Tim Hortons
reviews and complaints

Waited forever on an easy order, forgot about us. Trying to order was a separate nightmare! Everyone ordering was told the breads were frozen in the middle so couldn’t make our sandwiches, so several of us had to rethink our orders multiple times! Was told the Coke machine has been broken for over a year due to busted pipes, other machines looking in disrepair.

Hi to whom it may concern,

First of all the Mediterranean Lentil,soup is delicious, as well as several others

I was surprised to find a shard of glass in while eating soup this evening, I’m fine no damage mostly because I was savouring the flavours!

The shard is clear glass I had used a Pyrex bowl for heating the soup.photo will also be forward

Unfortunately the wrapper is gone to garbage this week , but I will forward the photo of shard and the numbers if helpful from the soup can lid

I am contacting you about this matter just in case there are more issues addressed .

Thank you for your attention to this matter

Regards

Linda Wavell

Hello! I live in Springfield, Ohio, and visit Tim Horton's frequently. The last few times I have visited the store on North Limestone, my food and drink has been horrible. I ordered a cold foam drink and did not receive any cold foam along with my drink only being ¾ of the way filled. When I asked the server, she said they were out of cold foam which was never explained to me when I ordered yet I paid the same price. The first time I let it go, but now this is the 2nd time in a row in different weeks. Second, I ordered a warm sandwich that was given to me cold. I said... my sandwich is cold, and she said sorry, we are short staffed. Lastly, I asked for a receipt so I could file a complaint, and she said she was unable to print one. I love supporting local businesses, but it's extremely hard to pay over $10 for a not full drink and cold sandwich and this has happened more than once. I'm sure staffing is rough, but this is not acceptable. Thanks for taking the time to read my concerns.

I frequent this location on my way to work ~ 3619 61 Ave SE Calgary, AB and there has not been a single time that the employees are friendly, smiling and or my order is sufficient. The bagels are NEVER cut, the donuts are sub par and there seems to be a total disdain upon serving ANY and ALL Customers. I honestly would NEVER go there if it wasn't for the convenient location to my workplace. It's so sad to see this is a continuous struggle to serve and to even get anything correct.

I went this morning to Tim Horton at3850 Dougall suite 20 Windsor on N9E 1X2,, store number100503. I bought two coffee and I had activated timbits 20in the box. I forgot to scan and told the staff SONIA I THINK.. I TOLD HER USUALLY EVERY TIME I GOT TO TIMS the cashier always remind the customer to scan and how come she didn’t remind me. She told me they were too busy and it is not her responsibility to tell her. When I arrived at 11:16 there was nobody behind me and the customer in the front had already been given her order. I tried to call but nobody answers the call. I paid by credit card. She wasn’t pleased that I told her that I would be informing the customer service. I activated the timbits for 150 points and of course missed on two cups of role of the rim. . Please response my e mail address [protected]@ gmail.com. Thank you.

Chandra

I purchased 2 large double double dark roasted coffees this morning at 6:45 am Ontario time drove to work took one coffee with me and the other was put on my desk. Returned at 10:30 am to find coffee all over the place! Not happy as we’ve all seen how cheap Tim hortons has become! The same thing happened last week when I picked my coffee up the side caved in and coffee all over my lap a truck seat! I’m done with this outfit! A 56 year old man and have been drinking Tim’s for years !

I got very poor service at the Tim Hortons Idlewild Drive in Saskatoon I ordered two yoghurts I did not even have a teaspoon of granola and maybe a teaspoon of berries I am not very happy. I go to this Tim Hortons a lot I had very bad service one of the gentleman that was serving me at the drive-through. I asked him where is the granola he said oh that’s all the granola they have to put in the container and which is crap because I was at the Tim Hortons and Albert yesterday and I got excellent service. I ordered a cheese croissant asked for it to be warmed up was not warmed up. I’m told them over five times to warm it up. The gentleman taking my order was trying to rush me, so I almost forgot all the things that I was going to order , I will no longer be going to Tim Hortons. I am going to try the one tomorrow morning on 33rd St. in Saskatoon. I hope you have an amazing day.

Hi, there have been multiple instances where my mom was had her cups fall apart by the seem. The seem of the cups start to leak and then coffee comes out everywhere. Today she had a cup basically burst open and spill all over her (The photos attached are from this instance. She has more photos, I just don't personally have them at the moment to share). She's left a cup in her car cupholder and when she came back the coffee had spilled all in her cupholder. This has been happening since august 2023 and has happen many times since. It would be nice if you had reliable cups for your coffees that wont spill out of the seem. Thank you

February 14 2024 my daughter witch was a valued employee in Cornwall Tim Hortons was bullied not only by a coworker but management and co-management of the downtown Nappanee Tim Hortons she was made to come in sick to her stomach and then when she put her two weeks notice in she was written up again and physically removed from the store something needs to be changed.

