Shoppers Drug Mart Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Shoppers Drug Mart Inc.

243 Consumers Rd
Canada - M2J4W8

Customer Support Phone Numbers

+1 800 746 7737(Customer Care) 173 163
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM

Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / pharmacy lack of service at sdm

Jun 17, 2019

I was at shoppers drug mart at Kingston road and Sandown in Scarborough this evening. I was there around 6:45pm. I went to pharmacy to fill a prescription. There were three staff behind the counter. All three ignored me and then looked at each other motioning for someone else to serve me...

Shoppers Drug Mart / unable to return sealed unused products with no expiry date

Jun 17, 2019

On Monday June 17, 2019 I went to my local Shoppers in Orangeville (broadway and c-line location). I had 3 packages of orthodontic flossers and 2 packages of GUM brand "tree brushes" that my son required specifically for taking care of his braces. In the past these items are not always in...

Shoppers Drug Mart / shoppers drug mart pharmacy in waterdown

Jun 16, 2019

Shoppers Drug MartI submitted my health card (being a senior citizen) and insurance information with the prescription to the young chap. He came back to us saying that I have other insurance and will have to pay for the prescription. He said it would be my responsibility to claim it later. He was in...

Shoppers Drug Mart / Cashier manager

Jun 16, 2019

June 16, 2019 - 8:10 am Store - 125 The Queensway, Etobicoke I went into the store to buy Maxwell House coffee that was on sale. I loaded up cart with 12 cans. Had to wait for someone to come to the cash as I arrived right when they opened. Staff / cashier was walking up to the cash and...

Shoppers Drug Mart / pharmacy

Jun 14, 2019

Hello I dropped off a new prescription on Wednesday morning and asked for pickup the next morning. I went in thwr afternoon on Thursday and it wasn't ready they said 15 minutes. I couldnt't waift around so asked for it to be delivered. It wasn't so went Friday morning and still not ready...

Pharmaprix / 2 items wrong price, from 2

Jun 12, 2019

I bought 2 products from Pharmaprix in Pointe Claire Quebec . 1 item was 7.99, charger for Apple. The second was 3.99 Downy un stopables . I was charged 17.99 and 6.99 . I ask about price .We go together with cashier to check the price . Both was in special last week but price on place not...

Shoppers Drug Mart / error price on item was not giving 10.00 off

Jun 12, 2019

Shoppers Drug MartOn june 13th 2019 I went and made a purchase on a stretch mark product that was 29.99 and was on sale for 7.50. An error on the price occured while I was at cash and I was not giving the product for free. I asked why?and was told that it did not apply. The product had a proce sale that...

Shoppers Drug Mart Creekside Calgary NW / pharmacy service

Jun 10, 2019

Terrible service & extremely disrespectful pharmacist at shopper's drugmart in calgary. With such poor service its easy to see why people resort to online pharmacies so customers don't have to deal with these jerks. Its taken up to 2 weeks to preapre a prescription refill at this pharmacy...

Shoppers Drug Mart / service complaint. unable to return item

Jun 09, 2019

Service complaint. Wife is in emergency and her iPad was low on power. Went to you store closed to the Barrie, ON hospital because it is Sunday evening an hospital store are closed. The way Apple packages their product it is impossible to inspect or really see the full product. Of course...

Shoppers Drug Mart / carnaby sweet cola bottles

Jun 06, 2019

I purchased a bag of Carnaby cola bottle gummies and the first few we ate were fine. I'm at work and I just popped one in my mouth and I had to spit it out the taste was so disgusting. It tasted like I imagine floor cleaner would taste. That was 15 minutes ago now and my tongue is still...

Shoppers Drug Mart / prescription refill

Jun 05, 2019

On Sunday, June 2nd I went into store # 1090, on Northfield Dr, in Waterloo, to refill a perscription. Rx # 9392703, Tx # [protected] I said I would swing by later and pick up the prescription. When I went in on the Monday, June 3rd, to pick up the prescription, I was told that most of it...

Shoppers Drug Mart / disrespectful behavior from worker

Jun 02, 2019

This incident happened at 4524 New St Burlington ON L7L 2Y0 Canada. I went up to an employee who was stocking shelves to ask for help finding an item, this was after I made a purchase at the pharmacy. The employee was very friendly and made conversation while helping me. His manager came up...

Shoppers Drug Mart / pharmacy

May 30, 2019

I get my prescription filled weekly at the King George and 171st store. Two weeks ago the pharmacist called my home phone and said that the ramipril prescription had expired and they had faxed my cardiologist DR. Dana Lee, also the prescribing doctor who wrote the original prescription and...

