The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

McDonald's Customer Service

1349 Reviews

McDonald's Corporation

1 Mcdonald'S Plaza, Oak Brook
Oak Brook
Illinois
United States - 60523

Customer Support Phone Numbers

15 9
+1 800 244 6227(United States)
105 89
15 11
+44 370 524 4622(United Kingdom)
8 6
+61 298 757 100(Australia)
13 8
+64 800 539 4303(New Zealand)
1 3
5 3
1 6
2 7
2 4
1 3
+31 205 642 666(Netherlands)
0 3
1 3
1 3
1 3
+41 216 311 200(Switzerland)
2 2
+90 444 6262(Turkey)
1 3
2 3
+852 28 807 300(Hong Kong)
2 3
7 7
+63 28 635 490(Philippines)
0 10
+27 860 000 040(South Africa)
3 3
+66 26 964 900(Thailand)
2 3
The United Kingdom
11-59 High Road, East Finchley, London, N2 8AW

Austria
Campus 21, Liebermannstraße A01601, 2345 Brunn am Gebirge

France
1 rue Gustave Eiffel, 78045 Guyancourt Cedex

Germany
Drygalski-Allee 51, 81477 München

Ireland
7 Richview Office Park, Clonskeagh, Dublin 14

Netherlands
Paasheuvelweg 14, 1105 BH Amsterdam

Portugal
Lagoas Park, Edifício 7 - Piso 2, 2740-244 Porto Salvo

Switzerland
Rue de Morges 23, Postfach, 1023 Crissier

Hong Kong
36/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

India
13A, Jor Bagh Market, New Delhi - 110003 India

Philippines
16th Floor Citibank Center Bldg. 8741 Paseo de Roxas St., Makati City

South Africa
85 on Grayston, Grayston Drive, Sandton
Plus

McDonald's Complaints & Reviews

McDonald's / Rude manager and horrible wait time

So
Sonya Peterson Graham on Oct 18, 2018

I went to my local McD that I have been going to everyday since the new promo started for my son. I decided to dine in today. I placed my order at kiosk and proceeded to register to pay. 20 minutes and no food. I see some of my food on counter getting cold. Manager decided to remake food...

McDonald's / Sausage McMuffin bread MOLDED😡

Dv
DVonna Reece on Oct 18, 2018

Store #29160 8425 FM 1960 WEST Humble, Texas 77338 Time: 10:05 A.M. I went to McDonald's & bought a medium orange juice & a sausage McMuffin. Just as I flip the bread over to put jelly on it, I discovered the bread was molded in the corner. I asked for a manager at the 1st drive through...

McDonald's / Service nd employer

Sa
sarah1987n on Oct 18, 2018

i was at mcdonalds in north ridgeville oh center ridge road nd did notblike what i saw nd heard a employer wth a new employee the wsy she talked to her nd treated was wrong nd not professional this had happened a few times i felt bad fr the girl who did not deserve to be talked to like a...

McDonald's / AGAIN, it's wrong...

Bu
Buster Brown on Oct 17, 2018

I decided I WAS NOT going to visit this particular store again. No only are the employees rude, I have gotten the WRONG ITEMS time after time with only a "Please bring it back and we'll make it right." This has been a problem repeatedly. I have NO IDEA what the problem is but I will NEVER...

McDonald's / drive thru

Ru
Russ Vinyard on Oct 16, 2018

Pulled up to speaker. No one in either line. I was told to wait. Was there for two to three minutes. Car come up to speaker in other lane. That car got waited on. Waited another two minutes before my oder was taken. When I got to window wasn't old to pull to side to wait again. Not happy...

McDonald's / product

Da
darryl22 on Oct 16, 2018

I have already emailed a complaint about our experience at McDonald's in Delafield, Wisconsin, Hwy 83. We stopped after the Brewer game on October 12, 2018 at 11:52am. They put a bacon egg and cheese biscuit that we ordered a meal that was so hard I couldn't bite through. We have stopped...

McDonald's / homestyle chicken sandwich

Ro
rocky sipes on Oct 16, 2018

Yes my name is Rocky Sipes and I have been going to my local McDonalds in Marked Tree, AR on Hester Road. I ordered home-style chicken sandwich that I order all the time from there and it was fried to a hard piece of chicken. It was in the drive thru on 10-15-2018 around 11pm and it took...

McDonald's / food and service were terrible!

