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Carl's Jr. Customer Service Phone, Email, Contacts

Carl's Jr.
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www.carlsjr.com

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1.3 1 Review 532 Complaints
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Carl's Jr. Complaints 532

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D
3:28 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On 4/17/23 at 3:29 pm, my husband and I went through the drive through at your 1101805 store in Eagle Point, Oregon. I placed my order and asked for a grilled chicken sandwich and a famous combo. The young lady read back a combo and a different chicken sandwich. I responded with "no I wanted the grilled chicken." The menu had an automatic changing page and...

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9:52 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Carl's Jr. Incorrect order

I ordered in drive thru and got home and my order was completely wrong. I ordered a double western and got a superstar. I ordered a kids burger and got chicken stars. I ordered waffle fries and was charged $1 extra and received regular fries. When i called to complain to one at the store answered. My order number was 338842 and i visited the store on 4/14 at 6:23 pm

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11:29 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Carl's Jr. Refund

On April 5th, 2023 I placed an order on the app and immediately noticed it was the wrong restaurant. Called restaurant and explained and was assured the order would be refunded that they had not started. Order # [protected].

No refund as if today

I then placed a similar order for the restaurant closest to me. Order #[protected].

The most frustrating part of this is that this is my 4th attempt for resolve this. I have used the online"contact us" form 2 times and replied to the confirmation email from the order. I have not even been dignified with a response.

I get that this is my fault, but the fact the order was never made, I caught the error and contacted the restaurant immediately should result in a refund. Poor business practices on several accounts. Promises unfulfilled an no response to a few inquiries.

I like Carl's Jr. But refuse to support a company that has no decency to even reply to a customer's concern. This is my final attempt for resolution and Carl's Jr opportunity to save a customer.

Desired outcome: Refund

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11:39 pm EDT
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Carl's Jr. Service!

Placed my order on the internet, paid my feed, went to pick up my order, and informed the lady that I was there to pick up my order, she inform me that they didn't have my order and that I would have to pay again and that it was not their problem. After I got home I call her up to complain again, this time she told me that my order came 30 minutes after I had gone and that I would have to call CARLS JR. Customer Service and that she couldn't help me.

ORDER#[protected] CANCEL ORDER & REFUND MY MONEY.

THANK YOU\\

LOUIE YANEZ

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5:05 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Carl's Jr. Old nasty food

We have food stamps so when we choose to eat out we want it to be great because we don't do it often. I ordered a #9 double large sized with a coke, my boyfriend ordered Angus thick burger meal large with a root beer and we got an order of onion rings. I specifically asked them to make my food fresh. I was told it was fresh. We walked 5 mins home sat down and pulled out our food. Both fries were so old that they were clumped together and smashed. The onion rings were all falling apart and barley warm. The burgers were cold and the buns were so wet it fell apart when I tried to pick it up. The lettuce was so bad I could smell it before I opened the box and not in a good way. And my burger was not done.

Desired outcome: I want a refund

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2:51 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Carl's Jr. Customer service drive thru

You have an employee named Stephen Sutter very young and totally rude. I go to this store alot Jose is the mgr nice guy. I was there at the drive thru I pulled up, I ordered two classic burgers, he charged me for one and said he would add another,next thing I know he's all pissed off ,tells me to Shut up,then he slams that glass window in my face

I then waved down the other girl to get the mgr Jose came over I asked what his deal was ,just then Stephen walks over yells at me then slams the glass window so hard Jose thought it was going to break. He apparently did not like the smell of my truck inside smoke, I wasn't smoking either.. wow he needs some serious help to act like that. I ended up paying for my order but not getting my order. Needless to say I will never go back to that store for fear that kid could pull a gun on anyone.

Desired outcome: Terminate the employee

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6:47 pm EDT

Carl's Jr. Website free offer

I added the "Free Chocolate Cake " offer following all instructions and the total charged me for the cake. I cancelled my order. I do not think this free.

Gail Jensen

From: Carl's Jr. | My Rewards

Sent: Thursday, March 23, 2023 9:18 AM

To: [protected]@hotmail.com

Subject: Our Anniversary, Your Win ⭐

[?lid=l5d67igmto9c#main]

 ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

HI, GAIL!

star

362

MyRewards Logo Order Now

Long Flavor Trail

Short Flavor Trail

My Rewards is turning 1! Image of chocolate cake.

