Carl's Jr.’s earns a 1.3-star rating from 533 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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stay away
I have been going to Carl's Jr for a long time and occasionally there would be a mistake but I like my food relatively plain so it is understandable but about 8 months ago I placed an order and it was given to me wrong. The next time I went to Carl's Jr I noticed that what I had ordered was incorrect again so I began keeping track on a piece of paper I leave on my center console. In the last 20 Drive Thru Orders they have given me the wrong order 16 times. If I order a Sausage Breakfast Sandwich I get Ham. If I order Anything Plain with Cheese only I get it plain without any cheese. I have even ordered a fish sandwich plain with cheese only and when I got home there was a slice of cheese between 2 buns. No Fish. Enough is Enough. You guys have become a joke. Most of the time I am happy when the drive thru person even speaks my language.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude district manager
I used to work for Carls Jr. and I did not like the attitude of the District Manager. He would always tell all the crew smile smile. He would never smile and he wanted great service when he was not setting and example. Also he has a lot of shift leaders that do not know how to treat the crew as well they scream at them. I got terminated from Carls Jr. because of 2 guest complaints I got I know the guest is always right but i dont find it fair that I got terminated and the rest of the shift leaders there have gotten a lot of complaints and you still have them there. Thank you for your time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I absolutely love Carl's Jr, the food is great and so is the service until I came to this recent open Carl's Jr. in Carson, Ca on Del Amo st. Which I was happy about because it’s close to the University I attend. The woman in charge (wearing black with no hat) was rude, very disrespectful, and gave me the food incorrectly.
At the time when she was taking my order she ignored me and left before I completed the actual order leaving me talking to the register only. Therefore I repeated what I said two more consecutive times. She kept speaking in Spanish to the other employees around her and she still didn’t pay attention to what I was saying. Finally I purchase my two sandwiches.
When I receive my order and left and I saw what I order was wrong. I went back in right away and told her I wanted mayo on the big Carl like I told her. She responded with an attitude saying that I never mention that to her, when I did three different times. Did she listen to me as the consumer? No she didn’t and she didn‘t give my order how I wanted. This was very disappointing and I’m very unhappy about it.
I absolutely love Carl's Jr, the food is great and so is the service until I came to this recent open Carl's Jr. in Carson, Ca on Del Amo st. Which I was happy about because it’s close to the University I attend. The woman in charge (wearing black with no hat) was rude, very disrespectful, and gave me the food incorrectly.
At the time when she was taking my order she ignored me and left before I completed the actual order leaving me talking to the register only. Therefore I repeated what I said two more consecutive times. She kept speaking in Spanish to the other employees around her and she still didn’t pay attention to what I was saying. Finally I purchase my two sandwiches.
When I receive my order and left and I saw what I order was wrong. I went back in right away and told her I wanted mayo on the big Carl like I told her. She responded with an attitude saying that I never mention that to her, when I did three different times. Did she listen to me as the consumer? No she didn’t and she didn‘t give my order how I wanted. This was very disappointing and I’m very unhappy about it.
Am a customer that goes every time, why because before i did like going because the shift leader anayeli was not give good service instead she will be siting down on dine with husband every day restaurant dirty. Not helpful to his coworkers. Instead just sit down and talking ti husband . But there's another shift-leader and her name is deycenia but the first time a when i receive a amazing services that i started to go every day. I just what to said she really need a raise she always helpful to co works everyday smiles and therefor everyone's day happy. No matter if she gets bussing she always give a wonderful services
Carls Jr. 445, Mira Mesa San Diego California. Shift Leader Jorge Vargas steals money from the register, deletes orders from the screens, gives free food away, and takes money that customers leave behind on accident. He uses the money he steals from the company for himself. Justice needs to be served. Talks a lot of ### in spanish about his co workers even if they're right in front of him. Funny how his wife use to steal and got caught for it. Somebody set this guy straight..
