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Express Scripts Customer Care Service

Express Scripts Holding Company

1 Express Way
Saint Louis
United States - 63121-1824

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Express Scripts Complaints & Reviews

Express Scripts / Prescription medication

Rjhebert on May 10, 2017
I recently reduced my morphine sulphate intake from 60mg 3 times daily to 45 mg 3 times daily. Because they don't make a 45mg I have to take one 15mg and one 30mg 3 times daily. Not only am I having to pay two copays vs one. But now because it throws the pill count higher I have to have...

Express Scripts / children's prescription support

Murk55 on May 2, 2017
5/2/2017 - Express Scripts will do anything to get you to switch all of your prescription coverage to them. Even Lying! I spoke with customer service before switching my child's medication over to the mail in from Walgreen's. I told them that its very important that I be able to get extra...

Express Scripts / pharmacy

Barh55449 on Apr 27, 2017
Express scripts has made my life a living he'll. I went to fill meds and they refused to pay because I had narcotic from two different doctors. This cost me to lose two meds and now I have to come off of these cold turkey. They don't know me. Just in January I had four surgeries. Three...

Express Scripts / unethical practices

I obtained insurance valid for Express Scripts on 2/1/17 but they did not have a member number or information yet. I needed insulin for type 1 diabetes but couldn't order it. I waited as long as possible then went on 2/3/17 and got a single vial at the drug store because I need it to live...

Express Scripts / paying for my medication twice.

Slimbutler on Apr 17, 2017
The last date of incident is April 11, 2017. The last rep I spoke to is Tresley. I had spoke to four member services reps prior to Tresley explaining that I paid forty dollars owed to Express Scripts by mail on February 28, 2017. Two money orders numbers R207134060155 amount $20.00...

Express Scripts / prescription home delivery

Chris Bahr on Apr 10, 2017
Recently, my health insurance plan changed and we were forced to use Express Scripts Home Delivery as our Pharmacist. The alternative option would be to pay full price for our medication at the local pharmacy. We were told on the Express Scripts website that they contact the doctor and then...

Express Scripts / prescription benefits, pharmacy malpractice

John A Martin on Feb 24, 2017
My doctor faxed a prescription in to Express Scripts on 2/14/2017. I waited two days (because I've been told the website often doesn't have up to date information) before calling. After 3 attempts (including one disconnection), I finally reached an Express Scripts representative who...

Express Scripts / reimbursement for out of pocket expenses incurred over transfer to cobra coverage

Lynne M Brady on Feb 14, 2017
Over the last three months my head has been left spinning trying to first inquire, then complain and finally to "educate" the people who answer the phone at Express Scripts.As other people have mentioned, when you call, the person who answers can't even comprehend simple questions related...

Express Scripts / prescription home delivery

jesahel822 on Dec 2, 2016
The absolute worst company to deal with as a consumer. The customer service representatives are all rude, inexperienced and unprofessional. I have used this service for over a year, and have finally decided to move to a pharmacy I can actually deal with in person. This organization is all...

Express Scripts / express scripts business model

CardimenBostisrare on Nov 20, 2016
you guys are gonna want to see this it describes everything about this company and how it operates. I suggest that you be very careful with this company you know changes are not sustainable yet this company seems to change on a dime. Not a good work environment at all and thats where the...

Express Scripts / refills: irbesartan 300 mgs. & imipramine

Angela Drakoulis on Nov 14, 2016
On 11/3/2016 I ordered the above refills and to date I have received no information, that is, an email as to when these 2 prescriptions will be mailed out. I don't understand why they have not been refilled, in the interim I will have no Irbesartan after Thursday which is a prescription...

Express Scripts / No concern for patient care

Berky on Sep 20, 2016
Every month I have to refill my birth control, because I am not producing all the hormones my body needs to ovulate and menstruate, therefore birth control helps keep my body balanced and healthy. Every month I need to refill my thyroid medication, because once again my body is not...

Express Scripts / Prescription services

S Harrison-Pepper on Sep 9, 2016
Express-Scripts is, hands down, the worst pharmacy I've ever had the displeasure of dealing with! Frighteningly incompetent and surly, they have become so bad, in fact, that I've decided I'm willing to pay EXTRA to fill my prescriptions a local pharmacy. If you are ever encouraged to "save...

Express Scripts / Employment

Google reviews Teresa Barbee Teresa Barbee in the last week Worse company to work for. Tech issues that mess with preformance and your held responsible for. Dishonest supervisors and mangers. Working here was like being back in high school with high school drama. Do not I repeat do not be...

Express Scripts / unethical and fraudulent business practices

Annapolitan on Feb 9, 2016
My Dr prescribed a medication I have been receiving for more than 5 years (through Medco/Express Scripts). This time they (as an agent for my wife's insurance) denied stating there was another "preferred" meaning they take money medication. They are absolutely NOT qualified to...

Express Scripts / billing and customer service

Reviewer42121 on Feb 1, 2016
On 26 Jan 2016, I submitted an online request with Express Scripts to refill two prescriptions. They ignored my request to be billed and charged my debit card -- not for my out-of-pocket amount but for the greater balance that they should have covered. An e-mail to the company resulted in...

Express Scripts / broken patient-pharmacy confidentiality

schann on Dec 22, 2014
Since I am under 26, I am allowed to be on my parent's healthcare. My problems with Express Scripts arises from their inability to have a functioning database. My parent and I were on the same healthcare account and thus we were on the same Express Scripts account. On their form...

Express Scripts / Prescriptions

Just Do the Right Thing! on Nov 24, 2014
I called Customer Service to cancel 2 prescriptions written by a Nurse Practitioner at my neurologist's office. The Customer Service lady was very nice, told me it was a good thing I had canceled because if the order had already shipped, I could not return the medications and would...

Express Scripts / Terrible customer service

Alexa Alizoti on Jul 31, 2014
I initiated refills for two of my prescriptions and was told that they would ship out together. I needed them before a vacation, so I authorized expedited shipping for $21. I was shocked when I only received one prescription. I immediately called to get the status on the order and was told...

Express Scripts / Bad customer service

grammymidge on Jun 16, 2014
These are the issues my husband and I have had to endure when dealing with prescription coverage through Express Scripts.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1. When I obtained Express Scripts coverage under with my employer in January 2014, which...

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