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Omaha Steaks
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Omaha Steaks
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40 complaints
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J
6:15 pm
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Omaha Steaks - order# 51708782-001

Long story: I attempted to order from a flyer that clearly claimed free shipping. First I was told shipping was free, then I was told my ,order could not be filled and that it was too small. I complained. Talked to Cathy. She said she would look into it and call me back. She did not call. I vowed "Never again." The order was not confirmed, it was sent to my home address (arrived today) It was supposed to go to my brother, Mark Taylor, in Casa Grande , AZ. I would like my money back.

The damage is done. The birthday was yesterday. If anyone cares you can review my past orders. I have ordered many times but doubt I will again unless OHS responds.

Feel free to call or email. [email protected] 602 399 0171.

Thank you, J welch

Desired outcome: $back

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6:03 pm
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Omaha Steaks - Requiring a minimum purchase of $99

My husband and I got a gift certificate for $60 for Christmas. We finally found something we could get for that (12 burgers and some soup) for that amount, already knowing we would have to pay for shipping. Fine. But when we tried to check out, we were given an error that we cannot buy less than $99. So in effect, the $60 gift certificate they sold our Mother is a FRAUD and USELESS. We have told her to no longer give us a gift certificate for this awful overpriced company. Its completely ridiculous to mandate a customer spends a minimum to do business with them. It doesnt make sense. I am willing to pay the shipping...WOW.

Desired outcome: Id like to place my order as it stands

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7:16 pm
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Omaha Steaks - phone attendant

I was given a certificate for Omaha Steaks ( number: 10107056T5TP ) from my company. I called to see if the selections offered could be substituted for something I really want. The person I spoke to was extremely hard to understand and rude. He took a long time to "check things out" and then denied my request even after I offered to pay the difference ( if any). I asked to speak to a supervisor and was put on hold for a very loooong time. Finally, after no response, I hung up.
When I looked on the website, there was a selection that I really want: Four 10 oz ribeyes (#497ANA). Is there any way to use my gift certificate to get the Ribeyes ? Even if I have a supplement some of the cost? Thank you!

Bob Ehrman... 636S 1500W, Vernal, UT 84078 ph: 435 828 2258
email: [email protected]

Desired outcome: as mentioned above

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10:17 am
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Omaha Steaks - No delivery of purchased product.

Tracking # 952034727852 FedEx Case # C46436851 Order said delivered 12/3/21 11:47 got notified order delivered. Didn't make sense as gps said 45 minutes at least away according to gps on screen. But I called my parents who have Ring doorbell Ring spotlight and Ring wireless in their driveway no package. I called FedEx said delivered at back door. There i...

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12:44 pm
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Omaha Steaks - Omaha Ribeye Crown Steaks (7 oz ea) with complete dinner for 4

With great anticipation I prepared my Omaha dinner my husband and I were gifted by a company we work with, only to find that the ribeye crown steaks were tough when cooked as directed on packaging (sear then oven). Everything I had read lead me to believe they would be delicious--not chewy and tough?
Is this always the case with ribeye crown steaks if cooked the way you directed--sure hope not in case we are gifted more of them!

Desired outcome: ?? just not happy with tough steaks supposed to be outstanding ??

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P
Dec 03, 2021 1:25 am

I’ve heard a lot about Omaha steaks thought I would give them a try was especially interested in the filet mignon, wow was I ever wrong first cut I thought I must have a dull knife second knife was the same the part you could chew had good flavor but a good part of it went in the trash was very disappointed probably Will not buy again

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S
2:53 pm
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Omaha Steaks - Delivery

Order L1507345CYYS

I requested that this order be delivered on 8/28/2021 and only to find out today that it will not arrive until 8/29. My plans are centered on an 8/28 delivery. Please AT YOUR EXPENSE overnight the package. By the way, I spoke to one of your customer service representatives and he was terrible: horrible phone manner and not a good listener.

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5:29 pm
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Omaha Steaks - Order not delivered as scheduled

I have not received my order, which was supposed to have been delivered on 9/18/21, and as of 9/19/2, 5:19 EST, I still have not received it. I placed this order in sufficient time so I could serve it for Sunday dinner today (9/19/21). I call Omaha Steaks customer service department informed them that FedEx did not know where the order was. I requested a refund from the customer service department, but he was that Omaha Steaks did not provide refunds for late deliveries and that it was FedEx responsibility. I have placed many orders with Omaha Steaks and this is the last order I will place with them.

