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McDonald's Customer Service

1

McDonald's Corporation

1 Mcdonald'S Plaza, Oak Brook
Oak Brook
Illinois
United States - 60523

Customer Support Phone Numbers

22 11
+1 800 244 6227(United States)
127 98
17 14
+44 370 524 4622(United Kingdom)
8 7
+61 298 757 100(Australia)
13 10
+64 800 539 4303(New Zealand)
1 5
5 4
1 6
4 9
2 4
1 3
+31 205 642 666(Netherlands)
0 4
1 3
1 3
1 4
+41 216 311 200(Switzerland)
4 3
+90 444 6262(Turkey)
2 3
2 4
+852 28 807 300(Hong Kong)
2 3
8 7
+63 28 635 490(Philippines)
0 11
+27 860 000 040(South Africa)
3 4
+66 26 964 900(Thailand)
2 3
The United Kingdom
11-59 High Road, East Finchley, London, N2 8AW

Austria
Campus 21, Liebermannstraße A01601, 2345 Brunn am Gebirge

France
1 rue Gustave Eiffel, 78045 Guyancourt Cedex

Germany
Drygalski-Allee 51, 81477 München

Ireland
7 Richview Office Park, Clonskeagh, Dublin 14

Netherlands
Paasheuvelweg 14, 1105 BH Amsterdam

Portugal
Lagoas Park, Edifício 7 - Piso 2, 2740-244 Porto Salvo

Switzerland
Rue de Morges 23, Postfach, 1023 Crissier

Hong Kong
36/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

India
13A, Jor Bagh Market, New Delhi - 110003 India

Philippines
16th Floor Citibank Center Bldg. 8741 Paseo de Roxas St., Makati City

South Africa
85 on Grayston, Grayston Drive, Sandton
Plus

McDonald's Complaints & Reviews

McDonald’s / customer service

Be
Bev58 on Jan 14, 2019

As I was in drive thru waiting to move up to get my order... I saw the cashier pass the wrong order out the window. It was mine... The lady in front of me passed it back. The cashier took it. This is contamination first of all. Once I pulled up she asked what I had ordered I asked did you...

McDonald's / your outlet charged me double

Pr
Pratap Limaye on Jan 14, 2019

Hi Yesterday I visitied mcdonalds 37 paris 5 france yesterday. I taken a meal costing eur 6.65. I used thomas cook forex card for the payment. When I checked the statement it is showing 2 payment entries in 1 min!! You can send me further communication on pratapl. Limaye@kpit.com. I am...

McDonald's / food and drinks

Ch
chartate on Jan 13, 2019

On the 11/01/2019 my partner and i went through the drive through we ordered 2 large big mac meals, 20 chicken nuggets 3 medium fries and a large strawberry milkshakes 3 tropicana juices and a large banana milkshake. We live approximately 5 mins away from the mac donalds by the time we...

McDonald's / hot coffee but was cold

St
Stacey82 on Jan 12, 2019

We ordered 2 large hot carmel macchiato coffee's... One was hot the other was cold!!! When I say cold may as well had ice in it!!! Paying $3 for a HOT cup of coffee to actually get a cold one.. wtf...couldn't go back to complain because we already got back on the high way... Not to mention...

McDonald's / arch card

Th
Thomas Rockwell on Jan 10, 2019

I bought two $10 arch cards and one of them was not activated. I went back to the restaurant where I bought them and was told that if I did not have the activation receipt that there was nothing they could do. Makes no sense at all since they did not activate it properly and I do not have...

McDonald's / complaining about rude overbearing female day manager at south end mcdonalds 360 main st. springfield ma. 01108

Mc
Mcds on Jan 10, 2019

As a Loyal McDonald's Customer, I have been, a Patron of McDonald's for many, many, years, without, any, incidents. I have a home in the immediate vecinity of the 360 Main Street Location. All, of the Staff, is friendly, accommodating, and outgoing, for, the exception of the Day Manager...

McDonald's / food and customer service

Ri
Ricky Brewster on Jan 10, 2019

In Carson City Nv on 1/9/19 approximately round 1020ish I ordered a McDouble no onions add bacon it wasn't even warm cheese not melted also ordered Small fries which there was grease dripping out of the paper also ordered strawberry cream pies that were to be enjoyed by 2:21 Pm to an never...

