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JustAnswer review: Can not log in to close account and unauthorized charges

T
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10:59 pm EST
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I have been a customer of Just Answer for my car dealership for over a year. I paid $39.00 per month for the service. In July of 2025 i sold my business and no longer needed the service. I contacted Just Answer and explained I no longer needed their service. This was a correspondence with a bot. the next month, I get billed again. I contacted them again. This time I corresponded with a person. They told me I did not have an account that it was closed due to non payment. I assured them I did. I provide both personal and company information. She assured me all my accounts were closed. No more charges. I use paypal to pay the Just Answer bill. I am still being charged through pay pal. In December I used Just Ask an Attorney. I paid the $5.00 and charged a fee of $60.00. Once I put my information in I got a reply that I already had an account. The attorney did a fine job providing me what I needed. I check my paypal account and sure enough I am still being charged $39.00 per month. And, I am now being charged an additional $60.00 per month. I have tried to log into my account. There is nowhere on their website to log in. I have a correspondence with the AI bot. After an exhaustive back and forth I am told I will be connected with an email expert to solve my log in problem. This is so rich, all I need to do is fill out the form and pay $5.00 and I will be connected. And the fine print explains I will be charged $55.00 per month but I can cancel at anytime. This is intentional. There is no other explanation. I filled to form out but just could not do it. I can not stomach the thought of being charged an additional $55.00 per month.

Claimed loss: $180.00 3 months of just ask an attorney$ 117.00 3 months of just ask a mechanic. It should really be 8 months but I will settle for 3.

Desired outcome: I want my accounts closed. No more charges. And I want to be reimbursed $297.00 for the last 3 months of both accounts.

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JustAnswer response
Mar 02, 2026 9:39 am EST
JustAnswer customer support contacts
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P.O. Box 29045, San Francisco, CA, 94129, US

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www.justanswer.com

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Hello Thomas,

Thank you for reaching out.

We're sorry to hear you’ve run into this issue. I'm not finding your account with the information that you shared here. Please get in touch with me using my contact details. We want to ensure we find your account and resolve this to your satisfaction.

We look forward to hearing from you.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
Update by thess61
Mar 06, 2026 4:06 pm EST

I replied with information you needed to locate my account. I did receive a refund for the 39.00 monthly amount paid through paypal but $60.00 per month from my credit union account was not addressed.

Tom Hessel
314.580.4421

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