The complaint has been investigated and
resolved to the customer's satisfactionResolved JustAnswer — unauthorised payment
resolved to the customer's satisfaction
Dear Sir / Madame,
I am extremely unhappy that I have been charge by JustAnswer for the full fee (as well as the £5 trial fee) when I tried the service for 1 week, for £5, however I cancelled the service within the week as it would be cost effect for me to continue, however the £40 monthly charge has come out of my account (26th Oct) 4 days after I cancelled the subscription. Please can you arrange for a refund asap.
The complaint has been investigated and resolved to the customer's satisfaction.