Tracking number 952029779791
Invoice number 49778833001001
Anticipated ship date 9/15/2021
Scheduled delivery 9/18/2021
Service type FedEx Home Delivery

Desired outcome: Refund my money and have my order returned to them wherever it is.

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8:22 pm
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Omaha Steaks - Quality of meat and inability to use the gift card that I was given

I cannot find a way to contact Omaha Steaks online and I don't feel like dealing with a phone representative. I signed up for an account under my email address less than a month ago and now, all of a sudden, my account is gone so I had to sign up for a new account. Well that all good and fine but then I couldn't use the $25.00 "gift card" you sent me so...

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6:20 pm
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Omaha Steaks - Orders & staff

First off I love your meats but I'm to the point of not ordering from you anymore. My 1st order was perfect, the 2nd had none of your seasoning as well as the 3rd. Something exploded all over that 3rd shipment. I called the 800 # & talked to a man who gave me a $25 off my next purchase. I called last week & the man's accent was so thick I had to cancel my order. I called today & the same thing. The woman kept trying to get me to buy this & that. I canceled my order again! Also she said she couldn't give me my $25 discount! 🤬[email protected]

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9:40 pm
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Omaha Steaks - Extremely chewy not edible butchers cut top sirloin steaks cooked medium and medium rare

Please be advised that my wife and I have been extremely disappointed the last few times with the quality of Omaha steaks we have ordered which has been far from what we have grown accustomed over the past 30 years. Even more disappointing were the butchers cut top sirloin steaks my wife recently purchased from a local Omaha Steaks store in Schaumburg, IL as they were extremely chewy and not edible for the most part where the majority of meat was thrown down the garbage disposal. Needless to say, I feel this to be inexcusable and no different than throwing money down the garbage disposal. Moreover, I couldn't help but notice the overwhelming number of negative reviews online pertaining to Omaha Steaks. This in turn appears to support my perception of the quality of your steaks as it doesn't seem to be what it used to be. What say you?

Desired outcome: Some type of remuneration/compensation for money spent on steaks unable to be consumed

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Omaha Steaks - Delayed delivery

ORDER DETAILS Order Number: M0916032DQKK Customer ID: ONL-033102850 Recently this order was delayed because payment for an add on (chicken slices) hadn't been authorization for a $28 payment by credit card hadn't been received. In checking with my bank, they show no request for payment by Omaha Steak for that amount. Therefore not having this order...

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3:37 pm
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Omaha Steaks - Beef Ribeye Steaks 4 pcs 8 ozs. BOx 487

Gentlemen: This to inform you that I have been your customer for more than 20 years, and I always loved the quality of the steaks.
My issue here regarding Ribeye Steaks that I received in the last 3 purchases. The last one mentioned as above was terrible.
Hard, no taste at all, it was not an oblong steak, it looked like to me more than a trimmed New York Strip . I had to pay for 4-80z Ribeye $99.00.
When a placed the order I discussed with customer's service representative, I told her exactly what I wanted. When I receive the shipment just looking at the steaks, unfortunately were not what I use to receive long time ago .
Mr.Simon what happened to the nice and beautiful oval Ribeye Tenderness, Rich flavor, marbling with a little fat inside creating juiciness and testier?. How I can I get some of them?. In the past I also tried your Crown steaks, but I prefer Ribeye. I must conclude that I have been lately very disappointed of the meat you sell, the quality is no longer there.
Further more, I paid a visit to a local butcher shop, and I immediately realized that your steak are not longer at par for what I can buy and even cheaper.
It is not my habit of making complaints, but in this case considering what I pay for your last Ribeye, I will better off and change supplier.
Looking for your comments.
Best Regards
Giovanni Sammarco
#102153

Desired outcome: Resolve the complaint

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12:20 pm
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Omaha Steaks - Meatballs, hamburger patties

I placed a large order for various products about a couple of months ago, and have kept it all frozen in my freezer. I decided to cook the meatballs last week, gave one to my dog and ate one myself at the same time, WE BOTH IMMEDIATELY THREW UP! I've never had this happen in my entire life; obviously they were somehow tainted. Last night I cooked my first hamburger patty which was tough and seemed overly processed, so only ate about half of it, and threw the rest in the trash as I was leary of feeding it to my dog. About an hour later started feeling nauseous, this morning I woke up with diarrhea. I also felt sick after eating the Shepherd's pie, and threw it away as well. Not sure if they are using preservatives or other chemicals, but not happy at all with their products! The only product that seemed ok was the french fries and twice baked potatoes.