McDonald's / overall customer service (drive thru)

De
Debra Dickey on Jan 9, 2019

1-8-19 at 5:04 pm KS#13 Order 32 I placed my order through the drive thru. I ordered and pulled up to pay. They said you have two cokes. I said no I ordered... (repeated my order back). The person at the window seemed like they were trying to figure it out. It took awhile then they...

McDonald's / service

Bi
Biteme! on Jan 9, 2019

This is the 2nd time I have receive awful food 1st time I was disrespected with such attitude because I asked somebody to change their gloves after handling trash after he seen the employee do this and then go make my food then I asked another employee if he would change his gloves. I wa...

McDonald's / bad food

Se
_selena7 on Jan 8, 2019

1/8/19 Every time I go to my town McDonalds about 11 p.m. I always receive very old, stale fries and dry chicken/hamburger patties. I understand it is close to closing time, but it isn't fair that my money is going to horrible food, and half of it I have to throw away because it is so...

McDonald's / cold fries

Ja
January2210 on Jan 7, 2019

By the time I turned on to the street and reached in the bag, the fries were really cold. This is unacceptable especially since I waited at the window for the order. I ordered a large fry and kids meal with extra fries. We just threw them away as they tasted bad as well. This was at lunch time so the food should be fresh. What can be done about this?

McDonald's / inside walk up order machine

St
Startware on Jan 7, 2019

I have asked over and over to NOT have to use this machine that is a headache. Look if I am making the effort to come inside then why can't someone make to effort to greet me, take my order, money and be done. If I find a person at the counter I am gonna go there 1st. I like the...

McDonald's / service

Ta
Tammy Roberson Edwards on Jan 7, 2019

I go to McDonald's in Blackshear, Ga and order 6 biscuits and 2 buritos. I ask for jelly and the girl gives me 2 packs. I asked for more and the girl gives me attitude and hands me 2 more. Now I'm no genius but there's no way 2 packs going to be enough for all those biscuits and burito...

McDonald's / food

Da
david Mcbride on Jan 6, 2019

already sent a complaint in once about 2 weeks ago and still no response.money dont grow on trees.went thru drive thru and ordered, 3/10 piece nuggets, 2/double bacon smoke house burgers, 2/big macs, 3/large fries and 2/double quater pounder with cheese.the nuggets and fries tasted like...

McDonald's / cold reheated food and bad attitudes

Te
Tequila Tilley on Jan 6, 2019

At 9:37 on 1-5-2019 me and my daughters purchased $22.56 worth of food from the McDonald's at 8333 S. Lancaster Rd. Dallas Tx. 75241. We stay maybe 10 minutes away give or take but our fries were cold and rubbery which was clear they had been reheated several times and old, our chicken...

McDonald's / customer service

Me
MeGrY on Jan 4, 2019

My experience has been less than satisfactory on each occasion I have visited McDonalds located at 3805 Hacks Cross Rd, Memphis, TN 38125. One particular occasion my children and myself was in drive through and the young lady taking our order was so rude and hostile. I asked to her to...

McDonald's / mcdonald's in greeneville, tn. 37745 off the aj hwy

Sh
Sherrene Garland on Jan 3, 2019

I am not one to complain, but this morning early before daylight. We stopped at McDonald's and ordered gravy an biscuits, hash brown, and sausage egg mcmuffin. It was tha most nastiest food from that location . OMG ! We just threw it away . the quality of the food at that location has went...

McDonald's / big macs

To
Tommie Lynn Ehrbar on Jan 1, 2019

I went thru drive thru i ordered a large ice tea and 2 big macs w xtra sauce...i was charged 50 cents xtra per burger..so i cancelled the xtra sauce...im eating one in my car almost completely and a piece fell off with several. Black public hairs hanging out of the burger i immediately...

McDonald's / rude customer service by manager

Jo
John Doe on Jan 1, 2019

I visited this restaurant on 5995 Mavis Rd, , Mississauga, on, L5R 3T7 at 2:06 pm on Jan.1, 2019. I ordered a quarter pounder with cheese, a combo. My order was incorrect when I received it at which point I complained to the manager. He was of East Indian descent; he did not give me hi...

McDonald's / I have been charged 3 times for the same food

Sh
Shantishankar on Jan 1, 2019

I had booked my food in McDonald outlet in Paris, 5 rue du renard, 75004, with my axis bank credit card (Visa) for Euro 11.95, was declined. Then booked the same with my kotak bank debit card (MasterCard) for again Euro 11.95, and was declined again. I was asked to pay cash, which I did at...