Pizza Hut
reviews and complaints

I placed a order online on October 31st 2023 at 4:26 p.m. at your location at 1708 East Pawnee Wichita Kansas 67207.
I spoke with a young lady by the name of Kathy.
She was so nice and helpful.
I could actually hear the smile and her voice.
That's what I consider a good hire.
Keep up the good work with your training and development of your employees.
I see such an improvement.
I'm very pleased

I had a really bad experience with PizzaHut. I remember two years ago I said I wouldn't order from them again, but I thought I'd give them another chance. Big mistake! I placed my order at 7:48 pm and it's now 10:15 pm and I still haven't received my food. They promised delivery in 25-35 minutes, but that was clearly not the case. I've been on hold twice, once for 19 minutes and again for 27 minutes. I placed my order online and paid $35, but they never answered the phone. The staff is young and unprofessional, and they use bad language and scream over the phone, even when it's their fault. I wouldn't be surprised if they spit in the food for their own amusement.

Now, I'm worried about my money. What happens if I don't get my food? Do I have to wait 3-5 days for my money to be refunded? This is crazy! They shouldn't accept orders if they can't deliver on time. I strongly advise you to avoid ordering from the Broadway Ave Cleveland Ohio location.

I recently had an experience with Pizza Hut at their location on 1949 Finch Avenue. I called their phone number, which is ***313, and unfortunately, it was a horrible experience. The first time I ordered from them, I requested macaroni with bacon, but they didn't send me any utensils or napkins. It was quite frustrating, and I stopped ordering from them altogether.

However, I do like the way that Pizza Hut makes their pizza, so I decided to give them another chance. I ordered online and was happy to receive 5 points, which allowed me to get a free pizza with 2 toppings. I was excited to redeem my points on Super Bowl Sunday, but when I called to place my order, I was told that I had to come in and get the pizza. Unfortunately, I am handicapped and cannot walk, so this was not an option for me. I was confused because I had ordered 5 pizzas before, and no one had mentioned that I had to come in to get the pizza.

Overall, I was disappointed with my experience with Pizza Hut, and I don't think I will be ordering from them again. If any management personnel would like to speak with me, my phone number is ***606. Thank you for your time.

Pizza Hut, oh boy, where do I even begin? As someone who has been around for a while, I remember the good old days when Pizza Hut was actually worth the money. But now, it's just a sad excuse for a pizza joint. I mean, seriously, I'd rather eat a moldy piece of bread than waste my hard-earned cash on this subpar excuse for food.

Let's start with the thin crust pizza. It's paper-thin, like seriously, if you doubled it up, it might pass for single-ply toilet paper. And don't even get me started on the "Hand Tossed" pizza. It's supposed to be thicker than the thin crust, but it's still not as thick as it should be. I mean, I hand-tossed it straight into the garbage.

And the sauce? Well, let's just say that it's as dry as the Sahara desert. There's barely any sauce on either pizza, it's like an Italian sneezed on it and called it a day. I mean, come on Pizza Hut, step up your game.

But to be fair, Pizza Hut isn't the only corporate franchise restaurant that's gone downhill. None of them are worth the time it takes to puke up their food before it destroys our collective colons. So, Pizza Hut, you're in good company.

Overall, I wouldn't recommend Pizza Hut to anyone. Save your money and go somewhere else. Trust me, your taste buds and your colon will thank you.

So, my daughter called me up the other day and asked me a simple question: "Pizza Hut Pizza or Papa Johns?" Of course, I went with Papa Johns - all the way! But then she told me she was in Gainesville, VA and Pizza Hut was on the way home. No problem, I thought. Pizza Hut will suffice. Oh, how wrong I was.

I took a bite of the pizza before my daughter went upstairs to bed and it was extremely dry. The sauce was adhered to the crust like it had been applied with a squeegee. It was so lacking in flavor that I couldn't even finish the slice. I was disappointed, to say the least.

