Menu
Write a review
File a complaint
McDonald's Profile

McDonald's

www.mcdonalds.com

Learn how the rating is calculated

1.6 43 Reviews 2886 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

McDonald's Complaints Page 28 of 145

ComplaintsBoard
D
5:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have took my mother by the Osceola Arkansas location many time to get her a froppie but every time I get a different excuse. Such as " The machine is down." "We are out" and today they told us they don't have a Froppie machine" If they have it on their menu they should have it and not everytime having an excuse not to have it. This has been an ongoing...

Read full review of McDonald's
ComplaintsBoard
R
2:17 pm EDT

McDonald's McDonald's in Fountain Inn, Sc 29644

I quit but they only gave me my first check that they held back when I started. I worked about three hours that I didn't get a check for! Also, Crystal, the general manager admitted that she threw away two important papers that I allowed her to complete.She admitted that in front of four employees including three managers. Qwanda, one of the managers was upset that she did that to me. I asked Crystal for Brooks, the owner's phone number and she refused to give it to me. I want Brooks to call me! No wonder they lose help! This is Ruth Ingram!

Desired outcome: Crystal should be fired! One day she will do that to the wrong person and they will use that owner. Again, I want Brooks to call me!!!

Read full review of McDonald's
Hide full review
ComplaintsBoard
G
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Service issues

This morning at 6:25 am, on 9/27/22 I walked into the McDonald’s in Wickenburg Az

I walked up to place an order

No one was there. I walked towards the kitchen

I saw a manager & a cook

They both saw me, but no acknowledgement. I looked towards the gal who was taking drive through orders

When she saw me, she spoke to either the manager or cook, and asked them if they had opened the front door

I asked her, are you not open . She said , sorry, but still wouldn’t take my order

It would have taken her 30 seconds, to take my order, but she wouldn’t

I have been a resident of Wickenburg, for 14 years. I try to give my business to every business in Wickenburg

I’m not happy at all. I told the gal, this is not good. She didn’t seem to care

There’s a good chance, that I will not visit this location, ever again

Sincerely

Ted S Christos

Email address

[protected]@gmail.com

Read full review of McDonald's
Hide full review
ComplaintsBoard
M
5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Rude staff

I took my son here after he got off of work to pick up something to eat. We are not from here so we went inside to order because I didn't want him to eat in the car. The sign on the door states the lobby is open until midnight and this was 10 p.m. We went inside and was preparing to order from the kiosk when an employee informed us that the dining room was closed. When I asked why then was the door unlocked, the hours said they were open and other people were eating inside, I was told that that wasn't her problem but that if we wanted food we had to go through the drive thru. Her attitude was nasty so I asked for the manger and was told that "we ain't got no manager... we do what we want". So then I asked for her name and she refused to give it to me. I asked every one of the 10! people working what her name was and was told that nobody was going to tell me so I said that I would only leave after I got Miss Sassy pants' name and was just told Destiny. So we were pushed out the door by a pregnant employee, the door was locked behind us and the employees then proceeded to make fun of my son and I. EVERY SINGLE EMPLOYEE who was working here at 10p. m on 9/26/2022 needs to be terminated. Just be thankful I haven't called a lawyer yet.

Desired outcome: I'd like for Destiny to be terminated at the very least. I've NEVER been treated so rudely in all my life and that's saying something. The whole group needs to find new jobs.

Read full review of McDonald's
Hide full review
ComplaintsBoard
S
8:21 pm EDT

McDonald's Fries

Approx 7:38pm I ordered food located in Wilmington Delaware. I ordered the crispy chicken deluxe meal with a coke soda. I live 6mins away from my home . As I pulled out my fries from the bad they were crunchy and felt extremely hard as if they set in the pan all day . I was completely unsatisfied. My coke soda tasted like seltzer’s water . My meal was not hot and enjoyable.

Read full review of McDonald's
Hide full review
ComplaintsBoard
B
8:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Visited Mcdonalds on hwy 278 covington ga Saturday evening and received the worse service/people working were very rude. First of all the hamburger they made was so sloppy asked for a remake and was looked at like "what", then they did not give me my complete order, upon asking for the rest of my order I was confronted with let me see your bag. Seriously...

Read full review of McDonald's
ComplaintsBoard
N
2:17 pm EDT

McDonald's Missing food

Hello I have 4 children and ordered 4 meals and we only received 3 No chips My order came to £29.60 and I can not believe that this is the kind of service that is being provided in Great Britain as one of my children had to go with out and the rest were all screaming because they had no fries I’m very upset and would expect to be refunded

Kind regards

Nadene Gilbert

Desired outcome: To be refunded

Read full review of McDonald's
Hide full review
ComplaintsBoard
L
9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I actually dreamed about the breakfast. Needless to say I got up because it says online and on the door that they open at 5 am. I stood freezing only to be told that they open at 7,and the wrong time was the owners fault. I am cold and very disappointed! I intend to make sure 3it is something that is heard by many people. I don't want to come back here.

