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McDonald's Customer Service Phone, Email, Contacts

McDonald's
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1.6 2906 Reviews

How responsive is McDonald's's customer service?

401 Resolved
2461 Unresolved
Poor 🫤
McDonald's is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that McDonald's has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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McDonald's reviews and complaints 2906

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1:16 am EDT
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McDonald's Crispy chicken deluxe meal

My husband and I went through the drive through at 11:14pm and ordered almost $30 worth of food and I was very put off by the fact that not only was our food cold but my sandwich which is supposed to have lettuce had none. It looked as if there wasn't even an attempt made to put lettuce on my sandwich. Between the cold food and the lack of ingredients it caused me to completely loss my appetite and seriously question my loyalty to your establishment. It seems there has become a definite decline in the care the employees put into making people's food as of late. I normally am not the type to complain but this is not the first time over the past few months that there has been an issue with one of my orders.

Desired outcome: I would like a full refund mailed to [protected]@gmail.com

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10:43 pm EDT
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McDonald's - Managing staff

My husband went through drive thru on 4/1/24. He paid with a 100 dollar bill which one of the old bills from before. As soon as lady took it she said it was fake and she could not accept. She ran through no machine nor used any type of marker to check if it really was fake or not. My husband handed her another 100 bill but it was a new one and she took it...

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5:02 pm EDT
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McDonald's Drive through service

March 27, 2024 at 2:30 pm

I was trying to order in the drive through lane and the order taker said something I could not understand. I ask him to repeat it and I still could not understand him. I repeated what I thought he said. I then heard him laughing and making fun of me to other workers. I was so shocked and angry that I told him that I was leaving and he told me to “[censored]” off.

I have patronized this McDonald’s since 1995 when I moved to Crestwood, MO. Over the last 7 years the quality of the food and service has plummeted.

I searched the internet to find out who owns this McDonalds to no avail.

Desired outcome: I wanted to order something to eat.

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Is McDonald's legit?

Our verdict: Complaints Board's thorough examination reveals McDonald's as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, McDonald's stands out for its commitment to quality and security. Clients considering McDonald's should delve into its customer service record to gauge compatibility with their expectations.

McDonald's earns 91% level of Trustworthiness

Perfect Trust Endorsement: McDonald's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for McDonald's. The company provides a physical address, 24 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

McDonald's has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Mcdonalds.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mcdonalds.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up McDonald's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While McDonald's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 2862 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to McDonald's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:11 pm EDT

McDonald's Food wait and cold

I got it online a double Big Mac meal a 20 piece nugget and a order of medium order of no salt fries and a medium sweet tea

This is what I got two medium orders of salted fries that were cold and unsweetened tea after a 15 minute wait at the door because they couldn't give me my order at the drive-thru window I called and spoke to quotation marks the manager quotation marks who clearly wasn't and insisted that we got unsalted fries

Then offered me a free order of fries when I come back now do you really think I'm going to come back for an order of fries it wasn't even busy so there was no need for me to wait for my food cuz the food was cold

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10:13 pm EDT
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McDonald's Customer service / food quality

A sign on the interior menu board offered a Quater Pound meal for $7.99 (I have a picture) - our meals rang up $9.09. When I questioned this and asked for a manager – she stated that her manager was not in the building and she was the MOD. So, the MOD (who took our order) stated that she would have to take it up with her manager.

The MOD also stated that they were out of diet coke, so we settled for un-sweat tea. After finishing our meal, we tried the Diet Coke at the self-serve, and yes, Diet Coke was available.

When the MOD brought our food, she stated the she upgraded our fries - great - NOT - she just cleaned out the old fries (soggy and limp).

Her manager (Maria) eventually came in from the exterior, during our meal, and could not / would not fix the issue. She offered to comp another meal on our next meal. I asked her to put it in writing and she refused - she stated that I should just ask for her on our next visit. Is she there 24/7?

I then asked her to contact her boss (Margot) and she stated that I would have to return the next day at 8:00AM. This will be my last visit to a McDonalds in Amarillo - I believe that they are all owned by the same individual or group.

Claimed loss: I am not asking for any compensation - I would like others to be aware of what is happening at this location

Desired outcome: None - I will not be returning to this establishment...