Desired outcome: Refund.

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1:45 pm
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Omaha Steaks - Customer service

I ordered a package for my son as a Christmas present and the cooler was waiting outside his apartment door when he returned from work. He and his wife said this was some of the best meat they'd ever eaten so I decided to order for them every month. The following order had to be resent several times. Once, it was sent to 601 James st #615 which is wrong so I corrected Omaha and advised them that 615 James st #601 is my son's address. FedEx failed to deliver the replacement box claiming no one was home when my son was home all day. In fact, I was in the phone with him during the delivery time frame. FedEx delivered the spoiled box 2 days later. Omaha delivered once more, this time successfully. Omaha's reps were predominantly courteous and helpful but I spent several hours on the phone over these issues. Last week I decided to give Omaha another chance and placed an order on 2/5. I triple checked my son's address before I placed the order because of the previous issues. I received an order confirmation email over the weekend and immediately noticed that the address was wrong. Someone at Omaha must have tried to be helpful and cut and paste from the previous order which changed the address. I was able to edit the delivery info in this email and I corrected it. I called Omaha Steaks customer service this morning to verify and confirm that the change had been received. I spoke to Melanie who said "I don't see how that could happen ..." My interpretation of that comment is that she doubts the veracity of my statements. There's no way an employee could make a mistake so it must be my fault. She has no reason whatsoever to accuse me of lying . What would be my purpose? Since I don't entertain those baseless accusations, I disconnected the call.

Desired outcome: Melanie owes me an apology (I don't expect to get one) and she needs retraining.

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1:07 pm
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Omaha Steaks - Chicken Fried steak

My sister sent me a gift pkg. for Christmas that included chicken fried steak.
I had never eaten that before. I followed the recipe just as it was written. I HAVE NEVER TASTED ANYTHING SO HORRIBLE IN MY LIFE. THEY WERE SO PEPPERED DOWN THAT THEY BURNED MY TONGUE. THE MEAT WAS SUPPOSED TO BE STEAK. IT WAS DIFFERENT FROM ANY STEAK I HAD EATEN BEFORE.
I NEVER DID LIKE YOUR GROUND BEEF PATTIES. WHY DO YOU HAVE TO INCLUDE THEM AS A SPECIAL BONUS>?
I had never eaten red velvet cake before. it was absolutely scrumtious!
I am going to buy a red velvet cake mix and see if I can make it.

Judith H. Khan

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4:18 pm
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Omaha Steaks - Customer service supervisor behavior towards me

I am beside myself with how I was treated. I began recording him when he got personal by describing my behavior. I was at his mercy for his help for I was out my products and had already waiting 46 minutes on hold. It was awful. I could not take it anymore and I hung up, but not before I collected this information. I was told it would be in a check pending state and that it is under my customer #031782621

Please, can someone call me? I need my food by thanksgiving. I cannot go to a store with covid. I am a loyal customer and need assistance asap!

The supervisor's name was Scott.

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5:29 pm
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Omaha Steaks - Product and service

To Whom It May Concern; 10/24/20 06/29/2020 I ordered #B5707850ZJKD, customer # INC-031007406 order # 46365907-001 for $ 79.99 attached I used my Steak Lovers reward points of 433, to be used off this order called Custom Gift Certificate # 9300 OS wrote, thanks you for ordering from our incentive specialist. My order never passed processed. Two week...

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5:13 pm
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Omaha Steaks - Product and delivery

The order was placed August 31. Was told it would be delivery in 5 days on September 5. The half of the order was deliver September 12. The 3 bottles of wine was not included. This is unacceptable and messed up my birthday present for my daughter. I was going to order my other daughter and my sons gift with them. Since, I got poor service I will not.

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11:36 pm
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Omaha Steaks - They where out of stock

I want to say that this company is not professional, customer service are rude, they over ride you when you are trying to speak. I was promised an order and paid and extra 20 on top of delivery and was informed a day before that they where out of stock! Which let me clarify when I spoke to the supervisor he was the rudest person and said o well sorry!

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Apr 29, 2020 1:25 am

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7:52 pm
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Omaha Steaks - Quality of their food

I received a gift from my parents early several days ago. I was speaking with my parents and the subject came up of the gift they sent. At first I did not want to hurt their feelings telling them I was not happy with the quality of your meat, in particular the burgers. These patties are the worst Ive ever had. Im a retired firefighter/paramedic of 34 year...

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