time going there.

Claimed loss: Macho diet coke, macho fries, and once, the whole order since the person delivered it elsewhere and left me no way to get my order.

Desired outcome: as if you will do anything about it. My hope is others will choose another restaurant and not use Del Tacos ripoff app

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5:09 pm EST
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Del Taco - 17th street Costa Mesa California

Born at hoag hospital in 1960, I have never been so insulted. In my life been going to this del taco since the 70's I ordered over 40 dollars of food last night 4 all beef burritos with cheese cokes fries and 4 the largest hard tacos u have and not once h I ever had a problem there ever I asked the man for a lot of hot sauce 25 of them for the tacos and...

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6:56 pm EST
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Del Taco Service

On 11/30/23 at approximately 11:41 AM my friend Kathy and I ordered lunch at the 786 W Telegraph St. Washington, UT Del Taco location. I had a VIP Guest card that had been issued to my friend, Barbara Christensen last June at the Sunset Dr., St. George, UT location for $20. She purchased it for my BD. The manager at the Telegraph location would not accept the VIP card for my $10.78 purchase as she said it was invalid and whoever issued it at the Sunset location did it inappropriately. I asked her if she could please call the Sunset location and speak with a manager there as the card had the initials MW. She rudely said NO and would not listen to what I was trying to convey to her. Then to make matters worse our fish tacos were cold upon issue to us, and she would not warm them for us as she claimed it was our fault for them being cold and she had no warmer anyway. She claimed that the fish tacos came out and had been sitting while we were discussing my VIP card issue, and it was our fault. Yet, we never had our order called to us until we got our drinks and sat down. The woman has no social skills and I'm sorry that I did not get her name, but she could at least have offered us fresh fish tacos. She is Hispanic as so am I. I too speak the language fluently. The talking between she and her employees was about names, not sure whether naming babies or names of people but she sure was not pleasant to me and Kathy. Needless to say, our lunch date was ruined not only by her surly attitude but by a horrible lunch. The fish tacos were 'cold' and horrible tasting. We shall never frequent the Telegraph St. location again and I called Barbara, and she is taking the $20. VIP card back to the Sunset location to hopefully straighten things out or at least get her money back.

Claimed loss: $10.78

Desired outcome: Please refund. I would appreciate a response and an apology from the manager at the 786 W Telegraph St. location in St. George, UT. She could have gone up and beyond to accommodate us.

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1:50 pm EDT
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Del Taco What looked like hard chicken bones I bit into my egg burrito

Purchased an egg and bean breakfast burrito with green sauce from the Del Taco at: 898 S. Boulder Hwy. Henderson, NV. 89015 this morning at: 8:34am at Store#1432.

I took 2 bites of the product only to have bit into something very hard. I spit it out and it seemed to be something like hard chicken bones.

I took a picture of this.

I then called the location and spoke to "Sam" the Manager. I told him what happened and said that I want my money back. He then said for me to bring the item back to that location. (an inconvenience for me) for "Evidence" he said.

I explained I was at work and wouldn't be able to return until later this afternoon when I get my lunch break.

Desired outcome: A refund as my food was NOT edible.

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6:11 pm EDT
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Del Taco Coupon code after completing survey is not usable!!!

As if the subject (Coupon Code after completing survey is NOT USABLE!) wasn't clear enough...

Every Del Taco receipt I've ever seen offered some kind of discount once a survey had been completed. I did complete the survey and did received an email that contained some sort of "code" in the form of 13 letters and numbers — not a QR code! Having seen this sort of thing before, I assumed all I had to do was recite this code or allow a Del Taco employee to read it in order to apply the discount of $1.00 off a $3.00 or more purchase. I further assumed that once this code had been used that it would no longer function too.

And so, I decided to use this coupon a few days later, before the offer had expired, only to find a Del Taco employee who WOULD NOT HONOR IT! The reason given was that it was not in the form of a QR standard and that she had nowhere to type it in. This employee would also not get a manager to assist with this problem and tried to explain that was there was no manager! Okay, it was after 8PM and that might be true. And so, since it was only for a dollar off, I decided to not press the issue, paid my bill and then left with my food.

Nevertheless, this whole coupon thing just irritates me. I give my time to fill out the survey (and now this complaint) with the promise of obtaining $1.00 off and I don't even get that! And now that Del Taco has my email address to spam me with, it seems almost as though I've been robbed! Is Del Taco now so desperate that it has to resort to illegal behavior to achieve some sort of profit goal?! OR WHAT?!