To celebrate, My Rewards™ members get a Free Chocolate Cake with a $15+ purchase!* AND today only, we're also throwing in a bonus 500 stars!†

Thanks for being here! Come celebrate with us today!

ORDER NOW

Sincerely, Gail Jensen

Desired outcome: I would like a code or a limk that actually works,

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3:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Carl's Jr. Customer /Employee Service

Location, Cal State Fullerton CJ store number 816.

I tried to make a compliant, as you see in the attached photo.

This manager woman, short, older light hair Hispanic totally speaking to the young very tall, middle Eastern girl looked about 18/19. She is obviously new, young and trying to help out customers. The Hispanic older women's demnour is tense, gets in this girls personal space, this young girl clearly shuts down and blanks when this women is speaking at her not to her. The Hispanic women says you have to listen, you did this mistake already. She should pull this girl to the side, not embarrass this girl who is clearly uncomfortable.

Desired outcome: For this woman to go to training on how to communicate in the workplace.

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12:42 pm EDT
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I have left messages for two different managers to have Regional manager call me and it has been a month and they do not care about my issue. I need to know why my perks are not allowed I have more that 1000 points and no one at Carls Jr cares or want to take initiative to help the issue. Very poor customer service on the managment part and I am highly...

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2:31 pm EDT
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Sunday 12 at 4:04pm I was the only one in the driver's thru and the young lady turned on the speaker she was laughing load andI told her to give me a minute so I could get my order ready she did she turn her speaker off a minutes later I told her I was ready to place my order she turn on the speaker but at this time she was still laughing and what got me...

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10:23 am EST

Carl's Jr. posted service hours

i went to your facility at Ajo and Park in Tucson, AZ after 6 a.m. when the restaurant was supposed to be open and the manager said they do not open until 7 a.m. the posted hours clearly stated 6 a.m. If this is true then the posted hours need to be updated. If not then the manager this morning needs to be informed of the clearly posted operational hours. I enjoy the quality of your food and missed out on a great breakfast. What a shame. Take Care and God Bless. R. Mehta

Desired outcome: i would like an apology.

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9:06 am EST
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Carl's Jr. Super Star combo meal

Paid $16.00 for one Super Star combo meal which is way over priced for fast food. When I opened the bag at home 10 mins later, the fries were not cooked correctly. The burger had no cheese for which I paid. The lettuce on the burger was brown, the onions were soggy. I asked for extra onions, and they told me extra onions would be an extra charge which is ridiculous. I already over paid for the meal and didn't get a good meal. This is from the Carl's Jr. in San Gabriel at 505 W. Las Tunas Drive, San Gabriel, CA.

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10:04 pm EST

Carl's Jr. Incorrect order based on what a customer sees on your board

This order was at store #1101381

[protected]

Order#[protected]

I ordered #11 combo since it’s above the pictures of the chicken tenders, just like all other orders in your menu! I tried calling store and no one answered when I called…so i went to the store and explained what happened, i was told i had to pay again for what i wanted. The #11 is a hamburger and it’s something i can’t eat! Your menu is confusing and i urge you to change it so it’s not frustrating.

Desired outcome: Change menu so its just like every other item in the menu and help your people empathize. I paid $14.79 for my meal and $32.09 total for me and my husband.

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5:03 pm EST
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Carl's Jr. Santa Fe chicken sandwich

Was give a raw chicken sandwich became sick and I am still not out of danger for salmonella Also, I reached out and they said that I would get someone to reply or respond within one to three business days and it has been a full week. So after a few days contacted again No response to something like this very disappointed and disturbed because I think that you guys would want to know about something like this since it’s such a health and safety issue. I will be taking it to social media soon and a lawyer

Desired outcome: I would like an offer of compensation for all I have been the

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Update by Almadjc6
Feb 26, 2023 12:06 am EST

This is proof have receipt as well plus still have the sandwich in my freezer

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Nadia brentwood
Beverly Hills, US
Mar 05, 2023 1:50 pm EST
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Did you eat this or just a bite

I ate a whole sadwhich about 8 years ago and had samonella so bad too weak to even stand i thought i was gonna die. So that means all chicken has samonella these days thats just sad are food supply is so bad in usa

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2:28 pm EST
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I applied for a job as an opener at the Carl's Jr. in Cottonwood, Arizona. The interview was set up for 2/24/2023, and I get a call this morning ( 2/21/2023) from the manager of this location asking me if I can come in this morning to interview. After pointing out that my interview is scheduled for this Friday at 10:30am, he proceeds to tell me that he i...

