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4.5 390 Reviews

How responsive is G2G's customer service?

41 Resolved
38 Unresolved
Somewhere halfway 🌗
G2G definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information G2G needed to resolve them.
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10:54 am EDT
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G2G Cant get a refund

When i received my account, the seller gave me an account that was banned, and marked my order as delivered. Now, i can’t report it and request a refund. Is there a way to get my $40 back? I contacted the seller and he just told me that he cant do anything, even though I cant use the account i paid for. Can you please help. My order id is 1711086577446W0LD

Claimed loss: $40

Desired outcome: Refund

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G2G Trustworthy Platform with Efficient Service

As a seasoned user of G2G, I can confidently say that the platform offers a reliable marketplace for virtual goods transactions. The sellers are dedicated and efficient, ensuring prompt delivery and excellent customer service. Despite occasional delays, the overall experience has been positive, with sellers going above and beyond to meet expectations. I highly recommend G2G for anyone looking for a seamless virtual goods trading experience.

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1:15 am EST
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G2G Incredible Service

I was just a regular guy looking for a shortcuts. And people let me just tell you how fascinating i was to be so graciously treated with these wonderful traders, as i have stated in the Title Service Is Incredible with these guys. I have been through a lot of con artists and false word throwers nearly half of my life, all i can be is so grateful and a humble costumer to Righteous AbsoluteGold traders.

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Is G2G legit?

Our verdict: G2G earns high praise from Complaints Board, distinguished as a company with a robust reputation for trustworthiness and reliability. Despite the possibility of occasional service issues, G2G's overall track record speaks to its legitimacy and reliability as a service provider. Engaging with G2G can be done with confidence, though maintaining a level of caution.

G2G earns 84% level of Trustworthiness

Excellent Trust Notice: G2G near-perfect at 84% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for G2G. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

G2G has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

G2G has registered the domain name for g2g.com for more than one year, which may indicate stability and longevity.

G2g.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

G2g.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

G2g.com you are considering visiting, which is associated with G2G, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for G2G have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

G2G website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • G2G protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have received reports that the website associated with G2G is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
  • G2G offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
  1. Pros
    1. Secure Payment System
    2. Wide Game Selection
    3. User-Friendly Interface
    4. 24/7 Customer Support
    5. Verified Seller Program
  1. Cons
    1. Limited Buyer Protection
    2. Inconsistent Seller Quality
    3. Potential for Scams and Fraud
    4. No Physical Product Inspection
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11:42 pm EST
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G2G All ok

An awesome marketplace for buying/selling ingame stuff. But I have one wish - implement reviews on your site like did PA and similar sites (both from buyers and sellers side).
+ P.S.
Enter requirements to confirm delivery availability because, IMHO, 50%+ of sellers with listings like *** don't have any stock and as a result - slow delivery or excuses and bad experience for buyer/you as a marketplace. Thank you!

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G2G Best website to buy wow classic gold

This is by far the best website to buy currency on, specifically classic wow. The prices are the cheapest I've seen on any other website. Some sellers are garbage but you can cancel your order and be refunded within 10 minutes from cancelling. I'm receiving nothing from writing this review but after seeing all these negative reviews I decided to add my own two cents because I've bought way to much gold on this site.

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G2G G2G

Buy RDR II America, 1899. The end of the wild west era has begun. After a robbery goes badly wrong in the western town of Blackwater, Arthur Morgan and the Van der Linde gang are forced to flee. With federal agents and the best bounty hunters in the nation massing on their heels, the gang must rob, steal and fight their way across the rugged heartland of America in order to survive. As deepening internal divisions threaten to tear the gang apart, Arthur must make a choice between his own ideals and loyalty to the gang who raised him.

