I have been a customer of Just Answer for my car dealership for over a year. I paid $39.00 per month for the service. In July of 2025 i sold my business and no longer needed the service. I contacted Just Answer and explained I no longer needed their service. This was a correspondence with a bot. the next month, I get billed again. I contacted them again. This time I corresponded with a person. They told me I did not have an account that it was closed due to non payment. I assured them I did. I provide both personal and company information. She assured me all my accounts were closed. No more charges. I use paypal to pay the Just Answer bill. I am still being charged through pay pal. In December I used Just Ask an Attorney. I paid the $5.00 and charged a fee of $60.00. Once I put my information in I got a reply that I already had an account. The attorney did a fine job providing me what I needed. I check my paypal account and sure enough I am still being charged $39.00 per month. And, I am now being charged an additional $60.00 per month. I have tried to log into my account. There is nowhere on their website to log in. I have a correspondence with the AI bot. After an exhaustive back and forth I am told I will be connected with an email expert to solve my log in problem. This is so rich, all I need to do is fill out the form and pay $5.00 and I will be connected. And the fine print explains I will be charged $55.00 per month but I can cancel at anytime. This is intentional. There is no other explanation. I filled to form out but just could not do it. I can not stomach the thought of being charged an additional $55.00 per month.
Claimed loss: $180.00 3 months of just ask an attorney$ 117.00 3 months of just ask a mechanic. It should really be 8 months but I will settle for 3.
Desired outcome: I want my accounts closed. No more charges. And I want to be reimbursed $297.00 for the last 3 months of both accounts.
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I replied with information you needed to locate my account. I did receive a refund for the 39.00 monthly amount paid through paypal but $60.00 per month from my credit union account was not addressed.
Tom Hessel
314.580.4421