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Carl's Jr.
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Carl's Jr. Complaints 532

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12:40 pm EDT
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I went last night to Carl’s Jr. as I do every Monday night I am usually greeted by a friendly staff only this time I had to wait for at least 5 min before anyone noticed I was there. The young man finally took our order he thought he was being funny but he was very rude and disrespectful. He smelled of marijuana and His eyes were blood shot you could tell...

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I have been to this establishment many times. I always order my three children the chicken star meal, and each time I ask for barbecue sauce and do not receive it. For the past 3-6 months this particular store is huge in packaging their own sauce and literally only a pump of sauce is in the Costco bought dipping container. Today I finally had it. The two...

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I love carl's jr and the food which I why I keep giving the bountiful location a chance but it is ridiculous. First off I have friends who worked there who smoked crystal meth behind the gated trash can area. They told me my card was declined. I parked my car, checked and I had money. Had to walk in. Turns out it was their card reader machine. Still...

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I really don't mind the mostly naked women in your commercials those ladies can do what they want!! I just think you dress the men like they are women from Pakistan!! At least you can see those women's eyes though!! You've even put sunglasses and a hat on one guy an we never get to see they're whole bodies! whats that about?? Look all i'm saying is i'd like...

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4:51 pm EDT
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To Whom it May Concern, The Carl’s Jr. advertising campaign depicting women, suggestively posed, in various stages of undress is in violation of the Arizona Criminal Code §13-3501 “Obscenity” which states that content is obscene and “Harmful to minors” if: …that quality of any description or representation, in whatever form, of nudity, sexual activity...

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I hate this place with a passion!!! There management is horrible and everything is a joke to them!!! Long story short my order was messed up so I called in, my name was taken down and was promised a fines free meal, came back today (a couple days later) told the other manager the story and apparently it was funny due to her and all the crew members closing...

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10:26 pm EDT
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Carl's Jr. jesus

I went thru the drive-thru of my local carls jr. Where I was given bad service followed by disgusing old dry and beyond cold food. And they messed up very simple things on my order and didn't give me but 1 of 3 fries that came with the meals I ordered. I will not be coming back to eat here and will make sure to pass along the warning to friends and family to stay far away from this incompitant establishment.

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10:27 pm EDT
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Terrible food!!! I am so so sooo disappointed. I am the chef for the s.D. Chargers and the s.D. Convention center. I go thru fast food maybe two times a year, but consider carl's jr the higher standard in "fast food" so stopped by. I didn't expect 5 star but what I got was an insult. I have pictures of my food and hope to be able to send them in. My "six...

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2:28 pm EST
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At the drive-thru the employee asked me to try the new atlantic cod sandwich I said ok. When I got home I started eating, the sandwich was very dry and tasted like charcoal. It was burnt, not char broiled and had no tartar sauce. Since I was exhausted and really hungry and didn't want to go back. I ate it anyway and decided I would never buy it again. Well...

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3:16 pm EST
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Carl's Jr. food

Went to Carl's Jr. in Fowler, Ca. for lunch. Lately the food has been really bad. This last visit I got a side salad and turkey burger. As I began eating my salad I noticed there was a large piece of of the center of the lettuce head. Not edible; bad thing that's not the first I've form a salad like that from them. And why do you only get two cucumbers and one tomato? To make matters worse the burger was cold and the bun was smashed and stiff. Not good. Not going back.

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Linda Johanson
US
Jun 30, 2016 2:51 pm EDT

I took my burger back because of the exact same reason- very soggy lettuce and smashed bun, it tasted like it was reheated in the microwave. When I brought the burger back to the counter to get another one, I noticed that the "cook" was taking about 12 pre-wrapped and cooked burgers out of the refrigerator! I asked if they premade and refrigerated that burgers, but she denied it. No one really spoke very good English- all Spanish speaking and were very hard to understand. The French fries were cold and very greasy. I will never go back to a Carls Jr. again. They have very low standards for a franchise. I used to really like their burgers.

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kenneth yasny
US
Jul 31, 2015 7:36 am EDT

I also had a bad "natural" burger. I was so looking forward to it!, But very bad! Also I ordered a Swiss and mushroom – but got something else? I must agree – it does seem like the food is going downhill! And yes, the comment above – I usually love the center of lettuce – but sometimes the center can be very pulpy and not crisp and juicy.

