The ordering window
I was at the McDonald's at 22 W. Girard Avenue, Philadelphia, PA 19123 last night. The ordering window was out of order so everyone in the drive thru had to order when we paid. It took 45 minutes waiting in line to place my order and then I was told to pull in the parking lot and someone would bring my food out, after waiting that long to order. I would not...
Read full complaint24 hour Dining Room Closure
Mcdonalds at 505 south van dorn in Alexandria Virginia is 24 hours; that's dining room and drive through. Lately they have been locking the doors at night which wraps the drive thru line around the store and causes pick-up orders to sit for long periods of time before being picked up by the delivery service.. uber, doordash, grubhub, etc. We are ultimately...
Read full complaintService and management
Poor customer service
Management is a joke..
Store always dirty
Play ground is feral, could catch something!
Food terrible, always wrong..
Complain and be ready for a [censored] show with staff and managers...
After a wait in the line , I pulled up at the coffee window to be treated like a problem because I paid for a large x shot and received a medium no x shot and asked if it could be changed or refunded and she through a baby tantrum, so I asked to speck to a manger to clear up what the problem was to be told iam wrong and I ordered a medium, finally actually gave me what I ordered with aditude, no sorry no nothing , but you were wrong! Ok
Poor customer service and management can't teach if they are children as well...
Desired outcome: Better customer service Better management Just Better!!!!
Food
The last 3-4 times we was in their the food was cold and spicificly told them we wanted it hot.. 8-27-23- this past sunday - we put order in and we told them we wanted hot a the girl put special and talked to another cook that we wanted ithot and when we got the orderit was cold? What more could done to make it planner? Darrell andloretta newton - [protected] n peacock rd - williamsburg, in 47393
Missing food items that I paid for
08/27/23 Mobile order-assured my order was correct. Of course I go home and it is not Missing a BIG MAC That I paid for and now I go hungry because no one answers phone. All I get is a bunch of fax noise when I try and call before I drive all the way back. UNACCEPTABLE. As long as have patronized this place, and I’m talking a good 30 years, I will go...
Read full complaintDrive through meal
I’ve just had a drive through of Big Mac meal and extra filet of fish. Everything was cold. In addition I got some form of cheese burger instead of what I wanted. If I hadn’t driven away I would have taken it all back
Brookvale NSW about 2:30
Also note my order was not displayed as normal either while ordering or paying so couldn’t check or notice
Also got Coke rather than Fanta
100% wrong
Screw in fries
On 8/11/[protected]@4:47 pm I visited the west roxbury mass drive through. As we were driving and sharing a med box of French fries, my son reached into the box something poked his finger midway the box. He looked to find a screw in the fries. I immediately called McDonald’s to inform them, took pictures and went back to the store. I also reached out to corporate...
Read full complaintMcDonald's Stanley avenue Niagara falls Management to know how to split tender and I didn't I have enough to cover it he refuses to give me back my
It is Thursday August 23 or 24th I came in to McDonald's nearly avenue I put in order in for a total of $18 2i ce cream cones 10 nuggets and a pop I asked them to split tender the girl working behind the counter haf no idea what I was talking about so the manager came over and did so and That Being done I was still sure a little bit I asked him if he could take an item off the bill he said no I asked him if he could void 0 order and start over he said no I asked if he could refund my debit card he said no Therefore I feel I am being strong from And if it's a man doesn't know how to do his job maybe he needs to be trained better than that or maybe somewhere else25 years I work to customer service and I have never spoken to a customer like that refuse to refund something that should have been refunded or Tell them or I will not change the order
Desired outcome: Firstly I would like an apology secondly as many to train properly or needs to find another job I would like my food or I would like my money back and maybe something calm because I'm starving and I'm sitting here for 20 minutes
Employee
Came through at 10:56 and the young man that's taking orders always got something to say asking for phone numbers and stuff with his shirt up pulled us to 3rd window and I have my children in the car...
I asked him where was the young lady that normally works he said they fired her [censored] hus exact words I said oh my she was very polite and made sure our food was fresh and fries hot.
He goes on to ask and say things put the way which I ask do I need my husband to come up her that's when he shut the window in my face very un professional
Desired outcome: bring our regular night shift person back we have never had a problem with her she runs herself to death
please bring our normal night shift person back he talking about he got her fired but that's not cool that woman runs herself to death making sure everyone's good
Manager
The card reader wouldn’t read my chip. I asked them if the my could enter my card in manually and I was told I don’t know what that means. I said that’s ok, and asked to speak to manager and said she will know what I’m talking about. Then I had the unfortunate pleasure of meeting Reva. She is really mean. She said if it doesn’t read your card, use a...
