Menu
Denny's Customer Service Phone, Email, Contacts

Denny's
reviews and complaints

www.dennys.com
www.dennys.com

Learn how the rating is calculated

1.6 242 Reviews 238 Complaints
Verified
The authenticity of the customer service contact information for Denny's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Denny's reviews 242

ComplaintsBoard
T
4:15 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Denny's Over priced

We ate at your Denny's in Belle Vernon pa, it was ok, very over priced for what we ate. Order # was578490 server was Melinda h. she was very friendly, but she did explain things to us. I ordered Strawberry fr toast slam, and I thought the eggs and bacon was included the way she said it and what I saw on the menu according to the waitress it wasn't mine was 14.49 I thought it was 7.99. my husband a byo slam 11.39 +1.50 for sausage and1.39 for hash browns. So they charged him 10.59 for eggs and toast.. it was the same for beef burger 11.39 + 1.50 for a patty. we will not ever eat there again.

Read full review of Denny's
Update by Terryandannette Thomas

4/7/2024 2:43pm. order#578490 Belle Vernon pa.Server Melinda h.We ate there and our bill was 44 .68. all we ordered was Strawberry fr toast slam they way i saw on the menu it was 7.99 and she said no it was extra for eggs and bacon. my husband got eggs and toast it was 10 .59 and sausage was 1.50 and hash browns were 1.50 extra. the burger was 11.39 no fries or any thing , and 1.50 for beef burger . so it was 11.39 for one burger. that ia really expensive we use to like dennys . we will not be eating there ever again.

Hide full review
ComplaintsBoard
A
10:09 am EST
Verified customer This review was posted by a verified customer. Learn more

Denny's boo! Do better Denny's!

We decided to go to Denny's for breakfast over the holidays since it is fairly new here in Barrie, and we have never been to one on the Canadian side. My husband ordered BYO grand slam - bacon and eggs, rye toast and hash browns. Two little pieces of bacon, rye toast that was basically warm bread oozing with an overkill of butter. No presentation on the plate. I ordered my favorite breakfast - eggs benny. She asked how I wanted the eggs cooked and I said yolk runny please. She said ok that is soft cooked. Mine came out looking as unappealing as my husband's breakfast. The eggs had not a lick of runny egg yolk in them. They were cooked like they were to make egg salad sandwiches out of. English muffins were not toasted properly. And the hollandaise had a weird lemon taste to it. My husband's apple juice was bubbly? and tasted like a watered down apple drink, not juice. When the waitress asked if everything was ok, my husband told her is not happy with his breakfast. She offered him a take out of something or a fruit bowl. No discount on the meal. When she came to pick up my plate, she saw I only ate half. She asked if it was ok and I said look at the eggs. They are hard cooked which is not what I had asked for. She brought the bill and we paid $50.12 for this experience. There are many great breakfast places in Barrie that we will go to for half the price and 5 times better food! We thought we would give this a try, but this will be our last visit there.

Read full review of Denny's and 1 comment
Hide full review
1 comment
Add a comment
A
A
aeffsdf
, US

Well she did offer you something so you cannot really complain. You did not accept.

ComplaintsBoard
K
11:37 pm EST
Verified customer This review was posted by a verified customer. Learn more

Denny's Racism

16th August 2023. Two very polite truckers were coming for lunch. Denied service, asked to leave, police called, no reason...They are black. No immediate action was taken after complaints were filed. Proof of corporate's stance, and support of racism. Waitress was eventually fired, but not the manager who rang the police while not even on the premises. Disgusting. Denny's is now internationally infamous. We will never lighten any of your establishments. Thank you for your time. Western Australia.

