CB Websites JustAnswer Fraudulent membership fee, now they refuse to refund me.

JustAnswer – Fraudulent membership fee, now they refuse to refund me. ( 1 comment)

Rachel Wolak of US

Jul 01, 2024 10:47 pm EDT

Verified customer

Review updated: Jul 25, 2025

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I was just fraudulently charged $60 for something that was advertised as a $5 refundable fee. I never authorized this payment! It was not written ANYWHERE. I immediately cancelled my "membership" as this is a total scam. I contacted customer support who said they couldn't do anything or refund my money as this was on the billing page when I signed up. Nowhere did it state that I would be charged $60 on top of the $5 REFUNDABLE fee. I formally request a refund of the $65 taken from me as this was unauthorized and fraudulent.

Claimed loss: 65

Desired outcome: Refund of $65

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JustAnswer response

Jul 17, 2024 6:24 am EDT

JustAnswer customer support contacts

Phone numbers

800-942-4543

Address

P.O. Box 29045, San Francisco, CA, 94129, US

Website

www.justanswer.com

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Hello Rachel,

Thank you for reaching out to us. We apologize for any inconvenience.

In checking your account, we've already cancelled your payment on 7/2/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

Please let me know if I can be of further assistance.

Regards,

Vanessa

JustAnswer Customer Care

VanessaVC@justanswer.com or 1-800-942-4543

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Colleen Katranis

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Colleen Katranis of US

Jul 25, 2025 1:43 pm EDT

Verified customer

i paid $5.00 for a legal question in april. and have been charged for 3 month under ask a vet and ask a doctor. this is a scam
contacted the bot and they want 5.00 again to tell me how to unsubscribe or get my $$ back