JustAnswer
reviews and complaints

our cat was having some stomach problems so we go on justanswers to talk to a vet. we put in our credit card information and waited about five minutes when we got a response. when we tried to see what the vet had responded, it said we had to put in our credit card information again because the transaction didn't go through. but we looked at the bank statement and they DID take out $22 and now want an extra $22. this is a total scam! do not go to this website!

I was checking my bank accounts and I noticed an $1.00 charge on my account. I called and they said that it was services rendered several months ago. They did not help me at all. I asked for it back but never got it. I contacted their headquarters and they got me my refund. Now they are charging me again for way back in. I would like my money refunded and all of my information deleted from their files.

I had a bad arm and was looking for some medical advice.

Justanswer said there was a trial for £5.

They asked me some questions, I answered the questions, they ask me some more questions I answered the questions and never got a full definitive answer!

And thought that was the end of that five pounds wasted.

And so I was surprised that today my account was debited with £35.

It's a shame that the experts aren't as motivated as the billing department!

I used the JustAnswer.com service regarding an Australian-based legal situation inquiry on 11th July, 2019.

I paid the AUD 5.00 (Basic charge/fee) & then an additional fee of AUD 84.36 to be connected to a Melbourne-based [State of Victoria, Australia] Lawyer, John Melis.
My legal-situation/inquiry was discussed with him & advice was provided which ringed true.

That, I thought would be the end of the matter BUT, evidently not.
JustAnswer.com had other revenue-raising plans for me, to my detriment!

On 18th July, 2019, showing as a withdrawal 'Account Activity' item was a "Membership" charge (on Reference# JustAnswer [protected]) for AUD 66.00.

Lets be VERY clear on this!
Whilst my inquiry WAS answered to my satisfaction by Jon Melis, Melbourne-based [State of Victoria, Australia] Lawyer:
UNDER NO CIRCUMSTANCES did I authorise/agree to ANY "Membership" contract/arrangement/agreement with Justanswer.com.

JustAnswer.com - PLEASE NOTE!
My Australian bank - Westpac - has been authorised to pursue a refund of this UNAUTHORISED deduction of AUD 66.00 from you - JustAnswer.com.

Furthermore other protective steps have been taken to ensure that this 'SERVICE RORT' will not affect me ever again; i.e. in the future.

A 100% REFUND of AUD 66.00 from you is anticipated! VERY QUICKLY!

We signed up for the free trial and when prompted selected no to the membership option. We were charged anyway and expect a full refund. This is the 2nd time our family has been signed up without permission for a membership. We didn't request a refund the first time but are 100% certain we did not choose this option and expect a refund this time.

Date of CC Charge 7/15
$46 membership charge

Angie M also canceled our chat when she could see I was typing a response. This is all very shady and know way to do business.

AN ABSOLUTE RIPOFF! Stay away.
There is a trial period in which one can ask a question. Good enough, but a credit card is needed. Fine.
There is nothing in the fine print that says that you must immediately cancel, or your credit card will be charged for monthly fees. After I discovered it, the usual response, no refunds, requests must be within a timely manner…
And even better, on their website, to cancel, it says under "account", "membership", click cancel, to cancel the membership….THERE IS NO SUCH TAB!
Stay away.
Gentlemen, was it really worth it to rip me off?

So far the worst experience I have ever had with a company. I have never posted a bad review in my life. But JustAnswer is that one scamming company that's taken me there. I'm completely disgusted with this company and would advise anyone who reads this to not use.
I had paid $5 to have one question answered, this was an offer on their website. I got answer and was billed $5 immediately. A whole month later, I see new charge on my account, they took $46 out of my account without notifications! I immediately called as I was horrified. I was told that this was a membership fee that was coming with the $5 question I had asked a month prior. What?!? At no point they clearly stated I would also be enrolling in such scam. They're offering you the opportunity to pay for a one time question at $5 but on top of that you're paying a secret membership? it makes no sense! Anyone with a brain who then pay for the membership alone and ask as many questions as they'd like. I spent 20 minutes over the phone with the supervisor who was very determined to hold on my $46 as if her life depended on it. They made me want to vomit. They stole my money and never sent me a heads up either.
Gross company, do not recommend. You will be met with nasty surprises like this one.

