Menu
CB Furniture Stores The Brick 8231 Campeau Dr, Ottawa, ON, K2T 1B7, CA
The Brick company logo
The Brick
reviews & complaints
The Brick company logo

The Brick

8231 Campeau Dr, Ottawa, ON, K2T 1B7, CA
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Category
Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
P
10:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick - Promised delivery

We purchased two chairs and a loveseat Sept. 25, 2023 from The Brick in Kanata, Ontario. Salesman said chairs were in stock and were delivered that week. He said the loveseat was not available for delivery till mid November 2023. We said that was fine. November 13th I called them only to find out our loveseat has shipped but not expected till December 21st. There is a loveseat at The Brick in Gatineau, Quebec which I suggested they could arrange to have delivered to .me. They said no to that suggestion. Now I do not expect to have this item before Christmas. I would not have made this purchase had I been told not expect to have it until at least December 21st. There is no customer support for the customer at The Brick and this my last purchase from them.

Claimed loss: I haven't lost anything yet. Just totally unhappy and disappointed.

Read full review of The Brick
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
9:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The Brick - damage during delivery and no resolution

The brick after sales service is below standarad compare to other furniture outlet. I have two issue.

First one happen in July 2018. I spent close to 13K on furniture. The delivery team damage the door and left mess all over. Since July 2018 I am following up. After six month I get a call (after few more escalation) to resolve the issue.

The second one happen this month. I started by sending an email, attaching the image and the delivery note. I waited 3 days, no one call. Then I called the store. They claimed that the email server is down and they will call me back. It has been a week since the hone conversation. I guess I will have to wait another 6 months before they look into it. Attached is the proof for both.

I would not recommend anyone to deal with THE BRICK.

Read full review of The Brick
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.