wrong pricing, cashier attitude, manager attitude, hiding name tag
Country harvest bread 2 for 7 dollars. I got two loves expected to pay 7 dollars. Checked bill charged 4.29 each. Complained but no good. Asked for manager lady came and said 4.29 the price. I objected and wanted her name. She covered name tag with her hand. Manager and cashier laugh and say to bad. I took pic of display saying 2 for 7 dollars. The shoppers store I go to is only getting worse.
Medical appointment
I scheduled an appointment for a possible UTI on Dec 1,2023 at the Embrun ON location. I checked in with a pharmacy employee when I arrived. I was told to wait until I was called. There were several people waiting and we discussed what time our appointments were scheduled for. After waiting over 30 minutes I realized that people who had a later appointment...
Read full complaintCovid shot
Whet for walkin covid shot, showed health card to abtain prefilled form to Faith (employee at 1102 Klondike Road), asked to wait near meeting/consultation room. Nobody waiting for shot there but could see Bebo (nurse sitting inside with no one inside), my request form not delivered to her for 15 minutes. Saw couples appeared for shot at consultation window...
Read full complaintHorrible pharmacy experience
I am writing to formally express my dissatisfaction with the service I received at your pharmacy on December 1st 2023. I have been a loyal customer of Shoppers Drug Mart for many years, but the treatment I encountered during my last visit was unacceptable and compelled me to bring this to your attention. On the aforementioned date, I had a severe allergic...
Read full complaintPrice of benadryl 100
I purchased a box of Benadryl pills (100) on November 30th at your Dupont Street store (292) invoice # 990212811030003888306 for $33.99.
When I was at the Loblaws Christie and Dupont store later that day for a flu shot I found the exact same Benadryl for $23.00. in their pharmacy.
How can you charge $11.00 more than another drug store?
Unfortunately I had opened the package or I would have returned it.
I am a senior and cannot afford these absurd price increases,
Pharmacy
Why is my family having to wait an hour on the phone to speak to a pharmacist.? Come multiple times and they still cannot find medications and wait in an hour long line?
The Elliot lake Shoppers pharmacy is the worst I have ever seen. Everyone in the store is dealing with the same thing. They have multiple places where the prescriptions are stored and yet they are so unorganized that they still cannot find them. So disappointed. With my elderly parents living here and many other elderly here, there should be better care and attention. I worry for everyone in this town who deals with shoppers.
Claimed loss: Money and time spent going to the store and phone calls and being put on hold for minimum 30 mins.
Desired outcome: Hold them accountable. If they can't run properly...shut it down. They are the worst I have ever seen.
Refusal to sell me a product during open hours
I arrived at the store location at South Common Mall 2126 Burnhamthorpe Rd W Mississauga, ON L5L 3A2 on November 27, 2023 20 minutes before the closing and wanted to purchase post stamps. I was informed by the person at the register that she has already counted the stamps and they are in the safe, therefore she cannot sell them to me. I asked to speak with the store manager and this person confirmed that because there is only one person working at the department they already "counted the stamps" and cannot sell them. He stated that whether customers can purchase post stamps at this time or not depends on the day and on "how it goes". I find this explanation so bizarre and disrespectful to customers that I will definitely share this experience online and will not be purchasing from this store anymore. I went to the store late because it was important to me to mail something that night and the store staff just casually advise that I come back next day. In my opinion, everything the stores sells should be sold until the store closes and do not understand these exceptions, especially since there is no message anywhere that states different times for different products; it appears that this is decided based on the convenience of the staff who wants to do their closing duties before they close the store.
Desired outcome: I would like a response with an explanation: is this practice approved by the Head office. I would like a commitment to ensuring that such situation will never take place again in any of your locations.
The Pharmacy dept
On Thursday November 23 i had a prescription to be filled for my eye injury. They received it at 1:30 that afternoon. By 4 pm i called to see if it was ready, they told me they were working on it. By 6 pm i called again she asked me when would i like the prescription for? i advised her that i needed it by closing tonight she answered we close at 10pm. At...
Read full complaintLack of support for gift card that isn’t working at the store
Today (Nov 23/23) I tried to redeem a gift card, which I received as a gift (without proof of purchase) a few years ago. Because it doesn’t have a verification code on it, your system will not accept the card as payment. The very patient clerk at the store tried 5 times to reach someone at your office by phone for assistance, but kept getting disconnected!
Card number is
[protected]
Not impressed!
Cathy Prince-Reid
Claimed loss: $25
Desired outcome: Please cancel this card and send me a replacement card for $25
jvc tv
On Friday November 17, 2023 we bought a 65" Tv, when we turned on the tv it had multiple black spots on it. We tried to return in but they said they had to go check with their manager about their return policy which is dumb because you should know your return policy. they said they were gonna give us call to see it we can return it. when they called us they...
