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Hungry Jack's Australia

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Hungry Jack's Australia Customer Service Contacts

1300 852 326 (Australia)
The J.M. Smucker Co., 1 Strawberry Lane
Orrville, Ohio
United States - 44667-0280
State Office (NSW)
Unit 16, Riverside Centre, 148 James Ruse Dr, Rosehill NSW 2142

State Office (SA)
86 Richmond Rd, Keswick, SA 5035

State Office (VIC)
Level 1 15-19 Swanston Street, Melbourne, VIC 3000

State Office (QLD)
Unit 9, 441 Nudgee Road, Hendra, QLD 4011

State Office (WA)
355 Scarborough Beach Road, Osborne Park, WA 6017

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Use this comments board to leave complaints and reviews about Hungry Jack's Australia. Discuss the issues you have had with Hungry Jack's Australia and work with their customer service team to find a resolution.

Complaints & Reviews

Jan 01, 2021

Hungry Jacks Kallangur — I ordered through their app and they took the money out of my bank but the store was closed.

On 31st December 2020 @ 10.29pm, I ordered through Hungry Jacks app. The app let me place the order, then...

Kallangur
Oct 09, 2020

Hungry Jack's Australia — Your latest ad

To the marketing folks at HJ: Your ad referencing 'a customer by the name of Jessie, ' whom you...

Oct 03, 2020

Hungry Jack's Australia — Product

I purchased an order on the 3rd of october at 2:40pm from the store in st marys, nsw. After it had arrived, I...

St Marys

Hungry Jack's AustraliaCold burger for the third time

The last three times I've been through a drive through hungry jacks I've found my burger to be completely cold, I find this particularly odd as I custom order my burger, are they just scrapping the pickles off old burgers? Considering your price compared to your competitors im thinking of moving away from using hungry jacks again

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    Jul 06, 2020

    Hungry Jack's Australia — 4 meals, 2 kids and 2 adult meals

    Hi, I'm sending an email to whom it may concern about the south Rockhampton hungry jacks in Qld. 2...

    Rockhampton

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    Hungry Jack's AustraliaItems missing from my order

    I recently visited your Keilor Downs Store in Melbourne. I placed my order via the drive through and went home. I arrived home to find that one of Whopper burgers for my husband was missing. I then had to drive back to the store and ask for the burger in store. By the time I arrived home the rest of my meal was cold. If this was an isolated incident I would not have minded so much however, this has happened on numerous occasions at the same store and quite frankly I am tired of paying for a meal that I ultimately eat cold.
    My name is Cathie and I can be contacted on: [protected] or via email:
    cat.[protected]@bigpond.com

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      Hungry Jack's AustraliaToilet service

      I came here few times in the morning to pick up coffe or some hash brown. I always see they put sign outside the toilet that toilet temporary closed can I know why and how long I been looking this since 1 month now if any issue than why they didn't fix it or they just don't want public use if u have it in ur restaurant than u need to provide this service as well as we are traders or drivers so we looking for convenient service as well thanks

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        May 16, 2020

        Hungry Jack's Australia — Product and customer service Eaton WA

        Waited 25 minutes for burnt burgers, first they said they couldn't burn as they are on a conveyor...

        Mar 12, 2020

        Hungry Jack's Australia — whopper with cheese

        Hi, the last few times I have ordered a whopper without mayonaise and ketchup, it had ketchup. So the next...

        Echuca

        Hungry Jack's AustraliaManagement choices

        Hi
        A customer of some 30 years now wishes to make a complaint.
        My order has always been served on a tray but tonight it came in a paper bag. When I queried the lack of a tray my team member said that management had instructed staff not to use trays. Getting to my table I noticed that it was a wee bit grubby so grabbed some napkins and gave it a wipe, if my meal had been on a tray I could've eaten it on the tray mat and not off a table.which could've had children sitting on it.
        In today's virus conscious community do you think that people should be eating food from a table top or from a clean tray mat?
        I hope this isn't a directive from HO and is just a silly manager exercising her inabilities because it would be terrible if HJ's was suddenly having table tops swabbed for fecal germs and viruses. People need the protection of a wise HO to keep them safe when eating out.
        Kind regards
        Rod Cronin

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          Mar 11, 2020

          Hungry Jack's Australia — refusing refund, being accused of an incident.

          On Thursday the 11th of March 2020, around 1.00pm. My daughter entered Hungry Jacks & bought a burger...

          Cannington
          Mar 05, 2020

          Hungry Jack's Australia — Owed meal or refund

          Around 8pm on 05/03/2020 my wife attended the store in Burwood to purchase dinner for our family including...

          Burwood
          Feb 27, 2020

          Ingle farm hungry jacks — The food it needs an up hall , I ordered a whopper and got one small piece of tomato dry bread

          In store I showed them the whopper and they happy replaced it Then a week later go thru the drive thru same...

          Ingle Farm

          Hungry Jack's AustraliaHungry Jack's online complaints and feedback form

          Don't bother submitting an complaint via Hungry Jacks online, they don't respond. The description of the feedback on the last field of the form was nonsense it was just a selection for different food sides from their menu. If I had to select any it would be the angry onions box but I don't see how that is relevant to the nature of my complaint which was about a whopper and poor customer service. It's a shame such a large company invests so little in their staff and even less in delivering an equal standard of food across all their stores. I get Hungry Jacks 2-3 times a week from 4 different stores. My advice when dealing with Hungry Jacks is ask for a receipt, immediately take a photo with time/date stamp of the receipt, then immediately take a photo of the food with time/date stamp and ask for an immediate refund in store if the food or service fails to meet a suitable standard.

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            Feb 23, 2020

            Hungry Jack's Australia — Bacon bonanza burger meal

            The new store has just opened at Mackay northern beaches, ordered a bacon bonanza delux meal and the chip...

            Feb 17, 2020

            Hungry Jack's Australia — food order

            The last 5 weeks I have been working night shift on the south Rd upgrade, everytime I have ordered something...

            Feb 12, 2020

            Hungry Jack's Australia — whopper with cheese heavy mayo

            On Wednesday night the 12th of February at 7.49pm I placed my order for both my sons meal and my own as we...

            Jan 26, 2020

            Hungry Jack's Australia — whopper & cheeseburger

            Ordered burgers without pickles and tomato however the request has been totally disregarded. I am making a...

            Werribee
            Jan 24, 2020

            Hungry Jack's Australia — maryborough qld store

            Disgusting service received at Maryborough, QLD store multiple times over the past few months. They...

            Maryborough
            Jan 21, 2020

            Hungry Jack's Australia — onion rings

            I'm wondering why you changed the onion rings from the tasty crunchy crumb coated one to the disgusting...

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