Having problems with Subway?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Subway Customer Service Contacts

+61 732 530 201 (Australia)
+1 800 888 4848 (Canada East)
+1 203 877 4281 (Canada West)
+961 19 996 63 (Middle East, Africa)
+44 800 085 5058 (United Kingdom)
327 Howard
Evanston, South Carolina
United States - IL60202

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Subway Customer Service. Initial Subway complaints should be directed to their team directly. You can find contact details for Subway above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Subway. Discuss the issues you have had with Subway and work with their customer service team to find a resolution.

Subway Complaints & Reviews

SubwayPoor quality of entire order

1/23/2021.. Purchased 3 footlongs meatball, tunA, chicken bacon ranch.
Have to say they were awfull. The only one that was eaten was the tuna. Pretty hard to screw up tuna. Meatball has always been my favorite. They looked and tasted like little frozen mb . Sauce was like they opened a can of tomato paste. Absolutely nothing about the chicken was any good .. I could keep going But I think I've made my point. No more subway for us will stick with Publix supermarket...they make awesome fresh subsn

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Bo
      Boomer Boomer Feb 07, 2021
      This comment was posted by
      a verified customer
      Verified customer

      Subway was once a very good lunchtime meal...That was twenty five years ago. Todays Subway is just plain awful.
      Your experience depends on whether the Subway you purchase from is company owned or franchisee and the quality of employee employed at said Subway.

      -1 Votes

    SubwayRacial abuse

    On January 15, 2021 I visited Subway between 7:30-7:45 PM in Mebane, NC ( 1244 S 5th St)
    When I asked a question the lady laughed at me and whispered in the ears of her co-worker.
    All the time both stared at me as if they were serving food for free or as if I was from other planet. Tried to reach out to the manager, called several times but either no one receives the call or says manager is not available.
    I myself have worked for customer service and I know how customers should be treated, at the same time expect others to treat me well or at least as a human. I wish these employees are trained again accordingly.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Th
        TheMechanic Jan 21, 2021

        What was your question? Did you ask her out and she laughed you off cause you're a ugly, and she's borderline 11. You're one of those pathetic incels aren't you.

        -1 Votes
      Jan 18, 2021

      Subway — Leaving food out over night and using it the next day

      I work security at the South Hill Mall in Puyallup, WA. You have a store there that on multiple occasion...

      Jan 08, 2021

      Subway — Rude behavior by employee

      On January 8th, 2021 at approximately 12:45 pm I was at the Subway Sandwich store located at 14901 Hwy 150...

      Jan 01, 2021

      Subway — 6 inch meal

      I ordered a 6 inch oven roasted chicken toasted meal with Lays baked barbecue chips from the drive thru. When...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      SubwayOn line ordering

      I ordered 3 subs on line, they had a buy two get one free special. When I got to the store to pick them up they said they had no record of the order (which doesn't surprise me). So I ordered in store and they charged me for all three stating that the buy two get one special was only on line. This unacceptable since my original order was on line, I seriously don't think I will do any more business with subway!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Dec 07, 2020

        Subway — Sandwich condiments

        Subway Walmart #563 2400 Veterans Memorial highway Orange City Fl. New management did not like my surveys. I...

        Nov 20, 2020

        Subway — Covid19 violations

        Worst eatery experience i've ever had. Employee, manager, her young son all handling and around and...

        SubwayOffering $5.00 footlong subs

        I submitted a complaint to Subway on August 24 and received a confirmation from you: CAS-544761-M2M1G3 . I also received a follow-up email asking for the location of the Subway I place my orders with: 15 E. Holly Street
        Pasadena, CA [protected].577.0050.

        I have not received any further response from Subway.

        I was supposed to receive my order for 2 footlong sandwiches at $5.00 each and was charged the full price.

        Please advise as to the status of my complaint and when I can expect my refund.

        Thank you!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Jun 28, 2020

          Subway — Answer the phone

          I call this subway location all the time and nobody answers the phone. On about seven or eight different...

          Apr 07, 2020

          Subway — Two times the employee made my sandwich incorrectly

          I visited the store by me in kodak tn on 2 separate ocassions and was assisted by the same employee. Going to...

          Apr 04, 2020

          Subway — "sandwich artist" was on phone and would not wait on me.

          I went to the Subway at 401 Elmira RD, Ithaca, NY 14850 at 6:20 PM on 3/4/20. The "Sandwich Artist"...

          Mar 09, 2020

          Subway — Online order and coupon

          Order a sandwich online for two sandwiches (bogo). I arrived at this store and only received 1 SANDWICH...

          Mar 06, 2020

          Subway — Question about tea

          Tuesday March 3, 202 my husband and I went to subway arriving around 6PM. Our food was excellent, but when I...

          Mar 03, 2020

          Subway — False advertisement on the subway app on buy one sub and you get one free

          I am very displeased when it came to the service up there at the Subway on 3227 Southwest military drive...

          Mar 02, 2020

          Subway — Rude employees, owners, refused to honor nationally advertised buy one get one free offer

          Was spoken to by very rude male employee when I asked about the buy one, get one free offer. He said it wa...

          Mar 01, 2020

          Subway — A salad, with tuna and cheese. plus toppings, and dressing, and chicken in a to go container for my dog.

          I did not get the young man's name, but he was very soft spoken, left me standing while he did thing...

          Feb 19, 2020

          Subway — Previous employee many complaints about Franchise

          Hi, I worked at the Subway in Dereham, England run by Jyothi for 2 months, and whilst that wasn't a...

          Feb 12, 2020

          Subway — rude & eating while waiting on customers!!

          This is the 5th time this cashier (she had red dyed hair today) has waited on me in the last 2 months. She...

          Saint Marys
          Feb 02, 2020

          Subway — I am complaining about the employee

          I visit this subway restaurant in night time there is a guy the name was Hardik he is so rude to us and he...


          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.