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G2G Too easy that you will keep buying more and more

Quality products, professional sellers, and generally very personable and able to answer most questions and help you for the 1st timers buying a digital product with "real world" money. Everything I have purchased here has been to description, quality, and delivered quite rapidly after purchase (most I've had to wait might have been an hour or two). Overall, fun interaction and opened my experience to the opportunities of being able to sell a non-tangible item for tangible cash! Apparently each game must have their own economy independent of ours... ;) Excellent overall :)

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G2G Platform may be scammy but sellers are ok

I've bought a 200 USD account which turned up to be a scam.
I've had the order: ***-1 of an account from Gbmmd. The account was good no link to any platform. I've added all accounts linked to it even 2-step auth, but yesterday the account was taken back by the previous owner probably via support.
The response from G2G was that insurance policy is up and nothing can be done, the seller does not even respond he let me in seen even on his page he says 30 days warranty, what a scam I'm just disgusted. Just don't buy anything from them keep your money and use it wise for anything else.

EDIT: The seller provided me another account, Gbmmd rocks.

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G2G Trusted

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G2G I was scammed on g2g

I bought an account for CS2, it was supposed to have prime status, but it didn't. I wrote to the seller in the chat, but I did not receive any response. I reported the case to support and each time I received the answer "The reported case has expired."

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G2G Service

Hi dear support

I seller for less than 1 year,sell accounts and items,everything were pefrect before 16 january i got issuse on order that was more than 20 days but I think ok no problem.They requid proof of delivery(accounts order) I explain that buyer even did't look at accounts and I don't have permision to contact to him.Support ignored my explains and always send template answer(that i need to upload proof of delivery)

Claimed loss: 4 days,maybe will loose 7-62$.Can't withdraw money

Desired outcome: I would like to have adequate speeking with support to reduce issue

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Update by Nevsk
Feb 21, 2024 12:31 am EST

Can you only give me normal support,they want from me scren thst buyer changed email to roblox accounts but these accounts are unverified and also buyer didn' change even passwors to accounts.

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12:06 pm EST
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G2G Don't buy any riot account on this site. Can't spend a single money on this fraudulent site

Even sellers with 30000000 positive feedbacks can scam you and this dog[censored] support full of bots is never gonna give you a proper answer or helping you in any way than writing stupid pre writed bot answers. I paid 500$ for a account order №[protected] that got suddenly recalled back from the seller/owner after 5 months and after i spent 400$ on it. I contacted this stupid sidgame that always answered the same [censored]" its impossible bro it cant be recowered" well it [censored]ing happened. I want my [censored]ing money back cause this is a fraud.

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Update by Fedd

seller is ignoring my message while saying that its just impossible what just happened lmfao you guys are [censored]ing scammers and i hope there are legal way i can report you and your site for fraud to the police

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6:41 am EDT
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G2G I can't withdraw my money!

So I registered as a seller on g2g.com and i sold an account there. The buyer got the account and everything connected to it, and he is enjoying his life. He didn't file any complaints. The money went in my G2G account, but i cannot withdraw the money. I tried to contact the customer support by email, Facebook, Twitter, basically anywhere I could contact them, but they are not replying. So the money is just stuck on the website. It seems that website is a scam and they are screwing the sellers.

Claimed loss: 899 euro

Desired outcome: Withdraw my money.

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Annai10
Delaware, US
Dec 01, 2023 9:28 am EST

Hey mate , did they active withdraw on your account or still frozen ! I have same issue they even Disabled all future of selling and manager offers and stuck all my money , without any reason

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8:20 am EDT
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G2G Selling accounts on g2g is a scam

i sold my valorant account on g2g few months ago. and what the buyer did was buy the account, play on the account for a few days with hacks, get it banned, pin the ban on me for using hacks ( which i've played for 2 years) and he asked for a refund. G2G staff decided to refund the money back to him. I'm really sad to see this kind of response from g2g staff.

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12:47 am EDT
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G2G I buyed an accont for Lost ark some time ago

the account nam iis Lulusteam77 i did buy his from the website,everything was fine with all but after some time he took the account back 1 mounth ago i lost my account,icontacted the persone i did buy the account and he informed me that it will take 5 min to take the account back if it was stolen, 5 min with the Steam guys it is imposible , after thta i get the account back, now i took a small break for work,and he took the account back,removed everything , phone number,email,if this is how Steam and G2g do business the this it is a Scamm

Desired outcome: Block or ban the account forever of steam , ban the guy that is doing that from this platform, the price for account was 100£ The only thing i was is ban on the account Lulusteam77

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9:47 am EDT
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G2G replied to this review.