Why The Long Faces
Why The Long Faces
US
Feb 17, 2013 7:44 pm EST

Seriously, have you never broken open a head of lettuce before? The center part is called the heart and it is as edible as the leaves. I can't believe anyone is this dumb.

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October 25, 2012. It was around 9am. I walked into a Carls Jr and the floor was slippery. I fell on my knee and caught myself with my hand. The management at Carls made no attempt to call an ambulance. I was asked by a worker if I was alright and I told her, “ do I look alright I can’t even move my arm.” The worker then went about her business behind the...

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8:01 pm EDT
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Carl's Jr. 2012 sexual commercial

The new Carl's Jr commercial is completely distasteful and needs to be removed. I am not the only one who feels this way. I have a two year old that does not need to see a sexually explicit image on a break from our family tv show. Meat being thrown onto the breast of a female does not make me want to go buy the new burger. I'm not overweight, but I'm not as "good-looking" as those girls, and frankly it pisses me off that I am compared to woman like that because of commercials like this one, from a supposedly family oriented restaurant.

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pawnstar
Hanford, US
Mar 07, 2014 4:40 pm EST

Your commercials are in very bad taste as is the food. There is no need to have to have sexual commercials it is offensive to all
women even the models that are used they are very beautiful but to put yourself in that type of situation makes you seem bland
no respect for yourself. Be proud to be who you are and not what men want you to be just to sell hamburgers, your just another piece
of meat, and you know what happens to meat when it gets old, yep it gets thrown away. Don't let men have the upper hand, they are hogs with dirty little minds. Ladies stand up and respect yourself you will not be sorry. I will never eat there again and i will pass it on to other people. I'm even thinking of picketing in front of our local Carl's with many other people.

HANFORD, CA

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3:08 pm EDT
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Again I just arrived home from picking up an order of food from Carl's Jr. in Menifee Ca. and I am missing food. This is not the first time this has happened. This time it was 3 chocolate cakes for desert. I even asked the girl if the order was correct and she said it was all there. They don't give you a receipt either so you can't prove anything. I called...

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Carl's Jr. advertising

What's up with the smutty ad campaign? First, we had a woman feeling up her sweaty body while eating a hamburger. Now we have young women with their butt cheeks hanging out the bottom of their shorts, touching their sweaty cleavage, and hinting at a chick-on-chick thing while the guys watch. This is a commercial for a fast food joint?

I've always been a liberal, live and let live kind of person, and I expect commercials to be stupid and annoying; these take it one step further and are ridiculously vulgar. They put the "junk" in junk food. No thanks.

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9:42 pm EDT
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Carl's Jr. burgers no longer flame-broiled

the burgers are getting lame - the whole is the "flame-broiled" burger and the last several trips I've made (and there is no longer a close location to my home) I have gotten the warmed up burger patties that sit in those trays like McDonald's uses - GROSS .. I want a FRESH FLAME-BROILED burger patty - that is why I come to Carl's Jr. ! If you ask for it "fresh off the broiler" you get the eye-roll or worry that some nasty person making it will harm your food because they want to do what is easy and pre-cooking the meat and letting it sit there so they can slap it together without waiting for it to cook is what the staff wants

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Linda Johanson
US
Jun 30, 2016 2:52 pm EDT

I took my burger back because of the exact same reason- very soggy lettuce and smashed bun, it tasted like it was reheated in the microwave. When I brought the burger back to the counter to get another one, I noticed that the "cook" was taking about 12 pre-wrapped and cooked burgers out of the refrigerator! I asked if they premade and refrigerated that burgers, but she denied it. No one really spoke very good English- all Spanish speaking and were very hard to understand. The French fries were cold and very greasy. I will never go back to a Carls Jr. again. They have very low standards for a franchise. I used to really like their burgers.

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KimLaLa
Ramona, US
Jul 16, 2012 9:25 pm EDT

That's unfortunate for you but fast food jobs suck.The people working there don't wanna be there especially for little money.It's also called fast food and it's quicker to give someone a burger already made.I'm sure a lot of customers complained after waiting longer than five minutes for a burger.I agree with you, it should be fresh but it's a fast food place and not a five star restaurant.

