Register Sign in
FILE A COMPLAINT
Drug Stores Rite Aid
Rite Aid Logo

Rite Aid

269 Complaints
File a complaint

Having problems with Rite Aid?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Rite Aid Customer Service Contacts

30 Hunter Lane
Camp Hill, Pennsylvania
United States - 17011
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:30 AM - 6:00 PM
SunClosed

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rite Aid Customer Service. Initial Rite Aid complaints should be directed to their team directly. You can find contact details for Rite Aid above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Rite Aid. Discuss the issues you have had with Rite Aid and work with their customer service team to find a resolution.

Complaints & Reviews

Rite Aid — Pharmacy

I called my prescription in on Friday so I would not have to wait when I get there. On Monday (3 days) later I went to pick up my medication and was told that it was not processed yet. This has happened to me on several pick up of my medication. What is the point of calling in your prescription ahead of time if you still have to wait a half an hour? This store has very poor service to the community 4188 Broadway New York, NY 10033
STORE DEA: BR9619872
TEL: [protected]
I am sad to say that I have to change my pharmacy to somewhere else.

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Jan 11, 2021

    Rite Aid — Associate/cashier

    Dealing with racist and unethical people everyday 3 years slow to little recognition of better opp lack of...

    Read full review →
    Jan 04, 2021

    Rite Aid — Customer service manager and employees

    This store is not for you if you are not caucasian or italian descent this store doesn't treat you the...

    Read full review →
    Jan 02, 2021

    Rite Aid — Hydrocortisone

    Rite aid switched the company they refilled my prescription from that I have been getting for years without...

    Read full review →
    Dec 22, 2020

    Rite Aid — Pharmacy claiming I picked up a controlled substance prescription, treated poorly

    Hi. I am a monthly user of the rite aid at 32015 Pacific Hwy South, Federal Way, WA 98003 where I get my pain...

    Read full review →

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free
    Dec 16, 2020

    Rite Aid — won't fill my prescription

    I have been filling the same prescription with this company for years. I get a certain brand due to the other...

    Read full review →
    Dec 11, 2020

    Rite Aid — I am complaining about "the cashier ranjit kaur" was talking very rude and fight "

    12/11/2020 at 4:00pm client name kamal deol Today in the evening I went to return the termometer the coat...

    Read full review and 1 response →

    Rite Aid — Hours

    I work at Rite Aid and would like someone to email me at [protected]@yahoo.com and let me know why we are open till 9 this year as last year we were able to close at 5 so we could spend time with our families as you all do. I am speaking for others that work here as well. So I hope for xmas we will be able to spend time with our family and close at a better time
    as Rite Aid says that they are all about family. As I will say Rite Aid is a good company to work for so please I would like to hear from someone. Thank you

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Oct 20, 2020

      Rite Aide — Why do rite aide workers think they have a right to watch you shower

      Dear sirs, Neda and Francis Napolitano and Mary keep this game going, with a judge from Bergen County NJ...

      Read full review →
      Sep 29, 2020

      Rite Aid — Medication

      Rite Aid is knowingly accepting subpar medication. I have a legitimate prescription for Hydrocodone. Every...

      Read full review →

      Rite Aid — Treatment of employee at York, PA, store who was attacked for asking a customer to wear a mask

      I am writing about Rite Aid firing a dedicated employee who was physically attacked after politely asking an angry, defiant, and likely mentally unstable customer to wear a mask in the store during the Covid pandemic.

      Our country is in the middle of a pandemic, and there are angry and mentally unstable people who react to the simplest requests for respect toward others with violence. This apparently happened in Rite Aid's York, PA, store recently, directed toward an employee, Elena Santiago. She was physically attacked, works and lives in a somewhat dangerous area and so carries pepper spray and a knife to protect herself, and uses it after trying repeatedly to reason with the attacker to simply put a mask on or leave the store. As a sign of how divided and unhinged our country has become, at least one person has been killed for enforcing a mask requirement.

