McDonald's
reviews and complaints

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DCH-NET-VAL-403-NON

This is very bad app I download so I can order online but it won’t let me do that it keep saying error and that is not ok. Please please please please please fix this app so I can order online in Lebanon because I am from Lebanon. I am not from Kuwait. Thank You and Please reply or I’ll delete the app!

always making bonus coins higher. big mac was 15000 coins and now it got 18000. the same
goes to every product as well. also the prices got higher. 2 pcs fries with discount was: 6.5 Lari and now it got 6.9 Lari. everything getting expensive. every time the staff lacks the product i order. _———————————- Zz

To be honest this app losses it value after the first week or so. All the deals go away, and your just left with deals like “Buy 70 riyals worth of food and save 1 riyal”. They put “deals” that aren’t even deals. They are the same price with or without the app. I don’t know what the point of this application even is.

(Ooops! Something went wrong!) this message always appears in the application and can’t access it for the last two days. It was working but After I transferred most of my applications from the old iPhone it stopped working. please tell me how to fix it as I removed it many times and re-installed it but with no changes.

I've been trying to use the app for 2 years and it's always says “it’s not you-it’s us!” with the error code “ DCH-NET-VAL-400-DIF-400.4”, McDonald's was always my best restaurant growing up and it makes me sad to see this app not working on my iPhone 7, I hope the developers of this app see this and finally fix this issue.

can businesses charge any amount of sales tax a want even though it’s said at 6% in Kentucky if not how are they getting by with is very aggravating I’m not very happy this just happened in the past few weeks and they’ve already gone up 20% on their food so a workmen doesn’t have a chance pay in taxes I expected to go up a little bit but not 20% or I didn’t expect sales tax go up at all

Came to macdonalds for a back of fries and no one was in the speaker . I been trying to make an order from the first window and they said you have to go around the line . I was in the line but no one was on the speaker to take my order. This happen at macdonalds Severn maryland on 6/22/2022.

After parking my car , it took another 15 minutes to see a manager . They took the points from the app and I told the manager . She said I can’t do anything for you

I waited at the speaker for 10 minutes before I left the person taking orders kept telling us to hold on and no one was at the window when we left. They refuse to do their job because it's almost shift change for them and that's not fair to the customers that are on our way to work and just trying to get coffee.the problem gets taking care of for a week and they go back to doing the same thing.

I came by the drive thru with my 6 year old grandchild on the date of 6/19 after her dance recital and experienced the worst treatment from someone in my life. I am a senior citizen and was refused service by an employee and also I experienced such an aggressive and verbal abuse from your McDonald's employee I feared for my safety and also that of my grandchild. I am suffering from this trauma that you have caused. I will be seeking legal counsel on this matter.

To Whom It May Concern:

I’m not usually one to complain but when I placed an online order from McDonalds in Watertown, WI, my husband and I were at our wits end. I have included with this complaint two pictures. The first is the receipt I received from McDonalds after I paid for my order. The second is a photo of the receipt I received from Door Dash which was the only way we could get our food. If you look at the two receipts, you will notice that the Door Dash receipt is over twice as much as it would have been if they would have given my husband our food. The first time my husband went to McDonalds with the online retailer in hand, to pick up our food they said they didn’t know anything about it! When he returned home without the food he made no secret of how upset he was. I called out to McDonalds and talk to, I believe, the manager and told him what happened. He, in turn, told me some long draw out excuse that to put in an online order the person had to be ordering it from just outside the store. At that time I asked him if my husband were to come out with the receipt if they could make the food when he got out there. They replied yes. So…my husband drove back to McDonalds again, with the online receipt and they told him they couldn’t fill the order because they needed to see the phone it was ordered from.

Now, you have to understand, my husband is 70 years old and is not up to snuff on the latest technology. He was very irate when he returned home the second time without our food. Now, mind you, the order from McDonalds and the order farm Door Dash were identical. It would of cost mr $19.27 for the order I placed online to McDonalds and the order from Door Dash was $42.65.

I truly believe we should be compensated for all of our time, money and frustration. My husband and I live on Social Security, so our finances are VERY fixed. We either go out to eat or have takeout once a month. Needless to say, this was not a pleasant experience but a costly one. As I stated, I think we should be compensated some way!

Not a Happy Customer,

Cindy Bingham

the McDonald's on 2315 w ogden ave today 6-18-23 manager cashier a simple mistake with i paid for someone else meal i was just trying still pay for mines just give the other person they meal I paid for he told cashier give me the meal get her out of MY DRIVE THRU AND SHE SHOULD STAY OFF THE PHONE my thing is he don't know what happened at that window that's so rude to be a manager I was still trying to pay for mines and give the other car the order tell them I paid for it if you don't like your job angry or whatever u shouldn't work that day customer service is a plus I used to be a manager for Mcdonald's as well as KFC until I decided to go back school it's so dangerous out here he need to be careful cause he could be putting his staff in danger mental health is real I work in health care

I attended McDonald’s in Asda queensferry and on getting the order home one again it was in a shocking state. I ve not been to any McDonald’s for some time as the food has been diabolical. I attended as my child kept asking and I was in hope that things had improved. On receiving the order the 3 drinks were like warm at best and flat. I ordered a chicken wrap to find a small piece of chicken in amoungst the wrap and awful salad, I have taken a picture. I am fed up of complaining about your shocking standard of food I simply cannot believe that a multi billion pound company would let their standards slip so badly. I was not even offered a receipt as the machine was not providing them, but can say I spent just over £15 on this diabolical food. The order was large quarter pounder with cheese meal. A cheese burger happy meal, a large chicken wrap meal and a Oreo McFlurry. Please could you contact me regarding yhis as I am extremely unhappy with this service.