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Shoppers Drug Mart
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Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Shoppers Drug Mart
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Shoppers Drug Mart Customer Service Phone, Email, Contacts

Shoppers Drug Mart
Reviews and Complaints

www.shoppersdrugmart.ca

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1.2 8 Reviews 1542 Complaints
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Shoppers Drug Mart Complaints 1542

Resolved “store clerk” Resolved “Forced payment on text messages” Resolved “manager accused and embarrassed me in check out line” Resolved “pharmacy service” Resolved “cashier manager on duty on saturday, july 20th at 3” Resolved “customer service” Resolved “vaseline intensive care aloe vera” Resolved “charging seniors for drug covered by...” Resolved “pharmacist/owner farrah jessani and jenny...” Resolved “behaviour of one staff member”

How responsive is Shoppers Drug Mart's customer service?

88 Resolved
1454 Unresolved

Total complaints: 1542

Resolved complaints: 88 (6%)

Unresolved complaints: 1454 (94%)

Very poor 🤒
We don't know much about how Shoppers Drug Mart handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Shoppers Drug Mart and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is Shoppers Drug Mart’s rated by customers?

Shoppers Drug Mart’s earns a 1.2-star rating from 8 reviews and 1542 complaints, showing that the majority of customers are dissatisfied with shopping experience.

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manager prescription medication store pharmacy receipt cost product staff pharmacist customer car security guard refused harassment location purchase experience medicine price
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Shoppers Drug Mart empty can

I bought a case of life brand diet cola. When i opened it i found an empty can in the case. The top is on it but i found a small hole in the side of the can. Of course, no pop in it. Didn't need to tell you that, i guess. Thank you Pam!

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This review was chosen algorithmically as the most valued customer feedback.

Shoppers Drug Mart unable to return items

I purchased some razor blades at your 1531 Bayview Ave store in Toronto and wanted to return them as they were $ 3 more than Pharma Plus (most of their items are overpriced but it was convenient). I tried to return them but because another person had used their optimum card for the purchase and they werent with me, I was told I couldn't return it without...

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About Shoppers Drug Mart

Shoppers Drug Mart is a Canadian retail pharmacy chain offering a variety of products and services. Their offerings include prescription and over-the-counter medications, health and beauty aids, cosmetics, seasonal items, and everyday household essentials. They also provide medical clinic services and a selection of food products. The company has a loyalty program for customer rewards.

Overview of Shoppers Drug Mart complaint handling

Shoppers Drug Mart reviews first appeared on Complaints Board on Jul 2, 2007. The latest review Pharmacy was posted on May 31, 2025. The latest complaint store clerk was resolved on Jan 07, 2023. Shoppers Drug Mart has an average consumer rating of 1 stars from 1550 reviews. Shoppers Drug Mart has resolved 88 complaints.
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  1. Shoppers Drug Mart Contacts

  2. Shoppers Drug Mart phone numbers
    +1 (800) 746-7737
    +1 (800) 746-7737
    Click up if you have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 1 1 users reported that they have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number Click down if you have unsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 8 8 users reported that they have UNsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number
    Customer Care
  3. Shoppers Drug Mart emails
  4. Shoppers Drug Mart address
    243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
  5. Shoppers Drug Mart social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2025
  7. View all Shoppers Drug Mart contacts
Shoppers Drug Mart Category
Shoppers Drug Mart is ranked 8 among 61 companies in the Drug Store category
#06 Rite Aid Rite Aid #07 Express Scripts Express Scripts #08 Shoppers Drug Mart Shoppers Drug Mart #09 Boehringer Ingelheim Pharmaceuticals Boehringer Ingelheim Pharmaceuticals #10 Drugstore Drugstore

Most discussed Shoppers Drug Mart complaints

unable to return items
1
(opinions to this review)

Recent comments about Shoppers Drug Mart company

Customer service
1
Worst experience I have ever had in my life, Since I was going for a...
 Sale price not honored
1
If you still have the photo showing the error, you could show it to a...
 Incident involving cashier
1
So sad, they ate very rude, indeed, especially the one on Elm St. in...
 Passport Photo
1
went to SDM in Don Mills today for two passport photos got charged...
 Pharmacy
1
It is not only at Rossland Square Oshawa where the customer service...
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