Went to your store in Cavecreek and Bell Road in Phoenix, AZ today and order my favorite Western Baconcheeseburger and small zucchini. the service is good, but disappointed with my orders. Put too much barbecue sauce and the zucchini is not fresh, and my sandwich only had one piece of onion ring, supposed to be two pieces, I paid $ 6.10 with these order, if i will pay that much, it better be worth it. My name is Tess Miller and my address is 17636 N. 30th St. # 4 Phoenix, AZ 85032 and i thank you.
treated my food like trash
At 5:11:46, on 10/30/2009, I Ordered 2 Big Carl Burgers. One w/ Sourdough bread, because my father cannot consume seeds due to his diverticulitis. When I was watching the gentleman prepare the 2 burgers, which I had ordered (along with my 3 piece chicken strips and chili cheese fry), i noticed not only was he not wearing sanitation gloves (or any hand...
Read full review of Carl's Jr. and 1 commentservice
Today I went to Carl's Jr. Oct.11, 2009. My little sister had ordered a taco salad. The cashier didn't ask the type of meat and we had completely forgetten. When we received the taco salad we noticed the meat wasn't the kind she wanted. We returned to change the order and one of the women in the back cursed in spanish saying, "Estos cabrones ordenan y no saben lo que quieren." It was very upsetting.
Read full review of Carl's Jr.horrible experience
Today is 1-30-08, At 3:30 today I went threw the drive through at a fast food place by my house, When I was taking my food out of the bag I found an ear piece in my food.
The complaint has been investigated and resolved to the customer’s satisfaction.
Anoche alrededor de las 9:49 pm me dirigi a comprar 1 chicken filette sandwich y 1 big carl despues que la cajera tomara mi orden observe que este senor llamado Javier que dise llamarse supervisor que lo que esta muy lejos de las espectativas de dar un buen servicio profecional. Bueno el punto es que senti que este senor me estaba observando como buscando el momento preciso para preguntarme algo y finalmente se dirigio hacia mi y me pregunto sin algun respeto alguno por su tono de voz y prepotencia y actitud burlona me hizo unas preguntas personales que no era de mi importancia ni de su importancia y yo trate de cortar la conversacion pero el insistio en seguir preguntando por la misma razon yo me moleste mucho y me siento ofendido por que soy un viejo cliente de este restaurante y nunca habia sido ofendido tanto en mi vida este hombre es un abusibo y pesimo prepotente no deberia estar trabajando en ese lugar si siguen empleando personal haci por seguro que vam a perder mucha clientela deja mucho que desear. siento que de esta manera ya no me dan deseos de ir a este restaurante de nuevo despues de las preguntas me fui a sentar y el siguio tirando indirectas con las empladas y con otros clientes que estaban en ese momento lo cual hizo que me sintiera mas molesto y me senti ofendido. espero hagan algo para solucionar este tipo de problemas. este es mi numero de refencia 117 store7083 order number 84. att un cliente ofendido.
bigot mexicans
I always get good tacos at the window... I went inside on june 12th at 11 am...4 mexicans sitting in the kitchen... Ordered a #23... There was about 1/4 teaspoon meat on the tacos... A sprinkle of lettuce maybe 3 peices of cheese... Whats the differance... The window they dont know you are white... I guess carl jrs is owned by the drug cartells... They will only hire wetbacks
Read full review of Carl's Jr. and 3 commentsbourbon burger
I have been eating at Carls Jr since I came back from Vietnam in 1973. I have found their restsuatnts to be generally ok but on average about 50/50% as far as food quality, service, restroom and prices are concerned. I have had several run in's with my two local Carls Jr resturants with poor quality food preperation and quality. I have complained several...
Read full review of Carl's Jr.bad service, refused company discount coupon.
Very bad service. 03-14-2009 5:45pm pst. Receipt # 0664 server #00066 Store #7366. Ordered 2 kentucky burgers, 1 zucchini, 1 3 pc crisp burrito. Presented clip internet promo 1 "dollar off coupon" at carport window to order taker. They checked with a manager refused to honor the coupon. The print out clearly shows it from carl's website and says clearly...
Read full review of Carl's Jr. and 17 commentslong wait to place an order
Cashier was friendly, food was great, but...
For the second time in two visits and with only two people in front of me, I waited in line for 15 minutes because there was only one cashier. The manager was too busy to talk to me becuase she was "the only cook".
I really don't mind standing in line to place an order, but if the one cashier has difficult customers or a long line, she should ask for another cashier to avoid having the customers wait and wait just to place an order.
