SUBMIT A COMPLAINT

Tim Hortons Complaints & Reviews

Tim Hortons / French Toast breakfast sandwich

Na
Apr 20, 2019

This morning my husband went to the Tims at Wellington and Baseline in London Ontario to try this breakfast sandwich. The girl on the speaker confirmed they were 2 for 5 so he ordered 4. At the window where you pay she charged him 20. He said they were 2 for 5 so it should have been 10 but...

Tim Hortons / Reward program

St
Apr 19, 2019

I signed up my card on my phone to get my first free rrward n spent over 1.50$ n did not receive my reward well the guy told me i didn't but ibwent to a diffrent tims horton and they gave it to me the guy was very very rude and i was not happy i tried to show him were it says sign up and...

Tim Hortons / New products inquiry

Qe
Apr 19, 2019

I am a Tim Horton's fan that I have the Tim Horton's credit card.They offer 1 free item to get for the month which I find to be awesome.This month you send his late for this month however his month for April suppose to get either the shortcake muffin of the strawberry filled donut or the...

Tim Hortons / Employee Theft!!!

De
Apr 19, 2019

Approximately 3 weeks ago I went to Tim Hortons (tel Number 604-792-3423) in Chilliwack and gave server at drive thru 20 for two ex large coffee. I should have received 15.30 in change, but after I drove away she had only given 2 five dollar bills instead of 3 five dollar bills. The way...

Tim Hortons / Tim Hortons Abraham Haile Gebrezgi is terror Propaganda and he is racist

Mu
Apr 19, 2019

Abraham Haile gebrezgi is a terrorist(YPJ and PKK ) organization at employee. We will not order the Turkish again. We're not coming.check out this Guy take off from work immediately you will see social media accounts .racism does to Us...As far as I can tell, no other complaints. He is do...

Tim Hortons / Tim Hortons reward card

Sh
Apr 19, 2019

I am very frustrated and upset with Tim Hortons!!! You start this reward program but Every time I try to use it there is some kind of excuse on why I can't use it!!! They don't ask if you have a reward card then after they start ringing even when they just started the order they will not...

Tim Hortons / Rude Employee

Ch
Apr 19, 2019

Approximately 2 weeks ago an employee Brennan Miller in the Barrhead AB store over heard 2 friends of my granddaughter talking and my granddaughters name came up, this said employee Brennan Miller over heard them and said Mackenzie **** (will not use her last name) and proceeded to say...

Tim Hortons / breakfast

Bi
Apr 18, 2019

Last f...:. Time I'll be going to Tim hortons in Antigoniah James street location for a while 3 damn days in a row can't get a order right to save their life. When you order and pay for something you expect to get what you pay for. First day coffee was only Luke warm yesterday I ordered...

Tim Hortons / rewards card

Al
Apr 18, 2019

this morning I go to tim hortons and get breakfast. sausage breakfast sandwich on an English muffin in a meal with a large DD. total comes to $6.65 I scan my rewards card (I had 1 reward waiting to be used) after they scan my card he tells me that I got my coffee for free. so my new total i...

Tim Hortons / worker

Li
Apr 17, 2019

Requested double cup. She than got an attitude. I asked for her name(not wearing a name tag), she refused than told me to get the FUCK out of drive thru. We pulled to the front of the store, went in she still refused to give me her name. The manager Honey came out, I asked for her name and...

Tim Hortons / breakfast egg and sausage sandwich

Ji
Apr 16, 2019

I was in the Tim Horton's In Sherwood Forest Mall in London, Ontario on Mon. Apr15/19 at 12:30pm. I ordered the breakfast egg and sausage sandwich and I was told there were no eggs. This is not the first time this has happened. In the summer of 2018 I was in the airport in Montreal and I wa...

Tim Hortons / rewards card

Ka
Apr 16, 2019

Hello, I buy from George Brown college Tim Horton in the college at 200 King Street East. Why we don't get rewards points, its own by Chartwells. This is not fair to the students and staff. I buy three coffees a day. I am entitle to my points. Please advise. Kasrie Kanhai Email...

Tim Hortons / unethical behaviour

Af
Apr 15, 2019

On April 15/2019 I walked into Tim Horton located on, 1195 Danforth Ave. esso, Toronto, M4J 4B1 and ordered large tea, while i was ordering i asked her if i can have reward card which Tim Horton has offer its customer (buy 7 get one free) but she was totally ignore me, and i keep asking...

