The Brick

Supervisor name is KODIAK... Worst customer service ever...

I agree, I am dealing with the same situation... They kept rejecting the payment from my RBC account, I had to take a day off work to go and pay the amount in cash and now they are charging me a month of interest. I got on the phone and the supervisor would not let me speak and was extremely rude. Every time that I would explain what has occurred he would speak over me and would tell me to let him speak... He then hung up the phone.. SO UNPROFESSIONAL

Ayan
Interested to switch over to ‘Federated Canada’? Beware! There’s a distinct possibility that you’ll regret for your decision afterwards. Before stepping into it makes sure you should be aware of each and every clause in the contract before signing it. Besides, it looks like that positive testimonials on the WWW aren't real; apparently the people who have posted these reviews are fake Federated Canada customers. That speaks volumes about the organizational ethos. My recommendation for you is that make an informed decision after getting a complete surety on the terms of services and commercials.

So we bought appliances from the Brick last year worth over $180000 and paid off everything outstanding as we had the 12 month no pay program. After the 12 months I paid off everything for my sister and my parents card and just had $422 outstanding on my card which I called in early April to find out when its due.

The customer care lady told me it was due on April 28th and therefore on April 22nd I made the payment through online TD bank and cleared the amount. Next month, i get a statement stating that I've extra charges of $54.53 which I was so confused about. So I call the customer care number and talk to them, the girl who first helped me was horrible and spoke to me as if they don't have time to handle such issues. I asked to speak to her supervisor:

The supervisor tells me, We have monthly statements so that you don't miss your payments and call us back saying that we've late charges. Customers always like to call us back and say that we spoke to someone and they told us that its due later and make all sorts of excuses to delay the payment and lie to us.

WELL! I'm not sure how these bunch of low-lifers get a job like customer support which is uttermost important to a company. Anyways, so I said, there is a reason you have a customer care service and a customer care number to help out the customers so I'm not sure why are you trying to show me attitude that because you didn't check your statements, we cannot help you. Your employee screwed up and told me that the due date is 28th when it wasn't and thats why i made the payment accordingly or why would I not make the payment 2 days before when I paid up $18000 i owed you guys. The supervisor kept on arguing and trying to tell me that I'm a liar and customers just lie about these kinda things and we dont buy this kind of ###. I was so pissed to hear that a supervisor is treating me like this when his company approved me for a $18000 credit card loan.

I'm going to take this further and they wanted me to pay them a late fee of $52, I'm going to make them pay me much more for abusing a customer and accusing him of lying.

The supervisors name was LEO from the Corporate Office in Edmonton, Alberta and I would NEVER deal with the Brick again because of such poor customer service.

i worked for a diff credit card. i would think the process how interest is billed would work the same way as what happened to you..
so i would like to share my thoughts on this =)

correct me if im wrong..
i would safely assume that the balance 4579.54 is an "ongoing balance" (that's a term i always use =) and i would define this as: 2 mos or more old purchase; amount that came from prev month's statement; plus prev mos interest/ongoing interest; by this time you have forfeited your grace period coz u paid minimum balance last month instead of paying the full balance)

lets say the agent and you are looking at the same up-to-date statement dated june1 - june 30 2009 with due date July 25 2009 (let's say the grace period is 25days).

you called the agent july 8, *SOME agents would neglect to mention the interest amount from june 30 to july 5 (and this is the $117.74 interest that you mentioned above.)

and what i am saying is that most credit cards would calculate and charge interest every single day if there is an "ongoing balance".

from the time the statement was printed (june 30) to date you called the agent (july 8) there is already interest that yoou owe and this amount will be shown in your next statement..

hope i was clear enough? .. and hope that this was helpful =)
btw how much interest does the brick have? **planning** to open a credit card.. =)

I completely agree. It took me 4 weeks just to cancel the card!

i have had nothing but problems with the brick since i began my brick card

The Brick, or HSBC are a bunch of criminals. I would demand that this money be refunded to you.

Crazy Nazis

I believe this comment should be filed under the company name -Insta-Rent- ... The Brick and Insta-Rent are two completely different companies, simply located inside the same building.

In response to your complaint about the “Payment Protection Plan” please be aware that this would NOT be added to your bill if you HADNT signed for it. If you go into a brick store they are able to print out your original credit application and show you the SIGNED COPY with YOUR signature. If you would like this to be cancelled simply go into the nearest Brick loaction, fill out a small form, and it will be cancelled THAT DAY.

Dont blame others because of your inability to ask questions about the papers you are signing.