These people are trying to steal from my account. They wanted $1 refundable. They took $0.60 and now intend to take $46 for NO SERVICE RENDERED. When the amount has cleared I will dispute this as FRAUD.

When I contacted them, some idiot referred me to a page that wanted my credit card details YET AGAIN!

My email is: david.royall.[protected]@gmail.com

Here is what I got:

Collapse transaction for Transaction date: Pending JUST ANSWER *EXPERT
Transaction date: 07/10/2019
Card type: Visa
Transaction type: Temp Auth / Pending Pymt
Reference number: TEMP

Temporary authorizations (Temp Auth)

Your available balance has been increased or decreased to reflect this transaction.
The amount may change when the transaction is finalized.
For example: A restaurant may not include the gratuity that is included in the final complete transaction.
Final amounts may take up to 7 business days to post to your account.
If you suspect fraud please contact us immediately.
Pending payments (Pending Pymt) a payment we received from you and is in the process of posting to your account.

I was out of town and had to make a credit card payment without my normal process. Computer said I had to engage "Just Answer" in order to complete the payment so I joined for "Just $1.00. " with the assurance that it could be cancelled at any time.my payment was complete. I then called Just Answer customer services, requested cancelling the subscription which he said he would do. My Chase card in May showed another $46.00 charge for Just Answer. Chase was able to remove that charge. Now the same charge to "Just Answer" has appeared again in June and now July.

I will continue to dispute those charges until you drop them. Please do so immediately. Please call me 314-303-9810 so this matter can be resolved immediately and amicably.
Ellen Hiatt

About a week or so ago, I inquired about a painting I have. I expected some sort of reply from someone. I never got any answer. Yesterday I got my American Express card bill and there was a charge of $28 by "Just Answer" . I did not subscribe to your service and did not get any response from anyone on my question. Please credit my AX account with the $28 because I did not agree to this charge and I will never use your service, period.
Thank you.

I agreed with Just Answer to the basic $5 charge - there was little further discourse via the web - we were not on the same wave length and all contact ceased. approx. 5 days later my card has been debited with a $40 charge without my authority and or agreement . Please refund as appropriate. I am trying to submit my complaint however your request to sign up appears - I have already done that hence the $5 payment.
Please refund the $40 asap

On June 29 I contacted Just Answer with a question regarding the use of my Durabrand 55" smart TV. All I needed was to find out how to do screen mirroring on this TV. I was forwarded to Bonifacio Gomez, who was helpful, but unable to help me because he couldn't find any information on my TV, despite the fact that I sent him my model and serial numbers (Durabrand LE55U6500DA). He sent me a couple of suggestions, which didn't work, and then continued to send me emails to continue the process, but by then I had invested almost an hour in a fruitless contact, as it was clear he didn't have a clue regarding my TV. After a while, I stopped responding to his emails, although I did return to rate how helpful I found him. I gave a rating of two stars because I was not helped at all but wasted time in the process. I did give my credit card info but the instructions stated very clearly that I would not be charged if I was not satisfied with the assistance. Much to my surprise, I see a charge of $17 on my credit card. I request that this charge be reversed. I would have been willing to pay the minimum charge of $5 as informed, just because he took the time to try to help me, but I consider that $17 is not justified as I received no satisfaction. I would like to clarify that Bonifacio was courteous and tried to help me but did not have the information to be able to do so. Thank you for your consideration of my request.

I called be get help with my kindle. The "technical" help I received was totally useless. I want my dollar returned and cancel whatever "service" I was signed up for. I would be willing to give you the $1.00, but I sure do not want to be charged on a continuing basis for "technical" advice that is useless. The person I talked to could not understand what my question was until we had gone over it several times even though the question was quite simple. Namely, "how do I transfer my kindle to my wife?". You really need to get people who have a better understanding of the English language.

