Select Home Warranty

As I delve into the reviews of SelectHomeWarranty, it's evident that customers have had mixed experiences with the service. While some users have praised the promptness and efficiency of certain technicians, others have expressed frustration over denied claims and poor customer service. One customer highlighted the denial of a claim for a water heater issue, despite clear coverage in the contract. Another customer mentioned the lack of responsiveness and delays in getting repairs done. It's essential to carefully review the terms and conditions before signing up to avoid any potential disappointments. Overall, SelectHomeWarranty seems to have room for improvement in ensuring consistent service quality and transparent communication with customers.

This is a very bad warranty you pay each month, and they don't even cover labor on the repair. We had a garage door open break which I told them over the phone, but they still had to send a tech out to verify it wasn't repairable $75 gone. Then he gets to the house and says yep, its broke but the claims dept is gone for the day we'll have to let you know tomorrow if its covered. The tech called us back said they only cover $171, and the labor is going to be $200 plus we had to upgrade the opener so the $171 didn't cover the part. This is crap you pay and never use it and when you need it cost you more than the repair. So, we paid $275 plus, and they covered $171. Very disappointed after this I guess I'll find a handyman to do the stuff I can't get to myself.

This company is the worst home warranty company in existence! Lies to customers on the front end to get business, then denies claims and refuses to cancel policies after the worst customer service! Customer service reps are repeatedly asking the same questions and can’t hear or speak clear English! I would not recommend this come to anyone! This company should be out of business!

Contacted 10/10/2023 for dryer repair and contractor did not show 10/16 so called and said he would be here 10/17. Took off work for 4 hours and not only did he not show but I lost $180 from not working those hours. Called company and they wanted me to contact the contractor, explained that it was their job and that’s why I pay for a warranty so I wouldn’t have to contact contractors and for peace of mind that I could afford to have the appliances fixed. Have already taken care of an electrical problem that they never sent out a contractor and paid $500 for that one 5 months ago.

I have used this warranty company for years, usually pretty good. I had a pumping emergency.

I called in on the emergency, then I did follow-up calls they wouldn't even call me back said I have to call in to check. I did call in every 2 hours. I repeated asked them for emergency authorization services, which I know per the policy exist.

I got an email from a plumber late that day saying he couldn't come and he just got the message from Select a few minutes prior.

I continued to call Select.

The supervisor finally called back and gave authorization, instructed me to send in the invoice.

Surprise, surprise they denied the authorization and did not re-imburse.

So the bait, (we have a pre-approval process, the switch - we stall on the phone, we give it verbally, and then we tell you, you didn't get authorization).

Needless to say that it not emergency service.

I waiting to see how my next claim goes, it better not be full of back-forth. Never had this problem in prior claims. we will see.

I could go on for many paragraphs with specifics but I'll cut to the chase.

1. Customer Service is mediocre to poor at the best. It is difficult to impossible to hear or understand the call center people because of the heavy accent and tremendous background noise.

2. They ALWAYS find a way to either deny your claim or pay you far less than the cost of repair.

I made the mistake of renewing my contract for another year...a mistake I will not make again.

I submitted a claim for a COMPLETELY covered ceiling fan. After 4 days, never heard back. I resubmitted the claim. Nothing. I called. I have a $1200 tiara ceiling fan I bought 5 years ago. Motor went out. No one ever came out to look. They said it has to be replaced, without looking, and with depreciation, without knowing the make, model or year purchased, they are going to send me a check or, drumroll please, $45. Huh what!
Do not EVER do business with this company. Especially if you are 100% disabled vet on a fixed income. They will screw you over.
And oh, they won't call you either. They hide in New Jersey while people in other countries answer the phone and take the heat. Cowards!

Hello,

My name is Karen Wilson I have Select Home Warranty I filed a claim for a pool pump system for my pool. My claim Number is [protected] and policy number is [protected]. I keep getting emails regarding denials for thing I never filed for. I only needed the pool pump system. They keep saying pump heater I do not need that, No one seems to understand what I want I have called many times and still have not been able to solve this problem, I can never get a supervisor on the phone I really need someone to help me with this problem.