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5:01 pm EST
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McDonald's About the rude way how the manager over there was talking

Friday 3:49

03/08

I stayed over there until 4:30 with a bad attitude manager all she was doing argument with me , all I was asking why the 20% code is not working, while we are eating everyday morning and night and I used it for the same order and it worked but she don’t want to listen or solve my problem she keep interrupting me and say I been working 11 years and I know what I’m doing and at the end she keep saying have a good day while I’m talking , then she close the window

NO CUSTOMER SERVICE AT ALL

VERY DISAPPOINTED ME AND THE KIDS

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8:15 am EST
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McDonald's Bad food.

This is unacceptable I picked this up at the drive thru.Wilted brown lettuce and burnt bread. Why is food being served like this. Health dept need to step in and pay a visit..You need no stars ..The date for this was Mar 1, 24..at around 630 in the evening on my to work .stopped in the. Drive thru. Pick up lunch. Looked at sandwich 15 mins later this is what it looked like. How long was it sitting there? And how many dud you sell thus way

Claimed loss: Nasty food Like this contributes to illness.

Desired outcome: I would appreciate a response. And talk to corporate. And a refund

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ToesAte
Urmum, GB

Only got 13 pieces in my 14 piece bucket, whopper was freezing hate you McDonald

I may be mentally disabled but you can't mess with my food 😡

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1:28 am EST
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McDonald's 3 orders of fries employee would only give us to ketchup packets

2/29/2024 visited the Stillwater Oklahoma McDonald's on McElroy at about 1145 p.m! We ordered 2 quarter pound meals 2 mcdoubles and a small fry which makes a total of 3 orders of fries spend $28.00! We asked for ketchup and he gave us 2 packets! We asked for some more and told us we would have to pay for it! So with 3 orders of fries we are suppose to share 2 packets? Pretty bad when only get one packet for a order but want us to share a packet cause would only give 2 packets! McDonald's so broke that the customers can't get ketchup for there old cold fries! Think your prices r over rated for sure when u can't even get the condiment that goes with the Fry's! My ? is there a shortage of ketchup cause Everytime ingo to McDonald's have to fight for some ketchup to go with my fries!

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12:06 pm EST
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McDonald's - Service crew

Good day! Hope this email finds you well. I’m filing a complaint regarding the service I’ve experienced at Mcdonalds Mabiga/San Franciso Mabalacat Branch in Pampanga. This incident happened between 12:20 AM -12:40AM in the morning today 17th of February 2024. I ordered a food for a dine-in however your crew processed it for take-out. I also asked for my...

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12:03 pm EST

McDonald's Racist manager and refund money needed

Mcdonalds at 11230 old st. Augustine rd. In jjacksonville, florida. The manager/cashier was horribly rude I handed him the cash then I put 2 coins on the counter because he wasnt ready to be handed the coins and he screamed at me “ oh u couldn’t walit until I was done and hand them to me”. He treated me like he thought I was a white man oppressing a black man to pick up 2 coins.. I honestly meant no disrespect at all and was shocked by his rude attitude. He refused to pick the coins up and was so rude to me and wouldnt complete my order. I asked for my money back he refused to give it back. I asked for mgr. He said he was it. I left without my kids food because I did mot want to deal with him it was so toxic. I am owed $16.30 for my order and I want that money back. It was a terrible experience. Ill mever take my kids there ever again. I want a call [protected] marcos

Claimed loss: $16.30 I want my money owed. <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> marcos. Please call

Desired outcome: I want my $16.30 back. I have my receipt. Thank you.

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1:11 pm EST
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McDonald's Slow service

I went to the McDonalds at Orange Beach, AL on 2/5/24 at 11:28am. I waited for 7 min. and no one took my order, so I placed it on the kiosk. The kiosk was out of paper, so I rec’d no receipt, but did note my number. I waited another 10 min. to receive my food. I live in Iowa and go to a McDonalds approximately once a week. I travel frequently and usually go to McDonalds at least once. This was, by far, the slowest service EVER. There were plenty of employees and drive up only had 1 or 2 customers. It wasn’t a question of being overwhelmed. All but one employee seemed untrained as to what they should be doing. Other customers were requesting napkins, as the dispenser was empty. The floor was so sticky my tennis shoes stuck to it.

I know McDonalds has an inspection program and I can’t believe this franchise could pass it.

