Shoppers Drug Mart

Bad service.
A month ago I called in my credit card so that my prescriptions could be delivered.
I have been going to this Shoppers drug Mart for over 50 years. I usually pick up myself but with Covid 19 I thought that I would take advantage to their delivery.
I was called in because the clerk did not record my credit card properly.
I went to pick it up. The owner was there and he was angry at me for some reason, I was not happy because they could not find my prescription. It turned out that it was sent for delivery. the owner was very rude to me and wanted to talk further to me. I am not well and have only so much energy. I politely declined and as I walked away I said that he would never renew any prescriptions for me.
Today I was called by a clerk to say that they had insulin for me and ask if I had ordered it. I said that I did not.
They the clerk said that in any case his boss m amro pharmacy ltd #1544 416 491-2277, would no longer fill my prescription!
Is there anything you can do to continue there. M6y MD. Dr. Chiu [protected] has my medications list and orders there.
I had an attack of anxiety about that phone call that came out of nowhere and I am not well.
Can you help me please?
Please get back to me and let me know.
greta. [protected]@gmail.com
thanks you so much.
Greta Capler

I write to report an incident which occurred at the TD Core, Calgary, Alberta, location on Sunday, November 22, 2020, at approximately 11:07 a.m. on this day.

At approximately 11:02 a.m., I accessed the above featured location via the LRT entrance to the store. I made my way straight to the lottery stand to check a Western 649 ticket for the previous nights draw and did not stop along the way to inspect or handle any store items. I was able to check a lottery ticket I had in a plastic wallet I kept in my pant pocket via a lottery ticker scanner mounted at the lottery ticket stand.

At some point, I noticed a sales associated standing directly behind and facing me. After I'd finished checking my ticket, I returned this item to my plastic wallet and then began to make my way to exit doors situated at the mall entrance to the store. At some point I noticed the female sales associate following me for a very brief period and then stopping. I also noticed a female East Indian security guard making her way from the front end mall entrance side of the store to the other end. I passed this guard while making my way to the exit doors.

At some point the female guard turned and followed me and just as I was about to exit the doors, she stopped me and requested to see what was inside my pocket. This guard alleged that she saw me "put something in my pocket". Being taken aback by this allegation and being reasonably upset by it, I refused her request for her to search me. She however responded by stating that if I did not show her what was inside my pocket that she would "call the police." At this point I knew that I had no choice but to show this individual what was inside my pocket, besides I was not permitted to leave the store until I did.

I asked to speak to the manager. When B. Advisor, Maria (this employee did not provide me with her full name) attended the scene I explained to her how upon entering the store from the LRT entrance side I headed straight to the lottery ticket stand to check a lotter ticket. I also explained how I kept this ticket in a plastic wallet. I however emptied all my pockets one by one in order to satisfy the guard's suspicion that I'd taken nothing from the store. This was all done on the shop floor and in plain via of other customers. I was quite embarrassed at having to display the contents of my pockets in the manner described.

During the process of emptying my pockets I asked the guard to tell me what she saw me put in my pocket, but she did not respond. Since I was wearing a parka coat on this occasion, I emptied my two side coat pockets and the pockets to the pair of pants that I was wearing.

At one point a male security Guard of East Indian ancestry attended the scene. After I had emptied all my pockets and since there was no evidence to suggest that I had taken anything from the store, neither Maria nor the two guards provided an apology. There was also no incident report completed with appropriate details provided for me to contact should I have any concerns. Infact I had to ask Maria for her name and that to the female guard. Even at some point the male guard insisted that I tell him why I needed these details.

However this is not the only time that I have been harassed by store security while shopping or visiting the store and this experience goes back to several years. These persons would keep me on rigorous scrutiny at all times and would occasionally appear on the shop floor within a short while of my arrival. In this regard, I would need to know if my name is featured in a facial recognition database of some sort to effect this level of attention that I received while at the store.

Since the guard had assumed that I had taken something from the store she insisted that I subject myself to a search and would not let me go until I'd done so.

Since the guard in question did not contact the manager at her own urging and since she'd failed to review relevant CCTV prior to searching me and since she'd threatened to call the police should I not cooperate, I am of the view that my rights were violated. I would therefore ask the company to investigate the matter.

I purchased an Amazon Fire HD 8 tablet as a gift for my husband's elderly aunt on October 29, 2020 from Shoppers Drug Mart, Mohan Joshi Pharmacy Ltd., 1875 Lansdowne St, Peterborough, Ontario.

I spoke to two different male employees in the digital department about the tablet before deciding to purchase it. At no time did either of them mention that I couldn't return it if it was opened.

A cashier took me through self-checkout ensuring that I got the senior's discount, and she didn't mention the return policy either.

Upon opening the package to set up the device for my husband's aunt, I realized that she would have to have an Amazon account so it was not acceptable for her to use (too complicated as she will be 90 next month).

I tried to return the tablet today at the same store but was told that I couldn't return it because the package had been opened. No one told me about that policy and it is not on the receipt (attached). The receipt actually says, "Retain receipt for return within 30 days." The cashier told me to contact Amazon!

I spoke to a manager who said "Well that's our policy. It's on our web site." I told him that I had spoken to three employees that day and not one of them told me that I couldn't return it if it had been opened, even though I mentioned that it was a gift! He still refused to let me return the tablet. I just want to return the tablet and get my money back.