G2G Believe the negative reviews! I got Scammed as well!

I made 3 different orders using this G2G sites and all turned out to be a scam.

1) Account purchase: Riot detected and suspended this account after a few weeks. The seller would not issue refund or take any actions. Then he just ignored my messages. No action from G2G Support either.

2) Account boosting: The seller actually made the account in worse state with losing more LP and left the game in the middle which caused penalty on my account. It was the worst nightmare I've ever experienced after spending money.

Please do me a favor and do not use this site.

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8:31 am EDT
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G2G g2g are helping scammers , avoid sell on thier site

i have got blackmailed from a scammer buyer and g2g support helped him to steal my money and they stole my money and stopped my selling permission too! their support team are not professionals at all , they asked me to send proofs from 3 or 4 months and i told them it will take 2-3 days to collect them but they finished the tickets in 1 day for the scammer buyer !

avoid work with them if you care about your money

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Update by Mahmoud Ahmed2
Sep 20, 2023 12:33 pm EDT

i need my selling permission back at least! my account number is 5980744 and i need it back you already took 400 dollars from me

Update by Mahmoud Ahmed2
Sep 20, 2023 12:32 pm EDT

my account id is : 5980744

i got my selling permission stopped too! you already took my floating money for the blackmailer buyer and stopped my selling! please restore my selling permission at least!

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7:15 pm EDT
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G2G Absolute Worst Support EVER! - Feels Like A Scam!

First of all, support is abysmal. The canned responses don't address your issue. They don't read the problem you're writing about. They simply close with a canned response without even trying. I've re-opened the same ticket 3 times since Saturday and I'm still without what I've PAID FOR IN FULL! The ticket keeps getting closed. No one is reading the damned thing because the responses are always exactly the same - that DOESN'T SOLVE MY PROBLEM!

---------------------------

Issue:

- Searched for reasonable prices game credits. Found some on this site for a price. Paid the price. Seller said they would deliver "tomorrow", ignoring their add completely and passing up the window entirely.

- Next day seller says "Sorry - I don't have it".

- Later still, seller says he can't get in touch with his supplier.

WHAT? That's not how this works! The rules plainly state that you should have all of your #### in order and ready to take care of the customer as you advertise 'OR ELSE' - rules rules rules - fees - etc. NONE of this was applied.

- Seller says "Cancel the order and go somewhere else".

- All of the prices are now DOUBLE on this site. My funds are LOCKED into this site. I can't get a refund as per their rules. Funny how these rules are pick and chosen which ones they want to follow.

- I give the SELLER RULES to the seller which plainly states that they are NOT allowed to ask the buyer to cancel the order. They did.

I adhered to the rules 100%! To the letter. G2G will not abide by their own rules and do not enforce those rules to the seller - allowing what happened here to take place.

I contacted G2G and they keep closing the ticket with "Just cancel the order and go somewhere else".

again... I can't. No refunds back to my bank card. No funds priced at what pulled me in in the first place.

This is false advertising all the way around and a scam because you can't do a damn thing about it and support will not help you! I've tried multiple times with the exact same outcome. I'm horribly frustrated with the lack of support and a lack of a resolution.

G2G just wants me to keep spending more money and eventually I'll get my order... That's NOT how this works!

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Update by jstagmr

And yet - Another response with the same. Cancel the order. Use the credits elsewhere.

How many times - can - I - say - it...

This is why people go postal.

THERE IS NOTHING ON THE SITE LEFT TO BUY! At very least, I would have to ADD MORE MONEY.

Jeez!

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G2G This is a scam site.

This site is fraudulent. I am also sure that the reviews with 5 stars are cheated. I have personally had experience with them, buying a product from their seller. After 2 weeks, the seller returned the goods and said that I needed to wait, as he returned the goods. I contacted the support service, to which they told me that they could not compensate for the costs. I asked to punish the seller, but I was refused and the case was closed. So you will be deceived 100%, you will be denied help, and the scammers will continue to sell their goods there.

Scam Seller Name: HellenWong

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jstagmr
Austin, US

Yet your support allows this to happen immediately after (according to the dates shown between my issue and this issue).

