Select Home Warranty
Reviews and Complaints

As I delve into the reviews of SelectHomeWarranty, it's evident that customers have had mixed experiences with the service. While some users have praised the promptness and efficiency of certain technicians, others have expressed frustration over denied claims and poor customer service. One customer highlighted the denial of a claim for a water heater issue, despite clear coverage in the contract. Another customer mentioned the lack of responsiveness and delays in getting repairs done. It's essential to carefully review the terms and conditions before signing up to avoid any potential disappointments. Overall, SelectHomeWarranty seems to have room for improvement in ensuring consistent service quality and transparent communication with customers.

This is a very bad warranty you pay each month, and they don't even cover labor on the repair. We had a garage door open break which I told them over the phone, but they still had to send a tech out to verify it wasn't repairable $75 gone. Then he gets to the house and says yep, its broke but the claims dept is gone for the day we'll have to let you know tomorrow if its covered. The tech called us back said they only cover $171, and the labor is going to be $200 plus we had to upgrade the opener so the $171 didn't cover the part. This is crap you pay and never use it and when you need it cost you more than the repair. So, we paid $275 plus, and they covered $171. Very disappointed after this I guess I'll find a handyman to do the stuff I can't get to myself.

This company is the worst home warranty company in existence! Lies to customers on the front end to get business, then denies claims and refuses to cancel policies after the worst customer service! Customer service reps are repeatedly asking the same questions and can’t hear or speak clear English! I would not recommend this come to anyone! This company should be out of business!

Contacted 10/10/2023 for dryer repair and contractor did not show 10/16 so called and said he would be here 10/17. Took off work for 4 hours and not only did he not show but I lost $180 from not working those hours. Called company and they wanted me to contact the contractor, explained that it was their job and that’s why I pay for a warranty so I wouldn’t have to contact contractors and for peace of mind that I could afford to have the appliances fixed. Have already taken care of an electrical problem that they never sent out a contractor and paid $500 for that one 5 months ago.

I have used this warranty company for years, usually pretty good. I had a pumping emergency.

I called in on the emergency, then I did follow-up calls they wouldn't even call me back said I have to call in to check. I did call in every 2 hours. I repeated asked them for emergency authorization services, which I know per the policy exist.

I got an email from a plumber late that day saying he couldn't come and he just got the message from Select a few minutes prior.

I continued to call Select.

The supervisor finally called back and gave authorization, instructed me to send in the invoice.

Surprise, surprise they denied the authorization and did not re-imburse.

So the bait, (we have a pre-approval process, the switch - we stall on the phone, we give it verbally, and then we tell you, you didn't get authorization).

Needless to say that it not emergency service.

I waiting to see how my next claim goes, it better not be full of back-forth. Never had this problem in prior claims. we will see.

I could go on for many paragraphs with specifics but I'll cut to the chase.

1. Customer Service is mediocre to poor at the best. It is difficult to impossible to hear or understand the call center people because of the heavy accent and tremendous background noise.

2. They ALWAYS find a way to either deny your claim or pay you far less than the cost of repair.

I made the mistake of renewing my contract for another year...a mistake I will not make again.

Hello,

My name is Karen Wilson I have Select Home Warranty I filed a claim for a pool pump system for my pool. My claim Number is [protected] and policy number is [protected]. I keep getting emails regarding denials for thing I never filed for. I only needed the pool pump system. They keep saying pump heater I do not need that, No one seems to understand what I want I have called many times and still have not been able to solve this problem, I can never get a supervisor on the phone I really need someone to help me with this problem.

Thank You,

Karen Wilson

Do not deal with this company. Two claims within less than one year...roof leak------would not reimburse for ceiling repair caused by the leak. Had a garage door opener installed...when the installer called Select Home, SH would not deal with them unless they became a vendor. The replacement cost is way over their reimbursement. Who would want to be part of this deceitful company! Unreliable. I am sorry they have my money...I fell for that pay now and get a discount. Both times SH told me to get my own contractor...really! And try to contact the company...I have tried to contact the parent company. I have searched for a phone number. Nothing online! Their E Mail is info @ select home warranty. com and, yes, I have E Mailed them but more waste of my good time! Dave Moradi, Chief Operating Officer but have been unable locate an E Mail or phone number for him. And there is always communication difficulty! Most of the time one cannot understand the customer service reps.