Desired outcome: I would appreciate VALID WORKING COUPONS for completing Del Taco's survey. Some employee training/discipline might be good too!

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1:26 pm EDT
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Del Taco Staff

9:20am Del Taco corner of Maryland Pkwy and E. Tropicana, Las Vegas, NV.

10-5-23

Walking past I notice 2 for $4 Stuffed Chicken Tacos Poster. I go in, young snotty girl tells me to wait a second, then she walks over to a pile of advertisement posters to prep them, ignoring me, then she stops with that to take a drive through order. Then she finally comes back to me, I say I would like the 2 for 4 chicken taco special.

My order is ready in a few minutes, I noticed it's very light for "stuffed taco's", I asked if these are the special, she then declares that wasn't what I said. She didn't offer to fix it, she wanted to argue. I threw the bag on the floor and didn't bother asking for my money back. Garbage employee hired out of desperation.

Desired outcome: All I wanted was the taco special.

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11:50 am EDT
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Del Taco General manager

location : 5955 W. Tropicana Ave Las Vegas, NV 89103

general manager : Lorrinda (refused to provide last name)

She knew I was going to report her, so she did not want to give me her full name or any information for HR or corporate.

I refuse to visit this location anymore! I was told it recently became a franchise and that she could not help me with any owner or corporate information to send a complaint. I felt racially profiled and discriminated against. I was refused service and dismissed because I asked for the number for HR for this location.

Something seriously needs to be done about the level of training that these managers are given before being placed into a leadership position.

There is no way that anyone in her position should deal with the public in such a disrespectful and inappropriate manner. She cannot even answer simple questions without getting frustrated and having an attitude.

It was totally uncalled for and should be addressed.

Desired outcome: Some sort of retraining must be done immediately at this location.

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3:04 pm EDT
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Del Taco - Mobile ordering/customer service

Hello, my reason for contacting public relations, is due to two orders that were paid for and that I did not not receive any food for. This was at the location of 5290 Arlington Ave, Riverside,Ca 92504 The first one was a mobile order # [protected] Placed 08/27/23 For the amount of $40.56 When I got to the restaurant on foot a man by the name of...

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3:53 pm EDT
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Del Taco Inadequate food preparation

On April 28, 2023 myself and room mate order tacos and burritos from your store location in rancho cucamonga. After eating the burritos I became sick with vomiting and diarrhea. My room mate since on taking only a few bites of the bean burrito did not instantly become sick instead her body became sick a couple of days later with the worst case of diarrhea ive seen. Which constituted a call to 911. Her stay at the hospital was for 3 days to which they sent her home on hospice. 14 days later she passed.

Your food may not have been the total main reason she passed, but your food stressed her fragile body to where there was no return.

And all your risk management "we are not liable" . We trusted you and your restaurants not to cause us harm. but the did. Now i have a giant hole in my life

in which DelTaco was in part in putting there.

Ive been looking for a lawyer to help me bring Del Taco become a little more compassionate about the people they serve.

I trusted Del Taco.

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8:37 pm EDT
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Del Taco Inability use scan code at restaurant.

Today, Monday, 7/24/2023, my husband drove through Del Taco as I told him there was a BOGO The Del Taco combo meal being offered. I logged into My Rewards and sent him the scan provided on the app and the person at the window said the code had to turn green. My code would not turn green and we did not get the deal as promised and ended up paying for both meals. Very upsetting as I'd planned for this all day and waited until my husband drove home to use the deal. I did not realize there would be problems. Please help.

There is nowhere on this form to add my e-mail address. How do I get a response?

E-mail:

[protected]@juno.com

Desired outcome: I would like a coupon to use at another time when driving through for this deal. Thank you.

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1:33 pm EDT
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Del Taco What's happening with Roseberg Del Taco NW Stewart Parkway?

https://www.roseburgtracker.com/posts/62c8c4c0431012000432c811

Janelle James (User Icon picture below)

wrote article.

July 8, 2022 · Business, News

Please follow up.

As of today, 1yr later none of this is happening.

Del Taco on Stewart Parkway burned beyond restoration. The owners drove down from Salem to put up fencing and evaluate the damage. They committed to rebuilding immediately.

