Shoppers Drug Mart’s earns a 1.2-star rating from 1550 reviews, showing that the majority of customers are dissatisfied with shopping experience.
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pharmacist service
Good afternoon I have a prescription which has been really hard to find, I have called over 15 places so far, so I started faxing the prescription with the message "Please call me if you have this medication." This lady, Lucia Bertelli, called me to say that what I was doing was "illegal", she was really rude. That's not the way people should be treated...
Read full review of Shoppers Drug MartLife brand facial cleansing wipes
I have always bought PC Facial Cleansing Wipes for years and have been extremely satisfied with the product. When Loblaws and Shoppers joined together the product I used was removed from the shelves and then a while later this Life Brand product was put on the shelves in its place. I would like to say this is one of the worse products I have ever had the...
Read full review of Shoppers Drug Martprepaid visa card
I purchased a 250 with my cash yesturday Jan 13th at a store in Richmond hill Ontario... the card was activated, I called the Visa card company and the 250 was on the card, since yesturday I still am unable to use this card It is declined everywhere I try, even for 20.00 or 10.00 today??? I css as liked the visa company, they said they are showing the...
Read full review of Shoppers Drug Martmanagement
Recently with the new manager at shoppers at the Jane and Finch location there has been alot of stress in the work place. There are incidents where staff are being fired and replace with favourable ones (people of their own culture), staff who call in when they are sick are ask without any compassion to get someone to cover their shift, and if they can't...
Read full review of Shoppers Drug Martpharmacy
Monday, January 2020 - 4:45 PM Was given a buzzer. Buzzer never went off - The pharmacist didn't let anyone know they completed the order and threw it in a basket. 20 minutes later I asked where my medication was and low and behold it was done! I don't understand the point of the Buzzer, so get rid of the false hope... Thank you for the major inconvenience today!
Read full review of Shoppers Drug Martpharmacy
I called the pharmacy to request a pick-up for my husband for pain medication needed to fill on extreme pain only. I called the automatic fill telephone option but when the wait was after 5pm (it was noon), I transferred the line to speak with the pharmacy team to explain I needed it sooner than 5 hours as he was in extreme pain and I was told that they...
Read full review of Shoppers Drug Martservice with online ordering
I am writing to tell you to improve your on line ordering and pick up. First of all - the order took twice as long as it should have. Then I never received an email that the items were at the store. Then when I went to the store to ask about the items they said that ordering on line items couldn't be shipped to stores. What? Of course they can be shipped to stores. The only one who knew what they were doing was the Beauty Consultant Manager at Avenue road and Lawrence location. PLEASE improve your on line ordering. I won't order on line again.
shampoo and milk
I've come in to that location twice now to take back something that was not needed nor used or because there was allergic reaction to it I bought milk there and last night and they wouldn't take it back today and th the the lady was rude and the manager Richard was rude cause a scene in the whole store which was very embarrassing I'm also I bought some...
Read full review of Shoppers Drug Mart and 1 commentpharmacy
I've been coming to this location for the past 12 years and time after time it's nothing but disappointment but AYO has topped it all off for me. AYO has to be one of the rudest people I have ever meant. I can't believe shoppers employs such people with disgusting attitudes. He likes to speak over you and doesn't care what it is you are trying to say. I'm...
Read full review of Shoppers Drug Martunacceptable customer service
I have been having an issue with placing an order online, I have called the customer service phone number on at least 6 different occassions over the last two weeks and no one seems to be able to help me. I'm basically being told, "I'm sorry our system is not accepting your order" with no offer of further assistance or compensation for the excessive amount time and frustration this is causing.
I would appreciate someone getting back to me to help me.
If the system is not accepting your order then you did not pay for anything. So why do you think you are entitled to compensation? Scammers. They exist everywhere. SIgh.
To my shock and disbelief there was a child no more then 13 yrs old working in the pharmacy
12/21/2019 I was in the shoppers drug mart today on Indian rd. to pick up medication. To my shock and disbelief there was a child no more then 13 yrs old working in the pharmacy. He appeared to be stocking the shelf's with drugs, wearing a shoppers uniform. In this day and age when kids getting high are younger and younger it alarms me that you let a child...
Read full review of Shoppers Drug Martservice
Hi! I live in the area for more than 6 years and regularly use shoppers drug mart, if not daily at least 5 times a week, the manager lady is a very rude person in general but I have seen her yelling and being mean to the other ladies who work there, she seems annoyed everytime she is at the cashier, if I ask for lottery tickets she clicks her tongue on me...
Read full review of Shoppers Drug Mart$100 gift card
Hi,
I am writing to inform you that I bought a $100 Gift Card for THE KEG Steakhouse + Bar on December 12th 2019 at 8:52 AM from your store located at 75 Nipissing Road, Milton, ON. to be used as a wedding present for a friend.
Unfortunately, soon after the purchase I realized that I made the wrong selection of the card.