01/16/2024 1:19pm The emergency heat on my heat pump is not working. Select sent a tech out, found he issue, and tech submitted to Select. It's been 5 days now with no communication from Select. Calling their customer service in India is a joke. The only thing they tell you is that it will be resolved in 24 to 48 hours. And now I'm no longer able to log on to the Select site as apparently they have removed my email address. Of course customer service cannot correct this. So, of course we have temps in the teens this week and when really needed, get absolutely nothing. This company has not covered a single thing since we have used them. And forget about getting a refund on your premium. This place is a complete scam. I have no idea how they get so many websites to show them the best in the business.

Select Home Warranty is not worth anything. I had water pouring out of my well pump connection. They told me that only the pump is covered, not the electrical or pipes connected to it. The repair was approximately $850. I told them that I wanted to cancel my policy. After telling them that i wanted to cancel my policy they reluctantly paid me $250 for the repair. I received the check one month later. A couple of weeks after that I called them and asked to cancel my policy. Forty-Five minutes later they finally acquiesced, but I had to get very angry for them to do it; but not before they charged me $75 as a cancellation fee.

Do not use this company, it is nothing but a rip off.

We made a claim to fix an air conditioner. Select dispatched a technician who came out but never sent in a repair request. Requested a second company. Called the company and appointment was cancelled because there was no contract with Select Home. Requested a third company and was given a contact number. Contacted the third company with no answer a week later. After 7 calls to Select and a month wasted, we call to discontinue the warranty and request a full refund. They offer a prorated refund based on the full and not discounted rate paid, a $75 discontinued fee and wanted to base the prorate on today’s date at a daily rate of $1.97. They took no responsibility for not providing a repair tech to fix our AIr conditioner in a timely basis and she had the audacity to charge us extra money for a problem they created! We would like a full refund of $1,199.90.

I filed a claim regarding my clothes washer 5-6 months ago. They sent a tech out to diagnose it and then he stood me up 3 times when it came time to fix my washing machine.

I cave called them so many times I’ve lost count regarding my claim. They just send it to dispatch. They sent me an offer to get my own tech out but they had to abide by their rules and regulations. I called several techs and they were not interested when I explained this to them. Now they have offered me $200.00 for my claim. Who can repair a washing machine for 200 $.

This company must buy their 5 star ratings because they are the worst!

FIND ANOTHER HOME WARRANTY COMPANY! This company just takes your money and does not repair nor replace your appliance.

American Home Warranty was great but expensive so I switched to Select Home Warranty with a two year “special” if I paid two years in advance and no claims for 60 days.
First claim I was told they didn’t cover. The contract says they do.
I had the repair done and was told it could have ruined my whole refrigerator if I hadn’t taken care of it.
I cancelled the policy. Since then, I have had daily calls from retention specialists who admit I have cancelled but refuse to refund my money. The BBB has an extremely low rate for them.

Our family has an open claim with Select Home Warranty and their offer for settlement of the outstanding amount is not acceptable. I have requested a return call on several occasions from a manager or supervisor to understand whey the amount offered is so low. I have called Select Home Warranty on more than 6 occasions, most recently, 10/9/23 & 10/11/23 and both times while speaking with Customer Service had to repeat my request completely while all the time asking to speak to a manager or supervisor. I believe this can be resolved if someone with authority can call me.

I paid for Select a few months ago I went ahead and bought the whole year in advance. Unfortunately, the very first issue I have is a pool pump, and select can't find anyone to service it. They asked me to find someone and I called two different people that would not work with them. I called them back and told them I could not find anyone to work with them. They tried again to find someone to no avail. I filed my complaint on 9/15 it is now Oct 2nd, I want to cancel they told me there is a cancellation fee, I of course said that should be waived because I never wanted to cancel but they are unable to meet their obligations of the contract. I just want them to uphold the contract and send someone to do the repair I have given it ample time and I recognize they are unable to fulfill the contract. They should cancel with no fee and not charge me for September because they have been unable to support the simplest claim. This company is a scam.

Sending repairman out that is not verifiable, using sub par repair persons

After they sent someone in to repair my stove with a company that I could not verify and calling them to ask how they verified I got no where.

Ended up having to pay for another repairman out of pocket to fix what was supposed to be already fixed

When canceling charge 75

I purchased a contract with them on 7/6/2023.

I had to file a claim on my pool pump on 8/7/2023, and they refuse to replace it. I had to call my own technician and pay their service fee. They have not sent the difference between what I am required to pay and what I had to pay for the technician.

They continue to tell me that it is not covered. According to the contract, coverage begins 30 days after payment. They keep saying there is an additional 30-day waiting period. The contract does not state that in any section.

The pump is unable to be repaired because it is the bearings, and no company will replace them.