When the fire marshal called Erick Marsh, the franchise company's director of operations, to tell him the building burned, Marsh thought it was a joke. He saw photos from employees and drove down and realized the damage.

"That was a complete loss. There is no saving anything from that building," Marsh said. "It's sad but we could care less about the building. I'm sad about the employees. We are losing a great team and hopefully they all come back, but I understand there are a lot of opportunities right now and things change."

Del Taco is franchised by Cactus Enterprises based in Salem. The company owns six other Del Taco locations in the region. Are they also under insured? The building on Stewart Parkway used to be a Jack in the Box and Marsh said it never really fit Del Taco's needs, but they made it work.

"We were doing good there," Marsh said. "That store just did their all-time sales. It was doing great. The general manager has the lowest turnover in the company. They loved working for her."

All of the management team were able to transfer to other stores and keep working, but there wasn't the capacity for the 19 other employees. Marsh said he hopes the rebuild goes quickly and those employees can and will want to return.

The parent company created a new building design in 2021 called Fresh Flex for older buildings in the franchise. The new design will likely be implemented in the Roseburg rebuild. WHEN?

The plans are still in development, but Marsh said the company isn't going anywhere. The owners hope to have a bigger dine-in area and outside seating in addition to the drive-thru. Marsh said it will probably be at least 9 months before the building is complete.

We're still waiting, tenant & the parent company are currently in breach of contract. Landlord/owner may have no choice but to start litigation proceedings. How did the bank lend money with insufficient insurance funds? Lot of unanswered questions! and is time to let the courts decide!

Cactus Enterprises (the tenant) under insured and they are now trying to back out of the lease and leaving (landlord) on the hook.

.jpg

25.9kB

Desired outcome: Cactus Enterprise (Tenant) or Parent Co. Del Taco Foods & the franchise company's director of operations to take responsibility and keep their promise and commitment as stated article above. to rebuild as per lease agreement.

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Update by ochfountainvalley
Aug 02, 2023 8:59 pm EDT

https://www.roseburgtracker.com/posts/62c8c4c0431012000432c811

Janelle James (User Icon picture below)

wrote article.

July 8, 2022 · Business, News

Please follow up.

As of today, 1yr later none of this is happening.

Del Taco on Stewart Parkway burned beyond restoration. The owners drove down from Salem to put up fencing and evaluate the damage. They committed to rebuilding immediately.

When the fire marshal called Erick Marsh, the franchise company's director of operations, to tell him the building burned, Marsh thought it was a joke. He saw photos from employees and drove down and realized the damage.

"That was a complete loss. There is no saving anything from that building," Marsh said. "It's sad but we could care less about the building. I'm sad about the employees. We are losing a great team and hopefully they all come back, but I understand there are a lot of opportunities right now and things change."

Del Taco is franchised by Cactus Enterprises based in Salem. The company owns six other Del Taco locations in the region. Are they also under insured? The building on Stewart Parkway used to be a Jack in the Box and Marsh said it never really fit Del Taco's needs, but they made it work.

"We were doing good there," Marsh said. "That store just did their all-time sales. It was doing great. The general manager has the lowest turnover in the company. They loved working for her."

All of the management team were able to transfer to other stores and keep working, but there wasn't the capacity for the 19 other employees. Marsh said he hopes the rebuild goes quickly and those employees can and will want to return.

The parent company created a new building design in 2021 called Fresh Flex for older buildings in the franchise. The new design will likely be implemented in the Roseburg rebuild. WHEN?

The plans are still in development, but Marsh said the company isn't going anywhere. The owners hope to have a bigger dine-in area and outside seating in addition to the drive-thru. Marsh said it will probably be at least 9 months before the building is complete.

We're still waiting, tenant & the parent company are currently in breach of contract. Landlord/owner may have no choice, but to let the courts figure it out. Very surprised that we never heard what the Parent Del Taco company Chad Gretzema named Del Taco brand president had to say? Or does he even know what's happening? Where is the journalist/reporters now.

Lot of unanswered questions. Pictures are recent. What a scare for the community.

