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1.0 303 Reviews

Select Home Warranty Complaints Summary

2 Resolved
297 Unresolved
Our verdict: If considering services from Select Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Select Home Warranty reviews & complaints 303

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3:45 pm EST
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Select Home Warranty Pool repairs

Hello,

My name is Karen Wilson I have Select Home Warranty I filed a claim for a pool pump system for my pool. My claim Number is [protected] and policy number is [protected]. I keep getting emails regarding denials for thing I never filed for. I only needed the pool pump system. They keep saying pump heater I do not need that, No one seems to understand what I want I have called many times and still have not been able to solve this problem, I can never get a supervisor on the phone I really need someone to help me with this problem.

Thank You,

Karen Wilson

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1:53 pm EST
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Select Home Warranty Select Home Warranty

Do not deal with this company. Two claims within less than one year...roof leak------would not reimburse for ceiling repair caused by the leak. Had a garage door opener installed...when the installer called Select Home, SH would not deal with them unless they became a vendor. The replacement cost is way over their reimbursement. Who would want to be part of this deceitful company! Unreliable. I am sorry they have my money...I fell for that pay now and get a discount. Both times SH told me to get my own contractor...really! And try to contact the company...I have tried to contact the parent company. I have searched for a phone number. Nothing online! Their E Mail is info @ select home warranty. com and, yes, I have E Mailed them but more waste of my good time! Dave Moradi, Chief Operating Officer but have been unable locate an E Mail or phone number for him. And there is always communication difficulty! Most of the time one cannot understand the customer service reps.

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11:43 am EST
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Select Home Warranty Furnace

01/16/2024 1:19pm The emergency heat on my heat pump is not working. Select sent a tech out, found he issue, and tech submitted to Select. It's been 5 days now with no communication from Select. Calling their customer service in India is a joke. The only thing they tell you is that it will be resolved in 24 to 48 hours. And now I'm no longer able to log on to the Select site as apparently they have removed my email address. Of course customer service cannot correct this. So, of course we have temps in the teens this week and when really needed, get absolutely nothing. This company has not covered a single thing since we have used them. And forget about getting a refund on your premium. This place is a complete scam. I have no idea how they get so many websites to show them the best in the business.

Desired outcome: Issue resolved. Email address restored for future communications.

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3:14 pm EST
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Select Home Warranty - Select Home Warranty is a scam

I had signed up select home warranty in July of 2023. Unfortunately I had to file a claim in October of the same year for my AC compressor which was covered in my contract. They used every excuse to not cover the claim. 1st is was that the problem was caused by an electrical short circuit and stated that it is not covered. Both their contractor and a...

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5:06 pm EST
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Select Home Warranty - Hot water tank

I purchased the platinum plan and was told that I would get a discount if I signed up for 3 years. I did. I rent the property out so I wanted to make sure that any of the big ticket items would be covered. 11/29/2023 The management company called and told me that there was no hot water. I had them contact Select so that it could be fixed. December 1, Select...

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5:27 pm EST

Select Home Warranty covereage

Select Home Warranty is not worth anything. I had water pouring out of my well pump connection. They told me that only the pump is covered, not the electrical or pipes connected to it. The repair was approximately $850. I told them that I wanted to cancel my policy. After telling them that i wanted to cancel my policy they reluctantly paid me $250 for the repair. I received the check one month later. A couple of weeks after that I called them and asked to cancel my policy. Forty-Five minutes later they finally acquiesced, but I had to get very angry for them to do it; but not before they charged me $75 as a cancellation fee.

Do not use this company, it is nothing but a rip off.

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5:00 pm EST
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Select Home Warranty Three year home warranty

We made a claim to fix an air conditioner. Select dispatched a technician who came out but never sent in a repair request. Requested a second company. Called the company and appointment was cancelled because there was no contract with Select Home. Requested a third company and was given a contact number. Contacted the third company with no answer a week later. After 7 calls to Select and a month wasted, we call to discontinue the warranty and request a full refund. They offer a prorated refund based on the full and not discounted rate paid, a $75 discontinued fee and wanted to base the prorate on today’s date at a daily rate of $1.97. They took no responsibility for not providing a repair tech to fix our AIr conditioner in a timely basis and she had the audacity to charge us extra money for a problem they created! We would like a full refund of $1,199.90.

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12:54 pm EST
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Select Home Warranty - The policy language is vague. The insurance covers for nothing even I have platinum plan

I bought platinum plan $749/year (one time paid). The sale agent stated that if there is issue mentioned in the manual, and if technician cannot fix the part, they will replace the appliance The policy language is very vague (attached later). I claimed for plumbing fixture because of no cold water in the master bedroom and other room. We are on one property...

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9:40 am EST

Select Home Warranty Clothes Washer

I filed a claim regarding my clothes washer 5-6 months ago. They sent a tech out to diagnose it and then he stood me up 3 times when it came time to fix my washing machine.

I cave called them so many times I’ve lost count regarding my claim. They just send it to dispatch. They sent me an offer to get my own tech out but they had to abide by their rules and regulations. I called several techs and they were not interested when I explained this to them. Now they have offered me $200.00 for my claim. Who can repair a washing machine for 200 $.