      Rite Aid Corporate responded that they fired her because it was not her job to enforce the mask requirement. How absurd! Masks are required by the state of PA and she works in a pharmacy where many older or ill people are picking up prescription meds. They are more susceptible to catching the virus and this angry man refused to wear one. She is a hero for standing up to this man in an attempt to protect everyone.

      Her response was NOT AN OVERREACTION! She was protecting herself against an angry and mentally unstable person who attacked her.

      I am horrified at Rite Aid's response in firing her. Whether the company realizes it or not, they are supporting the fringe element, like her attacker, instead of supporting caring, concerned citizens. Their actions are reprehensible. They are despicable. They are emboldening the covid-deniers and other groups such as militias that resent government interference, even when it is so limited as to require wearing a damn mask.

      Shame on you, Rite Aid. I'm going to post my comment everywhere I can online and will not ever spend a cent in your store unless and until you reinstate Ms. Santiago.

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Rite Aid — Checkout cashier repeated incident store #06013 cashier number #[protected] 09/01/2020 time 1607 hrs

        I am local here a little town Newman, california 95360 or should I say bed room community
        only 2 store in the center of town Rite aid and Nob hill
        I shop at rite for everything we need in short for the last few years my family shop here
        And I notice everytime this cashier a middle ages lady check me out shes giving me bad attitude (like she would be greeting other people inline) I feel discriminated insulted treat me like a criminal many times and she would not even bother to ask if I want to put my phone number
        The other day set me up cant take it anymore I was paying a transaction I did with western union thru my debt card I have been using same debt card for years at same store at this time she claim the machine was not taking it I did slide 3 times and everytime it beeps I know the sound of accepted transaction she kept on saying not going thru and then shes staring at me like I am an idiot I feel insulted
        I was not going to level up with her atitude or what ever education she hold shes not to be in that position, I am not a judge mental person but she doesnt belong to a store like rite aid and serve the public where people go in out and expect to be treated like equal a good paying customer.
        Anyway, my profession is also a public servant for decades never treat people or discriminate whatever color religion looks they maybe..
        Sincerely,
        Danny Morales Mamaril

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Aug 31, 2020

          Rite Aid — Pharmacy

          Rite Aid store #02419 510 w. Marion Rd. Mt Geilad Ohio 43338. Phone... [protected]. All this started in...

          Read full review →
          Mount Gilead
          Jul 18, 2020

          Rite Aid — Pharmacy issues

          The poor pharmacist is not getting to his medication refills because he is spending all his work hours at the...

          Read full review →
          Jun 12, 2020

          Rite Aid — Pharmacy dept

          I went to pick my prescriptions yesterday afternoon. My physician called in a prescription for me as well...

          Read full review →
          May 09, 2020

          Rite Aid — New people are extremely rude

          The Rite Aid store in Niles Michigan has apparently hired some new people and they are extremely rude. A...

          Read full review →
          Apr 26, 2020

          Rite Aid — Poor front end phone customer service

          I just called this store location, Ridgecrest Calif, at 145pm and a older lady who called herself Marie...

          Read full review and 1 response →

          Rite Aid — employees not wearing mask

          Lake michigan drive store in grand rapids michigan not limiting amount of customers at a time and employees not wearing mask michigan law is to limit because of virus and suggest mask and gloves this is a risk to all and not legal can you please fix this limitng customer amount is against — the law will upo fix this a.s. a. p thank you from at risk customer

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Mar 31, 2020

            Rite Aid — Employee

            This person, Susan Tunget Rite Aid Employee Ridgecrest California is all over the internet in Rite Aid...

            Read full review →

            Rite Aid — Clerk working in pharmacy

            I don't have name of certain clerk that works at Rite Aid in McFarland, California. Every time I go she has a bad attitude and if I ask her something about why my insurance didn't pay more rudely she'll answer, you still have a copayment. Next time I go I'll make sure I get her name. I don't like how she answers to customers. We don't have to be treated like this if it wasn't for customers she wouldn't have a job.

            Read full review →Hide full review
            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              IN THE NEWS

              Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
              If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
              One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
              A consumer site aimed at exposing unethical companies and business practices.
              ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
              You'll definitely get some directions on how customer service can best solve your problem.
              Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.