Another thing, although it is called the BRICK Card it does NOT belong to the Brick. It is given out by a Credit Lender, or in this case, HSBC so of course they are unable to do anything at the store level as they are unable to look at your personal credit information as it is a SECURITY VIOLATION. It is YOUR responsibilty as a consumer to ask the appropriate questions and understand what you are signing.

Sincerely,
A former Customer Serivce Brick employee

People should sue this company for doing dishonest business and never should go there.

They don’t have any customer service. Only customer service if any they have up until sale, that because their sales reps works completely on commission.

I am a very unhappy, dissatisfied customer. Let me start by telling you that I will never shop at any brick store again, and I will recommend my friends and family not to do so as well.

I purchased everything for my condo from the brick, my bedroom, den and living room are all furnished by items that I purchased in one of thir stores. However, there was disappointed from the get go.

A week before the delivery schedule I found out that the couch that I had bought was missing from my invoice, therefore I was left with no couch. I had to take time off from work a second time, to come in and pick out a different couch. I was also told that I would have help assembling the furniture since I live by myself and had no one to help. However, the gentlemen that brought the furniture left everything for me to do, even the big heavy bed.

There were a few items missing on delivery day, one of which they had left at the store for me to pick up. My question to the sales person was why would I have everything delivered except this one item? As a result, I had to come in a third time and bring the item home by myself. The other pieces, I was told I would receive within 2 weeks.The purchased date was late August and delivery date was September 20th. I have yet to see any of those items.

As a result, one of the items (an ottoman) has been discontinued and the floor model sold to another customer, and 2 lamps which were to arrive end of September are now arriving in December.
I would like to ask you, why would I purchase a lamp that I would not receive immediately? Why would I pay for an item that I will not have for 3 months? The day I made the purchases, I was told that everything was available. I was told I would receive all items on my delivery date (September 20) On one occasion when I called to follow up on the status of the lamps I was told that my whole order was cancelled and there were no lamps scheduled for me. I spent more than 45 minutes, with a less than courteous customer service representative on the phone trying to locate my order.

My frustration, is that the same lamps I have purchased, are available in the stores as a floor model. I am willing to even take those floor models, since I am tired of carrying a flash light around my condo! But every time, the person on the other side of the phone, with great attitude informs me that it is against company policy to give floor models away. I am surprised that they are not willing to compromise once, in the name of customer service and customer retention! At this point, not only am I missing an Ottoman, that no one has suggested to replace, but I'm missing 2 lamps.

I have no idea what to do...any suggestions?

Dear Donna,
I have had similiar problems with these idiots.Go to the Credit bureau in West Hamilton, they walked me through the process, it was painless, actually it felt very empowering to be again in controll of my own credit from these ###s!
Sorry, i can't find anything good to say about The Brick.
Lynda

I've been having a horrible time dealing with The Brick as well! I purchased a couch a little over a year ago, and with it paid for the 5-year Blanket Warranty because I had two cats and was concerned about what they would do to the new furniture. I was shown a document that listed on it all of the damages that were covered under this warranty (which was everything!) as well as how "easy" it was to get a replacement. Now, a year later, I went back to the store with my warranty, only to be shown a completely DIFFERENT warranty, which not surprisingly, does not cover my damages. I am appalled at the bald-faced lies I was told, and how the company deals with good customers. You had better believe that I am fighting with them on this!

So you paid an extra 100$ and got your set 1.5 months sooner than expected? It doesn't work in their favour only it is also working in yours since you dont have to wait that long.
And since the Brick has ZERO control over how fast the manufacture makes the product, I suggest you call the manufacture in China and ### about how the child labourers aren't making your furniture fast enough while they are losing their fingers.
Three words: Suck it up

I completely agree. I aswell am not one to complain but I purchased a couch and king bed on April 21/08 I got the bed right away since it was the only one left in stock and i bought the floor model. the couch on the other hand, The brick told me I wouldnt be able to have my couch delivered until june 5/08 i was not impressed but went with the transaction anyways since they promised it would be no later. after many phone calls and rude customer service. My couch has finally arrived in store today which is NOV.6/08 they also will not deliever my couch until tomorrow since there truck doesnt come out (10 mins) away from their store today. During the wait they were very rude and also would only offer $100 off since it will then cut into "their" cost or i could come in a pick a different couch that was in stock. I will never buy anything from the brick again. also to mention the bed i bought the same day the frame is already broken. good job!

