Shoppers Drug Mart

I could not send out a order on-line due to business system glitch on Jan 24, 2024. In next couple days, I called shoppers and tried everything I could per instructions from shoppers by e-mails and customer service. Finally I could send out the order successfully on Feb 12, 2024, However the promotion ended and product prices were increased. Before clicking the sending button, I called shoppers again and was told by customer service that the prices would be adjusted per discounted prices plus $50 bonus points per promotion on Jan 24 once I send out the order now. So I placed a order on Feb 12, 2024 and I also double checked with customer service after I received order I placed under shoppers promise. I was still promised by customer service that the $50 bonus point plus converted points from discounted prices (including compensation points due to inconvenience caused by shopper's system) would be put in my account by the first week of March. Until I saw a e-mail from shoppers today, I realized shoppers could not keep their promise to give me the promotion prices and points I was supposed to get on Jan 24. As a big company with good reputation, I do not think it is proper way to do business by fooling customer like this.

I bought a 200$ jokervisa prepaid card from shoppers drug mart, Stanley St, brantford, on. I get home hold on to it for a couple days I then activated it, within literal hours the card had been wiped clean of my entire 200$. The joker company has been contacted and apparently doing an investigation will take 7 -10 days. But other people I've talked to has had similar issues from shoppers. I don't know if this has anything to do with shoppers or what, but 200$ is a lot to spend and not get what I paid for. I'm totally blown away by this situation. For one you should immediately take joker prepaid cards off the shelves. Now I'm not really sure how this happened to me but I am lookn for my money back. I will be looking forward to hearing from

To whom it may concern,

I am absolutely enraged with the shoppers drug mart located at 10835 city parkway in Surrey BC. My partner has been receiving her prescription medication at said location for over a year now. They used to have great customer service, However lately they have become very inconsiderate and rude.

Today we get to the location 5 minutes to closing and are refused service! I even explained that it is prescribed medication which has already been filled and that she is going to be without her VERY important prescribed medication. Only to have a door closed in my face and to be told no!

This is just completely unacceptable and I will be charging shoppers if this results in seizures and a hospital visit tonight because of her being without medication!

This pharmacy always messing up with Prescriptions. Waiting time is always 1-2hrs and most of the time even more.. I had to come 3 times in a row because they didn’t dispensed correct medications. Pharmacist, Ashvrin Jan told that you have to check the medication what you take from us. Is this even applicable when there is Refill? Shouldn’t they do refilling correct as prescribed by the doctor? Why do we need a pharmacist in this matter if they don’t want to take the ownership of what they do? This is ridiculous. Don’t recommend this place to anyone.. should tell everyone double check the medicine before you take because they can give something which is not belongs to the patient too.

On January 27th 2024 at around 7:30pm a delivery driver was doing a delivery to my home and refused to give me my prescriptions because I was recording him. I have been dealing with trying to get my delivery of medications to me since Tuesday January 23rd to no avail. I had called every morning since Tuesday and was told the delivery driver has them. No delivery Tuesday, Wednesday, Thursday and even Friday when the driver took off with my meds that I have not had all week because the driver had them in his car all week. I needed those pills for my Mental health and for pain. The driver took off with 100 Alprazolam.5mg and 120 Tylenol #4's and refused to give them to me. What?

I called 911 immediately and made a Police report with the Waterloo Regional Police Services about the incident. I was livid on how a delivery driver on a power trip can refuse delivery of medications especially narcotics to a client in severe pain. That is not allowable and pending charges should be filed. I did not threatening or harass the driver I only recorded him to find out why my medications had not been delivered since Tuesday. The driver just took off and left. I am not happy and would like this issue resolved and the driver spoke to about this incident so this does not happen to me or anyone else. Thank you for your time.

Country harvest bread 2 for 7 dollars. I got two loves expected to pay 7 dollars. Checked bill charged 4.29 each. Complained but no good. Asked for manager lady came and said 4.29 the price. I objected and wanted her name. She covered name tag with her hand. Manager and cashier laugh and say to bad. I took pic of display saying 2 for 7 dollars. The shoppers store I go to is only getting worse.