I decided to call the local Pizza Hut in Ashburn to see if they could replace the pizza. But they refused, saying they were a franchise. I was not happy with their response and decided that I will no longer buy from "Fran" in the future.

On the other hand, Papa John's here in Ashburn is run by "The Colonel" along with his other locations. He's an honorable man who stands proudly by his product and service. I have never been disappointed with their pizza and will continue to be a loyal customer.

Overall, I was disappointed with my experience at Pizza Hut. The dry pizza and lack of customer service left a bad taste in my mouth. I hope they can improve their quality and service in the future.

I recently had an experience at Pizza Hut in Abbeville, La that left a bad taste in my mouth. The manager, Christian Boudreaux, was extremely unprofessional and disrespectful. He was loud and rude, and even told me to kiss his you-know-what. I couldn't believe how poorly he treated me as a customer.

To make matters worse, another employee named Dallas Miguez got involved and things escalated quickly. He pushed me in the parking lot, which was completely unacceptable. I defended myself and punched him back, but now I have to go to court for fighting. It's ridiculous that I have to deal with legal issues because of their behavior.

I have everything on voice recording and I plan on reporting Christian Boudreaux and Dallas Miguez to the corporate office. No one should have to deal with this kind of treatment from employees at a restaurant. It's unacceptable and I hope that Pizza Hut takes action to address this issue.

Overall, I would not recommend eating at Pizza Hut in Abbeville, La. The behavior of their employees is completely unacceptable and it's not worth the risk of dealing with them.

I recently ordered from Pizza Hut and I must say, I was extremely disappointed. This was my first time experiencing such a letdown from them. I received my order and to my surprise, the pizza was cold and to make matters worse, it was the wrong order. I had ordered two pizzas, one with barbecue sauce and extra sauce and the other was a hand-tossed pizza with banana peppers and extra cheese. However, I only received one pizza which was cold and breadsticks.

I immediately called the store to report the issue and was put on hold for a whopping 10 minutes before finally getting through to someone. The representative tried to offer me a discount for my next order, but I was not interested in ordering from them again. I declined the offer and requested a refund for my entire order, which they eventually agreed to.

I must say, I am extremely disappointed in Pizza Hut. They seem to be making huge mistakes lately and their ordering system is so disconnected that they are not listening to their customers. It's really sad to see a once great company like Pizza Hut fall so far from grace.

I used to work for them and I know how things used to be. So much has changed and not for the better. I will never order from them again. I can find better pizza that is not delivered cold and incorrectly. Even the breadsticks they sent were cold, can you believe it? Pizza Hut, what is going on?

Overall, I would not recommend Pizza Hut to anyone. They have lost touch with their customers and it's really a shame. I hope they can turn things around before it's too late.

I recently visited PizzaHut and was extremely disappointed with the service and hygiene of the facility. It was evident that employees were smoking marijuana and drinking inside and outside the facility. The manager, Roy, even told two employees to pick up chicken wings and bone out wings from the floor and serve them to customers. Delivery driver Troy was also seen drinking while on the job and inside the facility.

To make matters worse, manager Maria was constantly kissing her boyfriend Troy in front of customers and in the office. The main manager, Daniel, was aware of these actions but did nothing to stop them. Another cook, Andi, even threw full pizza pans on the make table when coworkers told her she was off at 8:30pm.

It is concerning that these employees are handling food without proper hygiene practices. They go out to smoke marijuana and cigarettes and come back without washing their bare hands before touching food and serving it to customers. The ones using weed on the premises while on the clock are Michael, Tary, Felix, and William aka Andy.

I strongly urge PizzaHut's corporate office to view their surveillance cameras to see how nasty and dirty these people are and how they handle food. I will also be reporting this to the health department. It is unacceptable for a franchise to operate in this manner, and customers deserve better.

I recently ordered some pizzas from PizzaHut for delivery, but unfortunately, my experience was not a good one. The pizzas were way undercooked and inedible. I was really disappointed and decided to call the restaurant to let them know. However, the manager I spoke to was extremely rude and didn't believe me. He told me to bring the pizzas back, but I explained that I had them delivered and asked if a driver could pick them up. He said no and hung up on me.