Read full complaintIce cream rip off
I like to take my kids and I for vanilla cones on a regular basis. It seems like we get ripped off more and more each time. Almost $3 for a simple vanilla cone and it's thismini size cone. Like 3 to 5 bites of ice cream. I remember going to get cones for 99 cents and the cones were 3x the ice cream they do now. My son got a hot fudge sundae and ice cream...
Read full complaintFood
I purchased 3 burger meals
(Big Mac, double cheeseburger & mcspicy)
Garlic Aloi wrap meal
The chicken on the wrap was burnt & the mcspicy burger was the same size as a cheeseburger
The chips were horrible & that rubbery that my dog even turned her nose up at them & didn’t eat them.
The medium sprite that was ordered with the wrap was more ice then drink & the big Mac looked like it was thrown together
Very very disappointing & expected more for the $70.00 that it cost me
The only decent things were the shakes & the nuggets
Bought from the Gillieston Heights store in NSW
Clean ya act up
Desired outcome: Fix it
Food and service
I placed an order for over 30 worth of food from the lunch menu which was all that was available on the app. We ordered 40 nuggets, a spicy McChicken with Easy mayo add mustard extra pickle (photo included) we were given our food with the same disgusted attitude from the same rude aggressive little boy at the window who AS USUAL refuses to give us our sauces we paid for, napkins or pretty much anything. We got our food and the nuggets were DISGUSTING. Stale rock hard, ALL 40 of them. My friends boyfriend took them inside and was told to come back to get fresh ones TOMORROW stating they had changed the oil. I drove back around to the window where that disgustingly rude little boy told us his manager said she will not come to the window, that I would not be getting a refund, and proceeded to shut the window and lean his back on it away from us. I honked my horn 5 times before the manager would come to the window. She also told us to come back for our dinner tomorrow. I asked her what were supposed to eat now? She replied she didn't know or care. I asked her for a refund and she told me I would have to wait 15 to 20 mins for it. So I waited and it was 24 mins before she came to the window tossed the refund for THE NUGGETS only into my car shut and locked the window. This is ALWAYS my experience at this location with this shift. If there were somewhere else in town open for food At that time I would NEVER waste my money at this establishment EVER again.
Desired outcome: I would like the crew on that shift to be held accountable for their poor attitudes, extremely poor food quality, 0⃣professionalism, and to be compensated for all the money that is wasted when buying food there.
Order
Placed a mobile order. Received the order. 1 food was wrong I order McCricken sandwich with cheese. It did not come with cheese. I ordered a mcdouble without mustard. It came out with mustard and no cheese. My online order clearly says 2 BBQ sauce as I order medium fries. I checked the bag I only had 1 BBQ sauce. Not a big deal at all kindly asked the...
Read full complaintRude service. Refused cash as payment
Around July 15 Went thru drive thru to order at 6018 lake avenue Saint Joseph Missouri. Lady was rude from start and when I tried to order a buy one get one half off I was told they were only accepting cash and that the bogo half off wasn’t available for cash payment. I ask what I could order and was told again it was cash only. I said ok i am paying with...
Read full complaintManagement
Management was pulling all the Drive though cars into reserve spot 1&2 and curbside 3 and 4, I only ordered 2 double burgers and a free large fries. As I waited almost 4-6 minutes at the last drive though window, they asked me if I would pull up to curbside 1. Which was still full of cars. I kindly said,” No, Everytime I pull up y’all put cheese on my...
Read full complaintFood
Been waiting in the curbside parking spot for over 30 minutes for a cheeseburger my excuse me a double cheeseburger six piece chicken nugget and a large fry I still have not yet got it one of the employees came out even asked me what I had took my complaint down and then told me he's going to start on it I send my son back in there about 10 minutes after...
Read full complaintService crew
August 8. Went to terminal 4 JFK mcDonald. around past 8am. We probably have a miscommunication in ordering. She just left us feeling annoyed. Never asked and instead told a co worker to assist. ID showing the back side. Black, talll, lean young lady in her early 20s. Not willing to serve iand not able to assist customers amicably. The one who assisted i...
Read full complaintBurnt Meat
I ordered the Mcdouble Bundle on Monday 8-7-203 at 6:26 pm. I eat my fries first always. I admit you have great fries. So when I got to my burger it was burned. I mean it was really charred. I did try to call no one answered. So, now I am emailing. McDonald's #3133 5601 Old Shell Rd Mobile, AL 36608 This is really unacceptable. I need the workers to...
Read full complaintFrench fries
I ordered a quarter pounder plain and dry with a dr. Pepper and med Fri. When I got to window they told me the Dr Pepper was out so I ordered a sprite: when I finally got my food and got where I was going the burger wasn’t correct. It had everything on it. I turned around, went back to the store. Complained at drive thru window then waited for them to complete the order. Got back to my job and sat down to eat. Then I saw something in my overly salted French fries: it looks like a broken Christmas tree light bulb. I took pics of it. To afraid to finish food now so I stopped eating.
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