Read full review of Denny's
Hide full review
ComplaintsBoard
T
8:04 pm EDT

Denny's Poor service, subpar food, embarrassment of paying customers

We stopped by Denny’s #6693 on Alsbury Blvd in Burleson, TX today about 11:30 AM to have breakfast, there were three in our party. Our order number was 101792 server Maria C, we all ordered full meals a coffee and juice. The first meal came out but the hash browns were burnt, the eggs were salty, and the food presentation not very pleasing. The other two meals were late being served, in fact one our group saw the plates setting ready for serving and asked about them. For the most part except the pan cakes that was brought out was not consumable and left on the plates. A second server who we had met a few days earlier while eating at this Denny’s came to our rescue and asked about our needs. After a short discussion she agreed with our comments and removed two of the meals from our bill. We paid $30.00 for one all American, one coffee and one orange juice. What was the final nail in this visit was when the first server ran out the door after us yelling and accusing us of wanting to leave without paying. This was a totally unpleasant experience and is most likely the last time we will visit a Denny’s.

Read full review of Denny's
Hide full review

Denny's complaints 238

ComplaintsBoard
R
10:38 am EST

Denny's Free pancakes for national pancake day

I went to Dennys on Feb 13th at 9:30 am. Asked to waitress if they were participation in the free pancake day promotion, she advised me she was unaware of promotion and that if I received an email it should have a code to scan. I advised her it's a promotion for everyone not just members. She advised me she doesn't use or is familiar with apps and proceeded to walk away in an unfriendly manner. After an all night shift I was to tired to continued and left. She was heavyset and wearing a protective face mask. Unfortunately, I didn't get a name.

Desired outcome: I would like an apology and my free pancakes.

Confidential Information Hidden: This section contains confidential information visible to verified Denny's representatives only. If you are affiliated with Denny's, please claim your business to access these details.

Read full review of Denny's
Hide full review
ComplaintsBoard
N
7:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Denny's Menu for those with dietary restrictions

We have been dining at your Rock Hill SC location since moving to SC going on 8 years now. We usually eat there 2 to 3 times per WEEK. We are not happy with the new rules that have been instituted. I am 70 years and have Celiacs Disease. I was ordering your Senior grilled chicken dinner which worked very well with my diet restrictions. I was able to get the dinner with 2 sides. I was told that it is no longer available on your 55 plus menu. I am very limited to what I can eat. We will need to go elsewhere if I am not allowed to order the 55+ grilled chicken. I just wanted you to know how your business affects those with disabilities.

Desired outcome: Please start offering grilled chicken on the 55+ menu with two sides just like your Country Fried Steak

Confidential Information Hidden: This section contains confidential information visible to verified Denny's representatives only. If you are affiliated with Denny's, please claim your business to access these details.

Read full review of Denny's
Hide full review
ComplaintsBoard
A
2:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My mother is a 64 year old disabled woman who uses a walker to get around. She has multiple sclerosis. She is a frequent, regular customer at Denny's in Blythe, Ca. She enjoys dining alone and sits at the same table every day. About 3 weeks ago she told me about this particular waitress who was giving her a hard time, refusing to wait on her, ignoring her...

Read full review of Denny's

Is Denny's legit?

Our verdict: Complaints Board's thorough examination reveals Denny's as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Denny's stands out for its commitment to quality and security. Clients considering Denny's should delve into its customer service record to gauge compatibility with their expectations.

Denny's earns 91% level of Trustworthiness

Perfect Trust Endorsement: Denny's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Denny's. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for dennys.com can be seen as a positive aspect for Denny's as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Denny's's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dennys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Denny's have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Denny's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Denny's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 238 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
H
10:19 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I hate to do this but I ordered online and went in at the time the website said the food would be ready. I waited 20 minutes for someone to come up to me. My food was sitting on the counter that whole 20 minutes. I requested extra crispy hashbrowns that were barely brown and not crispy at all and not worth the almost $5 for the small amount I was given. On...

Read full review of Denny's
ComplaintsBoard
F
7:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Upon receiving my receipt, I noticed a charge of $5.99 for the "free coffee brew"? I showed the waitress my email and she said to let them know about it when I go to pay, which I did. The lady who checked us out, began to argue with me regarding the free brew. When I went to show her the email, it disappeared! I called our waitress over and she VERIFIED the...

