Shoppers Drug Mart review: Front store supervisor - female

The female (approx 50 years old) front store Supervisor in North Bay at the Lakeshore Drive location is extremely rude and condescending and should not be the supervisor. She is extremely rude, unhelpful, and vile. On numerous occasions she's been called to the front regarding questions, and she is very rude and not customer focused. She has despised the flyer when we are buying a gas card and saying that we can't receive the optimum points as in the flyer. She has refused to return a $50 brand new unopened child's electronic toy saying that it was a seasonal item even though it clearly wasn't as I purchased it in electronics, and she refused to talk to me about it. She is very abrasive. As well, today she refused to except a coupon from the Lindt chocolates that I purchased there to go towards the Lindt chocolate box that I was purchasing there. It was a coupon specific for Shoppers. I purchased my $300 of items, and then asked again to speak to her asking if she'd honor the shoppers drug mart specific coupon if I purchased yet another box to apply the coupon to as I let the transaction through as she was refusing to apply the coupon. She rudely and loudly asked me where I got the coupon from. She asked if I took it from a product from the shelf without paying for it and insinuating that I pretty well stole a coupon! She just saw me purchase the original chocolates with the coupon attached! She was still refusing to accept the coupon and spent an extended period reading the coupon until finally realizing that she had no keg to stand on to deny the coupon. I stopped going to SDM for a couple months from her previous rude interactions when asking her a product question. I went back and again I am completely blow away that this is the supervisor representing shoppers. The Clerk was very apologetic and helpful but that supervisor is the farthest thing from being customer focused or SDM focused. I have further things to say but I'm sure you can appreciate my concern. If she is treating the customers like that, I'm certain she is also bullying the staff. I could tell by the interactions. I've been a loyal customer to SDM!