How can you give apologies for something while not doing anything about it? Fire your support!

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4:19 am EDT
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G2G COC Account

Dear G2G,

I hope this message finds you well. I am writing to express my extreme frustration and dissatisfaction with the seller named RPSHOPID and the lack of support in resolving my order issues. I have placed two orders with this seller (Order IDs: [protected] and [protected]), and both experiences have been nothing short of a nightmare.

Firstly, in my order with ID [protected], the seller delivered an unsecured account that I am unable to change any details for, including the email ID or add 2FA protection. I immediately raised a complaint with your support team to report this issue. However, to my dismay, the support team's response has been highly inadequate, repeatedly advising me to contact the seller directly. The problem is that the seller has been inactive in the chat for the past 6 days, making it impossible for me to get in touch with them. It's clear that the seller is not taking any responsibility for their actions, and I am left with an unusable account without any support from G2G.

Secondly, my order with ID [protected] has been a similar nightmare. The seller continuously failed to deliver the order as promised, causing significant delays and inconvenience. In frustration, I attempted to cancel the order, but my cancellation request was rejected without any valid reason. I resubmitted the cancellation request, and once again, the seller rejected it, despite their failure to deliver on time. In the end, the seller finally delivered an account, but to my dismay, I cannot even log in because the account requires a 2FA code, which I never received. This situation has been completely unacceptable, and I am at my wit's end with this seller's unprofessional behavior.

I kindly request that you intervene in this matter immediately. As a customer, I deserve to receive the products and services I paid for, and I expect to be treated with respect and fairness. I demand a full refund for both orders as I have received substandard and unusable products.

Please prioritize my complaint and take appropriate action against the seller RPSHOPID. I implore you to ensure that such irresponsible sellers do not tarnish the reputation of G2G and that you provide a resolution to my problem promptly.

I have attached the order details and relevant communication with the support team for your reference. I trust that you will handle this matter seriously and ensure my concerns are addressed.

Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution.

Sincerely,

Pratik Bose

[G2G Account Username-Reaver]

[Order IDs: [protected] and [protected]]

Desired outcome: I want a refund for my worst experience.

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G2G In-depth Review

Website Design and User Experience: The website design of G2G is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Products and Services: G2G offers a wide range of products and services, catering to various gaming needs. From in-game currency and items to power leveling and accounts, they have a comprehensive selection that caters to different gaming preferences.

Pricing and Value for Money: G2G provides competitive pricing for their products and services, ensuring value for money. They offer affordable options without compromising on quality, making it a cost-effective choice for gamers looking to enhance their gaming experience.

Customer Support and Communication: G2G excels in customer support and communication. Their responsive and knowledgeable support team is readily available to assist users with any queries or concerns. They prioritize effective communication, ensuring a positive customer experience.

Trustworthiness and Security: G2G prioritizes trustworthiness and security. They have implemented robust security measures to protect user information and transactions. With a strong reputation in the industry, users can trust G2G to provide a secure and reliable platform for their gaming needs.

Shipping and Delivery: G2G offers fast and reliable shipping and delivery services. Whether it's in-game items or physical products, they ensure prompt delivery, allowing users to enjoy their purchases without unnecessary delays.

Return and Refund Policy: G2G has a fair and transparent return and refund policy. In case of any issues with the products or services, they provide a hassle-free process for returns and refunds, ensuring customer satisfaction.

Customer Reviews and Ratings: G2G has consistently positive customer reviews and ratings. Users praise their reliable services, prompt delivery, and excellent customer support. The high ratings reflect the satisfaction of customers who have had a positive experience with G2G.

Overall Reputation in the Industry: G2G has established a strong reputation in the gaming industry. With their reliable services, competitive pricing, and excellent customer support, they have become a trusted platform for gamers worldwide.

Additional Features and Benefits: G2G offers additional features and benefits that enhance the overall user experience. These include a user-friendly mobile app, loyalty programs, and frequent promotions, providing added value to their customers.

How to file a complaint about G2G?

Here is a guide on how to file a complaint against G2G on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with G2G in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with G2G. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against G2G on ComplaintsBoard.com.

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