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Tim Hortons Complaints & Reviews

Tim Hortons / food service customer service

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Jaime Lounsbury on May 26, 2018

Route 5 location in Hamburg. 2:45 on Saturday May 26, I order a med coffee and a sausage w/ cheese on an English muffin.. there was only one other customer in the drive thru and no customers waiting in the lobby. upon arrival at the drive thru window I received my food and said thank you...

Tim Hortons / xl take out cups

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Teddieandsadie on May 24, 2018

First of all, I promise not to be as brutal as some of the complaints I've read on here! This is just something I'd like to bring to your attention if it already hasn't been. A few months ago when ordering my XL coffee, I noticed a drip at the bottom side seam of my cup. I...

Tim Hortons / tim card

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Winghan on May 24, 2018

I was at the Calgary Domestic Aiprort Gate C location on May 20, 2018 at 5:30 am. I used my Tim Card to make a purchase. However I was told that they did not accept Tim cards. I told them I used it many times at the same location. I was told again that they did not accept Tim Card. I used...

Tim Hortons / beverage

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LanaMcG on May 24, 2018

At about 8pm on sunday may 20, 2018, I ordered my usual xlg steeped tea with two milk half a sugar, through the drivethru, at 612 central st. Location in prince george bc. When I got home I had a couple sips and ended up with a piece of saran wrap-like plastic in my mouth, I returned to...

Tim Hortons / glass in coffee cup

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LisaHow on May 23, 2018

I ordered a double double coffee medium from the Tim Hortons on creditview and wanless in Brampton. I found a huge piece of glass in my coffee cup. This is unacceptable. I could have swallowed a piece of glass. I will be contacting a lawyer and I have pictures. I expect someone to contact me with a resolution to the issue. Lisa Howell 416-797-8574

Tim Hortons / the employee being obnoxious and, rude showing aggressive behavior

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ZeinabAmhaz on May 22, 2018

The employee blamed me for my card being declined, even though it was the device at the tim horton's wasn't working (I already had more than $100 on my bank card.) Secondly, another employee was yelling and being aggressive toward my friend just because she was getting my order from the...

Tim Hortons / tim hortons location

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Sheri mc on May 20, 2018

The Tim Hortons located at 2500 Eglinton Ave. East in Scarborough is absolutely the filthiest location I've ever been in. 9:00 pm at night and there are people just hanging out inside. Some of them appear to be on drugs. There's garbage all over the floor, the washroom was disgusting. The...

Tim Hortons / handling food

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Sabrina dawn on May 20, 2018

The employees at this location were making food and taking food to customers in there vehicles and not changing there gloves and proceeded to keep making food without changing there gloves very improper service and unprofessional procedures, we will never be back at this store so unclean...

Tim Hortons / staff

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kevlarkev on May 20, 2018

Hello Tim Hortons, On May 19 at 3pm mountain time I went through the Tim Horton's drive through loacted at 111 ave and 156 st Edmonton AB. and ordered 4 medium frozen lemonades. The lady took my order then informed me that didn't have frozen lemonade just ice cappuccino. I said I...

Tim Hortons / service / wrong number

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1234Ash on May 19, 2018

I went to 380 Main St N, Markham, ON L3P 1Z4 this morning at 7am to buy a farmers biscuit with SASUAGE AND BACON. This lady gives me a farmers wrap and I let her know I wanted the farmers breakfast on a biscuit and she was arguing with me for 5 minutes bringing all her coworkers saying oh...

Tim Hortons / sultana sharmin the general manager

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Lauren McCarthy on May 18, 2018

I am writing to whomever is in charge of this..this is about discrimination at my job..This new general Manager has been treating me disrespectful and very mean..she does very spiteful things to me such as not wanting to give me my paycheck when I asked for it on my break..I am also 2...

Tim Hortons Esso Don Mills And Sheppard/Manager / iced coffee

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Keithriley23 on May 17, 2018

I went to tim hortons esso today at Don mills and Sheppard. I was asking for a drink, an iced coffee but instead of the regular coffee, Just put double espresso with the cream and base on it. And the cashier didn't understand or know what to punch in.. So i told her charge me for iced...

Tim Hortons / tim hortons

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Sama2 on May 17, 2018

I was at kennedy and Lawrence tim hortons yesterday (May 16, 2018) I bought a coffee and a muffin and paid with a tim card, the girl in the drive threw said it went through so I drove off and when I came back today morning, she said I did not pay yesterday and charged me for today and...

Tim Hortons / coffee mug

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Balwant123 on May 16, 2018

Bought coffee mug at Timhortons # 7325 24 Av Fairway Blvd Lethbridge Alberta T1K6K3 on April 24, 2018. Store overcharged than the price tag on the mug. Store Cashier refused to adjust the price. I contacted Tim Horton feedback line on April 25 and was assured that the store will contact me...

Tim Hortons / overall experience

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Karla S on May 16, 2018

To whom it may concern, I have been a daily customer at Tim Hortons (2687 Kipling ave. Etobicoke, ON) for over 5 years now, as it is directly across my work place. I bring 4 other customers to this location every day at 12pm and we spend at least $20/day on food and beverages. The customer...

Tim Horton’s / sugar packets

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Sherrage on May 16, 2018

Yesterday I was shunned for taking to many sugar packets. Once again Tim Horton's has came through and disappointed. First of all a bit of back story. I used to frequent 1500 O'Conner drive Tim Horton's. For approximately 2yrs the managers stole an extra 60cents from me and encouraged the...

Tim Hortons / never have products offered on menu

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Keagan Maki on May 15, 2018

Date of incident: EVERY TIME I GO!!! Never have donuts, never have timbits, run out of lunch menu items before 1pm, often don't have peppermint tea. Send out ice cold bagels with half a cup of cream cheese, burnt potato wedges. The list is endless, the latest was Saturday May, 12th, 2018...

Tim Hortons / lids of coffee/tea cups

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Sylvia Wilson on May 14, 2018

Good afternoon, I ordered a medium green tea at a drive thru today in Barrie. The tea is naturally very hot however the lid was not fitted properly. The tea spilled out of the top of the cup burning the skin between my thumb and index finger. The burn is not acute however this is not the...

Tim Hortons / sajani

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Rose1234 on May 14, 2018

I wanted to complain that cashier name sajani for being so rude while we're ordering and asking regarding the promotion. Your staff was having poor customer service no wonder that's why customer don't patronised the tim hortons due of having this behaviour, kindly take disiplinary action...

Tim Hortons / unethical behaviour

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Iqbal1973 on May 13, 2018

Hi, I have complaint about one of lady working at Tim Horton 275 Water St. North Cambridge, ON. Today almost at 9.00 PM I go there and ordered 2 dozen donuts in two boxes, 12 each. There was a young guy who take order and after receiving payment from my credit card he started filling those...