Altho I will undoubtedly return to McDonalds, this one will not be on my list!

Claimed loss: Just my time

Desired outcome: You should know this franchisee is giving you a bad reputation. I would also like a reply!

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TheldrakisCS
TheldrakisCS
, US
Feb 06, 2024 9:39 am EST
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with the introduction of the kiosk system the service from a human being is lax. i live in a different state and we were told to use the kiosk even though all signage reads "place order at kiosk OR cashier". While it is great they are using new innovative tech to make it more streamlined...it was badly implemented in my experience to. sorry to hear you had trouble too.

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8:57 am EST
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McDonald's Great People

The best Mcdonalds and the nicest people! I go every morning for my mother who is 87. Sometimes I end up there twice a day she will only eat certain thing and her favorite are chicken McNuggets and McGriddle sandwiches. They're always pleasant and very efficient. I love these people and there courteous, great attitudes! Must be a great place to work!

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10:57 am EST
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McDonald's Cleanliness

Sat Jan 17th when trying to use the kiosk there was smeared snot all over it. My spouse said it had been there several days. Everyone had something nasty on it. We asked one of the girls to clean it. which she did but just that one. when asked how often she cleaned them she said never. Shouldn't they be just as important if not more than the tables? More people touch them than the tables.

Desired outcome: Maybe start instruction them to wipe them at least once an hour. They have a lot of travelers at this one and we need to make a good impression about Iowa!!

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3:15 am EST
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McDonald's - Disrespect/rude/lack of. Concern/hateful

Me and my husband are dashers we picked up a customer order for door dash. McDonald's being one of my fav fast food places I decided to grab something as well I ordered a buy one get one free quarter pounder, one w/ mayo & cheese only the other ketchup and cheese only and I used my rewards for a free LG frappe arriving at the window we were told it's 10$...

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10:42 pm EST
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McDonald's McDonald's restaurant , speedway/alvernon

Service is beyond horrible! Workers talk about customers as they were shuffling creations, that don't remember what they had ordered for themselves. I live near by the restaurant,if you can call it that. It rarely can produce the majority of what's listed on their menu. I suspect due to broken machinery from a lazy work crew and their lack of cleanliness. The workers there are so hopeless, they would be better off collecting disability. Stay clear of this McDonald's it's a absolute cesspool and owned by stupid clown.

Claimed loss: Hour of my life.

Desired outcome: Burn it down

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1:16 pm EST

McDonald's Slow service and restaurant was very untidy

Called to Northwood santry with my niece and nephew used kiosk for ordering tables were full of empty food and tray had to clean our table and dispose of food also found a cloth and washed down table we had number 404 for our food no receipt in kiosk service was maybe 15 mins for food. In that time no one cleaned tables plenty of orderly’s had to be asked for again in my opinion it was not that busy but the staff could move a little better

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11:02 am EST
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McDonald's Employee disrespect

Sunday January 21, 2024 approximately 6:15 p.m.

McDonald's Store #10337

2605 W Pike

Zanesville Ohio

[protected]

