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McDonald's Customer Care Service

McDonald's USA, LLC

2111 McDonalds Dr
Oak Brook
United States - 60523-5500

Customer Support Phone Numbers

+1 800 244 6227(Headquarters) 0 0

McDonald's Complaints & Reviews

McDonald's / returns

Debra Creeger on May 23, 2017
May 26, 2017, 941-748-7091 I realize that you have a 30 day return policy. I have been sick but I thought a made the deadline. I want a copy of a statement confirming that my item was given to...name the charity. How do I know that you aren't taking the items and wearing them. I have taken...

McDonald's / Oferta en la factura

Melani Cruz on May 10, 2017
Realice la encuesta correspondiente para obtener algo gratis y luego pedí un café, con el código de realizada la encuesta. Me dijeron que solo era para sándwich. De igual manera dije que quería un capuccino me lo vendieron y me dieron 2 cafés negro normal, porque ellos no venden capuccino y me...

McDonald's / Service

JSBuffy on May 7, 2017
I was at the 2607 S. Kings Hwy in Myrtle Beach, SC Store # 3933 yesterday 5/6/2017 at about 4:15pm I have never seen such rude behavior or been treated so disrespectfully at any public place before. When first walking in the door, there were 2 cashiers standing at register and talking with...

McDonald's / Making food without gloves, spiders & flies in the bathroom, roach on table.

Diamond Curtis on Apr 24, 2017
I work at McDonald's in Philadelphia 501 franklin mills circle . The owner come in all the time to make food for himself and also for costumers without any gloves . (I have him on video) there was a roach crawling around & spiders & plenty of flies in the bathroom. I also I have that on...

McDonalds / Poor service and raw food

Fed up with McDonalds on Apr 11, 2017
I just left the McDonald at 2757 Canal Street in New Orleans Louisiana. After standing in a line for 20 minutes a Manager came to the register and started taking people from the very back of the line. Once I finally received my food I asked for ketchup another Manager pulled out a tray of...

McDonalds / Service/food

Spring59 on Mar 27, 2017
March 27, 2017 at 6:15 am I was waiting in line to order, finally after being able to order because they were backed up and in my opinion slow service, after a few more minutes I'm able to move up to pay, hand the money to pay and then was told they were unable to give me a smoothie due to...

McDonald's / Service

Meka04 on Mar 13, 2017
McDonald's in Crystal Springs, MS is a place that shouldn't exist. The service is horrible whether it's drive thru or front counter. It was a mistake to place 2 order speakers there because it's a headache. Omg going inside is a disgrace; it's completely nasty and welcomed by horrible...

McDonalds Valrico, Florida 33594/Neil (casper company regional supervisor) / Horrible service in drive thru as well as being poor service by, manager at Valrico store and poor service by regional also

Julie Lansing on Mar 6, 2017
Its was February 24th I believe. I went through drive thru that afternoon like about everyday and ordered 2 bacon cheeseburMel'smed. Fry and a medium coke. When I got home there were 2 cheeseburgers, not bacon cheeseburgers, cold fries and a diet. Looked in bag. They gave me no receipt. I...

McDonalds / Your new broccoli & cheese soup recipe

Jacquie Dodrill on Mar 2, 2017
My daughter & I use to buy it All the time! My daughter surprised me with a bowl for her & I and right through the bag I smelled a strong odor of garlic! Repulsive!!! She ate hers & I didn't. She got sick. We thought it might have been a bad batch. So, a few weeks later I got a bowl. I...

McDonald's / Incomplete order, lousy service - mcdo drive thru, petron south superhighway, san pedro, laguna

tanya recalde on Feb 28, 2017
I am complaining about the service that the drive thru crew gave us. Our receipt said we were served by crew id 54 evelyn on feb 24 1035 and 1041 am. The lady at the last window (she wore fuschia lipstick) kept on giving us wrong and incomplete orders. As we were in a hurry, I asked her to...

McDonalds / Service

jmr1040 on Feb 14, 2017
On the 14th February 2017 at 2050hrs I attended the Sturt Street Ballarat drive thru and waited while they served 3 cars in the other lane before asking for my order. This is the second time this week this has happened to me at the same restaurant. As this is supposed to be an efficient way...

McDonalds / Food and soda

Amanda Jo Avery on Feb 3, 2017
Went to grab late night dinner and all our food was cold and soda was nothing but carbonation. We were they only customers there at the late time. My boyfriend and i come often. And dont want to have to pick another mcdonlands. The worker there acted like we were imposing on her for even ordering. I'd like a complete refund. 1:49am Feb 3rd 2017 KS14

McDonalds / Latest tv commercial

B&P on Feb 1, 2017
I must say that McDonalds latest TV commercial that show some rap person advertising for McDonalds has got to be the dumbest, most stupid, revolting commercial ever. Just who do you think wants to see some nitwit rapper being a total idiot, not me and lots and lots of others. I must say...

McDonalds / Food poisoning

Steven on Feb 1, 2017
I had a terrible experience with McDonalds!! I used to love McDonalds and went there at least once a month and was always satisfied with the quality of the food and their service. But last time when I went there I got poisoned! I ordered a Bug Mac burger and when I got back home I felt a...

McDonalds / Poor standards of food handling (Hygienic)

Bonnie Cheng on Jan 31, 2017
I went to McDonalds with my staffs this morning February 2, 2017 around 4:00 in the morning ( McDonalds Alabang Branch - Acacia Street ) to take our breakfast. Upon entering said premises of McDonalds, I merely slipped because of the wet floor (NO signage of precaution at first, after a...

McDonalds / Fish sandwich

Robinmoreland51 on Jan 31, 2017
I went to the MC D at 1910 50th St. Lubbock, Texas today before noon. I order the Fish Sandwich, I haven't had one in a while and it sounded good. I had to wait, they didn't have any ready. When I got it, it was cold, the bun had not been heated! And I only got a half a slice of cheese!!!...

McDonalds / Food order

Troy Spencer on Jan 30, 2017
Hello, My name is Troy Spencer and I'm writing this complaint due to the food service from the McDonald's Restaurant located on Commerce Street in the Village of Lake Delton, Wi 53940. I'm a resident of Baraboo, Wi 53913, which is just a few miles south of Lake Delton. The last three visit...

McDonalds / Valentine friend pack

Susan Boshier on Jan 30, 2017
I purchased $20.00 worth of the Valentine Packs to send to little ones out of state; was reading back of coupons and looks like only valid in very few sites here in Buffalo NY ; not tooo many and very limited stores; hard for families that was going to get coupons that do not live close to...

McDonalds / Men's restroom, sink, faucet side door homeless hanging around too long.

Jaime Valera on Jan 29, 2017
Sunday January 29, 2017 am/pm To: The authority this letter concerns I'm an occassional customer at this McD's outlet (Store#33360, 255 Kinoole St., Hilo, HI 96720, (808) 935-9092. The men's restroom sink faucet hasn't been repaired in over one week, it doesn't dispense water to wash. Also...

Mcdonald's Malaysia / Delivery services

sushi3030 on Jan 29, 2017
29.January.2017 (between 2pm-3.30pm) I just made an order to McDonalds through the website. Firstly, the order came in very late, I depend on McD thinking i wouldn't starve myself, instead i have a mild gastric now. On top of having mild gastric, the fries i ordered is old and not fresh at...

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