This company must buy their 5 star ratings because they are the worst!

FIND ANOTHER HOME WARRANTY COMPANY! This company just takes your money and does not repair nor replace your appliance.

Claimed loss: 800-900,00

Desired outcome: Fix or replace

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1:03 am EDT

Select Home Warranty Refund of money.

American Home Warranty was great but expensive so I switched to Select Home Warranty with a two year “special” if I paid two years in advance and no claims for 60 days.
First claim I was told they didn’t cover. The contract says they do.
I had the repair done and was told it could have ruined my whole refrigerator if I hadn’t taken care of it.
I cancelled the policy. Since then, I have had daily calls from retention specialists who admit I have cancelled but refuse to refund my money. The BBB has an extremely low rate for them.

Claimed loss: $775.00

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5:30 pm EDT
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Select Home Warranty Worst company!!!

This company is the worst home warranty company in existence! Lies to customers on the front end to get business, then denies claims and refuses to cancel policies after the worst customer service! Customer service reps are repeatedly asking the same questions and can’t hear or speak clear English! I would not recommend this come to anyone! This company should be out of business!

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Update by Clara Dartez

Customer service representatives are hard of hearing with very loud background noise! They repeatedly ask the same questions never getting to the problem or concern! Then refused to cancel my policy after they denied my claim! Information on what’s NOT covered was not given initially when policy was started! I had to speak to 5 people and spent 2 hours on the phone just to cancel my policy then was told I would be charged a $75 cancellation fee! This company sucks big time! 10-30-2023 garage door opener claim! This company is fraud at the highest level! Collecting money and denying claims after not given proper coverage information on the front end! Word of mouth is very strong!

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3:55 pm EDT
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Select Home Warranty - Waiting half a year to receive payment as a vender

I am a self employed LLC who has done some work for select home warranty in the past, but no longer. I have been waiting on payment for 2 jobs I completed back in June of this year. First, after a month I contacted Select, they told me I had sent my invoice into the wrong email address, after which I re-sent it to the proper location. after yet another...

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12:15 pm EDT
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Select Home Warranty Lousy Warranty Company

Contacted 10/10/2023 for dryer repair and contractor did not show 10/16 so called and said he would be here 10/17. Took off work for 4 hours and not only did he not show but I lost $180 from not working those hours. Called company and they wanted me to contact the contractor, explained that it was their job and that’s why I pay for a warranty so I wouldn’t have to contact contractors and for peace of mind that I could afford to have the appliances fixed. Have already taken care of an electrical problem that they never sent out a contractor and paid $500 for that one 5 months ago.

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5:05 pm EDT

Select Home Warranty satisfactory claim payment offer not acceptable and there is no one to speak with regarding our claim.

Our family has an open claim with Select Home Warranty and their offer for settlement of the outstanding amount is not acceptable. I have requested a return call on several occasions from a manager or supervisor to understand whey the amount offered is so low. I have called Select Home Warranty on more than 6 occasions, most recently, 10/9/23 & 10/11/23 and both times while speaking with Customer Service had to repeat my request completely while all the time asking to speak to a manager or supervisor. I believe this can be resolved if someone with authority can call me.

Desired outcome: A call from a Select Home Warranty with authority to discuss my situation and offer a valid claim payment for resolution.

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2:47 pm EDT
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Select Home Warranty They sold me a fake home warranty, unable to support a claim

I paid for Select a few months ago I went ahead and bought the whole year in advance. Unfortunately, the very first issue I have is a pool pump, and select can't find anyone to service it. They asked me to find someone and I called two different people that would not work with them. I called them back and told them I could not find anyone to work with them. They tried again to find someone to no avail. I filed my complaint on 9/15 it is now Oct 2nd, I want to cancel they told me there is a cancellation fee, I of course said that should be waived because I never wanted to cancel but they are unable to meet their obligations of the contract. I just want them to uphold the contract and send someone to do the repair I have given it ample time and I recognize they are unable to fulfill the contract. They should cancel with no fee and not charge me for September because they have been unable to support the simplest claim. This company is a scam.

Desired outcome: Refund to include September and no cancellation fee.

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8:10 pm EDT

Select Home Warranty Don't use pre-authorization, its a bait and switch, customer loses

I have used this warranty company for years, usually pretty good. I had a pumping emergency.

I called in on the emergency, then I did follow-up calls they wouldn't even call me back said I have to call in to check. I did call in every 2 hours. I repeated asked them for emergency authorization services, which I know per the policy exist.

I got an email from a plumber late that day saying he couldn't come and he just got the message from Select a few minutes prior.

I continued to call Select.

The supervisor finally called back and gave authorization, instructed me to send in the invoice.

Surprise, surprise they denied the authorization and did not re-imburse.

So the bait, (we have a pre-approval process, the switch - we stall on the phone, we give it verbally, and then we tell you, you didn't get authorization).

Needless to say that it not emergency service.

I waiting to see how my next claim goes, it better not be full of back-forth. Never had this problem in prior claims. we will see.

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Update by Home OwnerPA

I have been with Select many years, even bought my daughter a policy.

