Moe's Southwest Grill reviews & complaints 264
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Double credit card charge
I placed an order at 1686 Route 228, Cranberry Township, PA 16066 on November 16, 2023 for delivery, but accidentally selected pick up instead of delivery. I called the restaurant and they said they would cancel the first order and refund me. I visited the restaurant and the manager took my name, number, and email for someone to contact me about a refund. I have not received a refund yet.
Claimed loss: 27.50
Desired outcome: Please refund
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Hair in my food!
I placed an online order, went and got it (20 minute drive) and went back home, had a few bites to then find a hair in my food. I called the restaurant they said they can’t do anything but offer it remade right then. I explained that I don’t wanna drive back the 20 minutes. Can it be made another day. I was told no. I said okay, can I have a refund. I was told no, he doesn’t have the power to do that. I said is there anyone that does ? He said no. I can call back tomorrow and “maybe” the manager can help me but it’s not for sure. I tried finding a corporate number but couldn’t find anything.
Desired outcome: Store Credit for the amount which was $15Or refund. Whichever
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Used gift card
Hello, today I went to Moe’s, your location in Angola, Indiana. I had just received a $25 gift card for Moe’s and thought I’d stop by for lunch. I ordered a Stack, which was $13 after the tip. When paying the kid cashing me out told me to swipe my card, I then swiped my Moe’s debit card. After I swiped it he said “oh I didn’t know it was a gift card, you’re gunna have to swipe it again.” I said okay, then swiped again, and he told me I only had $12 left on my card. I quickly did the math and told the employee he ran my gift card twice. He agreed, but said he didn’t know what to do, at this point the kid was already way behind and I could tell he was flustered, so I told him to forget about it. I was wondering if there’s anyway I could receive my coupon back, I’ve been coming to Moe’s for a long time and have always enjoyed it minus this past experience
Claimed loss: $13
Desired outcome: $13, gift card etc.
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Not to good
Got there a little after 12 pm and most of the sauces on bar was empty. The food was hardly mediocre chicken was tough and chewy very skimpy when they dip if you ask for little more they look in attitude. The lady's shirt was very dirty as well as restroom. And the place was freezing and the corner table was rocking like a boat everytime you tried to eat. I will never go back and I could of eaten any where 2 meals for 42 plus taxes!
No food on the line!
12/4/2023 - 5:15 pm. Moe's is less than a mile from my house, but I will tell you I have avoided eating there for about 4 years because of poor service, restaurant was dirty and the food was way below par. Recently I was at another business next door and thought, I will try them again and see if they have improved. I was extremely happy, looked like new manager had taken over. Restaurant was clean, employee's interacted with you and the food was good. I was like Yea! I can get Moe's Monday again. Then I started running into problems. 3 weeks ago I stopped in to pick up 2 bowls. I get to the front of the line, they had No beans, no chicken and no steak. Employee apologized, but I left because how do you make a burrito without the main ingredients. Last week, No beans, no rice. I was like are you kidding me. Left again. Last night, no beans, I asked to speak to the manager, a kid came up, he was polite, but could not answer as to why you would not have one of the main foods at 5pm rush time. I finally got out of him that he was not the manager, he said they have had no manager on shift for a long time. I hate to see your business losing money because of poor management or training.
Desired outcome: Get someone to that restaurant than can train employees in time management, when you know your busy times are and have food ready to serve.
Entire restaurant was completely understaffed, only one employee doing all the work!
I was getting an order at the Moe's grill located at 794 SR 96 Suite 206, Bonaire, GA 31005 on fri Dec. 1st at around 6pm, and there was only one employee serving an entire busy line! He was doing all the in-store orders and the online orders all by himself. Frankie was his name, he was being very polite and but was clearly extremely overworked. There were a few other employees and even a manager there, and they were all sitting around not lifting a finger to help poor Frankie! I honestly think the manager on site that night should be fired and replaced, along with those other employees who were doing nothing. I come in there every so often and its always Frankie doing everyone's jobs usually all by himself, he deserves a serious raise or a promotion at the very least.