Hii.. I just ordered an iced coffee with a flavor shot and it wasn't able to taste vanilla in that or any sweetener. When I asked them to that it's not tasting like vanilla they said flavor shot comes with one pump only and it was a large iced coffee. Why I would be paying.53$ for just a single flavor shot. And the way of talking their employee was very rude, they denied to replace that one with a new and say if you want it then take otherwise they will throw it.

I am totally disappointed, as you are currently advertising the new retro donuts, and I always loved the walnut crunch, and 2 times now, I have walked to my local tim hortons to buy one, and they have none. What's up with that?

The location that I visit is in the glenwoods plaza in keswick, |on on the queensway s.

I can't remember the exact date of the other visit, but it was about one week prior to feb. 3, 2024 at around 6:30pm, and today, feb. 3, 2024 at around 4pm.

You know, it would be acceptable if it was not an advertised donut, but if it is, you should never run out. That's my opinion.

Both times, I did not buy anything else, so not good for tim hortons.

You can contact me at [protected], and my address is 217 glenwoods avenue, keswick, on l4p 2w6. My email is [protected]@gmail.com.

Thanks,

Sherry l. Hutson

I once again ordered from your Brantford Ont. Dalhousie site and they short shipped my order again. I did not receive my muffins (two blueberry and one raisinbran) also my two blueberry fritters were missing.

This was not the first time it was mismanaged and it is getting expensive and not sure if a way of increasing the store’s bottom line.

You should implement a policy by were one member fills the order and another verifies it.

Customer Service I was the Tim Hortons by my house on oxford street east and third street in london ontario I ordered 2 large coffees and 12 donuts instead I was given 12 timbits I told the guy who took my order 12 donuts so a lady was walking out of the kitchen told I asked for 12 donuts she boxed the up and did not even ask what kind I wanted so I kinda lost my temper and got six extra still was not what I asked for so I would like to compensated for what I spent and did not get.

We have had and just purchased one of your 10 cup coffee makers. We like it very much. I have a safety concern. The “on/off” switches have a blue led indicating light to indicate on or off. The blue light blends in with the black switches and have been forgotten “on” numerous times. Our last one had a bright orange switch which would catch your eye.

We purchased a large tin of Tim hortons coffee at our local superstore and it tastes like salt! At first it was fine, then we would make some and it would be entirely salt tasting. We thought it was our water because at first the coffee grinds were fine, but drinking the water out of the tap had no salt taste ever, our kettle was fine cause when we made tea it was fine. It happened numerous times with this coffee that we ended up throwing out the tin while half full

Sukhraj is RUDE . She doesnt not understand customer service. All i asked for was a cup of water and i told her she can charge as all the other tim hortons in the country does. I did buy a small cup of decaf coffee too. All i needed was some water. Even the tims on the same terminal did that an hour earlier for me.

She was extremely rude and told me i have to buy the bottle. Horrible Horrible way of dealing with customers . Have some human decency for GOD’s sake. I mean That def is not a Tim horton’s Brand policy they would refuse customers cup of water when customer is more than willing to pay for that.

This is not the Tim Hortons I grew up with. Thats the brand that is pure canadian at heart and we are the people who are known for their kindness. Come on Tim Hortons please dont drown the brand any further.

anyways This really nice guy at the food spot just opposite the Tim hortons was kind enough to help me with a cup of water.

I ordered a larger white got chocolate with a shot of expresso which was perfect but when I got home and opened my bagel which should have been a 4 cheese bagel with cream cheese and extra bacon there was no cream cheese on the bagel which was disappointing because it was dry between the bagel and bacon alone. It was December 6th 2023 around 12 -12:15 and they didn't ask if I wanted a receipt or give it to me. It was the tim hortons at dorval circle.

Tim Hortons Kenora both are filthy and terrible service. On Nov 10th I entered the Tim Hortons wearing my service medals as there was a remembrance day service. When I was in line an employee on break cut in front of me and ordered to which the lady at the till laughed and took his order. Additionally not one employee wear a poppies at both locations. For a company that claims to represent Canadian values these two locations do not. Always filthy, terrible service and very rude employees.

I was in line waiting to be served. After the previous gentleman has ordered, the lady who was at the counter left her station to go prep food and she never came back nor did she ask me if I am ready.

Even though I was still looking at the attractive donuts that you have, I was ready to order. Then a guy from behind me just went up to another counter where these two ladies were talking and he asked if he can ordered and she said yes.

It was clear they were not working or caring for the customer and totally ignored me! This was my 2nd experience in Tim Hortons and at YVR departure.

I will not return again. Such horrible service and she even argued with me and gaslight saying her colleague asked if I was ready when NOBODY DID.

This happened on 27 Nov, 6:30pm.