Tim Hortons / unsanitary conditions 2525 victoria st lachine pq h8s 1y5

Di
Apr 15, 2019

Since it's opening over two years ago, this Tims has been throwing garbage haphazardly in the back where the drive-thru is located. They don't break the boxes and overstuff the dumpsters. When this happens, bags break and the debris falls onto public property - the bike and walking path...

Tim Hortons / classic egg breakfast on muffin/biscuit

Ro
Apr 14, 2019

Yesterday Sunday April 13th. at about 3:00p.m We decided to try Your All day Breakfast English Muffin with egg, cheeese & sausage & bacon in the foodcourt at Masonville Mall. We always go there to Timmies. Never had a complaint. Are they made with real eggs? They are just round like...

Tim Hortons / mobile app

Al
Apr 13, 2019

I used the Tim Horton's mobile app to pay for purchases. My banking information was connected to the app so I may load my Tim's account and then scan my phone at the cash to pay.  There were unauthorized purchases on my account, which I detail below. I stopped using the app and deleted my...

Tim Hortons / stock, timbits, etc

Am
Apr 13, 2019

I stop at Tim Hortons every day on my way to work M-F at the Birmingham, MI store on Woodward. However, on Saturday and Sunday we go to the Southfield store on 12 mile Rd., Southfield MI. The are constantly out of stock and the service is extremely slow. I waited almost 15 minutes for 2...

Tim Hortons / coffee

Ga
Apr 10, 2019

I order only milk in my coffee..I have a stomach issue an cream hurts me. I go threw drive thr an they write milk on the lid an give me cream.. Not once but several times. I now have to open it look before I drive away. Yesterday the put a shot of cream an milk in my coffee.. I was in a...

Tim Hortons / employee at tim

De
Apr 9, 2019

I hate to work in TIM Horton. Worst Work environment ever, it's actually give me a wave of fear for my entire week, days, night. They don't treat you as human, they think you are a machine. If you get hurt they think you are hindering in their business by getting hurt. It's gross. The...

Tim Hortons / k cups

An
Apr 8, 2019

I am a Keurig owner and I use the Tim Hortons K-Cups. Recently they have changed the design from the embossed element showing were to pop the top of the cup to clean out the grounds so the cup can be recycled... someone 'brilliant' on your team changed the design so it is on longer OBVIOUS...

Tim Hortons / coffee

Ma
Apr 8, 2019

At 10:20pm, I bought me and my friend a coffee, two large double doubles. It tasted like soap to me, I thought I was just me until I asked my friend if his coffee tasted like soap as well, he said it did as well taste like soap. Yesterday, April 6th, I was making an order in the evening. I...

Tim Hortons / cockroaches found in coffee cups

Di
Apr 7, 2019

I am a regular visitor of Tim Horton's and extremely troubled after discovering cockroaches in my coffee cup at store #819 at 345 Speers Rd. location in Oakville. At first I decided that I would just not return to this location but decided to submit this complaint after hearing from other...

Tim Hortons / coffee mug "lid"

Re
Apr 5, 2019

I live about 2 1/2hrs away from Gatineau Quebec. I have Hospital / Doctors etc. appointment that I must travel once every month sometimes 2 monts...I always bring mu Tim Horton's mug coffee with me, because it has a lid with a small (don't know quite how to call it) but a small plug to...

Tim Horton / rewards card

Jo
Apr 5, 2019

My rewards card had 7 of 7 yesterday [ April 4, 2019] Tried to redeem it today but it reverted to 1 of 7 [ April 5, 2019] Employee did not know what to do --- NO REWARDS If this is just another of Tim Horton's scam then I am guilty of playing along If NOT, employees need to be educated as to...

Tim Hortons / loyalty card

Ma
Apr 5, 2019

I went to buy my daily coffee at Tim's, I have my loyalty card downloaded on my phone which was in my hand ready to be scanned. I ordered my coffee, gave her the money then asked can you scan my loyalty card. She said it was too late because she had already rung me in. Shouldn't the...

Tim Hortons / manager

An
Apr 3, 2019

Hello. I'm writing in to file a complaint about a "newer" manager at this Tim hortans location. I'm a regular customer there, I've been going there for years. I've always had pleasant experiences until these past few months. I'm not sure if this new manager is temporary or what not but...

