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McDonald's

www.mcdonalds.com

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1.6

Overall customer rating from reviews and complaints

McDonald's earns a 1.6-star rating from 45 reviews and 2906 complaints, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.

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McDonald's Complaints Page 10 of 146

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O
7:56 pm EDT
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The card reader wouldn’t read my chip. I asked them if the my could enter my card in manually and I was told I don’t know what that means. I said that’s ok, and asked to speak to manager and said she will know what I’m talking about. Then I had the unfortunate pleasure of meeting Reva. She is really mean. She said if it doesn’t read your card, use a...

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R
6:51 pm EDT
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I like to take my kids and I for vanilla cones on a regular basis. It seems like we get ripped off more and more each time. Almost $3 for a simple vanilla cone and it's thismini size cone. Like 3 to 5 bites of ice cream. I remember going to get cones for 99 cents and the cones were 3x the ice cream they do now. My son got a hot fudge sundae and ice cream...

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S
5:16 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Food

I purchased 3 burger meals

(Big Mac, double cheeseburger & mcspicy)

Garlic Aloi wrap meal

The chicken on the wrap was burnt & the mcspicy burger was the same size as a cheeseburger

The chips were horrible & that rubbery that my dog even turned her nose up at them & didn’t eat them.

The medium sprite that was ordered with the wrap was more ice then drink & the big Mac looked like it was thrown together

Very very disappointing & expected more for the $70.00 that it cost me

The only decent things were the shakes & the nuggets

Bought from the Gillieston Heights store in NSW

Clean ya act up

Desired outcome: Fix it

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H
5:19 pm EDT

McDonald's Food and service

I placed an order for over 30 worth of food from the lunch menu which was all that was available on the app. We ordered 40 nuggets, a spicy McChicken with Easy mayo add mustard extra pickle (photo included) we were given our food with the same disgusted attitude from the same rude aggressive little boy at the window who AS USUAL refuses to give us our sauces we paid for, napkins or pretty much anything. We got our food and the nuggets were DISGUSTING. Stale rock hard, ALL 40 of them. My friends boyfriend took them inside and was told to come back to get fresh ones TOMORROW stating they had changed the oil. I drove back around to the window where that disgustingly rude little boy told us his manager said she will not come to the window, that I would not be getting a refund, and proceeded to shut the window and lean his back on it away from us. I honked my horn 5 times before the manager would come to the window. She also told us to come back for our dinner tomorrow. I asked her what were supposed to eat now? She replied she didn't know or care. I asked her for a refund and she told me I would have to wait 15 to 20 mins for it. So I waited and it was 24 mins before she came to the window tossed the refund for THE NUGGETS only into my car shut and locked the window. This is ALWAYS my experience at this location with this shift. If there were somewhere else in town open for food At that time I would NEVER waste my money at this establishment EVER again.

Desired outcome: I would like the crew on that shift to be held accountable for their poor attitudes, extremely poor food quality, 0⃣professionalism, and to be compensated for all the money that is wasted when buying food there.

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M
3:56 pm EDT
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Placed a mobile order. Received the order. 1 food was wrong I order McCricken sandwich with cheese. It did not come with cheese. I ordered a mcdouble without mustard. It came out with mustard and no cheese. My online order clearly says 2 BBQ sauce as I order medium fries. I checked the bag I only had 1 BBQ sauce. Not a big deal at all kindly asked the...

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J
4:10 am EDT
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Around July 15 Went thru drive thru to order at 6018 lake avenue Saint Joseph Missouri. Lady was rude from start and when I tried to order a buy one get one half off I was told they were only accepting cash and that the bogo half off wasn’t available for cash payment. I ask what I could order and was told again it was cash only. I said ok i am paying with...

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C
4:47 pm EDT
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Management was pulling all the Drive though cars into reserve spot 1&2 and curbside 3 and 4, I only ordered 2 double burgers and a free large fries. As I waited almost 4-6 minutes at the last drive though window, they asked me if I would pull up to curbside 1. Which was still full of cars. I kindly said,” No, Everytime I pull up y’all put cheese on my...

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A
5:42 pm EDT
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Been waiting in the curbside parking spot for over 30 minutes for a cheeseburger my excuse me a double cheeseburger six piece chicken nugget and a large fry I still have not yet got it one of the employees came out even asked me what I had took my complaint down and then told me he's going to start on it I send my son back in there about 10 minutes after...

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A
1:18 pm EDT
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August 8. Went to terminal 4 JFK mcDonald. around past 8am. We probably have a miscommunication in ordering. She just left us feeling annoyed. Never asked and instead told a co worker to assist. ID showing the back side. Black, talll, lean young lady in her early 20s. Not willing to serve iand not able to assist customers amicably. The one who assisted i...

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C
12:38 pm EDT
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I ordered the Mcdouble Bundle on Monday 8-7-203 at 6:26 pm. I eat my fries first always. I admit you have great fries. So when I got to my burger it was burned. I mean it was really charred. I did try to call no one answered. So, now I am emailing. McDonald's #3133 5601 Old Shell Rd Mobile, AL 36608 This is really unacceptable. I need the workers to...

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S
9:38 pm EDT
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McDonald's French fries

I ordered a quarter pounder plain and dry with a dr. Pepper and med Fri. When I got to window they told me the Dr Pepper was out so I ordered a sprite: when I finally got my food and got where I was going the burger wasn’t correct. It had everything on it. I turned around, went back to the store. Complained at drive thru window then waited for them to complete the order. Got back to my job and sat down to eat. Then I saw something in my overly salted French fries: it looks like a broken Christmas tree light bulb. I took pics of it. To afraid to finish food now so I stopped eating.