Home wrecker Bowls
I ordered two home wrecker bowls on 11/4 online to be picked up at the Port Charlotte location to be picked up at 6:15 pm
When my husband arrived at the store it was not ready and the Single person working behind the counter told him they ran out of Chicken, he waited another 30 minutes and when the order was ready it was THOWN together with disgusting tasting chicken and ONLY ONE bowl was put in the bag
I have been a loyal customer of the Ft Meyers Moe’s but this location is terrible
I am completely unhappy
Claimed loss: $39.24
Desired outcome: Refund on my Amex
Food
The food was down right gross. There was plastic on my Chips melted. The rice was sticky, steak was so salty. I got my food on 09/20/2023.
The food was nasty it was cold. I couldn't even eat it. Neither could my co worker whom also got food. I would like my money back or else I am calling my bank company. The workers never said hello or welcome to moes as I walked in the door. The chips were stale. The reaturant was a mess. There was dirty plates still on the tables with no customers.
The food was very gross there was plastic on the chips. The steak was so salty. The rice was dry. The food was cold. The cheese was curddled. It made my stomach upset. Was in the bathroom for rest of the day. 500 route 23 Pompton plains. Made the order on 9/20/23. Under Danielle richards for 2 bowls and guac and queso. Spent 40$
Food is horrible. Service wasn't any better.
Online order never fulfilled after I paid , but was promised a call back , the manager requested my Cc # … I didn’t provide that info
Cartersville ga location my daughter placed an online order only to go inside the restaurant to pick up the order and learn that their systems have shut down and they couldn’t fill any of the online orders whether they are paid for or not she came back outside and told me what was going on. so I called the store myself spoke with the manager. He said that he will issue a refund and call me back when they’re systems are updated never have I got a call or been able to reach them via phone , it was only $13 but very strange occurrence This was on April 7, 2023.
Desired outcome: I was just like to know what was going on at that time
Employees hair all over the place
I have a picture of 4 employees directly behind the counter preparing all the food. One young man had loose long hair, another had dreads, another pulled up on top but then left to flying all over, & the 4th had what I believe to be a moe’s cap but had hanging dreads also. Why does no one’s hair have a net on it or at least secured as to not be flying ever which way? This is very unsanitary & I will not be frequenting this store again.
Store manager
My son works for Moe's in the Oneonta, NY store. I just got home from work to find him in my bed sick. My youngest son told me that he had been throwing up for the last 1/2 hour. I went to check on him and he asked me to call the store to let them know he wouldn't be able to come into work this evening. I called the store and asked for the manager, Carla. As soon as she got on the phone, she was very short with me. I told her that my son was sick and her exact words were, "fabulous.. today was my day off and now I have to stay until close". I tried to tell her that I was sorry and she hung the phone up on me. Having been a restaurant manager myself for over 20 years, I find this extremely inappropriate behavior. I am not impressed I understand the hardships that come with being a general manager, but I also know that a sick employee should not be working, especially around food. I do not appreciate the attitude I received from Carla or the fact that she hung up on me.i would hope you take this complaint seriously and some action be taken. Thank you for your time.
Desired outcome: Disciplinary action
Never received cookie or drink which was a sprite on delivery
Just had an order from Camillus, NY store and never received a cookie and a sprite. When I called store the lady said the girl was sure she put in bag. Number one when do u put a drink in a bag with food? Two who would even state something so dumb when I called immediately once o got my delivery and have ate at Moe’s a million times. It was super rude to imply that plus she then goes what would you like me to do? Well how about refund me or send someone out to give me what I ordered. Worst customer service. It’s expensive enough to order food for delivery and then it is missing two items. Just terrible really
Desired outcome: Refund a free meal for inconvenience
Horrible food
Ordered burrito, burrito bowl and nachos on January 7th, 2023 around 3:20 pm. The service was decent but the food was horrible. The rice was dry and crunchy, tasted like it was a week old. There was absolutely no flavor in anything, everything tasted like cardboard. I expect more from a $30 lunch from a drive through. We all have upset stomachs and are tasting regret well into the evening. I think someone needs to take a trip to Miami see what good food tastes like. Also, what is it with all the free chips? After combining all chips into one brown bag, we have an entire brown bag full of chips entering the trash as I speak. There isn't enough salsa, pico or queso in your little trial size containers to even touch this Superbowl party amount of chips. There's children starving in Africa... Such a waste.
