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Drugstore Customer Care Service

Drugstore.com, inc.

411 108th Ave NE, Suite 1600
United States - 98004

Customer Support Phone Numbers

+1 425 372 3800 0 0

Drugstore Complaints & Reviews

Drugstore.com / Very bad company

AnnP on Nov 2, 2016
Very bad company to deal with. I have no idea what is going on but I was scammed by a company called Drugstore. When I ordered from this website it was Drugstore and now it takes me to a website called walgreens. My order did not arrive and when I contacted Drugstore they did not reply. Then...

Drugstore.com / Worst ever!

Saga on Oct 7, 2016
I made my order a long time ago and never received it. When I placed my order these guys were called Drugstore and now when I open their website I see Walgreens. Before I made an order I contacted Drugstore customer service and they assured me that the product I wanted to buy was in stock...

Drugstore.com / Not in stock items

Simone on Aug 15, 2016
Ordered many stuff from this www.drugstore.com website. Before placing my order I contacted customer service to be sure they had everything in stock and their rep assured me they did. So I placed my order and paid some extra money for 2 day delivery. Two days later nothing arrived so I...

Drugstore.com / Very slow shipping!

Zoe on Apr 1, 2016
www.drugstore.com is a huge disappointment. They take money for shipping and promise quick delivery, but that is not true and it takes forever to get your stuff. And this site is very expensive, you can actually find the same products a lot cheaper on other website. Yes, their products are...

Drugstore.com / Don't buy anything from this corrupt corporation

Retere on Jan 28, 2013
Drugstore.com promised to send me a $25 gift card for my purchase. I never got it. I called customer service. They admit I met all requirements for the gift card but said their computer failed to send the gift card. I received no discounts as an alternative. Because it was deemed a hassle...

Drugstore.com / They must have monkeys filling randomly boxes and shipping them

Discone on Dec 14, 2012
I ordered some merchandise from Drugstore.com. The order was 100% wrong. Not a single item was what I ordered. I repackaged the items and returned them using a return label I had to print out and tock the package to the post office to return it ( they do not use UPS. After a few weeks I...

Drugstore.com / Scam

jrtorrent on Oct 26, 2011
I have sent three inquiries/complaints to Drugstore.com . The last order 1 out of 3 products was missing from the package. I sent a picture that proves the missing product could not have fit in the shipping box. RESPONSE? NONE, ZIP, SILENCE. Tomorrow will contest the full invoice until...

Drugstore.com / Never arrived

kip92 on Oct 18, 2011
I ordered some products as I have in the past years. They wrote me later the products got lost in the postal delivery and if I still want the products or my money back. I didn't think much about it because I have ordered before without incident. I said please send me the product...

Drugstore.com / Stay away

Nikki Lund on Aug 3, 2011
I placed an order with drugstore.com on 28 June. A day or so later the order was confirmed shipped with a tracking number. I was expecting delivery within a week (we live in Hawaii. Followed the tracking and saw that the goods had been picked up and the expected delivery was 21 JULY. Wrote...

Drugstore.com / Bad customer service

sillyman on Jul 28, 2011
Since drugstore.com relocated, sold, or merged with the Ohio concern now representing the name, the customer service has become nonexistent. I had to phone twice because an auto refill prescription was not dispatched. The hold time for each call exceeded 30 minutes. I was given two...

Drugstore.com / Beyond Frustrated Online Shopper

frustratedbeyond2010 on Jul 9, 2011
So I was very excited when my doctor told me that I could receive my prescription at a very reduced price from drugstore.com vs my hometown pharmacy CVS. My medication isn't covered so I pay full price. My doctor called in a new script on tuesday yesterday they couldn't find it...

Drugstore.Com Inc / Scam

NotLiking1941 on Jun 10, 2011
This company started sending me emails saying they could beat the prices of CVS and Walgreen or my local pharmacy. I've ordered three times and did not receive the promo offered to order a certain number or amount of items costing, say $35. I was told I would get a tote bag filled with...

Drugstore.com / Discrimination Against Disability

On Tuesday, April 5, 2011, Drugstore.com discriminated against me due to my disability. I am very disappointed in Drugstore.com's policy when it comes to harassment. I was harassed by by another temporary employee for at least 2 weeks... being somewhat bullied, picked on, and being...

Drugstore.com / Fake Promos

Sad in NC on Mar 3, 2011
Several months ago I received an email from Drugstore.com saying their prescription prices and sundry prices were better than CVS, Walgreen, and others. I thought "Well I'll give them a try." From time to time, they would send emails saying special promo like free shipping, tote bag...

Drugstore.com / pharmacy

Beware. This company used to provide great service and prices. They recently sold their pharmacy decision to another company, and the order process has fallen apart completely. Orders are canceled, refill requests get stuck in "processing" for weeks at a time, customer service keeps you on...

Drugstore.com / will not honor advertised price

I have been a loyal DRUGSTORE.COM customer for 10 years or so. I have gotten all of my family members and friends to shop there and until today, had planned on switching all of our pharmacy/prescription orders over to them as well. That all changed for me in the course of an evening. It...

Drugstore.com / rip off sites on their website

18 months ago I was on Drugstore.com website and after i purchased my order and they got my credit card number a page popped up and said that I could save $10.00 next time with a coupon. Well ever since then I looked at my credit card statement and I have been getting charges $12.00/month...

Drugstore.com / Be very careful

When I received my order from this company, $48 worth of products were missing. I called to try to resolve the problem and was told that the 'records' show that nothing was missing. After going around and speaking to a supervisor, they agreed to re ship the missing items. That...

Drugstore.com / Ridiculous scam

The exact same thing happened to me. I made a few purchases through Drugstore.com and noticed a $12 charge on my card for two months in a row. I called Reservation Rewards and they told me that I authorized the charge when I clicked on a coupon for $10 off my next Drugstore.com purchase. I...

Drugstore.com / Bad service

I won't do any more orders here... I've done many, and while they lure you into spending a bit more to get that free shipping, it takes forever for them to ship. Not convenient when you're running low on drugstore items. Then, within hours of placing your order, they make...

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