Carl's Jr. reviews and complaints 1
View all 531 complaintsCarl's Jr. - Charging a higher price than what is listed on the menu
Dec. 4, 2023 I ordered a Guacamole Bacon Cheeseburger COMBO plus another item, paid, and then began to wait for my food. The combo was listed on the menu as $14.59.
When I looked at my receipt I noticed that I had been charged $18.08 for the combo and when I asked the order taker started talking about how it was a problem she knew about and offered to refund the full amount, or, I could just accept the overcharge because she was unable to offer a refund for the difference or charge me the correct price for the item.
So the server knew about the price discrepancy and didn't bother to acknowledge it until I noticed and asked about it.
Claimed loss: Inconvenience for me and the customers that had to wait in line behind while I inquired about the overcharging, had a refund processed, and then ordered a different food item.
Desired outcome: Fix the menu prices and stop knowingly overcharging customers (a higher price than as posted) in violation of California Code 12024.2
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