Desired outcome: Would love to see this restaurant step it up in quality of food and flavor, maybe you'll have more customers than taco bell.
Sanitation and food
This store is insanely disgustingly dirty.
There was not one table wiped down and they had trash and food on them. The floors had mud and food all over them. (No inclement weather to justify). The salsa bar was covered in dust and food residue. The food & grime went all around the bar as you could easily see behind the the condiments.
I counted 4 employees, none were busy and none initiative to come to the dining room to even look at the mess.
This is by far the dirtiest restaurant I have ever been in. The food was also very questionable. I hope I do not get sick from eating in this establishment, or you will be hearing back from me
By the way, The other one customer was Sharing the same concerns as they were shaking their heads
I only took one photo of that does not justify the degree of this due to wanting to get out of there as quickly as possible
Desired outcome: Deep Clean this [censored]hole up. WouldLike a refund of the $20 I spent and possibly a vaccine to ward off the disease that is in that place.
Service
On 12/22/2022 at 6:30pm in Bonaire, Georgia store #102626, I ordered a Quesadilla and a Burrito with dark meat. However, there was no dark meat on the line and had to be cut up in the back, while the meat was being cut up the server who was fixing my order went to the back and got some meat in a small plastic cup to fix my order. The small cup only had a small amount of meat to complete my order for the burrito, so I politely asked for a little more meat to be added. The manager who was in the back told the server to inform me it would be additional $3 for the extra meat; I informed the server the amount of meat was less than what the serving ladle would hold and that wasn't right to charge me that amount for a little more meat. In addition, the customer that was in front of me had the same amount of meat I was asking for and didn't get charged extra. Manager Neisha finished fixing my burrito with an attitude by aggressively throwing my toppings on the burrito and told the cashier in an unpleasant tone to charge me extra for the meat. The manager had an unpleasant attitude and tone of voice. I received bad customer service from Manager Neisha and feels she needs more training on her communication skills, body language, tone of voice and positive attitude on how to address customers, especially when you have new employees that are being trained.
Desired outcome: Manger Neisha be made aware of this incident and receive appropriate counseling and training. To be consistent with charges from customer to customer regardless of stressful situations, race, color, religion or ethnicity.
Gift Card Purchase Problem
I purchased a gift card for $25 on 12/8/22 at Moe's in Melville #620. I have the receipt for $25 for that purchase attached below. When I went to use it Greenvale, NY #233 to cover a purchase for #14.11 the cashier told me I did NOT have enough money on the card to cover the purchase. I had to use my personal credit card to complete the transaction. My gift card # [protected]. I tried to call the customer service number a few times and it is not picking up calls. I called the 800 number on the back of the card and they are not in service.
Desired outcome: I would like to be reimbursed for my purchase and receive a new $25 gift card for the inconvenience.
Wrong order - terrible dinner.
Tonight we ordered our dinner at Moe's 100 Greece Ridge Center Drive in Greece NY
Order number [protected].
Our order had incorrect items, was cold, and did not taste at all good or fresh.
We tried calling the restaurant several times to let them know that our dinner was not even close to the standards we are accustomed to receiving at Moe's, but no one answered the phone.
We would kindly like to be reimbursed for our dinner. We have been faithful customers for many years and we have spent quite a bit of money over the years on dinners and catering events.
Thanks,
John and iletha Kucak
[protected]
Desired outcome: Reimbursed for a terrible dinner experience
This complaint was posted by a verified customer. Learn more
Moe's Southwest Grill - Wrong order - terrible dinner.
Tonight we ordered our dinner at Moe's 100 Greece Ridge Center Drive in Greece, NY.
Our order had incorrect items, was cold, and did not taste at all good or fresh.
We tried calling the restaurant several times to let them know that our dinner was not even close to the standards we are accustomed to receiving at Moe's, but no one answered the phone.
We would kindly like to be reimbursed for our dinner. We have been faithful customers for many years and we have spent quite a bit of money over the years on dinners and catering events.