Tim Hortons / customer service

Je
Apr 3, 2019

We have a 3 yr who asked to add timbits on to her order after we left the thru box. And when we got up to the window polielteoy asked to ad them on. The cashier said she can't do that and told us we had to come inside. As we disagree and advised her she could add it on other workers all came...

Tim Hortons / service/cleanliness

Ha
Apr 2, 2019

I was in Store April 1, 2019 approx 4 pm, The service was very very slow, When I mentioned this to them, Was told that their focus was on the Drive-Thru. Also none of the tables were wiped, they are were dirty, and worst part of it all was that the Ladies Bathroom was absolutely filthy ...

Tim Hortons / food and customer service

Ty
Mar 31, 2019

Last three times I've been there my order was messed up when I called back was told if have to wait for a manager to call me, been two wks no call back.first time they didn't but the bacon on farmers biscuit breakfast sandwiches, there was tomato slices on both English muffins double...

Tim Hortons / new tim horton cards

An
Mar 31, 2019

I received the new Tim card for point collection on March 20/19. I have used it faithfully buying my breakfast sandwiches everyday from that Wednesday until Friday of this week along with a minimal of two coffees and a tea everyday. Today when I questioned why I have never received a free...

Tim Hortons / breakfast sand sausage egg and cheese on a muffin

Fr
Mar 30, 2019

On March 23, 2019 at 7 am I got a breakfast sandwich to eat at work from the Tim's on Stone Haven beside my plant Camslide Mfg. division of Magna International. Well eating it I was stunt to find mold on the muffin. Come on you guys for a fast food type of restaurant you guys are...

Tim Hortons / service

Ci
Mar 29, 2019

I was standing there watching an argument between two employees this morning, Friday March 29 @ 8:30. When I asked who the supervisor was, it was the young Asian women who answered she was. I told her that I thought that was very unprofessional and all I wanted was a crueller. She actually...

Tim Hortons / what is this in my coffee??

Re
Mar 28, 2019

I'm wondering what this could possibly be that I found in my coffee yesterday morning. I've been going to Tim Hortons for years this is my first time ever experiencing this. If they're wondering who I am I was a customer who ordered three coffees one medium black 1 medium 2 cream 1 sugar...

Tim Hortons / reward program

Ma
Mar 28, 2019

I just want to express how disappointed I am in your loyalty program. One example is: I buy coffee for my staff every morning. That is 5 large coffee's cost approx. $10.00 If I purchase this at McDonald's, I would have to spend approx 14.00 to get a free coffee. If I purchase it at Tim...

Tim Hortons / product - bagel toasted with lite cream cheese.

Pa
Mar 24, 2019

So on march 20th 2019 - I visited this location at 9:45am. Ordered 2 drinks and 2 everything begals with lite cream cheese and first thing my begal was not cut. As I tore it in half and began eating the half that I tore and realized there was bare min of cream cheese there - so I took a...

Tim Hortons / loyalty card

Na
Mar 23, 2019

I was refused to scan my loyality card for my visit today March 23, 2019. I was told that my purchase of a medium sized ice-cap with a double epresso shot did not qualify. I paid 5.05$ for the purchase. The gentelman went to say that I had to by a coffee, tea or donut to use the card. If...

Tim Hortons / customer service

Re
Mar 23, 2019

My gosh this is by far the worst customer service I've had since I've been in Canada the cashiers name is Camella and she was so obnoxious and impatient and impolite that I was thinking of cancelling my order. I decided to go ahead with the order just so that I can write a review about my...

Tim Hortons / service, washroom

Pa
Mar 22, 2019

Why is someone behind the counter on kroatches .men s washroom discusting enough that i didn t wash my hands because sink was fillthy urinal that i didn t want to use incase...ordered my tea and wrap took 11 min for order to be ready yes store was busy but not that bad . Poeple ( Nicole...

Tim Hortons / service

Pa
Mar 17, 2019

Was at the Tim Horton's at 176 Front Street East. Had gone to the ladies room and found a man in a wheel chair. Didn't know if he was alive or not. Two people had told the staff and nothing was done. So 911 was called. The fire department came along with the ambualnce. They checked up on...

Tim Hortons / prize redemption

Ba
Mar 9, 2019

I was happy to win a 50.00 Tim card until I tried to collect. I live in a small town and nearest Tims is 25 km away. I had to visit 5 different stores to finally collect. These are the excuses I heard...I'm only supervisor manager must do it...manager has left for the day.. the access code...