Service
Store #1525. Terrible service. Will tell their patients their medications are ready but it's not ready when you arrive and you have to wait. Won't answer the phone 80% of the time, short staffed and improperly trained. Every time I go to the pharmacy, which is 2 to 3 times per week, there is an issue with my medication. Every time im there I also see other patients who are extremely frustrated as well. Hands down worst pharmacy in Thunder Bay.
Behaving on menager in your store 7720 Tecumseh Rd. East, Windsor,On canada
On Nov 06, 2023, at 8:45 PM the store cashier, made a mistake, and returned me less money at the online / sur terminal since he checked my winning tickets. on my suggestion that she was wrong that I had a ticket that was received for 10 CAD, and she gave me back 3 CAD instead of 7 CAD. She started to argue with me, and to tell me that I was wrong and that...
Pharmacy, 1125 Davie St, Vancouver BC
Greetings: Over the last 30 years we have had occasions to use the various pharmacies at Shoppers Drugs Stores with unpleasant experiences. My husband is eighty-one years of age and has had four operations in the past two years. It requires that he takes eight different prescribed pills daily. We are not impressed with the service we get from your...
Read full complaintRidiculed by onlookers and staff.
The check-out at this location has facility to use one's credit or debit cards but will not allow customers to do so. They will only take cash. Many people do not want to use the self-checkouts but are forced to even with great difficulty and great discomfort. It is humiliating and rude to stand in line at the only check-out and to be told "cash only" and...
Read full complaintCustomer Service at North Hill shopper center location
November 2, 2023 around 6:00 p.m. doctor faxed over a prescription to North Hill Shopping Centre location, watched the PC Health app for the prescription to show it is ready for pick up until 11 p.m. but it never showed up. November 3, 2023 checked the app again to see if prescription there and it was not. Around 8:55 a.m. tried calling the pharmacy (online says pharmacy opened at 8 a.m.) to see if they received the prescription. After 20 minutes on hold the call was not answered despite phone being picked up multiple times and put back on hold. Had to hang up to to go back to work and try to call again later. I always have issues trying to contact this pharmacy with this same issue and have been there when the phone has continually rang and no one answers it. When I have to call my other pharmacy I am never on hold for more than 5 minutes and they have less pharmacy staff than this one.
Desired outcome: Customer service training and training on how to handle high pace/high demand job.
Pharmacy
My local shoppers is always running out of medication so far this year they have run out of ensure, testorone, tylenol 3 tylenol4 and the only thing they say is supply chain issues well that is not good enough I go across the street I get what is perscribed I donot belive that they even try to have things for their regular clients with lifetime prescriptions very poor service the location in question is in strathmore alberta
Read full complaintHiring
Shoppers is hiring volunteers without posting job postings on websites. It’s internal group of employees asking money to individuals to join as volunteers first and then promising them permanent position. There is nothing on their careers website and they entertain walk in and accept bribe. I was asked to join as volunteer and told pay 300$ by an employee...
Read full complaintHow I was treated today in a Shopper's Drug Mart in Sidney BC
Hello, Today I went into the Shopper's Drug Mart on Beacon Ave in Sidney BC-there is only 1 shoppers in town. I recently relocated to Vancouver Island. I have been a customer at Shopper's Drug Mart for years and I have always had positive experiences. Today when I got to the mall where Shopper's is I had a small white bag of some garbage and it wa...
Read full complaintShoppers web site prices and in store prices
Good Afternoon, I am emailing with my complaint. This is the third time I have searched an item for price and stock on line Shoppers Drug Mart site to find item price and available stock. When I have gone into the store to purchase the price is different. I am a 71 year old Women who does not appreciate making a trip to find out the price is different...
Read full complaintCovid-19 vaccine refused to senior citizen
I took my mother to her Covid-19 vaccine appointment today at Yonge and Finch branch of Shoppers Drug Mart. She is 85 years old and finds it difficult to make frequent trips to the pharmacy. She was refused a Covid-19 booster vaccine shot on the grounds that 166 days had passed since her last booster and they need 168 days to pass. Shoppers Drug Mart...
Read full complaintAbout Shoppers Drug Mart
Most discussed Shoppers Drug Mart complaints
Security guard at shoppers drug mart online and physical harrasment he has found out where I currently liveRecent comments about Shoppers Drug Mart company
Security guard at shoppers drug mart online and physical harrasment he has found out where I currently live
CVS
3353 reviews
Pfizer
100 reviews
Pharmacy Direct
75 reviews
Accredo Health Group
180 reviews
Proroid.com
11 reviews
We have received your comment. Thank you!