Therefore, I went back to another location 10048 McLaughlin Road, Brampton, ON which is close to my home in order to do a quick exchange on the same day to avoid any unnecessary delay. The lady at the cash register refused to help me and recommended me to seek help from the head office. She assured that an exception can be made if I approach the head office.
I was absolutely clueless about the final sale policy on the Gift Cards. And neither was I told by your Sales Representative this morning at the time of this purchase.
I am not looking for a refund. So, I request you to kindly instruct the Shoppers Drug Mart locates at 10048 McLaughlin, Brampton, ON to allow an exchange or a store credit for this purchase so I can buy something else.
Also, I request you to train your employees so that they inform the customers about the final sale policies at the time of purchase to avoid any misunderstanding.
I am a student and $100 is a lot of money for you. I hope you can make an exception for one first and last time. I shall be grateful to you.
For further details contact me at +[protected] or email me at [protected]@gmail.com
Looking forward to a favourable response.
Thank you kindly,
Richa T
prescription and cashier service
I have been a customer at this location for 20 plus years.When Mike(do not know his last name) was running this store he was the best pharmacist .I am a low income earner and Mike put my fee down to $8.83.In the last year I have been covered by government drug plan until a couple weeks ago.I went to get my prescriptions this week and she (the new...
Read full review of Shoppers Drug Martmakeup application
I had my makeup done at a local shoppers this past friday and ended up with a major eye infection. I had to miss a day of work to seek medical attention and needed antibiotics to clear the infection. Doctor advised me to throw away all products used since the application which is well over 100$ of product let alone a days pay and the need to have to use antibiotics for 7 days
I have photos however they cant be loaded on this email due to size
pc optimum
I've been waiting 2.5 months for a response with an issue of not receiving bonus points on a 20x the points day. I've followed up several times, but have not heard anything back. The lack of customer service is shocking.
I initially advised PC Optimum of the issue through its automated phone system. After receiving no response, I sent a written message. I was asked for the receipt.
I submitted my receipt as requested on September 24, 2019. Since then, I have followed up on October 27, November 7, and December 7, but have been completely ignored.
The case number is [protected].
the store
On Friday, December 6, 2019, I came to Shoppers Drug Mart, located at 4827 Kingsway, Burnaby, B.C. V5H 4T6. I knew they had changed their hours - they used to be 24 hours just a few months ago, but now closed at 12 midnight. However, I just had to pick up a quick item last minute, and keeping close watch on the time, I arrived at 11:56pm on Friday. The posted hours on the store door also indicated that it was open until 12 midnight.
However, despite arriving several minutes before the time the store was supposed to close, the doors were already locked. I could see several employees inside, including a security guard and 2 Shoppers employees by the cashier. They just looked at me and shrugged, and they refused to let me in although I knocked and pointed to my left wrist (indicating the time).
After having made an extraordinary effort to make it before closing time, it was incredibly frustrating to be mocked after having the doors kept closed during opening time. It is tantamount to fraud to post open hours and then not keep them. This was especially frustrating because the next nearest grocery store is in a different municipality and quite a drive away.
manager accused and embarrassed me in check out line
Today when I brought my items for check out to pay for them. The store Manager Alana asked me out of no where, where are the eye lashes?! I had asked her what lashes she were referring too. I didn't have any eye lashes with me. She said I saw you with them. You could have dropped them in the aisle. I had to empty my pockets to prove I didn't have them. I...
Read full review of Shoppers Drug Mart$500 visa card
Hello. Last month in November my friend (Robert Crosswell) purchased a $500 Visa Card with cash. He brought it home went on line and tried to activate the card. The activation would not work. He brought the card back to the store and they told him that they would not give him back are refund and that they shoppers worked on behalf of a third party in order...
Read full review of Shoppers Drug Mart and 1 commentpc bathroom tissue
Bought today only 1 PC Bathroom Tissue at $3.99 on dec 01, 2019, 12:32pm receipt details [protected] 3 total $26.51 And I was charged for 2. I was busy unpacking my cart while the cashier has the screen in front of her and packs up my bags as she scans the items through. She is supposed to be attentive to all products charged to customers. It i...
Read full review of Shoppers Drug MartShoppers Drug Mart Reviews 0
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About Shoppers Drug Mart
Overview of Shoppers Drug Mart complaint handling
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Shoppers Drug Mart Contacts
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Shoppers Drug Mart phone numbers+1 (800) 746-7737+1 (800) 746-7737Click up if you have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 1 1 users reported that they have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number Click down if you have unsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 8 8 users reported that they have UNsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone numberCustomer Care
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Shoppers Drug Mart emailscustomerservice@shoppersdrugmart.ca100%Confidence score: 100%Supportlgogas@shoppersdrugmart.ca92%Confidence score: 92%communication
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Shoppers Drug Mart address243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
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Shoppers Drug Mart social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 02, 2025 - View all Shoppers Drug Mart contacts
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