Food quality, preparation, food quality, preparation, condiments paid for not addedpaid for not added
My son and I waited 53 minutes to receive our order number 76 receipt paper #276 on 09/27/2023 afternoon. I paid $10.00 using my debit card ending in 7112 and the remaining $2.38 in cash. We received our food for To-Go, but I emphasized for us to dine-in. The Bacon Quarter cheeseburger had no bacon and mustard as well as onions were still present in spite...
Customer service
I’m a dasher went to restaurant manager was rude and offensive when I went to Check in for order she stated it would be a minute so I waited for 25 minutes and I asked again about the status of my order and then tells me I have no order and I asked her why she didn’t tell me that to begin with she says I’m being rude and not to come back to the store anymore
Desired outcome: She needs to learn to take care of customers needs
Incorrect order
5/10/23 around 9.15pm. Te Rapa hamilton store. Ordered a double quarter pounder combo, with a filet o fish combo. Was given a cheeseburger instead of the double quarter pounder. I paid for the double quarter pounder and expected to get that and instead a burger a quarter of the size. It was very disappointing. I wondered how they could have got that so wrong…was it done one purpose? There is no word the same in that burger so don’t know how they saw double quarter pounder and gave a cheeseburger. But managed to get the rest of the order correct?
Desired outcome: A double quarter pounder combo replaced
App did not work with order.
I went to McDonald's location at 3600 SE Federal HWY Stuart Florida on 10/04/2023. I was attempting toto use my app and App would continuously giving me an error message. I was in the drive-up window and after multiple attempt's I had to go to window and verbally order and pay with card my AMEX card which ends with (7003). My authorization code wa...
Read full complaintMobil Receipt
I have been having a problem for about theist month in receiving receipts for online orders.
Today, for the 4th time since problem started, I again ate at the McDonalds on 7661 Warren Abernathy Highway, Spartanburg, SC.
I was hoping that the problem was rectified, but same results.
I went inside restaurant to discuss with a representative, but they could not help me.
I've been ordering online for well over a year and all was fine until recently.
Please help rectify this problem and also tell me how to get copies of missing receipts.
I can be reached at this email address or by text at [protected].
Thank you, Wayne Karnell
Desired outcome: Resolution to problem
App and service at woodruff rd mcdonalds
I have har enough for 8 years ive given so many chances that to day i flipped and became a karen i cussed to the tip of my lungs about charged for food and would not give me the food would not give me the receipt and worst lost 31.00 on a paid courier gig for wasting 45 min. I never get the entire order and if it is right its one item and even its wrong the...
Read full complaintFood and customer service
Had to wait 5 minutes at the front counter for service
Staff laughing and screaming in the food prep area
The store is out of ice for the drinks,
Get our meals and goto the park to find out there is no meat patty in the kids cheese burger.
Ring the store to complain and the store Manager Natasha is not there. There is no store manager on duty.
The fries taste like crap and the lovely quarter was slapped together- disgraceful
This store is a joke and so is the food.
Never going to a McDonald’s again.
Desired outcome: Your quality of food and customers service is shocking.
Service
I stood in line at the register for over 10 minutes and no one even acknowledged I was there or even came out of the kitchen. Left there and went through the drive through and the girl couldn't understand the work special "sauce" she kept saying salt. When it was time to pay I thought I was getting a buy one get one on the big mac but was charged for both. At the payment window the girl explained I order the meal so it didn't apply. I had her fix it and the total was over $2 less. Why didn't they explain this when I placed my order. The most frustrating part was standing at the register and not being acknowledge as even being there. Will think twice before going again since the quality of the food also sucked.
Desired outcome: I would appreciate a response
Customer service, quality of food
Quality of food and place - This place is actually the worst and most dirtiest McDonald’s I have ever been too. They definitely need a work health and safety check for the whole work place so the food is right to eat for people and where your meant to sit down and eat is always dirty they don’t clean/wipe down the tables the most I’ve ever seen them do i...
Read full complaintmobile app order
Pulled over and downloaded McDonald's app at 10:13 am to order breakfast sandwiches because I could not get there on time for my 76 year old mothers egg mcmuffin due to traffic. Got to the drive through at 10:32 am with my code and was told I could not have it because breakfast was over. Isn't that why I have the app, to order it? It said my order had been...