Shoppers Drug Mart / hp computer

May 30, 2019

David Cole 7:35 PM (4 minutes ago) to hpservicesupport_ams, me, bcc: servicealaclientele I purchased my new HP computer at Shopper's Drug Mart in London. Ontario on Sat. April 20, 2019. It is a 15-da0032 ca, serial number CND 8498JCQ, pruduct # 4NJ06UA#ABL. I am terribly disappointed in...

Shoppers Drug Mart / product advertised, promoted but not available

May 28, 2019

RE: Inkey List skin care products. Despite seeing the products on your website and reading about them in Chatelaine, the line doesn't seem to be stocked in your stores. I visited several locations in Toronto and found that, not only are the Inkey products not on your shelves, but none of...

Shoppers Drug Mart / sale item - no stock

May 26, 2019

Flyer for this weekends 2-day sale included Diet Pepsi and Diet Coke. I made a special trip to the Lansdowne Street store, Peterborough, Ontario (741 Lansdowne Street West) today May 26, 2019. There was not one package of Diet Pop anywhere in the store... nothing! "Sold Out" I was told by a...

Shoppers Drug Mart / service

May 24, 2019

Some woman on the floor was very rude to me around the time of 12:30 pm. My fingers was bleeding badly so I grabbed a box of bandaids and put one on then proceeded to go buy. She was staring at me the whole time I asked if there was something wrong she rudely said "are you going to buy...

Shoppers Drug Mart / rude employee

May 22, 2019

I went to the chestermere shoppers drug mart and I notice that I bought peanut butter that would be going bad in 30 day and I paid full price for it and you guy sell me product that are going to be going bad around 30 days and come back to get my money back and the rudest employee was mean...

Shoppers Drug Mart / life brand anti-dandruff shampoo

May 22, 2019

Shoppers Drug MartI have used this shampoo for years now and I am very happy with the results. The last bottle I purchased was fine until I got about half way through. One day, it just had a weird odour. It almost seemed that it had expired. I looked for an expiry date everywhere on the bottle and did not...

Shoppers Drug Mart / store number: 635

May 22, 2019

I called in my prescription on Saturday, a few days before I required it to ensure it would be ready in time. The pharmacist called me to inform me they didn't have any available in store and it wouldn't arrive until Wednesday. I told them I required it by Tuesday at the latest and they...

Shoppers Drug Mart / service

May 19, 2019

On Sunday May 19th at approximately 4:00 I had occasion to visit shoppers drug mart in Haliburton, Ontario. On that occasion I shopped throughout the store noticing numerous sales reps. Throughout the store. Completing my shopping I sought out a cash counter to cash out with my items to...

Shoppers Drug Mart / store manager at portobello orleans

May 17, 2019

On May 17, I got my bike out for the first time and just when I got to the store I realized that I had forgotten my lock. I didn't want to go back so, I decided to ask if it was secure just to leave it for a less than 10 minutes outside in front of the window. I got in and asked a young...

Shoppers Drug Mart / photo department mistakes

May 15, 2019

I placed an online order for photos to be printed Apr. 27/19 . The email conformation said that I would be emailed when the photos were ready. May 13 and I decided to check the tracking info from the courier. This showed that the photos were delivered and received by staff on May 2nd ! No...

Shoppers Drug Mart / service

May 15, 2019

Complaint re: Shoppers Drug Mart at Scarborough Health Network - Centenary Site - Neilson and Ellesmere On the 13th of May (this week) after finishing my shift as a Volunteer I went into the store to ask for myself and others if the store was going to be still selling Lottery Tickets (the...

Shoppers Drug Mart / bad customer service

May 15, 2019

Shoppers Drug MartHello, My name is Muhammad Ali, I am a regular customer of shopper drug mart from 2012. I always had great customer service which makes me always coming back to shopper drug mart. Today my reason to contact you is, I was treated badly at shopper drug mart at the location mentioned above. I...

Shoppers Drug Mart / flyer advertising

May 14, 2019

Every week wonder bread, advertised--yet everytime i go into the store there is no bread. every single time over the last months & months. store in question is at the Highgate Mall in Burnaby B.C. Ahira Drugs. There is always an excuse. this time i was told --the bread company decides on...

