Boston Market
reviews and complaints

I always loved Boston Market and have also noticed that a lot of the restaurants are closing down so it’s been a few months since I have had it I asked my sister to get lunch for me today and I noticed right away that the food looks completely different and I have never had a meal make me go to the bathroom so quick wtf is going on please do better the spinach was so light in color and the cornbread was like a rubbery cake I won’t be eating here again I don’t need a refund or free food it just seems like your run is over that is all

I placed an order at Boston Market today (12/29/24 at 3:11:16 pm) for a whole chicken, cut up. It was purchased for my son for later this evening when he arrived home from work.

When the associate (Order Id: AAADMLYGAEZ} gave me the order, he advised 'the chicken was small, so he added an additional piece'.

When my son came home and from work and opened the order, he saw as I did that the chicken was actually burnt and was probably small because it was dried out. At this point and time, I was not going back to the store to return it.

I placed my order online for 11/22/2023 for 11:30 am pick up. I got to the store and there was only one person working, huge line. When I get to the counter after waiting for a such a long time, the guy said that he did not have my order on his computer and that he couldn't help me. Simple as that, he did not even say I'm sorry or can you wait and I will process your order. Nothing, an order that was paid for and that I need it for Thanksgiving lunch at the company.

No one refund my money, no one did anything.

Horrible customer service.

Best,

Jessica

On November 4th, I placed an an online order at the Boston Market located in Mount Prospect, Illinois. I placed an order for turkey and sides for a dinner party (over $100 worth). My online order was accepted because I received an e-mail confirmation (order number [protected]). My order was scheduled for 5:30 PM delivery. I received a text message at 4:52 PM confirming my order was being delivered. I then received a text at 5:05 PM (1 hour before my party) saying my order was canceled. When I contacted the location I received a voicemail saying it was permanently closed. Online ordering directed me to this specific location for online ordering, accepted my order AND charged my account. It's absolutely disgusting and I want a refund. If a store is permanently closed, it should not be accepting online orders.

I want to make a Complaint about the Store at 300 University Plaza Newark DE 19702. I placed an Online Order for pick up at 2:15. When I get there the Staff is also just getting there. No one knew about my Order and I had to wait 30 more Minutes for my Food and they gave me old Chicken not fresh Chicken. I also did not get my Corn Bread they gave me cold Dinner Rolls. The Manager was there and did nothing. She didnt even offer me an extra side, dessert or soda for my inconvenience. I'm so upset!

Hello I recently went to store #[protected] Boston Post Rd, Milford, CT [protected]. We ordered chicken carver sandwich and a crispy chicken BLT,

the sandwiches were both dry and overcooked. The carver had barely any meat on it and the roll bottom was HARD! The crispy BLT was dry and wilty lettuce in crumbled pieces. They wrapped it in white generic paper from a deli not the normal boston market paper and they couldn't speak english and asked for just cash. When I said I only had a card two women fought in another language and then processed my card. I was at the drive thru for the two sandwiches for 18 minutes! I will never go to a Boston market again.

On October 18, 2023 ordered on-line for a pick-up at Munster, Indiana location to be ready by 2:45. Website took order and my CREDIT CARD for $24.88. After leaving the hospital, my son went to pick it up and the store was closed. No one in there, no lights on. No one would answer the phone. Still looks fully operational inside, drive-thru voice box worked with automated spiel

I went to Boston market in Cleveland Ohio on ridge Rd.

I had to wait 4 mins for mashed potatoes.when I got my bowl to go,it was not in a bowl and the food was cool my chicken broccoli corn and mashed mash potatoes was horrible.i want to ask for myoney back but the guy that is working looks a bit mean.not a customer service kind of guy.store is a hot mess.

On Saturday September 30th at 5:30pm I ordered $59.37 in 4 1/4 white meat with 2 sides meals and 1 soup. The order went through totally fine, my card was charged and I recieved confirmation that my order had successfully gone through and that my food would be delivered in an hour it would be here. At 7:35pm the food was still not here and I was alerted that the delivery time was changed to 7:45pm. At 8:00 the delivery time was again changed. Then at 9:00pm the delivery order was just canceled no explanation as to why. The money for the food was NOT refunded to my card. I've been calling both the actual store the food & delivery were coming from AND customer service nobody answers either line. I do not have a car and I can not go to the location myself. I am not going to just lose $60 for food I never got. I want my money refunded immediately. I've used Boston Markets ordering app before without any problems but this time I got blatantly robbed.

Boston Market store#0373 -

placed order 9/15/23 (Order ID AAAD9LRV9QAB) total of $91.08.

The COMPLETE order was not delivered, contacted this store to encounter VERY RUDE staff, left on hold for 23 minutes, then told they would not be refunding my money paid! As front line workers, we don't often get to eat like normal people, we are patient, we pay always, we gulp, we get disrespected every minute of every day - but now Boston Market shows us the same disrespectful form of treatment. DO NOT use this store, they are RUDE, DISRESPECTFUL and NO regard for customer service!

Disgusting!

On 01/17/22 Santa Clara County Housing Authority paid $792.73 for Boston Market for 11/17/22 catering service at Avenida Espana Gardens Apartments.

On 12/28/22 Avenida Espana Gardens apartment mistakenly paid also to Boston Market $792.73 for the same 11/17/22 catering service at Avenida Espana Gardens.

Since 01/04/23 my supervisor, Marley Landes, and I were trying to rectify the refund issue for no avail. As off 05/25/23, we have not received a refund.

I am attaching proof of double payment and copies of emails between [protected]@bost.com and the John Stewart Company staff.

Please immediately assist in the resolution of the issue.

Otherwise, we might be forced to take another rout in order to receive the refund.

Respectfully,

Ksenia Asatryan

Property Manager

Avenida Espana Gardens

181 Rawls Court

San Jose, CA 95139