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1:29 pm EST
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On Thursday 9th Feb 2023, my family and I went in the drive-thru of the Pakuranga, Auckland franchise. There was only our vehicle and another in the drive-thru at the time, including one single customer inside ordering. First I approach the intercom to place our order where the girl serving wasn't listening at all as I repeated our order 3 times to her for...

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8:44 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I used the drive-through and paid $9 cash. When the employee handed my order to me, I asked him for my receipt and the change due. He turned and blocked my view of what he was doing. It took several minutes for him to produce a receipt - as though he was just then ringing it up. The receipt had a different timestamp than when I arrived, and it has a woman...

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10:54 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I slipped upon opening to the stall door ll, ibstarted in a split position with my right foot sliding forward, and flat on back with my head hitting the stall, I was waiting for our food and wentntonise the restroom because I have the worst food poison from a different occasions, but the fall brought a sharp [censored]ing pain that really hurt. The manager wa...

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8:38 pm EST

Carl's Jr. This particular location ripped us off

I am filing a complaint on behalf of my dad who placed an order on the Carl's jr app and my brother went to pick it up at the 140 foothill blvd location. When he went to pick it up they refused to fulfill the order because it "didn't show up in the system." My brother showed them proof of the order via email and they still refused to make it. My dad was charged twice! My brother spent a half an hour proving to the cashier that the order was placed and paid for but they still refused to fulfill the order. If something is paid for then it should've been made. Over a week later my dad hasn't been refunded and he was charged twice on his card.

Desired outcome: Both refunds

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4:22 am EST

Carl's Jr. Management

I would like to take a few minutes to write about a manager by the name of Danielle Urbin. This manager is horrible. I have heard of managers who let a little authority go to their heads, but this manager takes the cake. I have witnessed her cussing out patrons in this place. This manager buys food stamps from her workers and I am most definitely going to DHS and file a complaint on her. This manager is is not fit to be a manager. I have witnessed her curse the staff out and also be very homophobic. I am so baffled by why this person is a manager. This person threatens staff with write ups in order to exert her authority over then. This manager is at the West Danforth store in Edmond Oklahoma. I also have to say that she is a weed smoker on the premises and this is why she allows staff to smoke on premises, as well as her sister, who works for her, which is a violation of company policy. This person constantly talks bad about Carl's Jr to staff but is employed there. How is company moral to be high when she is bad mouthing the company, or why would moral be high if she speak negative and threatens write up.

Desired outcome: This person should be fired after corporate speaks to the staff to see how they are treated

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About Carl's Jr.

Screenshot Carl's Jr.
Carl's Jr. is a fast-food restaurant chain known for its selection of burgers, sandwiches, fries, and beverages. They offer a variety of meal options including breakfast items, desserts, and a range of sides. Drive-thru service and dine-in options are available at most locations, with some offering delivery through third-party services.
How to file a complaint about Carl's Jr.?

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- If you are new to the platform, create a new account by following the registration process.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Carl's Jr. in the 'Complaint Title' field.

4. Detailing the Experience:
- Provide detailed information about your experience with Carl's Jr.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Carl's Jr. on ComplaintsBoard.com.

Overview of Carl's Jr. complaint handling

Carl's Jr. reviews first appeared on Complaints Board on Oct 19, 2008. The latest review Coke was only gas, drink was bad was posted on May 4, 2024. The latest complaint customer service department for carl's jr. was resolved on Aug 22, 2017. Carl's Jr. has an average consumer rating of 1 stars from 533 reviews. Carl's Jr. has resolved 37 complaints.
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  1. Carl's Jr. Contacts

  2. Carl's Jr. phone numbers
    +1 (877) 799-7827
    +1 (877) 799-7827
    Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click down if you have unsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
  3. Carl's Jr. emails
  4. Carl's Jr. address
    6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
  5. Carl's Jr. social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 14, 2024

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