I placed an order through the drive thru - big mac, chocolate shake and a number 1 medium with large sweet tea. The order was through the automated service. I pull around to pay and the girl at the window was, and always has been, kind to me. I paid for the order and pulled forward to wait for the order. The younger girl that gave me the food was not friendly, and just very sour. She opened the window stuck the bag out the window and shut the window. I said, before the window completely closed - you forgot my sweet tea - in which she turned around like I was annoying her and got the sweet tea for me. She opened the window offered the tea and my sister who was with me kindly said to her - my order is wrong. Instead of just a regular big mac they placed a special order big mac with sauce only. So the girl took the sandwich turned around and handed it to the supposed "manager" and the manager approached the window, slung it open and said "this is what you ordered" to which I replied yes ma'am I did order 2 big macs but one is incorrect. She cut me off and said you ordered 2 big macs and that's what you paid for. I tried to explain but she would not allow me. So she proceeds to tell me, not ask me politely, to 'move forward' and she will bring it out and I did say to her that I didn't appreciate being spoken to in such a rude manner. All I was trying to do was get my order corrected. In the meantime, the first girl came back to the window and "told me to move forward", I said okay but first I want the managers name to which she replied " I don't know what it is." I asked her what her name was and she just shut the window and walked away. The manager came back to the window, shoved the 'corrected' big mac out the window and told me to leave. I said that I would leave as soon as I acquired her name and she said no, I am not giving you my name. I told her I was going to sit here until I got her name because I was going to report her to corporate to which she replied I will call corporate myself. She left the window, called someone and in the meantime, my nephew went inside the restaurant to let them know that we were upset because we were verbally assaulted and were being treated with extreme disrespect. So, while on the phone, the 'manager' approached my nephew with a bag that contained an order of french-fries and handed them to him. My nephew returns to the car with the bag of fries and says she gave me french-fries. The 'manager' came back to the window and said " I corrected your order and gave you your fries now leave. I said ma'am we didn't order extra fries and I attempted to hand them back to her which she would not take so I put them on the ledge to the window and she literally screamed 'she just assaulted me with the french-fries. She then calls the sheriff and blatantly lies to him and says I assaulted her with the bag of french-fries. The sheriff approaches my window, asks what is going on - I explained to him the issue of our big mac being made incorrectly and he asked me if I had assaulted her with a bag of french-fries to which I replied no sir I did not assault her with a bag of french-fries-I was trying to return them because french-fries were not the issue. He proceeded to tell me that if I was lying to him that would be another charge added and informed me that they have cameras to which I replied - please watch the video of the encounter and it will show I did not assault her with a bag of french-fries. He asked what my name was and my social and asked my sister what her social was and jotted it down on his notepad. He goes back inside talks to the so called manager comes back out and informs me that me and my sister are being charged with trespassing and we are never to return to this particular McDonald's and if we do we will be arrested to which I replied that is not problem sir there are plenty of McDonald's in this town. He also said that it was not worth it and I agreed. I apologized to him for being called out to such a ridiculous matter and left the premises.

Claimed loss: I would like an apology for being treated so badly.

Desired outcome: I would like to see the 2 employees that I was in direct contact with be reprimanded for their unprofessionalism. Neither one, in my opinion, should be working with the public.

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Update by Kimmi61
Jan 22, 2024 11:16 am EST

What about staff to customers? Totally unacceptable!

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5:01 am EST
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McDonald's Mcdonald’s breakfast

I order mac Donald’s this morning for me and my daughter at exactly 8:23 and it Took more then a [censored]ing hour to come it arrived at 9:31 , and it Was STONE COLD when it arrived I am absolutely appalled by this , the food wasn’t even edible I nearly threw up! I will NEVER order mac Donald’s again from just eat and i DEMAND to be compensated for this!

Claimed loss: 22.46

Desired outcome: Id appreciate A full refund and an Apologie

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6:31 am EST

McDonald's Breakfast meal

Hi I recently visited McDonald’s on the strand road in Derry/ Londonderry.. I ordered a mighty McMuffin meal with a large cappuccino to which I paid over 6 pound for … to begin, I revived a muffin with one egg in it; no meat, clearly not a McMuffin and my coffee was the most disappointing thing of all.. I felt it was a bit light so I opened it and it was less than half full; the foam did not look right so I closed the lid and lightly swayed it in circles to mix it a tad, when I opened it it was pure white, as though there was no coffee in it to begin with! Very very disappointed, for these rising prices, the quality would either need to improve or stay the same, waste of money, I feel I’ll never return, I have photo evidence of the coffee and I’ll be sharing this info with my peers!

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4:50 pm EST

McDonald's My food and customer service

Hi I’m hoping I’ve come to the right place for help I spent over £33 on food via the app and had it delivered to my home address it arrived cold I phoned the restaurant who gave me a number for Uber I then phoned Uber and they said they could help me in getting a refund as their driver delivered on time so the passed the blame back to McDonald’s so I phoned McDonald’s ( Hucknall) back who then said if I go on the app I’d be able to request a refund as the only option they can offer is my my hole order to be re done but I’d have to find transport to collect from hucknall McDonald’s I’m unable to do this as I have 4 young Children and don’t drive so I phoned again for a contact number and they just gave me the same one is already spoken to this is very upsetting my food wasn’t edible it was that cold even my hot drink was cold and McDonald’s have offered me no support in this matter I have could you please help me kind regards miss k bramley

Desired outcome: Refund

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McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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