JustAnswer review: Clogged kitchen sink 242

My husband asked a question on Just Answer and was charged $5. We have online banking and I saw a $46 charge. They informed me that it was because he signed up for a membership after the free trial and refuse to give a refund. I see other complaints about the company too. They need to be shut down permanently and I still want the $46 refunded.

Completely ignored my requests to process a refund. Automatically created two accounts and charged me twice and stupidly admitted it in an email and then refused to process any sort of refund. I would not recommend them at all. Worst customer service team I have ever experienced. A very very angry customer based in the UK!

Please see above. When I gave the lawyer a 4 star for good service, and wanted to lock out, they kept on trying to keep me on line. I declined the monthly fee. I am retired and have no money to spend. The R69 was urgent as my daughter was in dire need of help. Yet they went ahead illegally to defraud me.

I never signed up for monthly service and declined use of service after first use which was unhelpful

So, I needed assistance with my device and when I was put through to someone to assist me according to my understanding ther ewas only a once off R59.00 requested. yesterday 10/11/2019 my account was debited for R599.00 please advise why and please could my money be reversed as I only used this service once.

I never subscribed to this. Please CANCEL my subscription immediately and refund any charges you have already made.

But first, before you do anything else, CANCEL my subscription for this email address.

Thanks a lot,

Jeff Palley
JeffPalley@gmail.com

it took 5 emails to cancel and still no refund. Then my debit card info is stolen the next day, it was a brand new card, of course they would have a cheap security system. You will not be able to cancel your membership you will have to call them. Avoid

why am I being charged 66 dollars for something I didn't authorise, when trying to cancel my account I was informed I didn't have one under my name and e/mail, I would like the 66 dollars refunded .
Your methods of doing business is fraud.

Um let's see u never even answer my question plus u billed me 6 for the question that was never answered I mean really

These people have been charging me for months for a single question. They do not respond to emails or calls. I'm out about $300. And I don't want this service. I have been hacked and I'm not sure it wasn't these people from this site. They should not be allowed to have an app.
Erin May

I asked a question which was not answered. To my surprise they billed me $66 for what I don't know (In addition to the $5 deposit at the beginning).
Called customer service and they told me that I should have read the full expalnation on website regarding the 7 day period which I did not see. I am sure it was in some fine print elsewhere.

I ask you to stop taking money out of my account. The service I got didn't help . I don't use your service so I don't think it's right to keep taking money. I'm 75 years out and can't understand this rip off. Thank You Sandra Giddens
PS I live on a fix income and can't afford this. Please help me. Please explain to me how to stop this.

I signed up and tried to cancell and thought it was done but I keep getting charged like today. I want a refund or I will get it through my card company. Today not next year

I tried the £5 limited offer and didn't like the service provided so cancelled right away, how ever iv since been changed £80 (£40 on 2 occasions) iv tried contacting you on so many occasions and haven't be able to get any contact ... the £40 you have taken today was all I had to feed my 3 children...

In September 2019 I asked a question of Just Answer over the internet. On 7/10.2019 you debited my account for R599 as a registration fee. I did not apply for membership. This is a disgusting act of fraud. I notice that many others have similar complaints. Kindly credit me with the R599. I do not wish for any further services from Just Answer

Just got sucked in. Not used and can't cancel.

this [censored] deduct me $38 for nothing, I did not get anything but it appears on my credit card. I try to cancel my member[censored] but I can't click on it. Definitely a rip-off !

This is a complete scam! They wont refund me no matter what I tell them! I didn't authorize an auto pay! Customer service is a zombie that wont do anything to get my money back! Do not use!

didn't get answer to question submitted and had to join a trail subscription before I could get an answer. so I joined and the subscription stated at any time. Tried to cancel to found out there was no way to cancel. I HOPE YOU can get this matter resolved as soon as possible.

I have dcvd one notification that you are credited my account usd40, I don't know why is this?
Pls reverse this urgently otherwise I will go to file suit.

i never ask to be a menber and they took the membership fee pn my credit card, i want to unscribe from your site

So I needed help on my car on August 15, 2019. But I canceled my order and my account so I got my 5$ plus the 21$ back that's fine and now its October 4th and I just got charged 36$ for NO REASON.

I have not given permission to take money monthly from bank account. I want it stopped immediately or I will report it to the Attorney General and the BBB.

Karen Freeman
kvfreeman@triad.rr.com

I was assured at the time of joining that I could cancel at anytime. If looked and looked and I can find know way to cancel

This site charged me extra money when i did not use it again. Please refund my 46 dollars. This just answer site i feel like is a scam. I dont want my bank account to go bad again. So id appreciate it if this site deletes my card number info, or im afraid im going to have to change my card number.

I used just answer for the trial period only. I was not notified of a pending subscription charge. I don't want to subscribe to just answer. Please cacel the subscription and issue a $28.00 refund.

I asked a question with a $10 dollar fee about a rash on my dog. Just answer is taking a monthly fee from my credit card and I cannot find anyway to cancel this subscription with them. I have never asked them another question and did not subscribe or have any intention of subscribing - Please can I get this cancelled and refuned

I had a discussion with Pearl... She sent me to an "expert" but no one contacted me!

I cancelled my membership within the seven days free period yet i was still being charged. I didnt signed up for any monthly membership payment. My money was just enough for an automatic payment on my account, which you took it. Pls kindly give it back, i need it.

My name is Neil Glenn, 9006 Millwood Dr, Rowlett, Tx.
I asked one question, got an answer which didn't help, and now have been billed for an unauthorized membership. I have received NO information as to my membership number, so cannot give one. I wish to cancel this, per your advertised policy.

Your site does not allow me to cancel my subscription. Please assist.

i just asked 1 question for 1 dollar
then after time you withdraw without consent 34.87 US
i require refund !
note: i did not sign to a subscription only 1 question for 1 dollar

I just want to cancel membership

on September 2nd the amount of 27euro was taken from my bank account for membership that i did not request i require refund. I have no idea how or when you thought you should have payment made to you.
Membership No [protected] Ca
Please do not think that i will forget this matter...

Contacted JustAnswer, and after hearing their response determined that it wasn't something that I was interested in. Tried to cancel, and found that they had made the process difficult and time consuming. I was finally able to cancel, but they billed my credit card anyway.

I accepted a seven day trial on just answers for help on a auto problem but i was not informed when they were going to deduct money for a membership that i don't need I did not enroll in no membership and have been charge twice.

Manuel R. Ochoa
[protected]

They charge my account without authorization.
I called and spent half an hour, and had to fight the entire time.

They said they will credit my card.

I don't know how they sleep at night.

I signed up for 7 days trial help with Just Answer ti get an answer for a legal question but did not get a satisfactory response and now cannot find a way to stop a recurring debit from my account. Can you me find a way to srop them from removing money from my account>

Y'all A Scam & Didn't Really Help With My Problem I Want My 5.00 Refund Back I Seen That Couple Have Had This Done To Them You Guys Should Fix Your Website Asap

I paid $2 for an medical opinion and today $70 was deducted for no reason?

Please refund my moneys immeidately.

My name is Derrick Thambyah and I paid by credit card