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Saint Louis, Missouri
United States - 63121-1824
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Complaints & Reviews

Express ScriptsMedicare part d medicare drug coverage

Patricia L Stevens
DOB 6-25-48
ID # MOO996933281

The formulary list Losartan as a covered drug with limits on qty. I take 2 per day at 50mg. They continue to harass my doctor for an exception as to why it can't be 100 mg once a day. (90 pills for 90 days instead od 180 pill for 90 days. Why should I have to break a pill to comply with how I am supposed to take it? I have written two letters to their Medicare Review Dept per their instruction and also faxed them to the number they provided. They now claim never having received them.. It's a lie. Can you help me.

Medicare part d medicare drug coverage
Medicare part d medicare drug coverage
Medicare part d medicare drug coverage
Medicare part d medicare drug coverage

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    The complaint has been investigated and
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    Resolved
    Express ScriptsCosentyx

    For many months, we've been trying to get cosentyx delivered to the pharmacy here in nampa, idaho without any avail. I have been calling everyday for ten weeks to get this medication delivered to the dermatology in nampa, idaho. I need this medication badly; for I am breaking out all over my body. Your people have not been very helpful; they are full of lies. Each time I call, I get a different message of deliverance day. They tell me they have to evaluate the situation and set a new shipping date. In other words, it never gets to the dermatology in nampa. I need this medication as soon as possible to take control over my outbreak. This is inge boyette at [protected]@hotmail.com.

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      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • Express Scripts's response · Aug 24, 2020

        We are sorry about your experience & want to assist. Please email [protected]@express-scripts.com your member id, phone number, handle name, date of birth and how we can better assist. Thank you. ^SJ

      Apr 30, 2020

      Express Scripts — Expensive price

      Express Scripts has business deal with hospital (at least the one I use). so all the prescriptions went...

      Dec 10, 2019

      Express Scripts Holding Company — failure to ship as promised

      On november 15 I put in for refills on two medications It is now december 11th and they have not arrived...

      Express Scripts Holding Companyepi pens delivered warm, twice

      About two weeks ago my daughters epi pen refills arrived at my house, warm and in a bag that had various tears, and the boxes were crushed and the pens were loose in the bag. I called customer service and they psyched me on to a pharmacist who said that even if they were left in the truck for a few days they would be fine. But because of the damages they would send replacements. When I asked if they could just put them in a cardboard box like they used to, she said no. I mentioned that the last time they were shipped to us they came in a box with a small ice pack. She insisted they never did that in the years she had been with the company.So today I get the replacements and they are very warm to the touch and the boxes are once again damaged. It's annoying to be told that something that was done less than a year ago was not something that ever happened, and then to have heat sensetive medication delivered warm. I don't really trust that t medicine is safe, especially since she tried to gaslight me about the last delivery we had. If I had another choice of pharmacy I would take it, but if I don't use mail order I don't get a discount through my insurance.

      epi pens delivered warm, twice
      epi pens delivered warm, twice

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        Express Scripts Holding Companyunauthorized usage of my debit card

        Today I noticed that Express Scripts ran my debit card for $120.00 authorization for a prescription. Apparently, according to the customer service representative, my doctor sent a prescription, TODAY, to Express Scripts. This is not true because my doctor would contact me prior to submitting a refill due to the glucose testing that needs to take place every 90 days. So here is the first untruth. Then the customer service agent advised me that Express Scripts did not run my card for $120.00 for the refill, although the refill cost $120.00 and my bank confirmed that yes today the company ran my card for an authorization. She advised me that she confirmed with her supervisor that Express Scripts did not run my card. So this blatant lie went on for about 10 minutes with her stating that there is no authorization when I was sitting here looking at the transaction and had spoken with my bank who confirmed that it was not a miss billing and yes Express Scripts charged my card, without my authorization. I advised her to remove my card number from their billing system as I never confirmed automatic billing. Every prescription I receive I get a call from them and they request my billing information. She stated that my account did not show auto-billing. So with that statement she confirmed the transaction was unauthorized because the only way an account can be charged is with auto-billing or by speaking with me in advance.

        unauthorized usage of my debit card

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          May 25, 2019

          Express Scripts Holding Company — medication

          I instantly could tell that my thyroid med wasn't working. Hair started falling out. I looked at pill bottle...

          Jan 23, 2019

          Express Scripts Holding Company — using my checking account information to charge prescriptions without my consent or authorization

          Pharmacy processed what they call a duplicate claim. Had no record of my permission to process and withdraw...

          Nov 06, 2018

          Express Scripts Holding Company — prescription meds

          I was notified by Express Scripts on 07/18/18 (received 07/24/18) that they were terminating my Part D plan...

          Oct 12, 2018

          Express Scripts Holding Company — denial of coverage for medication

          This company has changed and it absolutely sucks now! First of all, I do not understand how a prescription...

          Franklin Lakes

          Express Scriptswon't refill prescription

          Express scripts feels they have the right to override my Drs prescription for pain meds. After fighting for 2 1/2 weeks they finally said they would no longer fill my meds. Still waiting for scripts to be returned. Talked to them again and got a new script after they agreed to refill and they lost the prescription. Sure glad I had sent with a tracking # or that script would have stayed missing. Going to check insurance company and make sure they are not getting charged for them like I've read about on other complaint pages. You need to stick to the job you were hired for and stop trying to play Dr. Don't give me garbage of being sorry and I should contact you with my info. If you really cared, you could get my info from your files. Tired of hearing your lies. Worst company ever. Ready to sign up for class action suit . Someone is going to end up in hospital or die because of these practices.