I noticed a number of charges to my checking account in 2018. I thought they had finally ended but saw two more charges, last month and the current month. I did not authorize any of these, and have only once tried to use 'Just Answer" over a year ago. I want the current charges reversed and no more charges made by Just Answer to any of my checking accounts.

Michael R. Cabak
[protected]@comcast.net
[protected]

I foolishly logged into Just Answer, hoping they would help me with a Samsung problem. I was told that it would cost a refundable $US5.OO, which was not refunded. I did not need any further help once they told me what I could do to correct the problem I had with my fridge/freezer. I was asked if I wished to speak to a technician, but I didn't want to. I was then charged another $70 on top of that. I now find that I am being charged another $70, even though I am not using the services.
This is just a rip off, and I would like my money refunded!

Hello I hope my email finds you well
I am writing this complaint after (3) previous emails that was sent from me trying to resolve the issue, but did not even get an acknowledgment of receipt of my emails.

This is actually the third email that I send which I did not get any response from. The previous two emails were sent one on the 20th and 26th of the current month and before that I emailed Zoe on the 19th of June regarding the same issue .

First problem:
Zoe answered my question partially on May 16, 2019 and then she asked me that she prefers to talk to me over the phone to understand the issue better (But NEVER mentioned that the phone call will be charged on my credit card)

The second problem :
My credit card was charged $77.00 for the membership (without my consent)

Total Amount I payed:
5 dollars Deposit(I AM AWARE OF AND ITS FINE)
57 Dollars for the partially answered question( I AM AWARE OF AND ITS FINE)
48 Dollars for the phone call (I was not explained that the charges will be on me, I AM NOT FINE WITH IT )
77 Dollars for the membership which I did not asked for( I AM NOT FINE WITH IT )

I would like to get the (77)Dollars and the (48) Dollars back to my credit card
and the remove the details of my credit card from your records

i phoned yesterday paid my 5 dollars and did not fix this very simple problem the reason i had to get outside help is my mobile phone is u/s and to go thru normal procedure thay require phone number to send your phone or gmail which is hard when unable to sign in i again contacted you and spoke to your robot she again transferred me to a expert agin i was charged 5 dollars could not go any further as your system required password very fustrating this should be a simple problem to fix but all i got so far is a runaround

my gmail is [protected]@gmail unable to receive due unable to sign in

my mobile no is [protected] umable to use as u/s waiting on new one

my land line is [protected] working thank god

you have cost me 10 dollars for doing nothing
please advice why this very simple problem is so hard for you to fix
if you rnot reply i pass this to consumer affairs and let them process it

I need for you'll to refund my money because because I never ask for your help at anytime. for the 3 month you have credit card and took a payment. When I call you, you claim I don't have any account with your company, but yet still I'm paying a monthly fee that I don't need so refund my my money

My Name:

Margaret Brouillard
1189 Big Vic RD
Ville Platte, LA 70586

I was recently transfered (somehow) to your site whilst attempting to source a replacement part from TomTom for their GPS device. I was told I needed to pay a refundable $5 and was connected to a Toyota mechanic! ! Obviously TomTom had misdirected my enquiry. I now find that I have not only been charged the promised refundable $5, but also another $41.20 for membership. Where's all this coming from?
If somehow you have signed me up for something, please cancel it forthwith and refund the amounts already charged
Regards
Malcolm Saunders
[protected]@bigpond.net.au
[protected]

I foolishly requested assistance from JUST ANSWER and was told to pay up 5 GBP, which i did. The answer was totally unsatisfactory and was told that i must pay an extra 33 GBP for more information. I declined. Now i see that they have deducted 38 GBP from my account . For what i would like to know?
Companies like these need to be "named and shamed" as they take funds for doing nothing and rip the public off. They also give a terrible name to online shopping.