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7:08 pm EDT
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Del Taco Incompetent leadership or team member

On 7/5/23 at around 3:53 I came through DT and heard a guy in the back yelling at what sounded like a girl. He yelled that she would not disrespect him and f this f that just cursing. If he's in management he has no business being in that position based on how poorly he handled himself. If he's a crew member he's also completely out of line. There was a gentleman in window helping me so I wouldn't want the 2 confused. The girl did not appear to be yelling and at one point I only heard her say something about not understanding something. I'm surprised anyone is even willing to work with a guy with such a [censored] attitude. This isn't the first time I've heard drama in the background. I would say I have heard it at least 3 times now. It's gross. He sucks.

Desired outcome: Anger management for the [censored]. Maybe demotion or fired. I guess it depends on what's really going on because he was not respectful or good at whatever he's doing.

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10:42 am EDT

Del Taco Nachos and crisp tacos

I thinks Del Taco buys a year's worth of ingredients to save money. Only way I can imagine why they serve rancid taco shells and nacho chips. Happened on two occasions and had to throw out the food. The most recent was yesterday, 5-21-23, when I couldn't eat the tacos I bought that had rancid taco shells. Store workers must know they are rancid, just from the distinctive smell. The rancid nacho chips were from an earlier visit.

Desired outcome: Refund

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8:39 pm EDT
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Del Taco Wrong items receive, didn't get rewards item

My order was incorrect - I ordered a soft chicken taco and received a beef taco, I also ordered a combination crispy chicken taco (a #2 I believe) and got only one taco instead of two and it was a soft taco. I used the rewards to get the guacamole and chips but didn't receive it. I wasn't able to check my order at the drive through, I asked about the guac and chips and was told was in the bag. I tried to use my app to put in this complaint, didn't work.

Desired outcome: Reward points put back, new ones added for inconvenienc.

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12:11 pm EDT
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Del Taco Empoloyee complaint

About 5:00pm Thursday 4/20/2023 me and a friend went to del taco on greenback and Sylvan Road we ordered an avocado chicken burrito and a del double burger after looking at the receipt we saw that the cashier rang up the wrong burrito, so they made the correction and gave him his food and then forgot about my double burger. After arguing with the person behind the counter we finally get our food and leave only to get home to find out they gave us the wrong burrito again when we took it back the lady behind the counter argued again and followed us outside the and told us to never come back.

Desired outcome: Write up for arguing with a paying customer.

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10:31 am EDT
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Del Taco Discrimination against autistic child and awful inedible food

My son is autistic and while at this place, girl was rude and short because she had to work. she was mad he used two gift cards, completely ignored my mobile order telling me I didn’t order ( it was behind her and still she argued). Then my son asked for red sauce to be put on his beans and cheese-the way it’s always been, she rolled her eyes-cut him off (humiliating him as it’s hard for him socially as it is)and loudly said as she pointed to sauce packs- if you want sauce it’s over there. Why the heck would we have to use cold sauce on hot beans and -if I wanted to cook I’d stay home-gross as was every item also missing, incorrect, disgusting, undercooked/overcooked-not one item even pop was edible and she pouted every time she was made to fix it. Still wasn’t edible but after TWO hours of this and $$ we were starving as nothing was edible. Slow, rude, several eye rolls, threw her headset on the counter. She continued to embarrass and upset my son after he saved as did I for our biweekly trip there - sorry we aren’t rich EVERYTHING was garbage-couldn’t eat a thing and it’s his fav place. He said after two hours of this, mom can we just go-they stole my money, made fun of me, and gave me food that was awful (near tears as autism is a very difficult disorder and yes it’s obvious so she has zero excuse.

Desired outcome: Refunds for del and bell after her and inedible food&something for how he was treated.I’ll be filing at ADA or receive $70 plus something to restore his loss of dignity. Belittled him in front of entire place now fix it or I will go viral

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Update by J Askme
Apr 04, 2023 11:28 am EDT

This place also emailed me a gee sorry, we will work on this not happening in the future here’s a $5 coupon for your….next visit! There will NEVER be a next visit. Had they handled it correctly and not a sorry/we may try/$5 insult-there was a slim chance we’d return. Insult my child a second time with a $5 coupon after what she put him through (the review is a very slimmed down version as it was a 2 hour ordeal and they’ve stolen enough of my time, money and dignity of my child along with insulting my intelligence. There will be no next time, refunds not in gift card form make it right by him or I’ll make it very public.

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Del Taco contacts

Phone number

+1 (949) 462-9300

Website

www.deltaco.com

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