Jr
Jrmeyer on Oct 14, 2018

When handed our order she didn't say anything. She passed it through the window and that was it! My husband said, is that it? She said, yep. Then we drove away. Well...we were opening up our food and found we didn't have any napkins, no dipping sauce for our nuggets, the nuggets were not...

McDonald's / food & customer service skills...

Ho
Horrrified on Oct 14, 2018

Absolute Shite! Food not prepped fully, cold, missing toppings on burger orders, drinks taste like battery fluid, some serving staff have attitude... Overall shit! Toilets stink of pee! Orders missing what items you actually ask for... Arrogant staff... When complaints are made staff are...

McDonald's / frappe/manager

Je
Jessica Pace on Oct 12, 2018

I went to the McDonald's in my town and ordered a quarter pounder meal with a large mocha frappe. When I get home and taste it, I quickly realize it's not mocha, it's caramel. So I drive BACK up there, and tell them that they gave me the wrong flavor frappe. And the girl at the window just...

McDonald's / service wait time

He
Heidimunoz on Oct 12, 2018

I went into my local McDonald 10873 places my order at 813 PM there was one customer in front of me at 838 my order was sitting there for more than 15 minutes had not been giving to us as they were getting everyone else food that was in drive through or that came in after us when I asked...

McDonald's / shakes

Jt
jtpwild1 on Oct 12, 2018

Regarding your location at 100 Swanson Ave, Lake Havasu City, AZ 86403. For over a year now every time I visit this location when I order a chocolate shake, nearly every time I get told that the shake machine is broken. Its usually in the evenings and I am guessing that they don't want to...

McDonald's / new manager

Bo
Bob Wunderlich on Oct 12, 2018

I usually spend about $75 a week at this store. Today, they had a new manager who was LOUD, Abrasive and mean. Her name is Moe. I ordered a meal and asked for a BBQ sauce. She told me it would be 35 cents. I have never been charged for BBQ sauce anywhere at any store in Jacksonville. For a...

McDonald's / glazed chicken tenders

Ro
Rotimi Kayode on Oct 12, 2018

I don't if it's that particular location or the time of night but I am completely dissatisfied with what I got I've had your glazed tenders before and they are always good but what I was just terrible when I opened the box it was stick I looked at the contents and it like they threw the...

McDonald's / they don't want to serve us in cairo

Ob
Ob Yazan on Oct 11, 2018

Hi am yazan from jordan I had a problem here in Cairo I had call them on hotline services 19991 in egypt cairo they don't want to serve us they he says we are off and many time I had called them they says 24 hour they work today when I called them they says we don't have a...

McDonald's / never willing to substitute sausage with bacon. tried to charge me $14 for sm coffee and egg mcmuffin and didn't know why I was upset.

Pa
Paul Nelson on Oct 10, 2018

The 4 times I have tried going to this misserable McDonald's location, they have been ignorant and rude, have been unwilling to substitute the sausage with bacon and refuse to honor the 2 for $2 menu offer but tried to over charge me a lot. One time in the morning, I was forced to sit thru...

McDonald's / bad service

La
Lauren amber on Oct 10, 2018

The past 2 days i have gone to mcdonalds like 2 hours before they close I tried ordering their breakfast and apple pies and they told me "sorry we cant make anymore breakfast because we close in an hour and a half and we have to clean" like i understand if it was 10 minutes before closing...

McDonald's / poor service & horrible food

Mi
Mia Johnson on Oct 10, 2018

Today is Wednesday October 10th @ 1:59a.m. I just want to start out by saying that I usually love going to this restaurant but after tonite I may not be going back to it. My team & I just got off work so we stooped into the Mcdonalds in Longmont, Colorado to eat before heading home. We all...

McDonald's / service, missing items, very slow times

En
Enos Baltazar on Oct 9, 2018

Im not the type to do this but the McDonalds in Pilot Point, Tx is always very slow with customers and every time I go im always missing items. I shouldnt have to check my bag after I get food. I promise im not exaggerating. Today my gf picked up 2 meals of steak bagel to bring me to my...

McDonald's / wait time and food

Tr
Trina Robinson on Oct 9, 2018

Very disappointed with wait time and food. On 10/9/18 I was the second car in line and ordered and paid for my food at 7:24pm. I did not get my food until 7:36 pm. I ordered 3 meals--a 10 pc. Nugget meal, a big mac meal and a buttermilk chicken meal. All medium sized. My food was lukewarm...