Thank You,

Karen Wilson

Do not deal with this company. Two claims within less than one year...roof leak------would not reimburse for ceiling repair caused by the leak. Had a garage door opener installed...when the installer called Select Home, SH would not deal with them unless they became a vendor. The replacement cost is way over their reimbursement. Who would want to be part of this deceitful company! Unreliable. I am sorry they have my money...I fell for that pay now and get a discount. Both times SH told me to get my own contractor...really! And try to contact the company...I have tried to contact the parent company. I have searched for a phone number. Nothing online! Their E Mail is info @ select home warranty. com and, yes, I have E Mailed them but more waste of my good time! Dave Moradi, Chief Operating Officer but have been unable locate an E Mail or phone number for him. And there is always communication difficulty! Most of the time one cannot understand the customer service reps.

01/16/2024 1:19pm The emergency heat on my heat pump is not working. Select sent a tech out, found he issue, and tech submitted to Select. It's been 5 days now with no communication from Select. Calling their customer service in India is a joke. The only thing they tell you is that it will be resolved in 24 to 48 hours. And now I'm no longer able to log on to the Select site as apparently they have removed my email address. Of course customer service cannot correct this. So, of course we have temps in the teens this week and when really needed, get absolutely nothing. This company has not covered a single thing since we have used them. And forget about getting a refund on your premium. This place is a complete scam. I have no idea how they get so many websites to show them the best in the business.

I had signed up select home warranty in July of 2023. Unfortunately I had to file a claim in October of the same year for my AC compressor which was covered in my contract. They used every excuse to not cover the claim. 1st is was that the problem was caused by an electrical short circuit and stated that it is not covered. Both their contractor and a contractor that I hired confirmed that there was no electrical short circuit but rather cause by normal wear and tear which they are supposed to cover based on the contract. After I got their manager to agree that it should be covered, and that he would resubmit the claim for approval. Then came the 2nd excuse, that I was within the 30 days from when I started the contract. This was also not true because I was already in my third month of coverage. I also validated this with one of their managers over the phone. The manager said the same, "Yes it should be covered and he will resubmit for approval". Then came the 3rd excuse the in addition of the 30 days, I had to wait another 30 days, so they would not approve it. Again, this was not true because I was in my 3rd month of coverage. I called again and again the manager I spoke to agreed that it should be covered and would resubmit it for approval. Then came the 4th excuse that in addiction to the first 30 days, plus additional 30 day I have to wait an additional 5 days, so they would not approve. At this point I was fed up. I have attorneys paid for by my company for any consumer legal actions, so I decided to have an attorney to review the contract to validate if they were in breach of contract. The attorney confirmed that they were in fact in breach and informed me that the would send a letter to their legal department to honor the contract to prevent further legal action. The letter was sent and they never responded. So now I am in the process of filling a suit. I was told my my attorney not to cancel the contract yet until we hear from them. I did not cancel the contract and continued paying. That legal action is still pending. Since I am still in contract, I had a problem with my toilet leaking, so I called to file a claim, they sent out a contractor who at first did not fix the issue, then when I called them back, their contractor said that they needed to replace a part in the toilet to fix it and needed to get authorization from SHW. I received a text that my claim was complete event hough I still had the problem. I called the contractor to ask why, and they said that SHW approved for the part but I would have to pay for all the labor costs. At this point I was fed up again and called SHW. I asked if they would pay for the repairs because this is the main reason people get home warranty service. They said that I would need to pay the labor cost and maybe in a future claim, they would pay for labor costs. At this point I was done. I asked for my account with them be cancelled, and I did not want their service anymore. They tried everything for me not to cancel with the exception of repairing my toilet and they did with my AC. I told them, it does not matter what they offer, lower payment, future payment of labor cost anything. If they can't fix my issue, I do not want to continue with their service. They still kept trying by offing bogus things like, "Did you know we cover over 49 items in your house hold" I told them, I do not care what they say they cover, they are always going to find some excuse to get out of covering anything. I only wanted them to cancel my account. Then the agent told me that for me to cancel I needed to pay a cancellation fee. I told them that they would not get another penny from me and they needed to cancel my account ASAP. I cancelled my payment option they had on file and requested a new card so they could not charge me anything anymore.

In conclusion, DO NOT SIGN UP WITH SELECT HOME WARRANTY. They are a scam and they will soon be served with a law suit for the AC repair that the refused to cover.

