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California, San Francisco 94129
United States
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View more questions & answersOverview of JustAnswer complaint handling
1117 JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Just Answer was posted on Aug 4, 2022. The latest complaint Canon TR4522 was resolved on Jul 06, 2022. JustAnswer has an average consumer rating of 3 stars from 1117 reviews. JustAnswer has resolved 529 complaints.
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Latest JustAnswer’s complaints
Replied
JustAnswer - Membership charge
So the webpage said that its $2 for question for which I posted and then just when I was about to put in my billing information, in that page it self they added $49 in a sly manner and my money was deducted from my credit card. I immediately (the next minute) cancelled my membership and asked for a refund of those $49 and also asked not to reply back to my...
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Replied
JustAnswer - Just Answer
Stranded in an airport, I was looking for help online. Just Answer stated it was a $1.00 to ask, so I asked. On my 4" phone screen I do not remember seeing that this is an enrollment, and it's billed at $38/month. Not only did I not receive an appropriate answer, I've was billed twice ($38 twice, and $1.00 twice). Why would I enroll twice within minutes?...
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Replied
JustAnswer - No way to cancel
Was given trial subscription to get one question answered. No emails from the company after taking my trial funds and stated they will take out fees if I don’t cancel, but provide no way or instructions to cancel by June 30th. $60 was taken from my account and needs to be returned. I contacted customer service and advised them there was no place to cancel...
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