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Carl's Jr.
reviews & complaints

Carl's Jr.
reviews & complaints

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439 complaints
37 resolved 402 unresolved
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S
8:40 pm EDT

Carl's Jr. - Hamburger and fries

your san diego locations have raised their prices at least 40% it seems...if you are going to charge this much then perhaps you should add quality to the food items...my fries today were terrible ~~ they were cold and greasy AND not worth the money...i am a senior and i paid over 50% more...its time for me to quit Carls Jr and drive to In & Out where the prices are pretty much the same after your outrageous price hikes!...

Desired outcome: i would not mind being compensated..

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C
5:34 pm EDT
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The manager and staff are very rude.The were not able to give me a receipt.Is in not a policy that a receipt be provided upon demand.The store number is 1100273

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T
3:41 am EDT

Carl's Jr. - Not receiving my total order

At 11:45 pm employee Rodney took my order upon getting home I discovered I was missing the other sandwich and the french fries were nasty. I attempted to call the store located at Desert Inn and Maryland Pkwy Las Vegas NV several times with no answer. The times are hard enough not to pay $36.59 for a meal and not receive it is not a way to conduct business.

Desired outcome: I would like my original order and a phone that gets answered.

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B

Carl's Jr. - Product and Service

Store- 444 University Parkway, San Bernardino, Ca 92407

Manager on duty- Elizabeth

Made my order and once I paid they immediately asked my to pull to the front. When so asked “how long is the order going take?” Eric rolled his eyes and replied one minute. I stated, “than I’ll stay”. I received my burger and onion rings and requested ranch. Eric replied He couldn’t give anymore sauce. When I told him I didn’t not receive ranch he rolled his eyes again and handed the ranch over. At that point, the transaction was so uncomfortable, I requested his supervisor. Elizabeth, the supervisor, came to the window but she stared at me blank as I told her about her very rude employee. I couldn’t be sure if she was also being unconcerned, or if she didn’t understand me. I have no accent and I am very articulate, so that surly confused me. She than replied we try to conserve our sauce. She completely dismissed his actions. When I opened my bag, the burger was thrown together, they added a lot of onions (I requested no onions), and they never gave me my drink. I am beyond surprised that a group of people are not able to even provide decent service. I will not be supporting this store again.

Desired outcome: I want my money back. The supervisor is aware.

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L
1:20 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Is terrible when a 7yr old complains about their food. They take no pride in order preparation. Got a basic cheeseburger and the cheese was so cold it made the meat cold. Who wants a cold burger with a piece of cheese on top. Obviously you didn’t bother to even warm it because the geese wasn’t even slightly melted. I’m eating a taco, go to open a taco sauce...

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K
3:34 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have experienced an ultimate unsatisfactory and most threatening customer service at one of your locations 5315 Rosecrans Ave Hawthorne, CA 90250. When arriving at location I had ordered a fish sandwich (due to the rep not being able to hear on the speaker) after charging my order through Apple Pay and handing my drink for $11.72. Rep then prepared order...

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B
7:15 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

43 ave and camelback will not accept my gift card , cost me no dinner last night and wasted gas. They will not answer thier phone and of couse your complaint line wont allow you to talk to anyone and they are not prompt to call back I want the cash from the card, I do not care to go to that store which i have used for 15 years. I am done,

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M
5:33 pm EDT

Carl's Jr. - Wait time to get my food

I was at your store #1100178 in Rocklin. I ordered some food for four people and was in drive through for 21 minutes to get my food. I could not find anyone to talk to as no one was around after i paid for my food. When I got my food I asked why it took so long the employee just said "sorry about the wait" and after my food was handed to me closed the window and left.

I was very disappointed on the service I received.

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D
2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. - Carl's Junior in Santa Monica refuse to lower music volume. Too loud inside

I've been a patron of the Carl's Junior in SM for a long time. Its

located on 2727 Santa Monica Blvd. They refuse to lower

the music volume down. And am sure they do this to keep certain

patrons away from the dining area. But all I want is peace and quiet with my meal. This has been an ongoing issue since the dining area was opened up

after the pandemic

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J
12:44 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

On Sunday, April 3rd between hours of 1p.m. -3 p.m. My son and I went to Carl's Jr. on 12940 Imperial Hwy, Santa Fe Springs, Ca 90670. We decided to order from drive through I ordered a #1 combo which price read at 7.99 and I ordered my son a 5 piece chicken strip meal which read 6.99 and 2 chicken sandwiches without combo. I was asked if I wanted my order...