Thank you for giving me the channel to write my complain about this company, my only hope is that no one else falls for their scam,

Thanks again,

Best regards,

I purchased the platinum plan and was told that I would get a discount if I signed up for 3 years. I did. I rent the property out so I wanted to make sure that any of the big ticket items would be covered. 11/29/2023 The management company called and told me that there was no hot water. I had them contact Select so that it could be fixed. December 1, Select sent a copy out. On December 5 the management contacted me letting me know that they had not been able to get a return call from the Plumbing company or Select. I then called Select. At first they told me that there had been no resolution as the company had 1-2 days to let them know the status. After I pointed out that it had been 5 days, I was placed on hold only for them to come back on the line and apologize that there was indeed a resolution and the claim has been denied, stating that the resolution stated that there was a leak, and of course that was the one thing that was excluded on the policy. They could not send me a copy of the resolution nor was there anything on their client portal. By the way, there was no water around the hot water heater. After I complained further, the rep put me on hold again. When she came back she had the plumber on the line to tell me there was a leak and he could get me a new hot

Water heater for $1500. I could go on but...SELECT HOME WARRANTY IS A

SCAM.

Select Home Warranty is not worth anything. I had water pouring out of my well pump connection. They told me that only the pump is covered, not the electrical or pipes connected to it. The repair was approximately $850. I told them that I wanted to cancel my policy. After telling them that i wanted to cancel my policy they reluctantly paid me $250 for the repair. I received the check one month later. A couple of weeks after that I called them and asked to cancel my policy. Forty-Five minutes later they finally acquiesced, but I had to get very angry for them to do it; but not before they charged me $75 as a cancellation fee.

Do not use this company, it is nothing but a rip off.

We made a claim to fix an air conditioner. Select dispatched a technician who came out but never sent in a repair request. Requested a second company. Called the company and appointment was cancelled because there was no contract with Select Home. Requested a third company and was given a contact number. Contacted the third company with no answer a week later. After 7 calls to Select and a month wasted, we call to discontinue the warranty and request a full refund. They offer a prorated refund based on the full and not discounted rate paid, a $75 discontinued fee and wanted to base the prorate on today’s date at a daily rate of $1.97. They took no responsibility for not providing a repair tech to fix our AIr conditioner in a timely basis and she had the audacity to charge us extra money for a problem they created! We would like a full refund of $1,199.90.

I bought platinum plan $749/year (one time paid). The sale agent stated that if there is issue mentioned in the manual, and if technician cannot fix the part, they will replace the appliance The policy language is very vague (attached later). I claimed for plumbing fixture because of no cold water in the master bedroom and other room. We are on one property and even the company requested to split into two claims. The contractor sent out from the insurance company determined "Control valve and hot water system failed" (Necessary component parts failed for sure but the technician stated the major issue control valve). The day the technician diagnosed issue and on the phone with the manufacture of original gas water heater tank (I am there) and the manufacture recommends to replace the whole gas water heater tank since they stated that specific part expensive and no produce any more and parts upgrade also. The insurance did not cover me the tank (because brochure stated that exclusion tankless) but they should cover component parts failed that lead to replace the tank. The contractor and I and the Chie from SHW (Select Home warranty )on the phone three ways, the contractor stated that necessary components parts failed, he only listed major control valve lead to hot water system failed and repeated what the manufacture said. The SHW denied my claim. I requested to speak with supervisor/manager or owner or higher level but Chie did not allow me. Later I tried to call different extension and talked with Canice, she also denied. The policy language is vague and does not cover anything: 1. One property is one location, if the issue related, the SHW cannot ask the customer split into two claims (because each claim pays $75 call service); 2. If necessary component parts failed then lead to replace the tank, they should cover at least some of it

I filed a claim regarding my clothes washer 5-6 months ago. They sent a tech out to diagnose it and then he stood me up 3 times when it came time to fix my washing machine.

I cave called them so many times I’ve lost count regarding my claim. They just send it to dispatch. They sent me an offer to get my own tech out but they had to abide by their rules and regulations. I called several techs and they were not interested when I explained this to them. Now they have offered me $200.00 for my claim. Who can repair a washing machine for 200 $.

This company must buy their 5 star ratings because they are the worst!