Read full complaintFood and management
So we ordered food from the Chapman Highway location in Knoxville TN the food wasn't good so we went inside to have it remade and the manager Jennifer had a very nasty attitude. The food was remade but it was still disgusting something needs to be done about it. I'm in restaurant management myself and you do not treat customers like that it's completely unacceptable!
Read full complaintWaiting on food that was not available at the time I placed my order (at drive-thru window)
Was told by drive-thru attendant that fries without salt was not available so could I wait in a parking spot until ready. Said ok. After pulling in slot, it starting to rain a few minutes later. I waited 5 minutes then got out in the rain to inquire, told fries were not ready. Waited another 10 to 15 minutes after rain slacked up went to inquire about order...
Read full complaintCustomer services
I was in the drive thru line at McDonalds, once the cashier swiped my card - she stated can I pull up. - No explanation to why just pull up. Once I pulled up to the door - the casher had a stick to bang on the wall to tell me (not ask me) to pull up some more. The issue is that why do I need to pull up anyway? It's drive thru - I didn't have a big order...
Read full complaintNot getting paid
After calling to have my card activated, which was giving to the GM before I left and she knew the reason. She refused to activate the card. Then once pay day came, I was told a story about how she had the check at the desk and it was being mailed the same day called which was Sat. A week went by after calling multiple times and ignoring my phone call...
Read full complaintEmployee closing store down during operating hours
September 17, 2023 9:47-10:38 The employees inside decided to hide in the back and close down 1 hour and 12 minutes before closing. The employees at this locations take it upon themselves to close up whenever the so choose! The management knows and colludes with them. After all McDonalds corporation is paying them until closing assuming their employees are...
Read full complaintOffer to take the Survey.
Restaurant number 5811 presented me with a receipt that states at the bottom. Go to mcdvoice and rate us highly satisfied and receive a free sandwich. That's buying votes. What if I'm not highly satisfied I don't get a prize? Date Sep.17 at approximately 10:30 AM. Now I'm told my complaint is too short and most likely will not receive very much...
Read full complaintService
This location is pure garbage since it's reopening every time you go there your order is incorrect you can no longer get refills it's hard enough to get your order right let alone get all the essentials to your meal like syrup ketchup Etc or even napkins for that matter I used to stop at that McDonald's every morning on my way to work when this location...
Read full complaintspilled coffee in my car
Friday September 15, 2023 at 8:08 It took 20 minutes from the moment I got in the drive-thru lane until I received my food, and when I mentioned this to the cashier, he told me they were short-staffed. That is not my problem. I ordered my breakfast and 3 large iced coffees. The attendant placed all 3 coffees in a cardboard tray and then tried to hand it...
Drive through
Hi, in the past I’ve been a regular customer at Dannevirke Mcdonalds, but I’ve consistently been asked to park around the corner from the pick up window, and been forced to wait for up to 15 minutes for my burger (emphasis on burger, as that’s usually all I get). Today I went through the drive through for the first time in a while and was asked to park...
Read full complaintChicken Nuggets
I was enjoying my nuggets when I took a bite and notice my chicken was not cooked.
McDonald's
4915 Sugarloaf Pkwy, Lawrenceville, GA 30044, USA
September 14, 2023 at 4:14 PM
Use the app to follow your order in real-time.
Scan the QR code and download the DoorDash app.
Wilka Villalobos
1500 Lakes Parkway
Lawrenceville, GA 30043
Order Details
Subtotal $9.48
Delivery Fee $1.99
Service Fee $3.00
Estimated Tax $0.87
Dasher Tip $1.50
Total $16.84
Get $10 off. InviteFriends
Order Details
Help
Download Receipt
1× 10 Piece McNuggets Meal
Medium, French Fries, Chocolate Milk, Sweet and sour Dipping Please see the picture attached.
Desired outcome: I would like a full refund of my order, and also please contact the manager for that location and let her what had happened to avoid this from happening again. Picture as requested.Thank you.Best Regards,Wilka Villalobos
Most discussed complaints
Workers couldn't understand englishRecent comments about McDonald's company
Pies
KFC
3469 reviews
Denny's
241 reviews
Burger King
4600 reviews
Domino's Pizza
1470 reviews
Pizza Hut
2957 reviews
We have received your comment. Thank you!