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McDonald's Customer Care Service

McDonald's USA, LLC

2111 McDonalds Dr
Oak Brook
United States - 60523-5500

Customer Support Phone Numbers

+1 800 244 6227(Headquarters) 0 0

McDonald's Complaints & Reviews

McDonalds / Service

jmr1040 on Feb 14, 2017
On the 14th February 2017 at 2050hrs I attended the Sturt Street Ballarat drive thru and waited while they served 3 cars in the other lane before asking for my order. This is the second time this week this has happened to me at the same restaurant. As this is supposed to be an efficient way...

McDonalds / Food and soda

Amanda Jo Avery on Feb 3, 2017
Went to grab late night dinner and all our food was cold and soda was nothing but carbonation. We were they only customers there at the late time. My boyfriend and i come often. And dont want to have to pick another mcdonlands. The worker there acted like we were imposing on her for even ordering. I'd like a complete refund. 1:49am Feb 3rd 2017 KS14

McDonalds / Latest tv commercial

B&P on Feb 1, 2017
I must say that McDonalds latest TV commercial that show some rap person advertising for McDonalds has got to be the dumbest, most stupid, revolting commercial ever. Just who do you think wants to see some nitwit rapper being a total idiot, not me and lots and lots of others. I must say...

McDonalds / Food poisoning

Steven on Feb 1, 2017
I had a terrible experience with McDonalds!! I used to love McDonalds and went there at least once a month and was always satisfied with the quality of the food and their service. But last time when I went there I got poisoned! I ordered a Bug Mac burger and when I got back home I felt a...

McDonalds / Poor standards of food handling (Hygienic)

Bonnie Cheng on Jan 31, 2017
I went to McDonalds with my staffs this morning February 2, 2017 around 4:00 in the morning ( McDonalds Alabang Branch - Acacia Street ) to take our breakfast. Upon entering said premises of McDonalds, I merely slipped because of the wet floor (NO signage of precaution at first, after a...

McDonalds / Fish sandwich

Robinmoreland51 on Jan 31, 2017
I went to the MC D at 1910 50th St. Lubbock, Texas today before noon. I order the Fish Sandwich, I haven't had one in a while and it sounded good. I had to wait, they didn't have any ready. When I got it, it was cold, the bun had not been heated! And I only got a half a slice of cheese!!!...

McDonalds / Food order

Troy Spencer on Jan 30, 2017
Hello, My name is Troy Spencer and I'm writing this complaint due to the food service from the McDonald's Restaurant located on Commerce Street in the Village of Lake Delton, Wi 53940. I'm a resident of Baraboo, Wi 53913, which is just a few miles south of Lake Delton. The last three visit...

McDonalds / Valentine friend pack

Susan Boshier on Jan 30, 2017
I purchased $20.00 worth of the Valentine Packs to send to little ones out of state; was reading back of coupons and looks like only valid in very few sites here in Buffalo NY ; not tooo many and very limited stores; hard for families that was going to get coupons that do not live close to...

McDonalds / Men's restroom, sink, faucet side door homeless hanging around too long.

Jaime Valera on Jan 29, 2017
Sunday January 29, 2017 am/pm To: The authority this letter concerns I'm an occassional customer at this McD's outlet (Store#33360, 255 Kinoole St., Hilo, HI 96720, (808) 935-9092. The men's restroom sink faucet hasn't been repaired in over one week, it doesn't dispense water to wash. Also...

Mcdonald's Malaysia / Delivery services

sushi3030 on Jan 29, 2017
29.January.2017 (between 2pm-3.30pm) I just made an order to McDonalds through the website. Firstly, the order came in very late, I depend on McD thinking i wouldn't starve myself, instead i have a mild gastric now. On top of having mild gastric, the fries i ordered is old and not fresh at...

McDonald's / Unethical behaviour from gm

altdaniels on Jan 28, 2017
1-28-2017 My daughter works for McDonald's in Medina, TN and the GM there Clint Smith is breaking the work labor laws. He is not letting his employees take breaks when working more than 5 hours. He also is unprofessional with them. He acts irrational, has mood swings, and just plain mean...

McDonalds / Mcdonalds manager

denise cotterman on Jan 27, 2017
I have tried numerous times to get a hold of this McDonalds for a party. I'm either greeted with an annoying Hellloooo. Or the phone isn't answered at all. I refuse to answer to someone that is annoyed. I get that working in customer service isn't easy. But I too also...

McDonalds / Fries

Katie Kettler on Jan 27, 2017
Every time I have ordered fries at mcdonalds they are never fresh and they are super salty and not even worth eating. I go in to get it fixed and they don't even make them fresh they do not taste good at all. I even ask for light salt and basically all the fries are salty to the point that...

McDonalds / Food handling

Cholet on Jan 27, 2017
Last week Jan., 2017, Mountain Home AR We stop at McDonald's at least three times a week. Someone needs to tell the teenaged boys that the paper is on the ice cream cone cup, to ensure better food handling policy and to protect customers, especially during cold and flu season. So, why do...

McDonald's / Service/food

Kendrell on Jan 26, 2017
I recently visited the McDonald's at Harry & Webb after avoiding it for several months due to ongoing issues. I see that they have not been resolved. The service is extremely slow. As a former manager for several franchised McDonald's, including this one under former ownership, I am...

McDonalds / Product

Skylar444 on Jan 24, 2017
How hard is it to serve fresh hot food? I can not get a fresh order of fries or a fresh fish any more. I am tired of trying. A waste of time and money to go to McDonalds. I went 1/24/2017 at around or about 7:00 pm. Once again let down both fish and fries went in the trash. However, I took...

McDonalds / 1530 3rd ave, seattle at 12:40 pm 1/24/17

Scott Card on Jan 24, 2017
I ordered a Grand Big Mac and a filet o'fish. Your security guard got into an argument with an unruly customer. When the customer nudged your guard the security guard started boxing the man's face, repetitively. The man did not fight back screaming "What are you doing? Stop it! Stop...

McDonalds / Unethical behaviour from a manager

Michelle Sullivan on Jan 23, 2017
It was midnight on Sat 21-01-17 at 12.01am. I used the drive-thru at Caloundra, Bullcock St. to order 3 frozen slurpees of each flavour. After waiting for approx 2mins at the silent speaker box I thought the restaurant was closed so I proceeded to the payment window. As I was waiting for...

McDonalds / Slow service

pissed off working mom on Jan 21, 2017
Why are all McDonalds service so slow when the food is precooked? Every time it takes forever to get your order. Personally, the only thing that I even like there is the sausage biscuit. The hamburgers taste like cardboard and the fries are never crisp and always wimpy. My daughter like...

McDonalds / Sausage egg muffin

Max Mah on Jan 19, 2017
I'd bought a Sausage Egg Muffin on 20/1/2017 at Ulu Kelang McDonald. Invoice 001932100037556 at 10:08am. The Muffin is found scorched after I opened it at office! What a disappointed and ridiculous breakfast that I ever had in my life! I'll posted the pictures on my Facebook to...

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