Things have gone pretty well until...

There seems to be a new call center. This call center is very difficult to work with. I had a re-imbursement type claim. I called in several times. I felt the call center actually blocked me for getting to pre-authorization. They put in for their technican after i repeatly asked them for emergency pre-authorization.

No notes were put on my claim. The supervisor finally called back and instructed me it was okay, and told me to send in the invoice for re-imbursement.

Well they denied it and never re-imbursed.

Everyone locally was helping, the water company, other utilities... because a storm was approaching and the house had no water.

Suggest you do some lessons learned, including real customers and think about changing your call center sub-contractor.

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10:43 am EDT
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Select Home Warranty I wish there was a "0" star rating.

I could go on for many paragraphs with specifics but I'll cut to the chase.

1. Customer Service is mediocre to poor at the best. It is difficult to impossible to hear or understand the call center people because of the heavy accent and tremendous background noise.

2. They ALWAYS find a way to either deny your claim or pay you far less than the cost of repair.

I made the mistake of renewing my contract for another year...a mistake I will not make again.

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5:39 am EDT
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Select Home Warranty - Ice maker coverage

Dear Sir or Madam I have been trying to get a response from Select Home Warranty. Unfortunately, the ice maker motor stopped working and I called Select Platinum plan for repairs. I was told that the ice maker was not covered but that I should add the coverage and then they would submit the work order. I followed through with the additional coverage for an...

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1:11 pm EDT
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Select Home Warranty Select Home Warranty

Sending repairman out that is not verifiable, using sub par repair persons

After they sent someone in to repair my stove with a company that I could not verify and calling them to ask how they verified I got no where.

Ended up having to pay for another repairman out of pocket to fix what was supposed to be already fixed

When canceling charge 75

Desired outcome: Return of the cancellation fee of 75 due to sub par service

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11:17 am EDT
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Select Home Warranty - Repair of ac unit

My name is Rich Bonelli from Tempe, AZ, account # [protected]. I am filing an official complaint regarding your company's customer service regarding a claim on our AC unit, claim # [protected]. Below is a summary: • 8/24 - We contacted you regarding our AC unit • 8/25 - Technician from Alpha Mechanical assessed the AC and determined that the blow motor wa...

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Select Home Warranty In-depth Review

Overview of Select Home Warranty: Select Home Warranty is a reputable company that provides comprehensive home warranty plans to homeowners across the United States. With a strong focus on customer satisfaction, Select Home Warranty offers a range of coverage options to protect your home's major systems and appliances.

Coverage and Plans: Select Home Warranty offers three main plans: Bronze Care, Gold Care, and Platinum Care. These plans cover a wide range of systems and appliances, including HVAC systems, electrical systems, plumbing systems, kitchen appliances, and more. The coverage provided is extensive and ensures that homeowners are protected against unexpected repair costs.

Pricing and Payment Options: Select Home Warranty offers competitive pricing for their plans, with affordable monthly and annual payment options. The company also provides a 30-day money-back guarantee, giving homeowners peace of mind when choosing their coverage. The pricing structure is transparent and easy to understand, making it convenient for homeowners to select the plan that best fits their needs and budget.

Claim Process and Customer Service: Select Home Warranty has a straightforward and efficient claim process. Homeowners can easily file a claim online or by phone, and the company strives to provide prompt and reliable service. Their customer service team is knowledgeable and responsive, ensuring that homeowners receive the assistance they need throughout the claim process.

Contractor Network and Service Quality: Select Home Warranty has a vast network of qualified and experienced contractors who are available to handle repairs and replacements. The company carefully selects contractors to ensure that they meet high standards of service quality. Homeowners can trust that their repairs will be handled by professionals who will get the job done right.

Customer Reviews and Satisfaction: Select Home Warranty has received positive reviews from many satisfied customers. Homeowners appreciate the company's quick response times, reliable service, and hassle-free claim process. The high level of customer satisfaction is a testament to Select Home Warranty's commitment to providing excellent service to their customers.

Additional Benefits and Features: In addition to their comprehensive coverage plans, Select Home Warranty offers additional benefits and features. These include 24/7 customer support, a free roof leak coverage option, and a rekey service for lost or stolen keys. These additional benefits enhance the overall value and protection provided by Select Home Warranty.

Limitations and Exclusions: Like any home warranty provider, Select Home Warranty has limitations and exclusions in their coverage. It is important for homeowners to review the terms and conditions of their plan to fully understand what is covered and what is not. Some exclusions may apply to pre-existing conditions, improper maintenance, and certain types of damage.

Comparison with Competitors: When compared to its competitors, Select Home Warranty stands out for its comprehensive coverage options, competitive pricing, and excellent customer service. The company's commitment to customer satisfaction sets them apart from other providers in the industry.

Conclusion and Recommendation: Overall, Select Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home's major systems and appliances. With competitive pricing, prompt claim processing, and a network of qualified contractors, Select Home Warranty provides peace of mind and protection against unexpected repair costs. We highly recommend considering Select Home Warranty for your home warranty needs.

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Select Home Warranty contacts

Phone number

+1 (855) 267-3532

Website

selecthomewarranty.com

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