FIND ANOTHER HOME WARRANTY COMPANY! This company just takes your money and does not repair nor replace your appliance.

American Home Warranty was great but expensive so I switched to Select Home Warranty with a two year “special” if I paid two years in advance and no claims for 60 days.
First claim I was told they didn’t cover. The contract says they do.
I had the repair done and was told it could have ruined my whole refrigerator if I hadn’t taken care of it.
I cancelled the policy. Since then, I have had daily calls from retention specialists who admit I have cancelled but refuse to refund my money. The BBB has an extremely low rate for them.

I am a self employed LLC who has done some work for select home warranty in the past, but no longer. I have been waiting on payment for 2 jobs I completed back in June of this year. First, after a month I contacted Select, they told me I had sent my invoice into the wrong email address, after which I re-sent it to the proper location. after yet another month I contacted them and they told me my bill wasn't in a correct Format. So again I resent it in and confirmed with the company that it was in the system. After another month they said I'd only get paid 30 days AFTER they process my claim which apparently took another month. Now they tell me the mailed me a check on the 12th of Oct,... it Is now the 25th and still no check. I have just got off the phone and they tell me they're re-sending it.

I will NEVER do another job for this company. Not only do you have to fill out twice the amount of paperwork and wait months to get paid, but then they jerk you around. I am a single man company I I cannot wait half a year for reimbursement

Our family has an open claim with Select Home Warranty and their offer for settlement of the outstanding amount is not acceptable. I have requested a return call on several occasions from a manager or supervisor to understand whey the amount offered is so low. I have called Select Home Warranty on more than 6 occasions, most recently, 10/9/23 & 10/11/23 and both times while speaking with Customer Service had to repeat my request completely while all the time asking to speak to a manager or supervisor. I believe this can be resolved if someone with authority can call me.

I paid for Select a few months ago I went ahead and bought the whole year in advance. Unfortunately, the very first issue I have is a pool pump, and select can't find anyone to service it. They asked me to find someone and I called two different people that would not work with them. I called them back and told them I could not find anyone to work with them. They tried again to find someone to no avail. I filed my complaint on 9/15 it is now Oct 2nd, I want to cancel they told me there is a cancellation fee, I of course said that should be waived because I never wanted to cancel but they are unable to meet their obligations of the contract. I just want them to uphold the contract and send someone to do the repair I have given it ample time and I recognize they are unable to fulfill the contract. They should cancel with no fee and not charge me for September because they have been unable to support the simplest claim. This company is a scam.

Dear Sir or Madam

I have been trying to get a response from Select Home Warranty. Unfortunately, the ice maker motor stopped working and I called Select Platinum plan for repairs. I was told that the ice maker was not covered but that I should add the coverage and then they would submit the work order. I followed through with the additional coverage for an extra $139.00. Almost immediately I realized that I could not use the coverage as I would be traveling to multiple remote locations and asked Select to cancel the ice maker coverage and refund the $139.00. This should not have been a problem as it coverage was just added, and no work order was authorized by me or received. I told Select that I could not reach them by phone (voice) as I will be in remote areas and would be lucky to get the occasional internet connection that I would us to contact them by email (maybe by text if possible). I have sent them about 40 emails or texts since my travels began but they absolutely refuse to reply to anything but a phone call which I not currently able to do. All I want is for Select to cancel and refund the $139.00 for the additional ice maker coverage as I will not ever be using it (as the refrigerator has been changed). The remaining policy can remain as the house sitter can use it if necessary.

Sending repairman out that is not verifiable, using sub par repair persons

After they sent someone in to repair my stove with a company that I could not verify and calling them to ask how they verified I got no where.

Ended up having to pay for another repairman out of pocket to fix what was supposed to be already fixed

When canceling charge 75

I purchased a contract with them on 7/6/2023.

I had to file a claim on my pool pump on 8/7/2023, and they refuse to replace it. I had to call my own technician and pay their service fee. They have not sent the difference between what I am required to pay and what I had to pay for the technician.

They continue to tell me that it is not covered. According to the contract, coverage begins 30 days after payment. They keep saying there is an additional 30-day waiting period. The contract does not state that in any section.

The pump is unable to be repaired because it is the bearings, and no company will replace them.