Taco Bell
reviews & complaints

At drive through, the person taking my order was rude, offensive, argumentative

When I asked questions it was very black and white with no explanation. Just “ we can’t do it” nope “ we can’t do it” no conversation… manager told me I was holding up the one and to drive up .. ride again…

Customer service huge issue! ,no explanation why they could not make changes on an order. Argumentative .

Aggressive- would not calm down . Rude, shaking head , cussing -I felt that I may be in an altercation, because of their deme at

Manager had to tell him to back off ( drive through attendant ).. it went on and on …

It was like they wanted to fight me , as he stood behind the manager ( Per receipt ) Madison

Then the manager just finally switched the burritos ( make the change in order)

It was ridiculous .

Call to me with an apology and better customer service at this store . Training classes for customer service for these employees. It’s like I’m begging for food

For free and they aren’t getting paid.. then I had to wait a long time for my food .. another attendant asked if I wanted some cinnamon sticks or something to drink … that’s how long my order took . Taco Bell should be ashamed at this type of behavior Amd how rmthe franchise is being presented

I also asked the manager for the boys name at the drone through and she didn’t provide

Date: 5/30 5:56pm

I was very excited Mexican Pizzas came back. On Saturday, 5/21/22, approximately 2:45pm I drove to Taco Bell to place an order. They ran out of the pizzas "after lunch". I then proceeded to drive to a different Taco Bell, across town. At approximately 3:15 I ordered food, at the drive thru, Prior to taking my order I was asked if I was paying with cash or with credit card. I then ordered $46.75 worth of food and paid with credit card. I asked for a receipt and was told one did not print and there was no way to print one. When I got home the 3 orders of cinnamon twists were not in my bag. On Monday, 5/23, I called the store and spoke with a manager. She apologized about the missing food and the receipt. I work out of town and was not able to get back to the store that day so the manager took my name and told me I could present to the store today for the cinnamon twists. I also ordered a Mexican Pizza and 2 tacos. The lady that took my order insinuated that I was lying about the cinnamon twists because they don't take names. And then I tried to pay for my order with cash. The total was $11.48, I handed her $12.00. She said they did not have change. She then stared at me and asked if I was ok with not getting my change. I work hard for my money. I said "no". She then said she would refund my money. Needless to say, I did not get the items left out of my order on Saturday, and I did not get any food tonight. It is very disappointing that customer service is no longer an asset to a business. I appreciated the friendliness of the manager on the phone yesterday, so I was very appreciative when I placed my order this evening. Until I was accused of lying. And then the lady wanting to keep my money because she said she did not have any change.

janeeva has terrible customer service. i was having trouble and she caught an attitude with me over the mic then when i got to the window she was getting an attitude as well. she slammed the window door cause i was taking to long. she asked me to pull around so we can’t run up her time we did. i asked for my food to be fresh she said i would have to come inside. came inside and she was very rude. would not ring me back up she called the manager and all he did was tell me that they will remake my order. she needs to work on her attitude towards customer.

On May 1, 2022 at 1:17:17 am in the morning I went through Taco Bell Drive you window. The lady that took my order appeared to be new as I ordered 3 Beef Supreme Burritos with extra onions on all three of them. Additionally, I ordered Chicken Power Bowl with everything that comes with it and extra onions on both of them. This girl that took the order add extra lettuce, extra jalapenos and extra avocado Ranch. and the latter three I did not request. No beans, no cheese, no avocado ranch! Either she is stealing or she has not been trained professionally. I have never had such a F#ck Up order from Taco Bell.

I am a 100% disable veteran and went back to the Taco Bell a few days later and it was closed. I visited a third time and spoke to the manager and explained to him and he proceeded to ask me to drive around to the front and he would make corrections. After a few minutes, he came outside and said He has no phone call from me complaining about the order or notes left. I told him I am disable and in a wheelchair and it is not often I can get out or get around unless it is through a drive through window. He refused to prepare my order and make the corrections because he said it was a week later. So much for the bullshit the Mexican gave me that I snatched the receipt and drove off.

I will not be patronizing Taco Bell from now on since they believe nothing says “fun” like subpar meat and cross-dressing.

They are scheduling drag shows in different cities across the US. I guess they did not learn from Disney losing business since they decided to Go Woke and Go Broke.

I do not like having these deviates strutting where I eat. I realize they will not be coming to my city, but I will never order from Taco Bell again.

I order 3/8/22 through the app went to pick the order up and never received the order the local store said "NOPE call corporate, we never received your order (attempted to show them the virtual receipt) and I also same day did speak with a customer service agent via corporate over the phone and gave the order number she apologized, I really thought I was getting refunded 50 dollars... 2 month later nope never happened this company is a joke

What a JOKE, unfortunaely it's not FUNNY! I stopped at Taco Bell to celebrate Cinco DeMayo. Unfortunately it was closed because they had a fire. I was directed to a new Taco Bell on Route 38 in Mt. Laurel. Three Ladies where working in the Kitchen ALL where clearly visible to me and me to them. One person was waiting for their order to be prepared. During the 3/4 hour plus I waited to have my order taken NO ONE acknowledged me. I finally asked the "manager/ window clerk if she could help me. She stated"would you like a job?"Perhaps this manager? is unaware of how commercce works. Emolyees are hired to perform a job, NOT ignore customers. Twelve minutes later my meal was delivered.

Listen carefully Taco Bell, if you hire workers who can't or won't do what you hired them to do EITHER FIRE the"manager"or CLOSE the store. BTW the manager" had a couple of rounds with the customers and dealdash workers.

I canassure you I am done with this nonsense and hope others heed my warning

I ordered online on the mobile app. It said to pickup in store. Got there and the dining room was closed. Sat in the drive through for 45 minutes for the manager to tell me she did not have my order even though the app said it was ready an hour earlier. She said she did not have my order on her computer. I left without my food. Taco Bell needs to refund my money. My order # was 939069 for $21.34 at the 384 Exchange Blvd. Bethlehem, GA 30620 location and the managers name is Kendra Gordon.

My burrito was so poorly wrapped yesterday that I was unable to hold it. The tortilla wrap was torn in several places and had a hole in the center. It was also very cold, even the chicken like it had just come out of the refrigerator. I paid $14.00 for a burrito and nacho bell Grande and was only able to eat the nachos. I understand about restaurants being shorthanded and trying to do their best to get great food out in a timely manne, but when given food that cannot even be eaten is not very nice.

Taco Bell, despite loud customer outcry, failed for over a year to restore Mexican Pizza to its menu. Now, the firm, faced with loss of customers, has finally scheduled the return of the Mexican Pizza. They need to reconsider restoring the tostada, taco salad, Enchirito, green sauce, and bell beefer not to mention the much adored Chihuahua. They seem unaware that their main competition Del Taco has taken up the slack offering a wider fresh menu at competitive pricing. Can Taco Bell get their customers back? They at least need to make a whole hearted attempt. Someone needs to fire whomever in this iconic California corporation cannot Google and is deaf to their once loyal customer base.

So April 5th I ordered taco bell on app, total was 34.99. But when I went to picked up order, they said the app isn't connected to Tahlequah taco bell and they never got any order from me. Even tho I can send u my online receipt that clearly shows I was charged for food I never got. I need a refund in a timely manner, can you help with this please. Oder number is 974259. I'm having so much trouble just finding someone to help me get my money back since I was never given my food I ordered. I have the emailed receipt,I have proof of the unfortunate mishap and jus would like my money sent back to my account