Read full review of Denny's
ComplaintsBoard
J
10:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dennys Kentucky ave on the south side of Indianapolis ind I have been a regular customer of Denys for a long time I carry my aarp card for a discount and my drivers licensee does say I am a vet we always order 2 club sandwiches'grits coffee coke sweet ice tea. The place was empty except for one family eating after a 45 wait I live in marion ind it wa...

Read full review of Denny's
ComplaintsBoard
D
8:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

And the manager Josh discriminate against me because I'm homeless and he fired me and said that corporate and bunch of things about me which I know it's a lie I talked to kehlani and she was manager on duty and men are going duty. Most people have not been getting their checks when they're supposed to be paid and Josh has done nothing about it as well as he...

Read full review of Denny's
ComplaintsBoard
A
9:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a grandslamwich which wasn’t even cooked all the way properly, cheese wasn’t even melted, bread was soggy and it was just disgusting. I also ordered a chicken tenders dinner with baked mac and cheese and seasoned fries (might I add that was an up charge). My chicken tenders were soggy, my mac and cheese looked days old and my fries were so soggy...

Read full review of Denny's
ComplaintsBoard
C
1:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Denny's Appearance manager looked like a person off the street

Food was over cooked took 25 minutes to receive meal manager had red tee shirt jeans around [censored] this is the best you can do you had one manager months ago that was the best she cared but she left for no help also the trash can out front looked like it has not been emptied in weeks you used to be great but time has hurt you real bad if you have to be so pickey I will not go there any more your loss not mine money does nt grow on trees unless your rich

Desired outcome: i appreciate a response [protected]@embarqmail.com

Read full review of Denny's
Hide full review
ComplaintsBoard
S
7:27 pm EDT

Denny's Turkey Dinner

I visited the Denny's in Colwood, BC to enjoy a Canadian Turkey Dinner. It was absolutely the worst turkey dinner I have have been been served. The turkey was like leather, the vegetables were greasy and soaked in butter and garlic. Why vegetables were not plain and steamed is beyond me. The food was salty. The cranberry sauce was jelly with no cranberries. I couldn't eat it. The restaurant was dirty with a foul odor. Denny's used to be a great family restaurant but has really gone down hill.

Desired outcome: For $18.49 improve the food quality

Read full review of Denny's
Hide full review
ComplaintsBoard
S
12:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Denny's Service

I am writing about my visit to our local Denny's in Albany OR. My husband and I went for a early supper, today Sunday September 24. Only one waitress was working the floor well the other two or three were in their hudle talking away. The restaurant was filll up quickly, with the only working waitress, Heather, seating customer, taking orders and checking them out. The so called manager on duty Ashley, decides to take care of a called on order, on which was not even worked on. A couple that enter before us got up and left the restaurant. A short time after a waitress and hostess comes in to work joining the hurdled group. Heather continues doing her job and everyone elses. We had our meal and I was checking out. The others standing would not even check me out, so Heather took care of it.

Desired outcome: Would like to see that you hired some employees that want to work not just pick up a pay check. Maybe advance waitress to managers that know how to waitress let alone manager a business.

Read full review of Denny's
Hide full review
ComplaintsBoard
S
5:45 am EDT

Denny's Customer service

I’m in Oakland California hegenberger dennys location and I haven’t been treated so badly as a paid customer in my life ! The Hispanic lady said I can’t sit and eat because there is not enough workers . Then I said ok I will order to go she said why when you can go to San Leandro location and eat inside . I said I’m at the hotel down the street I can eat there and she said hold on and went to back and never came back . I will never ever eat at dennys again and that Hispanic lady needs to be fired

Desired outcome: Termination of employee

Read full review of Denny's
Hide full review
ComplaintsBoard
B
10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On August 17th, 2023, at 6:45PM, My wife and I was on our way home. To DeSoto, Tx. after my wife gave herself, a diabetic insulin shot, she was feeling kind of woozy. She asked for thing to eat, and we pulled into Denny's Restaurant parking lot at 408 N. Interstate 35 East Service Rd. Red Oak, Tx. 75154. I went inside Denny' to place her food order. In the...