Shoppers Drug Mart / pharmacy

May 13, 2019

On submitting a prescription I ask the clerk if she carried a medication on the script she checked it was in her hand the when it was for it was fill incorrectly. When I returned and ask why they they were out of the medication in that quantity. They Lied to my face. For what reason I...

Shoppers Drug Mart / 1583 marine dr west vancouver employee misconduct

May 12, 2019

Shoppers Drug MartHi there, I have been a long term customer of the shoppers store at mentioned location. Today, May 12, 2019 at around 5 pm I have experienced an extremely rude unprofessional unethical and embarrassing treatment from an employee, who said she was store "supervisor". She was very rude and...

Shoppers Drug Mart / pharmacy and store cleanliness

May 12, 2019

Sunday May 12 approx 10am was at Cornerstone Prince Albert Store #0447. Walked in and look at the at the hand held plastic grocery carriers to use and they are extremely dirty including the ones with the rolling wheels. Wanted to use one but didnt need a metal cart is too big for what i...

Shoppers Drug Mart / unfair accusation of stealing

May 11, 2019

Shoppers Drug MartHi there, I was shopping today May 11th. I always use self checkouts. One of the item that I scanned was face cream but I decided not to get it this time so I canceled the item. After scanning everything and paying I returned cream to the cashier behind me. She said that I also canceled...

Shoppers Drug Mart / contractors renovating one of their aisles

May 10, 2019

I am horrified and disturbed, that Shoppers Drug Mart Fairview Mall location wouldn`t use their common sense and having their contractors renovating one of their aisles after hours. After bringing this matter to the store manager attention relating to the above matter, let me by saying the...

Shopper Drug Mart / management

May 10, 2019

My name is Melissa Cote and I am writing this email in tears after the way I was treated today in Shoppers Drug Mart. I went and bought 2 nail polishes and some makeup pads and the total came to $30.70. I only had $30 cash on me so I told the cashier ok take $25 out of my $30 and we will...

Shoppers Drug Mart / pharmacist

May 10, 2019

After trying numerous over the counter back pain medication, I explained to the pharmacist the situation and asked for medication that is sold behind the counter. I know he judged me by my look and told me he doesn't have any and that all Shoppers have a back order and walked away...

Shoppers Drug Mart / manager at this location

May 09, 2019

Shoppers drug mart Hwy 7 and Martin Grove, Vaughan On On Thursday 05/09/2019 at 9:30 pm I went into this location to upload money on my presto card. The cashier told me that they shutdown the presto machine. However, she said she'd contact her manager. She called and disclosed to the...

Shoppers Drug Mart / abusive manager nancy at 3003 danforth ave toronto ontario shoppers drug mart

May 09, 2019

Items marked on shelf for $6.99 scanned for $12.49. Caucasian white female cashier with no name tag made us wait for over 20 minutes. Caucasian white female assistant manager and merchandiser Nancy refused to honor the publicly posted Price -accuracy -guarantee as per which customer get...

Shoppers Drug Mart / delay in filling prescriptions

May 09, 2019

I have been dealing with Shoppers Drug Mart in Timmins Ontario (227 Algonquin Blvd West store #0671) for 20 plus years. I have a good benefit plan that pays for all my prescriptions and i am presently on quite a few medication for diabetes as well as high blood pressure. My complaint i...

Shoppers Drug Mart / customer service in beauty boutique, richmond centre, bc

May 06, 2019

May 5, 2019 Optimum No. [protected] I went to pay for 2 Chanel lipsticks and groceries (pop, chips, etc). I was told by the cashier, Suely that I am only allowed to purchase 1 lipstick. I responded that I have purchased more than 1 lipstick at a time in the past at your store and at other...

Shoppers Drug Mart / manager and employee

May 06, 2019

Hii I went to store yesterday for perfume I take one of fcuk company and when I check tester the pump ws not working than I talk to the employ that if I m buying the packed one and there is a problem in pump can I change it she said no these are on clearance than I said I wil pay for...

Shoppers Drug Mart / pharmacy hours

May 04, 2019

This shoppers pharmacy was the only 24 hour pharmacy open in Barrie, and has now changed their hours to only be open until 11 or 12 at night. This is extremely inconvenient as there is now nowhere to get medication or pharmacy drugs. This shouldn't be acceptable and there should always be...

Shoppers Drug Mart / pharmacy

May 01, 2019

I object to the verbal questions I'm asked when I pick up a prescription at the Pharmacy counter. I'm verbally asked my date of birth, name, address and phone number where everyone in line can hear me answer. This is a violation of my privacy and perhaps we should all be given a card with...