JustAnswer

Cancelled membership but keeps charging my bank card

On 3/2/22 I was trying to connect to my internet service, Ziply online. This company pretended to be Ziply and asked for a $1 refundable fee to connect with a Ziply specialist. I thought this was odd, but went ahead and gave my them my debit card because it was refundable. Today, three 322 I see a charge for the one dollar amount and a $46 amount. Everyone I spoke to online said “I could not get a refund because I signed up for there service”. After a long debate which was a total waste of time, they finally gave me a phone number and that woman stubbornly said she would not refund my money. After debating with her for quite some time she said that I could get a refund, but they have not refunded the money yet or sent a confirmation email as she said they would. This is a total scam and I am very upset

Hi, I am being charged $66.00 per month by you for something I didn't authorize or acknowledge.

Thanks & Regards

Neil Lewis

I went to ask a mechanic a question an the site said only 1 dollar. I paid it. An then after not seeing anything about a membership they bill me $34.00 a second time after the dollar. I called them back an the first call nobody answered an line went silent an then requested a review of my service. I called again an got a lady an she hung up on me when i said i did not agree to any subscriptions i want a refund. I called my bank to put a hold for their business not to keep charging me. Then i called them back today an the man on the line miguel was very condescending an rude. He told me i agreed to it so there will be no refund. I guess these people never accomadate a refund because its all a scam to take your money the first time. They know you wont keep a monthly subscription. Also, my car is still bad an problem wasnt really solved. The guy told me alot of basic info i already knew an his own personal opinion.

Phone stolen at Walmart. Went to Verizon. Given contact info for Google who does not recognize my first middle or last name, Hotmail or Gmail or phone number. Google sends me info that I am a scammer trying to hack into someone's account. Lost over thousand pictures, all contacts, calendar info with important info on it. Just answer is thief. They have stolen $138.00 from me and no refund.

I had a question about What'sApp and there was no way to speak to anyone. I clicked on what I thought was a bot chat and somehow was hooked up with an "expert." After a couple of chats and a request to put a "reimbursable" $1.00 on my PayPal, I realized that I was being given stock generic replies that had nothing to do with my question. I just pulled out of the chat.

Just now I discovered that they charged my PayPal account $60! WHAAAAT?. I put in a complaint to PayPal and then googled JustAsk - It is a total scam and they are illegally charging accounts without permission. Not even any sneaky fine print or confusing wording. Straight up scam! This is ILLEGAL! There are a lot of unhappy, ripped off people and I am writing a certified letter to PayPal asking them not to do business with them.

I will also file with the Consumer Protection Bureau AND since I am over 65, I can file a complaint with Elder Financial Protection Network that fights scams that victimize elders. There are a number of agencies to report them to, and I will post them after this is resolved. Consumers need to fight these practices.

I reached out to JustAnswer to inquire about unusual behaviors about my pet on 3/1/2022 at 2:54pm. I first engaged in an online chat on the website, who told me about a $1 cancel anytime fee to speak with a vet via text. When I submitted payment information, I saw that my credit card was charged $32.00. I received a reply at 3:30pm from someone who claimed to be a licensed veterinarian but would not share her full name. This made me question the legitimacy of the website and the "doctor." I do not trust this site.

You guy's have been taking money out of my account since 1-1-20 that I had no idea of, until now. My account was hacked and now I'm finding all this stuff out, so STOP IT. You guy's are [censored], you start with a 1.00 then you see if it processes if it does you start taking larger sum's, just not enough to notice right away (CROOKS) until now. I bust my [censored] for my money concrete paving is what I do, so leaving on a [censored]ty note come out and work with me instead of scamming honest people. 28.00 x 24 month's = 672.00 plus 2 months of 2022 = 728.00.

THANK YOU

I contacted justanswers for a question on a golf cart. Received info and then was not interested in continuing with a membership. Now, I keep getting charged over and over again for months even though I have canceled my membership. I joined one time to get info on a problem and received info quickly, however, I keep getting charged and have called multiple times. I want a refund of my charges that have kept occurring on my card since August 2021 and are still being charged

I was trying to check on my Hulu account and somehow got connected to this sight! They then charged me $28.00 ! I want my money refunded and I do Not want to continue being charged! I tried to call the number associated with their account from my bank and their recording says they are not accepting calls at this time! I live on a fixed income and this is money I need returned

Hello. I have tried one week trial starting from 9 Feb 2022 until 16 Feb 2022 and paid RM5. On the last day of trial I tried to cancel my membership but I cannot do it so. The only option available is changing your credit card number. So, I thought my membership is cancelled and there is no need of payment and only RM5 charged for my free trial. Suddenly on 28 Feb 2022 I received SMS that my card is charged RM124 from Just Answer. Immediately, I logged in there is a word saying "Cancel my membership". I clicked that. Before this it was not there when I checked on my last day of free trial. I got shocked and chat with them and they said refund cannot be paid. I chat with 3 customer agent and the last one replied as follow:

This is a two way process wherein both us has equal rights and responsibilities. We have given you terms and conditions to educate you about the service that you signed for, and on the other hand it is your duty to read it and understand it. I believe I have provided all of the information that you needed to know about your concern for today. I will disengage this chat session. Please feel free to reach out to us again if there is anything we can help you with. Thank you for visiting JustAnswer.