Read full review of McDonald's
ComplaintsBoard
A
7:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Managers at daughters work

My fifteen-year-old has been working at McDonalds for a couple of months now.

Every single time when her shift is over and she asks to leave the Manager says No and gives her a few extra shifts. The manager never asks if it's ok just says No. My daughter is starting to not want to go to work and i am quite frankly sick of waiting. Can the managers do this and if not who do i contact to help?

Desired outcome: i would like to know if Managers are allowed to do this and if not who would i contact to resolve? We live in Sydney Australia

Read full review of McDonald's
Update by Annoyed mum
Sep 26, 2022 4:00 am EDT

What i meant was not extra shifs but extra duties so she will say can i leave the manager always says no and tells her to do a few extra jobs

Hide full review
ComplaintsBoard
D
11:56 am EDT

McDonald's Drive through services and manager.

Today was 3rd time in the past month the drive through got my order wrong. I just ate what they gave me the past 2 times but I wanted it fixed this time. I drove back and went inside and they did fix the order but not so much as an apology from anyone.

The manager came up front and asked what the problem was, I told her they needed to start getting the orders correct since it takes so long to go through the drive through. She didn't say a word, took the wrong order and walked off.

This will be the last time I give them my business.

Desired outcome: Someone needs disciplined and they need to provide better service.

Read full review of McDonald's
Hide full review
ComplaintsBoard
B
6:44 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I go to this McDonald's almost daily to get breakfast the staff there is great the male a.m. morning manager is a great efficient well mannered and customer driven Man as well as the taller female with the long hair and the rest of the staff as well but there's one manager the shorter female who works there that it seems every time she works there'...

Read full review of McDonald's
ComplaintsBoard
D
2:58 pm EDT

McDonald's Doordash product always cold

I have been ordering from McDonald's through doordash for a few months now. Every time I order through door dash the food is extremely old with no warmth. I'm starting to think that ,at this particular location, they put old product in customers bags because there's no way to hold them accountable. Whenever I call this location about the cold food, they never try to correct the issue. They always tell me to contact doordash for a refund. I find this very unfair being that door dash is delivering the food quickly. Its the mcdonalds responsibility to make sure they are doing there jobs. This is a major service defect at this location.

Desired outcome: This is a major service defect, and these employees and managers need to be held accountable. Someone needs to visit this store more often and make sure the sop's are being followed.

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
N
11:08 am EDT

McDonald's Food service

The McDonalds in Newport News Virginia has a terrible general manager. She has an condescending attitude, a loud squeaky voice, she is rude and likes to argue. That combined with a Puerto Rican sounding accent is scary. She also discusses problems out loud with the employees so the customers can hear her yacking like an uncontrolled mad rooster.

I am sure she has had many complaints and i cannot understand why she is still working there. She reminds me of the female DMV examiners of years gone by with tall combat boots and a whip...

Read full review of McDonald's
Hide full review
ComplaintsBoard
L
6:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After one drive thru being closed and waiting 15 minutes in line to get food they left a sandwich out of bag and gave me a small fry in a large box. When I ask for them to up my fries she put them in a separate bag and handed the same ones back. I told her to keep them if they wanted to be so tight. Then told me to pull to a space for a missing Sandwich...

Read full review of McDonald's
ComplaintsBoard
L
3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's filthy, rude

On 9/7/22 I went inside. Stood at register for over 5 min when one of them told me I had to use kiosk. The bathroom was absolutely disgusting! Toilet paper dispensers were broken off wall, no tp, walls and floors gross, trash all over. You would think after being closed for almost 2 years they would clean. Also, ice cream machine always broken. The drink area was sticky, lid dispenser stuck with crud. The franchise owner should be ashamed. Can someone speak to that person?

Desired outcome: I'd like a response

Read full review of McDonald's
Hide full review
ComplaintsBoard
A
2:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's The whole order

Each time I have a negative experience when I visit any Varna city McDonald's. I HAVE TO MAKE SURE every single time I get my order right,always something missing. Today I ordered via courier from drive thru.when the food reach us, was extremely cold as it was done yesterday,burger and chips dry. I asked for the happy meals 2 boy toy and kola, i got 2 girl toy and water they obviously does not care about the customer request, the burger was builded up like it was thrown together from 2 meter distance. I spent 50leva (25euro) and I am disappointed on the quality of the food, If I could I would bring it back right now to them, they to eat their "quality". Some one big boss have to look after the customer service and food quality in varna because you guys loosing a lot of customers. Once I eat in a delta planet McDonald's and they had an internal audit, that was the only time I had fresh and warm food.