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3:12 pm EDT
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Carl's Jr. management

To whom and may concern
I am a worker from carls jr in Johnson drive in Ventura ca 93003 and I just need to say that I have a bad manager that treats the employes bad . She likes to humiliate all of her employes makes them cry, and tells them you are working that hours cause I say and I want I don't care if you can or can't . You are here to work the hours that I want and if you don't like it leave . She doenst appreciate anyone, and the worst of all puts the self esteem of us the coworker down . She has family working there and has favorites like her family, I dont really care if her family works there but it really botheres me that she doenstn know how to talk to us, she bosses us in not a nice way, it's bot me that is saying this it's the entire crew, we need a  new manager we are humans and it hurts us when she make us cry and tell us negative things and calls us names she supposed to be a leader and a nice environment to work . 
One of the example is that she screams in spanish your an idiot what part of it dont you understand... You ignorant ." 
Things like this
She doenst offer the supplies we née to have she buys powder cheap soap to wash our hands,
- don't offer gloves
- cuts out hours to it to her family
-puts us down 
- calls us names 
- make us work extra  in our shift sometimes and says she will put the hours In our day off because she is not going to pay us overtime
It's time for a new manager I think . Like I say it's the entire crew that agrees to this not just me 
- she doesnt offer clean mop she uses a mop for bathroom and kitchen / dinning room ... 

- if we need a day off ahe won't work with our schedule ahe says its what she wants and how she feels about it . 
Thank you for taking the time to read this 
If no body does something about it we are going to go to human resource if there is no one fro there we are going to take it far 
Managers name : Angelica

3015 Johnson Drive
Ventura, CA 93003
Phone number of store # (805) 6769185

Thank  you for reading this 
My email adress [protected]@hotmail.com

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claissejason
Pasadena, US
Jan 01, 2015 1:38 pm EST

I have work at Carl's Jr in PAsadena for time the last I work ther it 2/2008
I have looking for a job. I am ready to go back to I want to know if qualify to back to
Any Carl's Jr if please give me a call at [protected] thAnk you.

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1:04 pm EDT
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Carl's Jr. two strikes and you are out.

OMAHA, NEBRASKA -- I am from the West Coast and I like carl's Jr. six dollar burgers every now and then. I found Hardee's looks like Carl's Jr stars. we like their famous stars and breakfast burgers.

1. My husband went there to try their breakfast burgers, he likes CArl's ones. Nope, the particular outlet did not have anything like that and the menu was very poor. He did not like that so he left.

2. I was driving by another location and decided to check it out.

More Reviews on Hardee:

Service of Food and Extreme Rudeness - Getting Food Prepared
Makes me hungry - commercial
Offensive TV commercial - new type of burger
NOT A child friendly restaurant! - Food Service
Disgraceful Commerical Regarding Selling Southwest Patty Melt

So I waws the only one who ordered the featured combo on the Window. I got a drink cup and got a sweet tea. My daughter does not like Carl's Jr anyway. So we just sat at the table close to the counter. We waited for my food while those who ordered about the same time and later were getting their orders. my number was red number while others' were white numbers. When my daughter saw that she thought something was wrong. Well, I thought maybe a little wait would not hurt.
Then, I saw the man who just ordered abd sat there got his order, it was too much. I just walked to the counter and gave my drink and told them that I was leaving. My daughter asked for refund. The manager? came to find out what was wrong with us. No order for 10 minutes and everyone around me were gewtting their orders and they did not know where my order was. Then, the manager asked me to show my receipt which turned out be hanging behind the counter. I could not show since I never received.

At that time, the man brought his tray and told them that he had gotten a wrong order. He suspected that he had gotten my order. The manager asked me if that was my order. What can I say? I did not want another wait if they cannot straight up our orders. I just asked for refund. I am not take another chance.

Poor man! He ate some fries not knowing that he got my order. He demanded his order and told them that he wanted exactly the same as he saw on the picture up on the board.
He was told that they did not have fries ready. So the manager offered him a big burger to compensate. He demanded he wanted everything at the same time.