As much as I love the food here, I will soon take a small downgrade and go to bk rather than face the agrivation of standing in a short line where I have to wait a long time just to place my order.
Carl's jr., please fix this.
Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
confrontational employee/wrong order given
My name is Sandra Cortez.
My son and I went to Carl's Jr about one hour ago just like we do at least once a week. I ordered 10 spicy chicken, one famous star with cheese, three guacamole six-dollar burgers(singles) and an order of zucchini. We waited about 10 minutes for our order and that part I understand. Our number was called and we were given one bag. That didn't look right so without going anywhere, my son and I checked the bag. We didn't have the 10 spicy chicken sandwiches. I went to the person who took my order and told her I was missing 10 sandwiches. She told the woman who put the order together and she checked. She told me I didn't order 10 spicy chicken sandwiches, she said I ordered ten chicken stars. To begin with, I know exactly what I ordered because there were 12 hungry people waiting for me at home, not including my son and me. I told the woman that I was sure of my order and that I didn't order 10 chicken stars, I didn't even know Carl's Jr. had them in their menu. That is beside the point, the employee became confrontational with me in front of all the customers who were waiting for their orders. I was not going to come home with the wrong order or with a short order, so I gave this woman the food and I wanted my money back. She never admitted that she made a mistake, she insisted that I was the one who order the chicken stars. I will never buy my burgers there and I will tell all my friends and family members to do the same. Maybe Carl's Jr should hire people who can take an order right and admit when they make a mistake. I am very unhappy and I expect someone to contact me regarding this situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
i went to carl's jr. last week as i do regularly once a week. service is always good. i ordered 2 nacho tacos 1 big burger, 1 3pc. mini burritos, 1 reg. fry, order of guacamole, 1 chicken sandwich, i got home and there were no nacho tacos, no guacamole and no fry. i went back today and told them and they said when that happens i should of called them to tell them. i agree with them totally BUT>>>> it would of been nice if they would of answered their phone when i called them 3 times! [protected]. and to top it off they never give out a reciept to show what i ordered. anyway i will continue to go there because i enjoy carl's jr. s food. i want to know... as a customer are we supposed to take all out of the bag to check if all items are there i would like to be compensated, so how do i go about that? ladyelaineme@yahoo.com
this happened to me too..
i order a famous star burger combo
i paided it $7 and she gave me a penny back? ( combo was $4.59)
when i finally got my order, she gave me the burger only, no drink no fries. I asked her where is my soda, and she said there are no sodas.
Is it because I'm a kid, they make money off people like me?
Please call the guest relations number with your problem. The number is [protected]. Please tell them that you had posted your original comment on complaintsboard.com.
food and resturant quality
Resturant was filthy, they were out of onion rings, food was cold, produce old, lettuce wittiled, burger patty was room temp, outside windows looked like they have not been cleaned in years took forever to get are food. I will not go their again. They are ruining the carls jr name.in times like this you can't afford to get bad service and product quality.
The complaint has been investigated and resolved to the customer’s satisfaction.
i agree.. i opened up my burger and it was ice cold...
lack of customer service/given wrong order
Ordered drive-thru, the order was taken wrong and they charged me and gave me an order I didn't order. Plus, the food they did give me was GROSS and I would never order this item, they have no phone number on their receipt nor any way to complain on the internet. I will not be going back there again.
Read full review of Carl's Jr. and 31 commentsCarl's Jr. Reviews 0
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Overview of Carl's Jr. complaint handling
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Carl's Jr. Contacts
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Carl's Jr. phone numbers+1 (877) 799-7827+1 (877) 799-7827Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click down if you have unsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
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Carl's Jr. emailsmediarelations@ckr.com100%Confidence score: 100%Supportaccessibility@carlsjr.com77%Confidence score: 77%
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Carl's Jr. address6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
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Carl's Jr. social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 14, 2024
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My complaint first begins with this site. They want way too much information. Drive thru's everywhere are famous for this. Just don't use them. Eat there that way your food is hot and you can throw the trash in there cans.
This is true with most drive thru's. We just stopped fast food period and guess what happened? I lost 27 lbs over a 6 month period. Now occasionally I eat fast food but stay away from the fries and soda's and I have maintained my weight loss. Fast food is poison anyway.