Read full review of Denny's
ComplaintsBoard
J
1:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 09/09/2023, I made an online order for 2 to pick up. I ordered the Slow Cooker Meaty Melt, fries and a drink. And a burger combo. Well, my Slow Cooker Meaty Melt bread was soaked in a great deal of butter. I couldn't even eat the sandwich due to the amount of butter soaked into the bread. I even wrapped the sandwich in my own paper towels at home to try...

View 0 more photos
Read full review of Denny's
ComplaintsBoard
M
5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered online and picked up food, noticed food wasn’t right asked about order was told it was correct for home and it was not. They are serving old recooked and reheated food. I didn’t get mashed potatoes I only have a load of gravy: staff was arguing amongst themselves the cook was drinking out of a cup that didn’t have a lid while preparing my food. I...

Read full review of Denny's
ComplaintsBoard
B
12:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had order food from the Dennys on Hopyard in Pleasanton ca yesterday 8/23. The order was terrible. I was missing items I paid for, the sausages were not fully cooked and completely pink inside! The eggs were hard boiled. I was given 2 small pouches of syrup for 3 pancake meals. The list goes on and on. We called the store 6 times after receiving and no...

Read full review of Denny's
ComplaintsBoard
D
6:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the 2nd time I've filled out this complaint form, it is not allowing me to submit. I visited Dennys at 5975 W Baseline in Laveen Arizona and I patiently waited to be seated, the waitress told me to follow her than an older man told her to seat (and pointed to a guy that walked in AFTER me) where I was going. She did and told me to wait until she can...

Read full review of Denny's
ComplaintsBoard
A
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered online through Door Dash at a Charlotte location (receipt attached). I was expecting it to be a delay due to the Beyonce' concert, so the original 60 minute estimated time was not a problem. Our driver kept in communication with us informing us that she was waiting for one more order to be complete. Over TWO hours later, our food arrived and the...

View 0 more photos
Read full review of Denny's
ComplaintsBoard
M
7:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took my family to Denny's at 1203 Drury Lane Arnold Mo. 63010, Aug. 5. 2023. #3815. My first impression was, building inside smelt like grease. We should of left! We ordered our drinks, about 10 minutes later waitress took our order. Our drinks were coffee, root beer, iced tea, and diet coke. It took over 40 minutes to get, cinnamon roll Pnck, Super Bird...

Read full review of Denny's
ComplaintsBoard
J
12:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order # 119493 Server Rosalinda R. I am really upset, the service and food at this location sucks, When I spend my good money 48.18 for dinner, my expectation is hot, fresh and quick. what we received was poor customer service, forgotten items and burnt food that was 35 minutes late to our table in an empty restaurant. I thought I would give you folks the...

Read full review of Denny's

About Denny's

Denny's is a well-known American restaurant chain that has been serving customers since 1953. With over 1,700 locations across the United States, Denny's is a popular destination for breakfast, lunch, and dinner. The restaurant chain is known for its 24/7 service, which means that customers can enjoy their meals at any time of the day or night.

Denny's menu offers a wide range of dishes, including classic American breakfast items like pancakes, waffles, and eggs. The restaurant also serves burgers, sandwiches, salads, and entrees like steak, chicken, and seafood. Denny's is also known for its signature dishes like the Grand Slam breakfast, which includes two pancakes, two eggs, two bacon strips, and two sausage links.

In addition to its menu, Denny's is also known for its affordable prices. The restaurant chain offers a variety of deals and promotions throughout the year, making it a budget-friendly option for families and individuals. Denny's also offers a rewards program, where customers can earn points for their purchases and redeem them for free meals and other rewards.

Denny's has also made efforts to cater to different dietary needs and preferences. The restaurant chain offers gluten-free options, vegetarian and vegan options, and dishes that are lower in calories and fat. Denny's has also made a commitment to using fresh, high-quality ingredients in its dishes, which has helped to improve the overall quality of its menu.