my husband and i needed a new couch very badly so we have been shopping around for a while testing out A LOT of couches until we found the right one, which was hard because most of them were either too soft or rock hard. we fell in love with one but it wasnt on sale so two weeks ago( the secon last weekend in aug i think) and we saw that not only was it on sale but the floor model chair was being sold. It was a good deal and in good shape so we decided to take both. They didnt have the colour of couch we wanted there so it had to be ordered and we didnt want to pay 70 dollars for delivery when we live 5 mins away. we were told it would be in the following friday which worked for us becuase he was on vacation. we arrarnged to use husbands fathers van who lives in hamilton( 30 mins away) to pick up said furniture. on that friday husband drove all the way to hamilton( FIL was busy with work so couldnt come to us) picked up his van drove back to brantford with his nefew to help carry the couch and chair got to the brick and they had ordered us the wrong colour! husband asked what they would do for us becuase we had just got rid of our couch the day before making room for the new one and they said we could drive to missisauga and get it (50+ mins depending on traffic) and have 75$ taken off the price or free delivery on tusday. we took te free delivery on tuesday. the next day ( a sat) we went t my mothers for the day to visit and get home and see that the brick called. He calls them back and they tell us that we didnt call them to tell them what we wanted to do so our delivery has been pushed back to wed! husband states that he was there IN PERSON and told the guy in the back who was dealing with the couch that we would take the tuesday del option. the person onn the phone then wants to know the name of the person we talked to still trying to get us to accept wed delivery. NO WAY! we have no couch! only the chair! where are we supposed to sit?! after some talking they reluctantly agree to the tuesday delivery. They said they would call in the morning and let me kno when they are coming. it is now 10:22am and no phone call yet. If it doesnt come today when we either want a bigger discount for our troubles or we are returning everything and going else where! we will NEVER EVER shop at the brick unless we can take it home that day!

Just so you know, if they call you to tell you your item is in for delivery & you cannot take delivery when they say, they will give it to someone else, They say there policy is after 7 days they will do this but apparently being told on a Monday & a Tuesday that I would have to call back if I wanted delivery of my item next week and then when I call on the Monday I am informed that there is no product.
Guess there 7 day policy which was not disclosed was not honoured. I have a call in to the store but somehow doubt I will be called & if I am will not have my item delivered this weekend. Not impressed at all - quote from The Brick, "Our Commitment is to you...our customer, " If this is true there will the dining set I ordered & paid for delivery, delivered on Saturday. Otherwise bad customer service.

I had a bedroom set delivered. The delivery guy said he could not move all of the items to the bedroom on the 3rd floor, so he left the dresser on the main floor and said he would return. A month later, the dresser is still on the main floor. I have been out of the country so they can not take my calls nor can they call me to organize this. My boyfriend has been calling and they are not returning his calls.

This is unprofessional!

husband just got off the phone with them and now they are saying that they have us penciled in for next friday! I DONT THINK SO! ITS ALL GOING BACK!

12:31 and no call yet husband is on the phone with them right now

Nothing but problems with delivery, merchandise and wrong billing ever since I purchased my appliances 6 months ago. Merchandise is sold but not in stock, end up buying more expensive merchandise. Equal payments is wrong and been paying double and been talking to HSBC and the Brick a number of times to no avail. Brick managers say the problem is rectified but it never is and keep going back to the store. Managers are hardly there. Delivery is constantly cancelled and then delivered to wrong address on wrong date. Washer and dryer are defective and go to store to complain constantly but no one sends a technician or replaces the products. Will never purchase anything at the Brick again as long as I live. Should I seek consumer protection?

My daughter and her family moved from Victoria B.C. to Ottawa on July 1st. Two weeks earlier we bought 2 mattress sets, a chesterfield and a tv set. We impressed upon the salesman that they needed to be delivered on July 2nd because they would be arriving on the 1st with nothing in the house. The salesman in Kelowna phoned the Ottawa store and they assured him that they had everything in stock except the tv. It is now July 23rd and they finally got the order filled. There were a whole bunch of issues between the first and the 23rd and I can tell you that they looked like a bunch of amateurs. We will also never buy from the Brick again.

I too am having problems with trans global services this company's phone are answered by complete and utter ###s I bought a 60 inch sharp aquos TV from the brick it developed a defect in the screen called one of their techs to come and take pictures and send them to sharp sharp then decided to replace my tv with another one they said it will be shipped to trans global services and then they would contact me for a delivery date it's been three weeks now that I have a defective TV I call trans global services and this ### on the phone keeps telling me that I have to call the brick to arrange a delivery date but when I call the brick they tell me to call trans global and guess what they tell me to call the brick this is totally disgusting how they treat their customers trans global services is a complete joke of a company I don't know how they stay in business or how the brick stays in businesse by completely pudding off their customers the brick should have their dealers license revoked their should be a way for us to report this shoddy behavior.

