Shoppers Drug Mart
reviews and complaints

Your company changed the packaging for these cloths. While I applauded this decision, my excitement quickly turned to disappointment when I used the first makeup remover cloth. You went and changed the scent of the cloth, the texture of it, and there is not enough wetness in this cloth to take off my makeup. I find the so called cucumber smell to be offensive and the material of the cloth is in no way soft or comfortable to use.
WHY OH WHY when you changed the packaging was it necessary to change an already great product. I am sorry to say I will not be buying these anymore, which is a huge shame because they were nicely priced and I loved them. I had been using this for about 8 years.

Thank you for nothing in this.

I was stopped at the door after my purchase and accused of shoplifting was a very embarrassing situation. I was honest and respectful I even emptied out my pockets. It was not good enough and I was asked to leave. I WILL NOT go there ever again and will not recommend this store to anyone if something is not done. Thank you for your time sincerely Trent Strickland.

Dear Sirs:
I am a graphic artist and have had some professional experience in
ad layouts... but my observations are more as a Consumer. I hope that my comments will be appreciated.
I get a Shopper's Drug Mart Flyer at my home. Ads can be very time-consuming due to the volume received. I am sorry to say, that although Shopper's is my favoured drug store I 'ALWAYS' toss your flyer in the garbage without looking at it. This is due to 1) doesn't catch my eye... boring 2) too much effort required to read it and 3) a feeling of resulting frustration trying to read it.
MORE IS NOT ALWAYS BETTER.
Your ads are way over the top in the number of offerings. There are so many that you have had to make the product photos and description so miniscule that it is an effort to read about it. It is boring... like reading the dictionary... box after box after miniscule box all lines up in a grid. I get it... the consumer could scan the visual (photo) and then read about the detail if something catches there eye? On the contrary... that is way too much work to scan over when the photos themselves
aren't large enough to catch anyone's eye!
JUST DOESN'T WORK FOR ME.
And, in case you are thinking... I am NOT visually impaired. But, it would behoove you to consider the aging portion of the population who might not have the desired 20-20 vision to view yours ads with ease.
This leads into my next issue... which is not Shopper's problem, but maybe you could pass this on to your SUPPLIERS. The labeling of SHAMPOO vs CONDITIONER
is so miniscule that you can't find it on dry land let alone soaking wet in a shower... and if you do wear glasses... forget it! This is a common problem that has to be addressed and way more important than fancy bottles and lids. Yes... I know there is a difference in the bottle... but really... who memorizes this detail. Don't you and shouldn't you always check the bottle contents before pouring it on your head?
This complaint is pretty much universal with all the manufacturers. Just don't get it... who is responsible for this kind of research and design? As a retailer, your suppliers should be made aware. Just saying...

On more than one occasion I have gone to check out at SDM and the cashier was standing near the cash but unwilling or unable to cash me out, but rather directed me to the self check out machines. The cashier then stood there and watched me check myself out. The store was not busy and the employee was not doing anything other than standing there watching me do the work.
SDM is one of the more expensive drug stores around and should have excellent customer service to go with those prices. If I have a choice to use self check out, that is one thing, but if there is no other option than to use self check out scanners then there should be some sort of discount.

If I wanted to use self check out I would. If I wanted to be a cashier, I would get a job as a cashier. To be directed to self check out after waiting for an actual cashier just because I am using debit is beyond stupid. I don't want to cash out my own items. I have the option and I choose not to ON PURPOSE. This is unacceptable. You overcharge on so many items, let me have the goddamn human interaction I deserve.

My husband received a gift card as a birthday present & when he went to use it was told the card had no information. The receipt of purchase showed the card having been activated. We 1st went to the Shoppers that the card had been purchased and was given a song and a dance by staff and after spending some time in the store, we were finally told they couldn't help us and that we had to call head office which that's what we did. When I called customer care, I was told before they could start my case I had to provide copies which I sent same night via email. Today I received an email from customer care stating that case remained open until we could provide copies of documentation and once again same information was sent via email. These emails were never returned, so not sure what the issue is. This prompted me to contact customer care again and I was told that emails had never been received. I was also told that I had to reply on the same email received with copies of receipts. Why should that be a problem if I am stating the case # on subject line. This is not the 1st time we encounter problems with gift cards purchased at Shoppers. It will be my last time making these type of purchases and perhaps you should consider stop selling gift cards, but then again you probably take a cut.
This gift card was only for 25 dollars and I wonder if it had been a higher value. Quite embarrassing if you ask me when you go to use it and are told has no information.
The card was bought at STC on Sep 26 for a birthday that occurred on the 28. I contacted customer care on Oct 7 told would take 2 weeks. The information requested was sent the same evening via email and successful. Today received follow-up email to say information not received and forwarded again successfully. Once again not received and it was not until I made a call and stayed on the line to make sure it had been received on their end which thankfully it was. I was told it would be another 7 days. A lot of waiting & aggravation if you ask me for such a big enterprise as Shoppers.
I hope you take my comments to heart and do something about this matter so others won't have to face what I have gone through. The case #[protected] and my email is [protected]@sympatico.ca

I used to have many thousands of points but stop shopping because of customer thankfullness from staff which I believe originates from the Manager, I bought my Tv, cell phone and a lot of groceries and lots of 100 dollar mastercards, but I stopped, my optimum # is [protected], you can look up this. Now I continued anyway buying the odd thing and continued with the pharmacy which is pretty good but now Im thinking to change and moving to another because of three incidences over the last year even with the manager and the floor staff, not the pharmacy, I have dates and times these happened, well if you care I can send you the three incidences, we will see your response