I am writing to formally express my dissatisfaction with the service I received at your pharmacy on December 1st 2023. I have been a loyal customer of Shoppers Drug Mart for many years, but the treatment I encountered during my last visit was unacceptable and compelled me to bring this to your attention. On the aforementioned date, I had a severe allergic reaction that caused me extreme itchiness and distress, so i had visited the doctor and had the doctor sent out the prescription at 9:12 am to the shoppers drug mart pharmacy at 2920 Major Mackenzie Dr E, markham, ON. Given the urgency of my condition, I approached the pharmacy staff, hoping for a prompt and compassionate response and asked the estimated timeline. They told me that it can be done by noon. Then at 11: 10 am the itchiness is killing me, so i called again to see if they can prepare it earlier. I was hoping that they can have some empathy and understand my distress and discomfort and give me the medicine quicker. Unfortunately, the opposite occurred. Despite my clear distress and explicit pleas for expedited service, I was met with what I perceived as indifference and a lack of urgency from the pharmacist on duty. I believe it is the manager in the shoppers drug mart. The pharmacist's demeanor was not only unprofessional but also appeared unsympathetic to my medical emergency. He just repeated that i need to go to emergency and wait for 5 hours for nothing and waste emergency doctors' time while i have my medicine prescription ready from my family doctor. I understand that pharmacists must adhere to certain protocols, but I believe that a situation involving allergic reactions warrants a degree of empathy and efficiency that was sorely lacking during my visit. I had a mental breakdown. I think It is crucial for pharmacy staff to balance procedural compliance with the ability to assess the severity of a customer's condition and act accordingly. I trust that Shoppers Drug Mart values its customers and their health and that this incident will be taken seriously. I would appreciate a response to this letter, outlining any actions that will be taken to address this issue and prevent this happen again. In the end, I hope that that horrible and unsympathetic pharmacist manager will never ever get sick in his life and will never ever experience this hopeless itchiness himself.

I purchased a box of Benadryl pills (100) on November 30th at your Dupont Street store (292) invoice # 990212811030003888306 for $33.99.

When I was at the Loblaws Christie and Dupont store later that day for a flu shot I found the exact same Benadryl for $23.00. in their pharmacy.

How can you charge $11.00 more than another drug store?

Unfortunately I had opened the package or I would have returned it.

I am a senior and cannot afford these absurd price increases,

Why is my family having to wait an hour on the phone to speak to a pharmacist.? Come multiple times and they still cannot find medications and wait in an hour long line?

The Elliot lake Shoppers pharmacy is the worst I have ever seen. Everyone in the store is dealing with the same thing. They have multiple places where the prescriptions are stored and yet they are so unorganized that they still cannot find them. So disappointed. With my elderly parents living here and many other elderly here, there should be better care and attention. I worry for everyone in this town who deals with shoppers.

I arrived at the store location at South Common Mall 2126 Burnhamthorpe Rd W Mississauga, ON L5L 3A2 on November 27, 2023 20 minutes before the closing and wanted to purchase post stamps. I was informed by the person at the register that she has already counted the stamps and they are in the safe, therefore she cannot sell them to me. I asked to speak with the store manager and this person confirmed that because there is only one person working at the department they already "counted the stamps" and cannot sell them. He stated that whether customers can purchase post stamps at this time or not depends on the day and on "how it goes". I find this explanation so bizarre and disrespectful to customers that I will definitely share this experience online and will not be purchasing from this store anymore. I went to the store late because it was important to me to mail something that night and the store staff just casually advise that I come back next day. In my opinion, everything the stores sells should be sold until the store closes and do not understand these exceptions, especially since there is no message anywhere that states different times for different products; it appears that this is decided based on the convenience of the staff who wants to do their closing duties before they close the store.

Today (Nov 23/23) I tried to redeem a gift card, which I received as a gift (without proof of purchase) a few years ago. Because it doesn’t have a verification code on it, your system will not accept the card as payment. The very patient clerk at the store tried 5 times to reach someone at your office by phone for assistance, but kept getting disconnected!

Card number is

[protected]

Not impressed!

Cathy Prince-Reid

Store #1525. Terrible service. Will tell their patients their medications are ready but it's not ready when you arrive and you have to wait. Won't answer the phone 80% of the time, short staffed and improperly trained. Every time I go to the pharmacy, which is 2 to 3 times per week, there is an issue with my medication. Every time im there I also see other patients who are extremely frustrated as well. Hands down worst pharmacy in Thunder Bay.