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            Sep 26, 2018

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Express Scripts Holding Company — refusal to provide required medication

            For many years, I have had approval from Express Scripts for a particular drug for which a generic does not...

            Sep 24, 2018

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Express Scripts Holding Company — express scripts cancelled my prescription

            On 9/24/2018 at approximately 3:30 pm I called express scripts to ask why they cancelled my mailed in...

            Sep 03, 2018

            Express Scripts Holding Company — no delivery

            I am, once again, over a week without my blood pressure medications since it was sent to wrong state. This i...

            Express Scripts Holding Companyexpress scripts failing to give amount of medication dr. ordered

            I have OAB and as a result I'm up Urinating half the night and getting little sleep.

            Every medication has failed including Merbtriq. I've explained 5 times to five people that the Cialis was the only thing that would work and protocol indicated 1 5 mg a day for 30 days. They gave me 15 and when I complained they gave me 6.

            No one sent an explanation. What is wrong with the people over there?

            Please help,
            Dr. Smith
            8B Pilgrims Harbor
            Wallingford, CT 06482
            [protected]

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              • Da
                Dawg2707 Mar 08, 2019

                Got the same issue but finally got it shipped after many attempts. Would be great to know who monitors them. Numerous web sites have them with a rating of f. Class action suit?

                1 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Express Scripts Holding Companyauto refill

              i am retired military 60% disabled vet...i had been getting my prescriptions filled by express scripts for quite a few years now...we live on an island in the Gulf of Alaska...
              recently...my wife added me to her insurance, thinking that was the smart thing to do...since that time...ALL my medications have stopped being mailed...WHY????? after NUMEROUS phone calls this week...and talking to a MULTITUDE of people...i still have no meds...as i am now out...it seems as tho it is a punishment to have more than 1 insurance company covering you...and the bottom line...i have insurance...disability and the one we pay a premium and deductibles on...WHY DO I NOT HAVE MY MEDS????THAT IS THE BOTTOM LINE?? WHY DO I NOT HAVE MY MEDS ???? when i started my phone calls this week...i was told it was taken care of...even have the emails to prove it...but then...20 minutes later another one stating we cannot fill it...and the F'D up thing i was told by one of your employees...i was no longer enrolled in DEERS!!! WTF 27 yrs of active duty...and then you tell me i am no longer enrolled...the term "TERMED" was used...and when i prodded one of your so called SUPERVISORS he would not give me a straight answer...i have fwd all the emails up the chain to our local congressman here in Alaska...what you are doing is fraudulent...it is pure and simple BS...if someone has insurance...disability or otherwise...and they have a prescription it should be filled..no questions asked...i will be in touch

              A VERY ANGRY VETERAN!!!

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                RESOLVED

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                • Express Scripts's response · Jul 12, 2018

                  Hello,
                  We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we can best reach you to [protected]@express-scripts.com in reference to Complaints Board.com

                  Thank you,
                  Ita H.
                  Express Scripts

                Jul 12, 2018

                Express Scripts Holding Company — medical malpractice/non-medical personnel making medical decisions

                "Through bold action, specialized care, data insights and innovative solutions, we deliver smarter pharmacy...

                Jun 19, 2018

                Express Scripts Holding Company — a payment they took out

                I retired 01/2016 I had express scripts for years while working for the state of new jersey. When I retired I...

                May 16, 2018

                Express Scripts Holding Company — horrible support and service

                This is the first time in my lifetime I have had a company that used Express Scripts as their service for...

                Express Scripts Holding Companypharmacy/customer service

                I had my doctor send a generic prescription for a controlled substance (oxymoron 20 MG er) to express scripts pharmacy because I couldn't afford to pay $95 for the name brand at my local pharmacy. My doctor changed my prescription from a higher dose and ordered generic. I received a bill for $95 from express scripts for the new medication prior to receiving the medication. I called Express Scripts to ask what the bill was for and I was told a prescription for Oxycontin, a controlled substance was in transit. I told the woman I spoke with that I would just refuse the delivery because I hadn't authorized a delivery for this medication and that my doctor ordered a generic.

                She told me to go ahead and accept the medication and use it and that she would put in for a refund request since I never authorized shipment of the Oxycontin. She told me someone would be in touch regarding my refund.

                Last week a man called me from Express Scripts and told me that I must return my controlled substance (Oxycontin 20 MG ER) if I wanted to get a refund. I told him it was illegal to return a controlled substance but he insisted I return it. I requested to speak with a supervisor. He told me one would contact me within 24 hours. Today I received a missed call from supervisor Liz. I returned the call but she could not be located. I therefore spoke with Shenekia, Supervisor # P63909 whom confirmed that I must return my controlled substance for a refund. She also informed me that had I refused the shipment, I would not have received a refund and my account would have been sent for review even though I never authorized this shipment of Oxycontin. I also informed Shenekia that not only is it illegal for her to request that I return a controlled substance but Express Scripts policy clearly states online that controlled substances cannot be returned. She continued to tell me to return it if I want a refund. I then requested to speak to her supervisor. She told me one would be in touch but could not give me a timeline.

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