I've actually gone to Best Buy and bought a better tablet.

200,000 points were stolen by someone at a shoppers drug mart location I do not go to. The event happened on or about november 11, 2019.
Shoppers would have the transaction record and possibly video of the culprit but did not pursue the matter.
Shoppers and pc optimum do not have a strong enough process to validate the redemption of the points. This is something visa or mastercard would not tolerate and would clearly compensate the victim for.
Both shoppers and pc optimum have not responded to many inquiries and refused to help. I have sent numerous emails and tried to call (no one should have to stand for wait times of over 20 minutes). Again deplorable customer service.
I am reaching out to have those points reinstated.

My next step would have to be a complaint to ontario's the consumers affairs.
This is a travesty that shoppers should reimburse me for the theft.

I have attempted to get a flu shot and faced large line ups and out of stock.
I registered online with my info and received an email with a bar code.
Today I visited the Shoppers on Greenbank Road in Ottawa with no line ups. There was no clear indication of the instore registration format, a nice customer told me the counter I needed to go to as he had been not directed and took him awhile to have the correct counter. No lineups inside. When I went to register I was told it would be one hour as prescription priority. Then another pharmacy clerk spoke out it would be 2 hours. There was 4 people there for a shot. I spoke to store manager to better understand your policy as clearly it was not case last week or maybe it was the reason for the wait.
I was told by manager to make a time specific appointment which then pharmacy said there wasn't. manager told me it would secure my shot.

Clearly this all does not seem reasonable no clear.
Maybe a company your size could could make sure that people/ customers who are now depending on you could have clear guidelines and set expectations.
I find it hard to believe prescription should be prioritized with prescription filling.
Stephanie Fraser

Purchased philips bottle warmer two days before. I am not satisfied with the product and try to return at the shoppers store. They claim the sales are final and do not accept and returns for the third party products. Why do they sell in the first place and do not mention anywhere they do not accept the returns. The assistant manager (Jasleen) was not all helpful and even dont care when we urge to help us. She even do not bother to speak to us without emptying a shelf.

As seniors and having been Brampton Ontario customers for over 50 years but it's almost impossible to contact our store by phone to simply ask if our prescription that was sent in by our doctor is ready for pickup. We waited over 15minuettes listening to all kinds of music and repeat messages before hanging up in total frustration. Please please please make it simpler by having them notify us when its ready for pickup.
We thank you for your response.
Brian & Eugenie Johnson
email : [protected]@hotmail.com

I want to know why, during this time of increased use of Canada Post for on-line purchase deliveries, has your store at Six Points plaza in Etobicoke, Ontario, decided that not only should a single person be handling all of the post office customers in the morning but now the employees trained for the post office also have to take passport photos and handle any enquiries/complaints about the photocopier? These services used to be provided by the front of the store staff but now are located next to the Canada Post facilities. It's very frustrating to be waiting in a line up that goes to the third aisle while a single employee takes time from providing postal services to take passport photos or try to fix the photocopier.

On June 12 a bottle of Clarins Body Fit creme was bought for me by a clinician working at the store who is a good friend of mine at the Rideau Store in Ottawa. Before the purchase I asked if the product could be returned and the answer was"yes." Nothing else was said about the packaging and I had returned an item to the store before just using my Optimum card so I thought this was the policy. After using the product for 2 weeks I spoke to my friend who I bought the product from at Shopper's Drug Mart about the product not being effective. She told me to use it for longer. So I did. On July 4 I showed the clinician from the store who I bought the product from that the product did absolutely nothing for my legs. She agreed and told me to return the product to any Shopper's Drug Mart store. I did not have the receipt by now or the packaging but it could be traced on my Optimum card. I was told to phone the Rideau store to get a copy of the bill and have it sent to the Mitch Owens Branch of the Shoppers Drug Mart near me.
So I did this but the Supervisor at Shoppers Mitch Owens branch (after speaking to the Supervisor at the Rideau Centre told me this would not be acceptable. I was told I could not return the product. I asked my friend who I bought the product from to speak to her supervisor at Rideau Centre store and she did. She spoke to her supervisor today and she told me I could not return the product as I didn't have the original packaging (I wasn't told to keep it) and that even though it had been opened they would have taken it back if I had the receipt the packaging and it was within a month. They have a receipt that I bought it from Optimum, it is within the month and so the only thing they don't have is the packaging. But still they won't give me a refund. Today I have called exactly 6 people at the Shoppers customers Care number at [protected] and have been hung - up on 3 times, and no one was of any help. This product cost $55 and one complaint officer actually had the nerve to say I was complaining about something that costs $55 dollars. I am just very discouraged with Shopper's Drug Mart and quite honestly thought you were better than this. All I really want is a refund. I do all my drug need shopping at Shoppers Drug Mart which is just at the end of my street in Ottawa. I have all my family prescriptions at this Shopper's Drug Mart and I don't want to switch pharmacies. But I am very disappointed in the way I have been treated by your store especially given the fact that I asked if I could return the product and I was told yes and not told I needed the original packaging. I can't begin to tell you how many items I buy and if I kept the packaging from all these items my house would be a fire hazard. Please do reply to my complaint as I have been put on hold, hung - up on and not listened to all throughout the day as pertaining to this matter. Yours truly Suzanne Smith