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The Brick Warehouse Customer Care Service

The Brick Warehouse Corporation

16930 114 Ave
Canada - T5M3S2

Customer Support Phone Numbers

+1 780 930 6000(Corporate Office Contact) 20 14

The Brick Warehouse Complaints & Reviews

The Brick Warehouse / Sofa

Cindy1674 on Oct 22, 2017
I purchased 2 of the same sofas almost 2 years ago. The one sofa was defected and they changed the whole leather cover this past spring and the colour has all worn off. Both sofas are used just as much. I understand that the warranty for the repair is expired. I have always purchased all...

The Brick Warehouse / sofas and dinning room

martha angel on Oct 20, 2017
my Name is Martha Angel I being customer for the Brick for all my time in Canada, always happy to get all my place full of the Brick items, then 2 years ago I got the dinning table and living room, I am not being happy with the quality, even tho I bought the guarantee, I called before to...

The Brick Warehouse / delivery

Denghuic on Oct 19, 2017
Today I should've got my delivery from 12-3:30 after I waited till almost 4. I called in and ask the person picked up she say she don't know anything and she have to contact the driver. I waited another 45 mins for the back but it never happened therefore I called back again waited 5 min...

The Brick Warehouse / product

EnOD on Oct 19, 2017
Good day, I hope all is well. I am particularly disappointed regarding the service I recently got from your Customer Service Team. I got delivery of my Sofa like 2 weeks after the estimated time and when I called I was told it wasn’t booked after I received a call for delivery and I had to...

The Brick / mattress

MuhammadButt on Oct 17, 2017
First of all placing a mattress claim was a big deal with brick store at 565 west hunt club road, Ottawa. After receiving no call for 2 weeks we checked back and the lady said she forgot to submit our claim or gave lame excuse so she submitted claim again with event# 2680001. After 4 weeks a...

The Brick Warehouse / bed frame

Serenawu on Oct 12, 2017
I made a purchase online in august and choiced to pick up at Surrey centre location . The bed frame was purchase for our new home since we just got married in august. But when we opened the box at home, some parts of bed were missing, we couldn't install the bed frame immediately and we hv...

The Brick Warehouse / service

Lulululu on Oct 12, 2017
They have sometimes good discounts, but certainly I will try to buy in anyplace else before choosing this one again. They have awful services. I bought a bed in there and unfortunately, they sold us boxes (it is two, because it is a king bed) for put under the mattress so high that I...

The Brick Warehouse / sectional sofas

Hansmosa on Oct 8, 2017
I bought a sectional sofa on Sept. 28th 2017 at 4pm from Brick store. The sale person was: Hardeep C (Phone# 604-833-1210). What happened to me was unbelievable. Honestly, I wouldn't expect this action from Brick staff because this is will affected their credibility in Canada. When I...

The Brick Warehouse / unethical behavior

Henri8 on Oct 7, 2017
October 7, 2017 My name is Henri Nadeau I am a vet and I am 70 years old. On October 4rth at 1630 hrs my wife and I went to our local Brick Store at 1960 Cyrville road East K1B 1A5 in Ottawa Ontario. With the help of Patrick Stone we found the sectional couch that was perfect for us. On July...

The Brick Warehouse / service

Dooey on Sep 29, 2017
We purchased an extended warranty for our d/w. I called in the have it fixed and was told the tech could come out sept 29. I took the day of work so I could be home when the tech came. I called sept 29th morning to see an approx time when they might be coming. I was informed that yes you...

The Brick Warehouse / leather couch and loveseat

RitaWebb on Sep 27, 2017
Purchased a leather couch and loveseat fro the Brick in Windsor, Ontario. With this purchase I also, bought the extended warranty. I'm having issues with peeling on the couch and sagging cushions, stretched leather, and was told that I would get full replacements initially and now are only...

The Brick Warehouse / customer service

Morgan Wickett on Sep 26, 2017
I would like to make a formal complaint about the manager, Tyson, at the brick in Stonebridge. I was there with my parents who were replacing their chairs under warranty. I have also been a loyal customer of the brick for many years but I will never shop there again. While speaking to...

The Brick Warehouse / my 3 year olds "big girl" bed... mattress, box spring and rails

Jieren on Sep 25, 2017
I cannot tell you how disappointed I am with your team here in Waterloo at the Ira needles location. I have just purchased a brand new home and went to your break location to "test it out "... I ordered my three-year-old daughter her brand new big girl bed making it very clear that I...

The Brick Warehouse / the worst customer service ever!

Maria Alejandra Faria on Sep 18, 2017
This company is irresponsable. The Brick on Douglas St Victoria BC. They have a delivery day established in my contract, I organized everything for that day to receive the merchandise, and they just said that the sales person made a mistake, so the delivery is set up for a month later!...

The Brick Warehouse / worst service I have ever experienced

Deanna Chitolie Cassell on Sep 17, 2017
My name is Deanna Chitolie-Cassell and I ordered a coffee table and two nesting tables from the brick online. This was done Wednesday September 13th. I was confused with ordering to a store so I called the store located at 2770 Victoria Ave E, Regina, SK S4N 6M5 and talked to a girl on the...

The Brick Warehouse / aldo marble kitchen table

Christina Rego on Sep 17, 2017
Hello, I purchased this table amongst other things in June 2017. I had my third table delivered to me today which was damaged again. I advised that I do not want to be inconvenienced a 4th time to have another attempt at delivering me a table. I was advised that the only reimbursement I could...

The Brick Warehouse / customer service

Bing liu on Sep 12, 2017
I purchased a dish washer on 22nd August. And i told the sales the house has already sold, so i wanna you can help me deliver and install it asap. She said yes, and promised you can help my install the new one and recycle the old one. So i paid it immediately for $479. On last Friday the...

The Brick Warehouse / delivery of my sleep chest furniture

S campbell on Sep 12, 2017
Hi I'm in montreal and recently purchased. Mysleepchest furniture... 3 delivery men showed up one morning with my delivery that they left up to me to assemble as the waybill didn't stipulate assembly was required I immediately contacted my salesman who too was in shock of the lack of...

The Brick Warehouse / poor customer/sales service and damaged products

NBG2017 on Sep 9, 2017
I purchased a dining set, a coffee table set, and a sofa set at the Brick store in Surrey, BC When the items were delivered, the dining table had a huge crack on one corner, the coffee table had defects and damages all over, and one of the dining chairs had a huge crack. It was appalling...

The Brick Warehouse / extended warranty/replacement item manufacturer's defects

Kurt Trapler on Aug 26, 2017
Hello, I purchased extended 5 year warranty on a Kitchen Table and 4 chairs purchased from the Brick. I contacted to see what my warranty would cover. The Brick sent over a person to assess. In about 1 weeks time, after being promised to be contacted, I had to reach out to the Brick. The...

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