The food I purchased today on my lunch break
The chicken was hard, the rice was hard. The chips were stale, the sweet tea was terrible, not even sweet. Ugh.. I ordered a homewrecker. It was the most awful thing I have ever ate while I sat there and tried to scarf it down, the line was long and I didn't feel like creating a problem. I wanted to tell everyone in line how I felt. I threw it away and came back to work still hungry, almost $15 later. Never again. I went to the Moe's on Thornton Road in Lithia Springs, GA.
Desired outcome: My money back or a gift card. That was a waste.
Sanitation / meal prep / etc
Today I waited a hour in line at the WKU Moes Southwest grill. However, this is not uncommon and I patiently waited my turn. This is the first time I have ever ate at Moes, but the first impression really was dissatisfying. A little about me - I am a older student here at Western Kentucky University, I own and operate my own small business, and one of my first jobs I worked at Wendys for 2 years when I was 16-18 years old. Some of the food safety precautions and quite frankly common sense I am aware of. I noticed the person who was waiting on us at the first of the line where the meat and rice was located was indeed the manager of the operation. I visited Moes around 1:30 pm on 10/11/22. I overheard while standing in line someone say that the workers (I'm assuming manager) ewwed at the sight of one of the taco/burrito tortillas as it looked as if mold was on it, but still insisted on giving it to customers. After waiting on hour in line I had to wait a few more minutes while a worker's husband got to jump line and have his food served before those who had stood in line for hours despite never having to stand in line. Im not sure of your SOP but I did notice when the manager changed gloves there was no hand washing procedure in between. Formally working in fast food this was a common practice. I never once seen any worker cleaning the area where food was being prepared. But did witness the manager refilling the containers (and dumping what was left into the new containers) but while doing this condensation and other food dripped into the cheese. This was never even acknowledged. When she would lift the containers, you could tell underneath of those containers was pretty dirty and it looked as if sanitation just wasn't a priority. The next lady who was the one (she informed she has been working there for 6 weeks (her husband is the one who got to cut line, in which the manager seemed to be in charge of that) didn't have on a hair net. Only reason I am really wanting to include that is, I noticed everyone but her had one on!. The lady at the register seemed quite but was efficient in her job (blonde hair). This being the first time at Moe I was really shocked. Never once was a greeting giving to any of the customers. I guess I had grown the expectation of over friendliness who welcomes you to Moes! I am not trying to get anyone in trouble, but I do feel that more training may be needed or even new management who is enthused and encouraging about SOP.
Desired outcome: I am not trying to get anyone in trouble, but I do feel that more training may be needed or even new management who is enthused and encouraging about SOP.
Experience/product
I visited our local Moe's the other day for dinner with my husband and 2 year old. It was a while since we've had Moe's. I have never visited this location before.
Let me start by asking - since when to cashiers ask for tips? As soon as I took out my card for payment, the cashier was quick to to tell me that they accept tips and advised that I needed to choose a tip on the screen before paying. There was no option not to tip! I chose $1 (which was the lowest option) and didn't even get a thank you. Tips should not be mandatory when you are just doing your job.
The chips/queso (which we had so looked forward to) was so salty we couldn't eat it. That was a bummer.
More importantly, as we were eating in our booth.. some employees came out from the back to tell other workers that the phone keeps ringing/someone keeps calling. A worker comes out in the dining area on her phone, seems frantic and locks the doors. We had no idea what was going on. They let the other customer out the back door after he cashed out. I overheard the worker on the phone saying 'threatening to shoot up the place'. She went in the back with all other employees and we were the only customers out in the dining room. We were confused and a little freaked out so we started to pack up our food to take home. The worker (still on her phone) came to let us out so I asked if everything is ok, she advised that a disgruntled employee was calling and threatening to shoot up the place! Why didn't someone tell us what was going on? We were so left in the dark. We certianly felt bad for the workers and wished them well.
What a very uncomfortable & stressful situation to be in, especially with having our child there. Surely a huge waste of $43.
Moe's Southwest Grill contacts
Phone number
+1 (877) 663-7411Most discussed complaints
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