I can understand their terms and conditions and everything. The problem is this thing happen without my concern. When earlier I search for the cancel button I cannot find it, and I thought its already cancelled. When I said this to them they replied "Again, if you are having issues cancelling your membership on that day, you should have reached to our customer support team and it is on the website and we are open 24/7."

I do know its a cancelling problem, I thought its a process of already cancelled. And that time if I'm not mistaken my RM5 already charged and I thought everything finish already. I already explain everything and seeking for a refund but they say cannot. When I was in online with the first 2 customer agent, they suddenly offline, but here I was typing my reply. I only able to cancel my membership after money charged, where I logged in right after my charge on debit card. If I know I'm a member I will have chat with the Dr after my trial period. But because I know that my trial period end, I did not chat with them as well regarding my pet problem. Since its a auto debit I cannot stop the payment process. They have to stop it. Im a student and RM124 really matters for me. I really thought its already cancelled and that is the process. If I knew it earlier I will sure seek help from 24/7 chat.

Please do solve my problem. Thank you in advance.

I asked a question on 2/22 on my iphone while I was trying to resolve something with Apple. I had no idea it would cost $46 until I checked my cc account today 2/28. There was no trial period and they refused the refund. The answer I received was no help either.

Today is Feb 27th and I had $29.00 stolen from my checking out by them. I had used the site before no problems, I never gave them premission to do a re accuring fee.

there is a phone number [protected]

My dog is sick and I asked 1 question about 2 months ago. I had no issue then they took 30.00 from my ocean first bank account. Today sunday they took out 29.00 what? I never signed up for anything. Please help me get money back.

On February 14th they began debiting my bank account for $46 without my knowledge or permission. I never set up an account with them so I have no way to cancel. I did ask for advice and payed the $ 1.00 fee as required. However, in no way did I EVER agree to recurring payments. They have now taken $46 from my account on two occasions and this has to stop

These are the numbers associated with the money being withdrawn

820488 DDA

[protected] 820488

I have been having problems with a recurrent fever and sought advice/medical opinions here. I was told I would need to pay $1 for an answer. I'm delirious with said fever and thought I was only paying the $1 for an answer. I was charged $50 for a membership I did not know existed. I know I should have read the fine print, but this specification about the membership fee Is so tiny. and there is no confirmation for the charge I cannot afford that fee right now and really did not mean to sign up for a membership. I have not used the membership. I actually cancelled it. I have been trying to get a refund and I am told you do not refund memberships. I find this quite unfair as I realized my mistake less than a minute after the transaction and did not use any of the membership details but still, $50 is gone from my account for a service I did not mean to buy.

On January 24th I paid $2.00 for a question on an art piece. I never noticed that a charge of $40.00 was also deducted from my bank account which was not authorized.

On February 24th another $40.00 was deducted from my account,

I never signed up for a JustAnswer membership and would like my money refunded.

Thank you

I once used this service for a once off help with one of my softwares, since then my Credit Card gets debited to the tune of 49 Swiss Francs every month.

I want this stoped

My name is Larry Price and I recently used your service (2/19/2022) and your expert was unable to help me, but I was still charged $46 and $36. The remote was never used as I said your expert was not able to help me. I am requesting that you please refund my money. Thank you in advance for your attention to this matter.

Larry Price

1515 N. Franklin Street

Philadelphia, PA 19122

Phone-[protected]

February 18, 2022

Signed onto JustAnswer in good faith for $1.00. I did NOT ask anyone any questions yet, I did NOT agree to a monthly membership...but I happened to look at my bank statement the same day, and saw that they charged my credit card $46.00 without my knowledge or consent. I called [protected]) to complain..."Jessa" promised that I would not be charged and a refund would be issued, AFTER I told her I would blast their fraudulent practices all over the Internet, Facebook, etc...to warn people of their scam.

"Jessa" texted me on my phone an hour later, which read: ...your membership has been cancelled as of today. You will no longer be billed on a monthly basis.

Note--that there is no mention of getting a refund for the fraudulently obtained $46 already taken. I will fight this until the day I die, I swear...

I find that $76 has been taken from my account for the second time. I do not want to pay Just answer an ongoing fee. I remember looking to Just answer for some reason but didn't use the answer and I believe it said that a fee of $2 would be charged. I have now been charged $150 which as a 88 year old pensioner am unable to pay. Please cancel any ongoing payment to you that you believe I owe Just Answer. Keith Leggett