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W
8:46 pm EDT

Carl's Jr. - Food quality

I went to the Carls Jr on Platt Ave and my family and me all ate here. We all got sick later that evening and it was the only we ha eaten for the lat 4 hours. I called the store and spoke with the manager who said she would forward my information and she never did! I called back again weeks later and no one answered! The review on this locations yelp page say it all, awful!

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M
3:15 am EDT
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3/30/2022 10:09 am I was given direction through the window of the door where it says dine in available at 6:00am to go through the drive through as I was on foot I did not have my back brace on as I was not expecting to sit I was. Injured in a car accident 3/4/2022. I was given advice to wait for my food by a Luciano the cook seen me also and the curb i...

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S
12:09 am EDT
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Called them & they gave me 200182 as store #. Survey says that's not valid. Tried only number found on receipt (1100218), that was rejected also. 20302 US HWY 18 APPLE VALLEY, CA 92307 3/25/2022 8:04:22 PM ORDER ID: [protected] I scanned the receipt, but it wouldn't upload on your page.

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J
8:41 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I tried to go inside Carls jr Located at 9360 Kearny Mesa Rd, San Diego, CA at 3:30 pm on 3/23/2022 and all the doors were locked a worker came to the door and said I had to go thru the drive-thru to order so I walked over to the walk-thru speaker and tried to order but the clerk deliberately would not take my order so after several minutes about 10 of...

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G
11:50 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

This is about carls on 12th street Ogden,utah About a week ago I went threw the drive..and ordered guacamole burger with out the cheese and sauce ,and also got a cheese burger,2 fries... And get home my guacamole burger had no guacamole no bacon it was just a burger...but all the other was right...I called the store and the lady said ok just come get it...

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G
5:10 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Me and my wife were craving the signature taste of Carl's Jr. Charbroiled beef patties. Knowing we're low on funds and even though we should save for her birthday march 1st... We said ahh shucks let's go drive roughly 20 miles from our house to indulge. We arive and order 2 all star combos and add jalapeno poppers and onion rings addinonaly with coupons. I...

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H
10:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1) Sausage, Egg and Cheese Biscuit: it tasted no better than a frozen breakfast sandwich. The biscuit was obviously microwaved; the texture was not that of a fresh biscuit. It was chewy. I tossed the bottom half. 2) Grilled Cheese Breakfast sandwich: it was not GRILLED. It was soft white bread. No crunch whatsoever. The sausage, in general, is never...

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V
5:47 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Hello, I visited your store at 1:51 PM Location 1439 E Gage Ave., Los Angeles, CA 90001 phone number [protected] However I am a pregnant woman seven months walked into your store with the attempt to make a purchase. Previous to making my purchase I had to use the restroom as an emergency so I then ask the Employee Destiny L if she can please open the...

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J
5:18 pm EST

Carl's Jr. - Super star

Stopped into your Watsonville Ca. Restaurant and ordered a Super Star. Got my food a came home. That had to be one of THE worst hamburgers I have ever eaten. No flavor and had the texture of cardboard. At least the fries and zucchini were decent. How anyone can be expected to eat there again is beyond me. It was a good place to eat before. Not sure what happened but adios CJ’s.

Desired outcome: Serve better food.

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A
9:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. - Incomplete order

Store #44 Order number [protected]

You pay for meal and no Fry.

You pay for other fries and get none.

We got the 2 criss cut fries but not the 2 reg. small fries.

Disappointed with the Double cheese size burger. It was like a mini burger.

Very Disappointing both ways.

I didn't know if this the best way to tell you or not, but here it is.

Tried calling the store. I always check my order but, my husband went for dinner and he didn't check like I do.

Probably new people hired and don't know how to keep everything straight.

Desired outcome: A free meal or gift card for $10 for problem

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Carl's Jr. contacts

Phone number

+1 877 799 7827

Website

www.carlsjr.com
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