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9:16 am EDT
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In June of 2023 I start working there the company was changing over to a new manager and I decided to work a couple days because I was already certified for my ServSafe I told Ashley she can call my boss down in Miami to verify and he gave great words the first thing she said that she couldn't hire me as a manager she had to start me off $13 the lowest pay...

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1:39 pm EDT
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When we pulled up to take out order the lady put us on hold for 15 minutes and then her friends start talking to her in the back so do you she made us wait another 15 minutes and then when we got to the window to pay for our order they didn’t have it correct And the lady act like we weren’t sitting there wait for to take our cash so we can get our food She...

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J
2:19 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Employee shutting the door in my face after she knew I was behind her

I was walking out with my drinks in both hands as I was heading out an employee. She looked to be an older lady real slim. Turned around and looked at me and continued to walk out as well. I believe she was leaving she had in her car after words. As we were both talking out she knew I was behind her and as I said I had to drinks in my hands. She didn’t hold the door open for me. As she went out the first door she shut it on me even thought she saw me. The second door she looked at me aging before going out while I was behind her she didn’t bother to hold the door for me she shut it on me again. It was rude! And embarrassing as a family coming in to the McDonald’s saw as well. The dad in the family I’m assuming had a socked look on his face i quickly had the door for them. But yet again I do not appreciate her shutting the door on me. She was wearing a side purse on her side right of her body. She had her McDonald’s hat on as well. I didn’t get her name or her name tag. Her hair was in a ponytail she has brown hair not to dark and she looked to have gray and white hairs

Desired outcome: I would like an apology in person with her.

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F
8:27 pm EDT

McDonald's McFlurrys

I ordered through DoorDash a Big Mac Meal Large with a Orange Fanta , 6 piece nuggets , a spicy McChicken & 7 M&M Mcflurries these ice creams where for my kids I worked for McDonalds before & I know how the process works when it comes to ice cream or smoothies or frappes , shakes it normally happens when the driver arrives & when she got there it was melted I asked the driver before she arrived to pick up my order to please make sure they made the mcflurries when she arrived she said okay , again when she got there they were melted . She asked politely to the worker if they can please remake it because I asked for them to be made once she got there & they laughed at her & refused to make it. It is just sad how these employees denied to remake items that they knew were suppose to be made once the dasher arrives at the store … not to mention the blamed her the workers got upset grabbed the mcflurries & never remade a new one my order got cancelled after that. I want the person or persons who refused to make the mcflurries held accountable & fired this is ridiculous & poor service never again am I ordering from here again. My name is Stephanie Rodriguez & I want someone to call me with this situation I am very upset & furious [protected] please & thank you.

Desired outcome: I want the person or persons fired

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E
8:18 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Did not want to give me a refund after I waited 25 for my order that I ordered online

After arriving at McDonald's parking lot I let them know I was in slot one 35 minutes later No one had brought my order out. I went inside asked for a refund food wad cold. The acting manager (a Latina) then started telling the employees to call the police if I threw the food at them. Unfortunately that location has gone down the tube. I live right behind it. And I will be going to town neeti gs to get something done about your location.

Disappointed ex customer and will make it a point to give you bad reviews with my followers

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K
12:01 pm EDT

McDonald's Shutting down breakfast before10:30 when that's what is advertised!

I pulled up to the McDonald's on WS Young and Hwy 190 in Killeen Texas to order breakfast this morning at 10:26. I was informed that the manager instructed the employee to shut down breakfast early. This is not the first time I have experienced this problem at this location and am tired of it. I don't know if it's the same manager, and I don't really expect you to do anything about it in all honesty, because it keeps happening at this location. If you advertise that your breakfast is until 10:30, then even shutting it down one minute early is false advertising. I have arrived at this McDonald's at 10:23 and been told that I couldn't order breakfast. Is breakfast supposed to be until 10:30, or until the manager decides to shut it down. I just finished fussing at the person on the other side of the intercom, and had to apologize, because it wasn't their fault. This is terrible management, and McDonald's is going to lose my business permanently, even for lunch, and dinner. I have had this happen to me too many times. With all of the other options available, I will begin using them.

Desired outcome: I would like for the standard to be honored.I would like for the manager to at least be reprimanded, and the dark side of me wants them fired....but what I expect, honestly, nothing to be done, or this wouldn't keep happening.

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M
9:31 pm EDT
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Hello to whom this may concern, I went to the McDonald's on 343 Broad st Providence RI. I ordered a Bacon McDouble and large Fry. 1st issue had to wait a long time in the drive through line which happens frequently there. 2nd issue. Pulled up to the window and was told to pull over to wait for my food. When they brought my food to me thr fries where not...

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4:45 am EDT
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McDonald's Slow delivery of order

Order was made in app on 1 august. Order : 204 (placed with festival walk McDonald’s). Order was placed at 7:49am while order was not ready at counter in 15 minutes. Since I am in hurry and have no choice but abandon the order and leave.

This service standard is not acceptable and out of expectation where expedite service is expected with app order during peak hours.

Desired outcome: Want a refund

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P
12:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Mc griddle

Today is 7/31/23 & this is the third time this month I have ordered 2 mcgriddle but they only give me one & I don't notice til I get home so it's almost every time that I go they forget one thing or another & yes I can go back to McDonald's but who's gonna pay for my gas everytime I gotta go back since it's a good distance from where I live all I'm asking is please help

Desired outcome: I'd appreciate a response & a refund or credit

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Update by Patricia H Macias
Jul 31, 2023 5:14 pm EDT

Is that better

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McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category