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McDonald's Customer Care Service

McDonald's USA, LLC

2111 McDonalds Dr
Oak Brook
United States - 60523-5500

Customer Support Phone Numbers

+1 800 244 6227(Headquarters) 1 0

McDonald's Complaints & Reviews

Mcdonalds / customer service mcdonalds

darby12 on Sep 20, 2017
Hello i am writing to complain about the quality of customer service concerning the lift at your Grafton store. My mum and i were passing through Grafton on the 20/9/2017 on our way to visit family and we stopped to get a coffee now as my mum is an amputee and had and artificial leg she i...

Mcdonalds / ignorance

Barb Cox on Sep 19, 2017
I am disgusted with the way I get spoken to, I regularly go to Emerton McDonalds & the customer service is appalling, they speak into the drive through speakers very short & rude as if you are interrupting their time & when you get to the window to pay they take your money without a...

Mcdonalds / your food

Nicholas2008 on Sep 15, 2017
I think that you should have onionrings because other resterents have them as well, and well if Ronald Mcdonald does not know how to make them then that is okay, but if he does know how to make them i mean the real Ronald Mcdonald not the cartoon one then you should make that a choise...

McDonald's / hot chocolate

Candicevr on Sep 15, 2017
I purchased 2hot chocolates from the McDonalds kiosk at Cape town station but received 2 water and milk with chocolate sprinkles. When i told the lady that it didn't taste like hot chocolate she just gave me a blank stare. I then opened the take away cup and asked her for a stirrer, she...

Mcdonalds / i'm offended

Lucy_345 on Sep 13, 2017
sitting down i saw a child with a ballon my daughter decided she wanted wan so I got up and asked for a ballon.Latter on a member of staff in Mcdonalds Caernarfon decided she was a teenager but she was only 10 years old we are very dicusted by this company and has offended my daughter and...

McDonald's / food order

Liikah Salevao on Sep 3, 2017
So I'm customer who usually buys from Minchinbury MacDonald not once have I got my order right . It's either I'm short on something or food really cold . Tonight to top it off food was just thrown in it's box it wasn't handle with care chips were so cold the meet wasn't cook right . Had...

McDonald's / A real pig city

Mette on Aug 28, 2017
Takoma Park MD store #728. The dirtiest place ever. There's trash all over the floor. Something sticky on the tables. The tables themselves are filthy, their surfaces are covered with something gross. Looks like they don't even clean them with wet rags. If only you could see their food preparation places. Who are they cook for? For pigs? Terrible.

McDonald's / inattentive staff

ashleymazzo on Aug 21, 2017
McDonald's in Fort Worth, TX. The staff is inattentive and absolutely careless. They confuse orders and may give you something you didn't want, just because they simply didn't listen to you. Even if you asked for simple things. It's really irritating. I would forgive it if it didn't happen...

McDonald's / service and attitude of staff and management

Joeysmalls on Aug 16, 2017
So me and a friend went through McDonald's drive thru today to take part in there cheeseburger special day. Drive up to order and ask for three cheeseburgers each and some fries and drinks at which point I'm told we can only order three burgers and if we want more we have to go back in...

McDonald's / customer service

Joseph McCormick on Jul 13, 2017
On 07/11/2017, while at McDonald's I observed a male employee hairstyle that I thought was not of good taste as to represent your franchise and work there. I was so disappointed to see this person hairstyle so weird as his hair was standing all over his head and it looked as if his style...

McDonald's / dental

Frankie King on Jul 11, 2017
My husband and I are now without insurance even though we were ready, willing and able to pay for it. I paid the premiums, then set up EFT. First I was told it was set up on EFT and he didn't know why it had not been drafted. Someone was to get back with me. When they did not I called back...

McDonald's / ice cream machine not working.

Annette Cole Wright on Jun 29, 2017
I work close to a McDonalds so I go there several times a week. It seems every time I go there the ice cream machine is not working! Yes, I go at rush hour and I think maybe they just don't want to mess with ice cream at that time. Not sure what the problem is but this has been going on...

McDonald's / coffee cups!

Zanee Antoinette Oliver on Jun 14, 2017
Good Morning, I am making outreach to complain about the quality of the coffee cups Mc Donald's currently use. In order to cut costs which I personally feel you don't need to do; these paper cups are HORRIBLE! Let's be real, the service has become horrible at best, now half my coffee...

Mcdonalds / service store #5627 watervliet, ny

L Paluch on May 29, 2017
I am very disappointed in the drive through service at the Watervliet NY McDonalds on 5/27/17. As it was my turn in the drive through the McDonald's associate stated that she was on break. I thought she was talking to another employee and did not say anything. After 5 minutes of waiting I...

McDonald's / returns

Debra Creeger on May 23, 2017
May 26, 2017, 941-748-7091 I realize that you have a 30 day return policy. I have been sick but I thought a made the deadline. I want a copy of a statement confirming that my item was given to...name the charity. How do I know that you aren't taking the items and wearing them. I have taken...

McDonald's / oferta en la factura

Melani Cruz on May 10, 2017
Realice la encuesta correspondiente para obtener algo gratis y luego pedí un café, con el código de realizada la encuesta. Me dijeron que solo era para sándwich. De igual manera dije que quería un capuccino me lo vendieron y me dieron 2 cafés negro normal, porque ellos no venden capuccino y me...

McDonald's / service

JSBuffy on May 7, 2017
I was at the 2607 S. Kings Hwy in Myrtle Beach, SC Store # 3933 yesterday 5/6/2017 at about 4:15pm I have never seen such rude behavior or been treated so disrespectfully at any public place before. When first walking in the door, there were 2 cashiers standing at register and talking with...

McDonald's / making food without gloves, spiders & flies in the bathroom, roach on table.

Diamond Curtis on Apr 24, 2017
I work at McDonald's in Philadelphia 501 franklin mills circle . The owner come in all the time to make food for himself and also for costumers without any gloves . (I have him on video) there was a roach crawling around & spiders & plenty of flies in the bathroom. I also I have that on...

Mcdonalds / poor service and raw food

Fed up with McDonalds on Apr 11, 2017
I just left the McDonald at 2757 Canal Street in New Orleans Louisiana. After standing in a line for 20 minutes a Manager came to the register and started taking people from the very back of the line. Once I finally received my food I asked for ketchup another Manager pulled out a tray of...

Mcdonalds / service/food

Spring59 on Mar 27, 2017
March 27, 2017 at 6:15 am I was waiting in line to order, finally after being able to order because they were backed up and in my opinion slow service, after a few more minutes I'm able to move up to pay, hand the money to pay and then was told they were unable to give me a smoothie due to...

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