Hungry Jack's Australia
reviews and complaints

I tried to fill in a feedback form but Nowra was not listed to what l wrote could not be submitted.

My husband and l went to Nowra HJ's today 13/11/2023 at 4.15pm. We had a lovely experience being the young girl serving me was most helpful and polite. The actual store was very clean and tidy including the toilets. Outside of the store was very tidy with plenty of parking. Our meal was very nice, chips were great and all in all we will go back. Thankyou

My order number was 1774.

I brought the large family bundle and didnt realise they forgot halfthe order. I tried calling and the store had

Closed for pickup.

I was short 2 x Woppers with cheese

Large chips…

How can i get refunded or given what was missing?.. niw half my family dont have dinner as drivethrough will not help.

Thankyou

Lynnette hansen

When I was working tonight, I was abused by my manager and was told that if I was not too hurry up that I was gonna get a written warning even though I have a disability that I have let my managers know about. This happened at Maryborough Hungry Jack’s. this happened at 8:30 that night. and she wouldn’t except my medicals of my disabilities and said that I was “not fast paced like her store” I feel like I was very talkative by her, and I wish to take action about the complaint against her to get her fired

Hi

I would like to ask for a voucher to replace the product I was given please.

I have been a vegetarian for over 30 years and biting into my ham and cheese toasted sandwich was frightening to me. I didn't take my toasted sandwich back for exchange because I was on my way to work and there was no time to take it back. I ordered a meal consisting of a cheese and tomato toasted sandwich, a coffee and a hash brown. I know it is easy to make a mistake and I would normally check it before I leave the store but I was already running behind schedule for work, so I waited around ten minutes before even opening my bag up.

The date purchased was 18th January 2024 at around 10:50am

Drove through drive through, ordered 2x BBQ cheese burgers at first they gave us normal cheeseburgers, my partner parked and walked in to exchange burgers. 3rd time lucky, NOT. Took burgers back in with my partner, only to be treated disgusting and had my burgers thrown at me from a very ugly young girl. If management can't get staff to make a burger properly what are they really doing. After all I didn't get my money back and was threatened with the police. Hungry Jacks Willows is absolutely disgusting.

Took my children to Hungry Jacks Woodridge 9/12/2023. In consideration for the store in general as there were a number of people waiting, ordered food from the kiosk. The Kiosk took my payment of $29.03 however error message was unable to send order to kitchen.

Then politely waited in line to address the error with staff. The manager then turns and says, we are not responsible for kiosk machines. No acknowledgement just I don't really care attitude followed by throwing a number to complain on Monday.

The way this was handled was disgusting! The manager their clearly does not like her job and the disregard and embarrassment experienced is not acceptable.

I still have not received a refund.

5th Dec aprox 8:45 am, went into order breakfast. Unable to do so as registers not being used, been out of action a week now. Could have placed order on computer station but they then needed a card not cash. We are aged pensioners and don’t have a cc only cash, also we could not use vouchers on computer so we miss out again. Come on this problem is just an excuse to get every one to order on their screen computers, less staff that way.

What happened to service, I lodged a complaint last week and did not even get a reply.

Not Good Enough

30/11/23 at 4.45pm went to coolalinga hungry jacks. Ordered two whoppers with cheese and two beef patty’s on their own plus the new western burger with the onions rings on it plus large thick shake. Had to wait for it all and was the only one in drive through. Got home which is about 5 minutes away got food out and all the burger paddy’s were cold except for the two paddy’s on the side. Western burger had half an onion ring on it. Rang them up and complained manager tick our number and told us to come back at another day.

On Wednesday 29th November at 5:40pm, I ordered a meal online from Holland Park Hungry Jacks and have been charged twice for it. When I pushed checkout a message said payment has been received but order has not. It asked me to push confirm where it then charged me again.

I have payed $95.70 for a $47.85 meal.

I would like to be reimbursed for the second transaction ASAP.

My email address is [protected]@icloud.com and my bank details are:

Account name: Caitlin Indelicato

BSB: 064-186

Account: 1062 1769

I bought 3 large stunner meals and was told I can’t get the free glasses with that meal even though in ur tv add it says a free glass with any large meal this happened at beechburro an wednesdayy at 445pm and the store manager that was on was really rude about it no where does it say you don’t get them with the stunner meal please look into this and let me know the outcome

On 19/11/23 at around 4.40om I went through drive through Tempe and ordered 3 whopper meals and one chicken meal, all with coke. I paid for the meals and went to get the food/drink. When I got to the pick up window I was told the pipes weren’t working, wasn’t offered an alternative or a refund. I asked for a refund and I was told she can’t refund me the cost of the drink. If a product I had paid for isn’t available I should be able to get a refund for the cost of the product

I would like a refund for the drinks that I didn’t get( 4 of them) and the customer service of the people working there needs to be looked it

I ordered two large whopper meals with coke and i didn’t get my free glasses.

I came driving back through on Sunday at 2.55pm and ordered a large coke and upon receiving my coke i asked if i could collect my two free glasses and the customer service person said not a problem i will just speak to my manager and did you call first? Of course i called or i wouldn’t have driven from Mudgeeraba to get them.

I don’t know what kind of show you’re running here but to have Shae then come to the window and ask me if i had a receipt for my meals and if i rang up and them give a smug smile with a have a nice day i’m sorry but being a smart [censored] to paying customers isn’t the right attitude. I made her keep the glasses she had in her hands too.

Hi my name is Stacie my son Corey went ask for to spicy burger meals today only got to burger when went up he said he ask for meals that did not give rest to him this cost 21 for to burger I’m quit piss of that is way to much for just to burger yes if was meal I would understand that we’re not nice and mag just walk away I like to know why it cost 21 dollar for just to burger my son has disability and was ever so upset I will wait to hear back from u thanks

Cold uncooked/ heated meat.

On the 29th of October 2023 I ordered burgers from Hungry Jacks. Now they haven’t been heating properly for quite awhile but the bacon deluxe usually are warm. This time nothing was even heated. It appears the meat patties were simply taken from the fridge and added to the burgers. I am also going to report this to the shire as it’s not a once off, as serving prepared hot food at such a low temperature is risk for food poisoning. Food should be getting temp checked as it’s high risk food. I run a business that provides meals and am very aware of quality standards regulations and requirements

Don't go through the drive thru at Hungry Jacks Wynnum West, QLD. I just sat in the line after they took my order stuck there for 40 long minutes waiting to receive my order (10am 28/10/2023). I am sure the other cars next to me in the line up would have been getting angry as well. When I was finally able to get to the last window, the young lady didn't know what I had ordered. They eventually found my order and the burger that I had ordered was stone cold. Sitting in the drive thru that long probably used alot of my fuel in the car too. I won't be going there ever again, do yourself a favor and go to a different store.

I had come thru drive thru today, had the absolute worst experience possible, the girl on second window was absolutely dreadful, most arrogant girl I have met, she was so rude and screamed at me to go down to the waiting bay. I spoke to my sister who had come out of the store to hand out the food to the cars in waiting bay and she said we have just received a complaint about it moments before she brung out my food

I also order my Caramel Fudge Iced Coffee and getting sick and tired of the false advertising.

On your advertising and in the menu your drink has caramel fudge all around the side of the cup.

That's what I'm asking for not a simple Iced Coffee.

Tired of spending money on false advertising and something needs to start being done.

There is huge $1 difference between an Iced Coffee and a Caramel Fudge Iced Coffee.