The next day, I called again and spoke to the GM, but he was no help either. He told me that I had to bring the pizzas back for a refund. I explained that I had thrown them out the night before and asked why I was being punished for the terrible food I had received. He said that was the only way he would refund my money and wouldn't even give me his name over the phone.

Feeling frustrated, I dug through my trash cans and managed to salvage what I could of the pizzas. When I arrived at the restaurant, the GM tried to act like he didn't know why I was there and wanted me to explain again, even though he had hung up on me the day before. He went through the pizzas, actually touching and counting them, and since I couldn't dig out two complete pizzas, he only refunded me for one.

I was really disappointed with the way I was treated by PizzaHut. I had explained to them over the phone that I am a healthcare provider working in a local emergency room and that we order from there all the time. I couldn't believe that they were willing to lose our business by being so rude and unhelpful to me.

Overall, my experience with PizzaHut was not a good one. The pizzas were undercooked and inedible, and the customer service was terrible. I hope they can improve their food and service in the future so that other customers don't have to go through what I did.

Me and my colleagues decided to order some pizza from Pizza Hut located off of south John young and Americana. We placed our order at around 2:20pm and requested for delivery. We were happy to hear that our order was confirmed. We have ordered from this Pizza Hut before and the first time we ordered, the driver took a while to arrive, so we were hoping for a better experience this time around.

However, at around 2:30pm, I called the Pizza Hut back because the total seemed off with the special they offered. After they corrected it, we waited for an hour and still no delivery. I called back and the person who answered said "oh your ticket asked for carry out". I was frustrated and asked to speak to the manager. The manager was not helpful at all and I could tell from his tone that he didn't want to take any responsibility for the mistake. He said that we were read the wrong ticket and that the pizza was picked up at 3:03pm and that he had his best driver on the way.

Finally, at around 3:35pm, the delivery guy arrived and it was the same guy as last time. He wasn't the best delivery guy and complained about not being able to find our store in the mall after coming here last time. When we opened up the orders, they were completely wrong! I called back and spoke to the manager again. I told him that we wanted a refund. He said that we could get a credit but they would make the pizza again and bring it back in 45 minutes. I was not happy with this and said no, we want a refund. He then said that in our store, we couldn't refund a product without having the product there. I told him that we were sending it back with his driver and that we wanted a refund.

The manager was very rude and unprofessional. I will never order from this Pizza Hut again!

I've been ordering from PizzaHut for a while now, at least twice a week. As a hardworking parent, I don't always have the time to cook dinner for my kids, so ordering pizza is a convenient option for me. However, my recent experience with PizzaHut was not a pleasant one.

I placed an order at a specific time and was expecting it to be delivered to my doorstep. However, I received a call from PizzaHut informing me that I had to come and pick up my order instead. This was an inconvenience for me as I didn't have my car at the time. I informed them of this, but they didn't seem to care. I asked for my money back, but they told me I had to wait until the next day or until they closed the store. This was another inconvenience for me.

When I asked for the corporate number, they told me they didn't have it. I then asked for the district manager's name, but they didn't know it either. I was frustrated and felt like they were being unprofessional. I had one person on the phone with me, going back and forth with his manager, repeating everything I said. They placed me on hold for about 10 minutes, and not once did they apologize for the inconvenience.

I decided to call corporate and leave a review. It was only then that they apologized and tried to make things right. However, this was not the first time I had experienced such poor service from PizzaHut. In fact, it was the third, fourth, or fifth time. This is not how you run a business.

I understand that they may not deliver in my area, but they should give me more advance notice instead of just calling me and telling me to come and pick up my order. I can't even be mad at the shift manager because he was new and didn't know what he was doing. I give him the benefit of trying.

Overall, I will no longer be ordering from any PizzaHut in my life. The poor service and lack of professionalism are not worth the convenience of ordering pizza.