! Worst possible service by TransGlobal ! this is the sixth call to TransGlobal on my LG Stove, with electric control panel. Calls are routed overseas, where people do not know how to deliver, no follow up on promises made; that someone will call you on warranty within 24 to 48 hours, no one does! - VERY DISAPPOINTING!
I was under the impression the 4th service request will qualify for the unit to be replaced... Yeh RIGHT! we are at sixth call with the promise someone will call you back within the 24, 48 hours again...
TransGlobal SUCKS! This is the last time I ever bought anything from BRICK!

All this is so true. I had an HORRIBLE service from TransGlobal and the technician called Patrick no.360 from Services Experts the company whom TransGlobal deals with for the technician. NEVER WORK WITH THESE PEOPLE.

Had the same issue with the parts. More importantly the so called repair man stole about $10, 000 in heirloom and irreplaceable items. When I tried to report the theft the operator brushed it off and would not even reffer me to a manager. Needless to say I have advised everyone I know not to buy anything or get any service or delivery from The Brick or Transglobal. The Brick should stand by their client and the guy should be fired, how many others has he taken advantage of? So please take my advice, don't buy anything there and don't leave a repair man alone in your house, the theft took place in about 5 minutes or less and he had the vacume cleaner on and I had been up one level dealing with someone on the phone then came downstairs and was very suspicious for some reason, vacume was on and laying on the floor not being used, and then much later figured out what had occured.

Our Frigidaire dishwasher, stove, fridge, washer, dryer have all had repair issues in the first year or two. The electronic boards need replacing, etc. Transglobal has been reasonably good, but out too often and delays for parts. Originally bought at The Brick. Planned obsolescence vs quality are an ongoing issue.

I AM EXTREMELY FRUSTRATED AND GREATLY DISAPPOINTED WITH THE BRICK AND TRANSGLOBAL. THEIR IDEA OF SERVICING MY LG RANGE TOP FAN AND MICROWAVE, WAS SENDING A REPAIR MAN WHO NEVER SERVICED MY MICROWAVE BUT TOOK A BAG OF MY POPCORN HOME TO SEE IF HIS MICROWAVE MADE THE SAME NOISE AS MINE. THEY NEVER DID REPAIR MY LG WHEN IT WAS UNDER WARRANTY, AND NOW IT DOESN'T WORK AT ALL. OBVIOUSLY YOU DON'T NEED A GRADE 12 EDUCATION TO WORK FOR TRANSGLOBAL. AND DON'T ASK FOR A SUPERVISOR TO CALL YOU BACK, YOUR MORE LIKELY TO GET BLOOD OUT OF A ROCK FIRST.

I sure wish I would have seen this info first! I have had my new front load washing machine for only 2 months! about 3 weeks ago noticed puddles of water coming from the machine! Also when we go the machine home, we noticed a dent in the side. I called the brick. They offered a $75 credit and said if anything is wrong with it after using it a while let them know. Called back and told them about the leak...said I had to speak with Transglobal. they had a repair man come out...he says the drum is cracked and is really difficult and time consuming to repair. (also will be ordering new sensor control for the dryer as it is not drying well. Cracked drum? doesn't happen from using it...had to have happend from shipping. And...the repair man agreed. Trans Glolal, of course, says it its repairable, we have to repair it! Even after it being 2 months old! The manager at the brick and manager at Transglobal said the only one who can overturn the decision is the manufacturer...samsung. I bet I know what my response will be, but guess I'll have to try that route. I just cannot believe that the store itself cannot take ownership over the product they sell.

Trans global and the brick are the worst companies if you can call them that! I have been worked over many times by them.. I can say to all future appliance buyers DO NOT DEAL OR WASTE YOUR MONEY WITH TRANS GLOBAL! your better off with no warranty

I have an exceptionally long story regarding TransGlobal services and a washing machine, but they have already wasted enough of my time...All I can say is, before you buy the appliance, find out who covers the warranty, if it's TransGlobal...then buy the appliance somewhere else...make sure TransGlobal has no part in the appliance you buy.

Maytag the machine that has lonely repairmen! Yeah sure! I bought a new maytage dishwasher and it died. Took out an extended warranty at the Brick which also uses Transglobal. Of course the part was on back order. Called many, many times just to be told the same thing: we're looking into it, the part is here, the part is there, keep calling your service provider, blah blah blah. Finally the last call to Transglobal their rep actually yelled at me for asking for a number of their head office to request a replacement. She would not give me the head office addresses or phone number or her name. I asked her if she treated all her customers like this and hung up. Another rep phoned me with the same old info, the part is in ? the service provider has been asked to book it, blah blah blah. Maytag/ whirlpool are the same, have not been dependable in my books. I'll never use Transglobal again and think twice about the quality of brick appliances.