Desired outcome: Please get me refund and send someone who pull their s...t together. Check the reviews of the restaurants on Google.

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
P
8:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Complete lack of customer service, lack of security Integrity and resolution

So i attended Harrogate Macdonads, not for the first time the complete lack of effectiveness of the security of apparent security at Harrogate.

I contracted with the restaurant (via screens) at MacD to receive food at the restaurant only to be ushered out by alleged "security".

I conveyed to that individual that the contractual was in law. The same person bodily ejected me from the premise unlawfully. The same individual then requested the a second unidentified "security" person to the premise who continued to bully me and try and humiliate me in front of a crowd of youths who they continued to encourage including throwing my food in front of me like a dog and lots of encouragement to fight with the second doorman. I have no interest in this as a 50yr old, ex policeman of 20+ years. The humiliation and intimidation continued for 30 mins, I refuse to back off and challenged them to call Police .Police called and attended later , the main contagions (male 2) obviously lied and left the building (as did now the gang) not unsurprisingly . Police attending carried on speaking to myself as if an offender and i had no regard to speak with them. This is not uncommon for Harrogate and needs to stop as an absolute priority. It is a disgrace quite frankly and the centre of ASB encouraged by weak apparent security staff who take apparent support from the offending pack over and above anyone prepared to take a stance above this nonsense. They all need sacking and replacing with people who have the seniority to deal appropriately...not tese pathetic so called "security" who are frankly pathetic.

Desired outcome: Security are pathetic and actually encourage gangs as they are so weak to intervene with problem people

Read full review of McDonald's
Hide full review
ComplaintsBoard
G
8:45 am EDT

McDonald's Customer service

At round 7:12 pm I went the McDonalds on 2610 S. Greenbay RD. There was a sign up that said "cash only" thats unacceptable in todays world. The cashier did not greet me even after I said "hi" she just blurted out my charge. While waiting for my food I noticed no one had on hairnets while all of the girls weaves were all past theri necks and on their shoulders and one of the girls actually ran her fingers through her weave while bagging food. I said "thank you' after my change was given to me, nothing. After my food was given to me, I said"thank you"again, nothing. So after I asked calmly"So you guys dont greet your customers anymore?" I received a blank stare and then I asked why one of the girls was running her fingers through her weave while bagging food and they all started to laugh! I will never go to that McDonalds again.

Desired outcome: I would appreciate a response

Read full review of McDonald's
Hide full review
ComplaintsBoard
V
6:13 pm EDT

McDonald's Food Quality

To whom it may concern,

I’ve just had the worst experience with McDonalds meal. I just ordered through drive-through at Warspite Rd, Woolwich around 10:30pm. The quality of food I got is horrible. A cheese quarter pounder meal, a Big Mac meal were ordered… the food was literally COLD and DRY patty was used AND only one fries was in the bag which was undercooked and limpy-NOT FRESH at all. IMAGES ATTACHED.

Also spicy/smoky BBQ sauce was asked for but not found in the bag.

Disappointed Customer!

My contact details:

NAME: Vikas Pariani

No.: [protected]

Email: [protected]@gmail.com

Looking forward to hear what McDonalds has to say abt the food being served at their establishments.

Desired outcome: Refund as the food was thrown in the bin.Total was around £18.68 charged on MasterCard

Read full review of McDonald's
Hide full review
ComplaintsBoard
D
12:25 pm EDT

McDonald's over all service and quality

We went to McDonalds on Jensen Beach Florida to day after church. We had a coupon for bygo sandwich. Ordered it, told the girl that we had a paper coupon. Ordered our 2 coffees,, 1 reg 1 def, and 2 pkgs cookies.

Pulled up to the window and the girl charged us regular, when we told her, she got snippy and said I did not take your order. We finally got that straightend out.

Then parked the car and went to sit outside. The seats were never wiped down from the rain yesterday .Opened my coffee and it was luke warm. My husbands was perfect. Went up to the counter and asked for a hot cup of coffee. She nuked it for me. Still not hot..Opened my sandwich and it must have been on a diet. They were so small I could not believe it. If you go inside because you do not want to sit in your car to eat, you are penalized waiting for as long as 10 min to get waited on. The girls working acturaly turned their backs on us .

Not a good experience, went to another McDonalds a week ago just off Kanter Road, and the hamburger was terrible. Thu it away.

I think we are done! Just wanted to inform you , your company is going down hil fast. Donna Linzenbold

Desired outcome: Get your managers in Line

Read full review of McDonald's
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.