ORDER #3240411151512001432006268

Placed on April 11 at 4:15 PM

1 Large Thin 'N Crispy® Pizza

Specialty Pizza: Meat Lover's®

Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork

1 Cinnabon® Mini Rolls

Order Total: $40.32

Payment Method: Credit Card

Received call at 4:35: Said I did not enter my address. They have always had my address in the past when I ordered online. So I asked about this. He said it was my fault for not entering my address correctly. I said, no, it was Pizza Hut's fault for not retaining the address. He argued and said it was my fault. I said please cancel the order and provide a refund.

After a year or two of getting less than average pizza I decided to ask what had changed to make the pizza less "fresh and tasty"...
You've decided to use frozen pizza dough, and the crust is terrible because of it.
After ordering less and less because of the taste of the pizza... Which I now know wasn't really the "taste" it was the freshness of the dough!
I was a manager for 6 yrs at the Hut many years ago and I can see where it saves a lot of time in prep and man hours, but the pizza has suffered.
Sorry, but I'll have to go with a local favorite or Papa John's from now on.
Good luck with your frozen crusts.
Joe N.
Former Mgr Little Rock & North Little Rock Pizza Hut red roofs and delivery stores

I have visited Pizza Hut shopp in Mulund West mumbai 400080 in r mall

I have request for normal pizza with cheese max

I said I am ready to pay additional charges

The pizza delivered was cheese max and there was no marinara sauce in the same

When requested additional marinara sauce not given

When request for Tabasco not provided said no stock

When requested parmigiana cheese not given

When ask for ice not given

Personal incharge name is Santosh time 6.30 pm

Check no 13910

I am tired of being left alone in the store while Trinnity and Victor leave for extended periods of time to get high. They used to get high outside the back door and the whole store would smell like pot now they just get in the car and leave. To make things even worse Trinity spends half her night with her boyfriend in the store and I feel like I am the only one working. I don't want to say who I am because I am afraid I will loose my job for reporting this. This is about the store in Temple Texas

Last night at about 9:12 pm I placed an order on the phone to be delivered to my address. The total order was $75.85. I was told my order would arrive within 30 minutes. My debit card was charged and I never received my order. If they were understaffed or not able to make the order, I should have been told that and my money sure the hell shouldn't have been taken from my account. I need something done about this.

We get Pizza Hut quite a bit 4 days ago that we received was freezing cold and not made the way that we like it or ask for it. When I called the location to let them know how disappointed I was they hung up on me and I couldn't reach anybody after that. Not only was a pizza cold the pizza head here in it and I was disgusted and threw it out. I have attached a receipt of the items that we ordered and I'm hoping that Pizza Hut can make up for this mistake if things can be resolved we will continue to get Pizza Hut regularly like we do

I was sent a coupon code for a free pizza because one I ordered a week ago was delivered cold. I cannot get the code to work online and an employee at the hut said he only takes orders and couldn't help me. I was on the phone ten minutes, hung up and tried again when the same employee said he was connecting me to corporate. Guess we won't be eating pizza tonight. My mane is Sheila [protected] Thank you

I ordered pizza online to be delivered to my son. Got a text saying DoorDash was having problems finding address. I replied with specific directions, bldg and apt no. They delivered to someone other than my son. When I called pizza hut they told me I had to take it up with Door Dash. Door Dash never called me back. I ordered on PizzaHuts website apparently if they are short drivers they dibbi it to DoorDash. I asked for a refund and they refused. $35. worth of pizza and 10$ tip. This is ridiculous Pizza Hut should have honored this it is not my fault they sent to DoorDash. I regretfully will never order pizza from PizzaHut for fear this will happen again. Sad!

Ordered two supreme pizzas and 2 bread sticks. Requested no onions at all on the supreme pizzas. They put onions on it and burnt the crust pretty dark dark brown. Called to complain and got put on hold then hung up on twice! Tried calling corporate. They told me three days two weeks and no resolution! Happened November 14th 2023 total amount was 27.39. I have the customer receipt. All I want is my refund since it's taken two weeks and today is November 26 2023