I waws very disappointed with this experience and never to Hardee's. Other poeple might like Hardee's better than Carl's Jr. But our hometown Carl's Jr is much better on service and food.

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Carl's Jr. commercial/ advertising

Enough is Enough with the sexually explicit commercials on prime time television that small children are exposed to. My family and several of our friends have sworn off Carl's Jr. It's absolutely ridiculous that a fast food burger chain would have any sexually explicit commercials to begin with. Small children are subject to "soft porn" by a burger joint. Are you kidding me ? I personally would love to see the chain shut down if for nothing else, stupidity.

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Carl's Jr. sexually explicit commercial

Wow. I can't believe the FCC allows this "soft porn" on the air. What the heck are they censoring if they allow this? This latest Carl's Jr./Hardee's commercial with Kate Upton is by far the worst and most shocking one yet. Even the new "tamer" version is still demoralizing, objectifies women and this liberal sexual agenda keeps getting on the air for our innocent children to be subjected to. Carl Kartcher would turn in his grave if he knew what was going on. He would have never approved this kind of advertising campaign. I have definitely eaten my last Famous Star.

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Tammy Trace
Zebulon, US
Mar 23, 2012 6:38 pm EDT
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I agree. I filed a complaint this morning with the FCC. Young children are exposed to soft porn on prime time television. My family and several of our friends have had enough. We also have decided against Carl's Jr and Hardees in the future.

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Kirsten Holden
Seattle, US
Mar 18, 2012 8:57 pm EDT

The commercial with Kate Upton advertising the new hamburger is so inappropriate and offensive as a women. Carl JR. has lost our business as a family!

respectourtvratings
respectourtvratings
Kerman, US
Mar 17, 2012 8:01 am EDT

I have already filed a complaint with the FCC, everyone who wants to do something about these dumb commercials, go to FCC website and file a complaint, it's very easy. I of course believe they should rate commercial and previews because both are bad. This way none of them can bypass our set rating limits. :)

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4:32 am EDT
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Carl's Jr. inappropriate commercial

I just saw a commercial where a girl is eating a burger in a car and getting off to it. If my kids were sitting here and saw that, I would be banging down the doors to their corporate office. Get that commercial off the air!

My family will never eat there and I will make sure to tell every single person I know - how perverted this company is just to sell a burger!

Barbara Fox
San Antonio, TX

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lorena123
US
Aug 29, 2012 12:39 am EDT

Wow sir you never stop amazing me with more perverted commercials you keep putting out their to begin with it. And for that me and my whole entire family will no longer tolerate this anymore we will no longer be eating in your restaurants. And like I am going to say your commercials look like porn videos. You sir sicken me to the core.

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Tammy Trace
Zebulon, US
Mar 23, 2012 5:51 pm EDT
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I totally agree and have placed many complaints. I filed a complaint with the FCC this morning. This commercial is aired when children are watching television. It is nothing but soft porn and absolutely ridiculous for a fast food chain. I have also called on friends to boycott Carl's Jr. and Hardees. I would love to see them go out business for being so STUPID!

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About Carl's Jr.

Screenshot Carl's Jr.
Carl's Jr. is a fast-food restaurant chain known for its selection of burgers, sandwiches, fries, and beverages. They offer a variety of meal options including breakfast items, desserts, and a range of sides. Drive-thru service and dine-in options are available at most locations, with some offering delivery through third-party services.
How to file a complaint about Carl's Jr.?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Carl's Jr. in the 'Complaint Title' field.

4. Detailing the Experience:
- Provide detailed information about your experience with Carl's Jr.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting.

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Overview of Carl's Jr. complaint handling

Carl's Jr. reviews first appeared on Complaints Board on Oct 19, 2008. The latest review Coke was only gas, drink was bad was posted on May 4, 2024. The latest complaint customer service department for carl's jr. was resolved on Aug 22, 2017. Carl's Jr. has an average consumer rating of 1 stars from 533 reviews. Carl's Jr. has resolved 37 complaints.
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  1. Carl's Jr. Contacts

  2. Carl's Jr. phone numbers
    +1 (877) 799-7827
    +1 (877) 799-7827
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  3. Carl's Jr. emails
  4. Carl's Jr. address
    6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
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