Overall, Denny's is a popular restaurant chain that offers a wide range of dishes at affordable prices. With its 24/7 service, diverse menu, and commitment to quality ingredients, Denny's is a great option for anyone looking for a casual dining experience.

Denny's Customer Reviews Overview

Denny's is a popular American diner chain that has been serving customers for over 60 years. The restaurant is known for its all-day breakfast menu, as well as its classic American comfort food options. Overall, Denny's has received positive reviews from customers, with many praising the restaurant for its affordable prices, friendly service, and tasty food.

One of the most commonly praised aspects of Denny's is its breakfast menu. Customers appreciate the fact that they can order breakfast items at any time of day, and many have raved about the quality of the food. Dishes like the Grand Slam breakfast and the pancakes are particularly popular.

In addition to its breakfast offerings, Denny's also serves a variety of other classic American dishes, such as burgers, sandwiches, and salads. Customers have generally been pleased with the quality of these items as well, with many noting that the portions are generous and the prices are reasonable.

Another aspect of Denny's that customers appreciate is the friendly and attentive service. Many reviewers have noted that the staff members are welcoming and accommodating, and that they go out of their way to ensure that customers have a positive experience.

Overall, Denny's is a solid choice for anyone looking for affordable, tasty American comfort food. With its all-day breakfast menu, friendly service, and classic dishes, it's no wonder that this restaurant has earned a loyal following over the years.

Overview of Denny's complaint handling

Denny's reviews first appeared on Complaints Board on Mar 21, 2008. The latest review Over priced was posted on Apr 7, 2024. The latest complaint dirty restaurant, nasty, cold food was resolved on Oct 20, 2014. Denny's has an average consumer rating of 2 stars from 242 reviews. Denny's has resolved 34 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.6
943 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Denny's contacts

  2. Denny's phone numbers
    +1 (800) 733-6697
    +1 (800) 733-6697
    Click up if you have successfully reached Denny's by calling +1 (800) 733-6697 phone number 0 0 users reported that they have successfully reached Denny's by calling +1 (800) 733-6697 phone number Click up if you have UNsuccessfully reached Denny's by calling +1 (800) 733-6697 phone number 0 0 users reported that they have UNsuccessfully reached Denny's by calling +1 (800) 733-6697 phone number
    +1 (682) 348-5018
    +1 (682) 348-5018
    Click up if you have successfully reached Denny's by calling +1 (682) 348-5018 phone number 0 0 users reported that they have successfully reached Denny's by calling +1 (682) 348-5018 phone number Click up if you have UNsuccessfully reached Denny's by calling +1 (682) 348-5018 phone number 0 0 users reported that they have UNsuccessfully reached Denny's by calling +1 (682) 348-5018 phone number
    Media Contact
    +1 (864) 597-8403
    +1 (864) 597-8403
    Click up if you have successfully reached Denny's by calling +1 (864) 597-8403 phone number 0 0 users reported that they have successfully reached Denny's by calling +1 (864) 597-8403 phone number Click up if you have UNsuccessfully reached Denny's by calling +1 (864) 597-8403 phone number 0 0 users reported that they have UNsuccessfully reached Denny's by calling +1 (864) 597-8403 phone number
    Senior Vice President Of Global
    +1 (770) 777-0796
    +1 (770) 777-0796
    Click up if you have successfully reached Denny's by calling +1 (770) 777-0796 phone number 0 0 users reported that they have successfully reached Denny's by calling +1 (770) 777-0796 phone number Click up if you have UNsuccessfully reached Denny's by calling +1 (770) 777-0796 phone number 0 0 users reported that they have UNsuccessfully reached Denny's by calling +1 (770) 777-0796 phone number
    Media Contact
    More phone numbers
  3. Denny's emails
  4. Denny's address
    203 East Main Street, Spartanburg, Indiana, 29319, United States
  5. Denny's social media
Denny's Category
Denny's is related to the Fast Food Chains category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.